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Asynchronous collaboration: Getting it right

Thoughtworks Technology Podcast

Your Team's Communication Channels: Get Clear on Level of Engagement and Speed of Response

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Defining a team contract to specify the level of engagement and speed of response for each communication channel is crucial. The exercise often reveals that phone calls are the only suitable medium for urgent matters like production bugs or client emergencies, as expecting constant interruptions through messaging platforms is unrealistic. Having a directory of phone numbers for urgent help is essential in such scenarios.

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