2min snip

At Work with The Ready cover image

The Future of HR: HR’s Data Dilemma and Breaking Free of the Status Quo with Brian Elliott

At Work with The Ready

NOTE

Using Net Promoter Score, Focus Time Metrics, & Quarterly Pulses for Employee Experience

Using Net Promoter Score (NPS) with employees provides valuable insights into whether employees would recommend the company to others. Quarterly pulse surveys can reveal what obstacles employees face, such as a lack of focus time. Research showed a significant correlation between focus time and feelings of burnout, indicating a need for organizational focus on enhancing focus time. By analyzing data by groups, such as frontline managers, organizations can identify specific areas for improvement and compare performance across departments, business units, and geographies to learn from successful approaches.

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