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Understanding the Nuance in Problem Solving
The key insight is that when facing challenges, people tend to simplify them into binary options of 'yes, it works' or 'no, it doesn't work,' when in reality, most problems have nuanced complexities that need to be understood. For example, in business, stating 'Facebook doesn't work' or 'marketing doesn't work' oversimplifies the situation, whereas understanding the extent to which they are not working provides a more accurate assessment. By asking the right questions and seeing problems as they truly are, they become more solvable.