Seek Feedback to Shape Innovation

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Envisioning a better email experience led to the creation of Superhuman, rooted in a vision of speed and efficiency. Engaging with approximately 700 individuals in the first year underscored the importance of direct user feedback. An automated email response invited potential users to share their current email experiences and frustrations, revealing a universal issue: the slow nature of email interactions. This process highlights the value of asking the right questions to inform product development and illustrates that understanding user pain points can drive innovation across any market.

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Todays show:

Superhuman’s Rahul Vohra joins Jason to discuss the evolution of Superhuman. They delve into Superhuman's onboarding strategy (11:17), live demos of Superhuman's AI features (27:37), explore AI's impact on team management (52:07), and more!

Timestamps:

(0:00) Superhuman’s Rahul Vohra joins Jason

(2:02) Rahul Vohra's background and Superhuman's pitch

(6:33) Evolution and early challenges of Superhuman

(9:59) NetSuite - Download the CFO’s Guide to AI and Machine Learning today! Visit https://netsuite.com/twist

(11:17) Superhuman's onboarding strategy and customer feedback importance

(20:55) New features in Superhuman 2.0 and multiplayer email

(26:00) AI's impact on podcast production

(26:16) Lemon.io - Get 15% off your first 4 weeks of developer time at https://Lemon.io/twist

(27:37) Live demo of Superhuman 2.0

(38:38) AssemblyAI - Get 100 free hours to start building at https://www.assemblyai.com/twist

(40:08) Importance of documenting conversations and Superhuman for Sales