AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
2min snip
Starbucks (with Howard Schultz)
Acquired
Transforming Commodity Business into Premium Product Brand and Experience
The key insight is the transformation of a commodity business into a premium product brand and experience. While disrupting the market, there is a need for a governor on disruptive innovation to monitor its use and prevent abuse. The success of this transformation has led to stores being built solely for mobile order pickups. The speaker suggests not succumbing entirely to the mobile app experience and emphasizes the importance of understanding how innovations may disrupt the customer experience. Looking back, the speaker would have restricted the availability of the mobile app to assess its impact on the customer experience more effectively.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode