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Generative AI Moats in B2B with Emergence Capital’s Jake Saper
ACQ2 by Acquired
Using AI as a Coach to Improve Workers in Real Time
The initial UX experience should involve a human in the loop, acting as a co-pilot or coach. The concept of coaching networks involves using AI to coach workers on how to do their jobs better in real time. Workers receive messages from a bot suggesting actions to improve their tasks, and they have the ability to accept, reject, or modify these suggestions. The system tracks the real-world outcome, such as whether a sales deal closes and how quickly it closes, to improve future suggestions for all users. The human in the loop plays two important roles: ensuring the accuracy of the answers given and adding their own insights to the system. By continuously evolving and making the system better through edits, tweaks, and insights, the human contributes to the overall improvement of the system for everyone.
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