In Network

Nordic Chief Medical Officer Craig Joseph, MD, talks with Brandy Parker, Senior Design Director at IDEO. We discuss Brandy’s journey from social science to design innovation, and how early-stage, even poor prototypes can drive smarter design and stronger team alignment. Brandy also takes us inside the design of Teal Health, an at-home cervical cancer screening solution aimed at increasing access and comfort for underserved communities. We unpack the importance of unboxing experiences in healthcare, and how design can remove invisible barriers that build trust for patients and providersShow Notes: [00:00] Intros [04:15] Teal Health [09:41] Why unboxing matters in healthcare design [13:16] Rethinking patient “adherence" through accessibility [18:07] History and hidden barriers to health research [20:33] The value of bad prototypes [25:21] Testing that helps teams learn [26:30] The power of workarounds [31:54] Brandy's favorite well-designed thing [34:03] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Dr. Christian Pulcini, pediatric emergency medicine attending at the University of Vermont Medical Center. We discuss Dr. Pulcini’s journey into medicine, his early interest in pediatrics, and how that evolved into a focused commitment to caring for children with complex medical needs. We also discuss the role of human-centered design in healthcare innovation, and highlight its ability to generate more agile, practical solutions compared to traditional research methodologies.Show Notes: [00:00] Intros [01:16] Teacher to ER Doctor [05:05] Implementation science and human centered design [08:28] Design in action [13:52] Reimagining emergency care [22:35] The power of a name [24:57] Designing with end users [28:13] Delivering the ICAP in real life [38:29] Christian's favorite well-designed thing [40:13] Outros For a full transcript, click here To learn more, check out this article

Nordic Chief Medical Officer Craig Joseph, MD, talks with Randolph Bias, founder and CUO at UXonSpec. We discuss his insights on the evolution of the field, the rise of design thinking, and why intuition alone falls short. We also discuss the critical role of user research and data in shaping effective design, and why investing in usability is essential for long-term success.Show Notes: [00:00] Intros [00:17] Academic and professional background [04:00] The evolution of human factors [07:20] Data versus intuition [09:15] Selling usability [15:20] Watching versus asking [18:30] UX as a profession [21:22] The cost of poor UX in healthcare [29:14] Randolph’s favorite well-designed thing [30:42] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Karen Joswick, President and CEO at Benevolence Health. They discuss CMS’s TEAM program, and how it differs from previous value-based care models. They also discuss leveraging digital tools and AI for patient support, and how digital apps, portals, and AI-powered decision support can drive better outcomesShow Notes: [00:00] Intros [00:46] What is TEAM [06:06] The importance of consistent care pathways [08:41] Data, surgeons, and the patient voice [22:26] Pre-surgical prep [23:25] Tech tools for follow-up and recovery [26:36] Rethinking clinical decision support with AI [29:25] Turning data into actionable insights [32:32] Karen’s favorite well-designed thing [33:52] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Kai Romero, MD, head of clinical success at Evidently. They discuss her journey from emergency medicine to hospice care, and how curiosity can fuel bold career pivots. They also discuss the importance of rethinking innovation in hospice and health technology, emphasizing that streamlining workflows and prioritizing human-centered design often delivers greater impact than adopting complex technological solutions.Show Notes: [00:00] Intros [01:14] Rethinking end-of-life care [04:10] Using curiosity to drive career choices [10:26] Innovation in hospice [22:16] Blood bank story [24:05] Communication gaps in the professional setting [25:03] About Evidently [29:08] The human aspect of medical records [35:56] Kai’s favorite well-designed thing [37:20] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Shreya Shah, MD, healthcare informatics leader at Stanford Medicine. They discuss her path into clinical informatics, and the role of AI in reducing clinician burnout. They also discuss the need to balance AI integration with clinical judgment, emphasizing that AI should serve as a support tool to enhance rather than replace clinical reasoning and decision-making. Show Notes: [00:00] Intros [00:26] Background and career path [01:00] Path into clinical informatics [04:06] Importance of workflow in health IT [05:03] Implementation science [06:12] Intro to Ambient AI in clinical settings [10:31] Patient and doctor comfort with technology [19:15] Balancing AI [22:32] Rapid evolution of AI tools [38:53] Shreya’s favorite well-designed thing [40:32] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Melissa Welch, MD, chief medical officer at Sprinter Health. They discuss Melissa’s professional journey, Sprinter Health’s mission and its use of technology and data-driven care. They also discuss the importance of leadership and team building, and how shared accountability, listening, and valuing diverse perspectives drives innovation and program success.Show Notes: [00:00] Intros [00:06] Melissa’s early influences and career [06:21] Starting her role at Sprinter Health [08:14] Sprinter Health’s mission and care [12:05] Who are the “Sprinters” [15:18] The importance of support and training [18:02] Personalized, data-informed care [22:02] Closing the care loop [25:18] Leading through empowerment [28:00] Melissa’s favorite well-designed thing [32:07] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Resa Lewiss, MD, professor of emergency medicine at the University of Alabama at Birmingham. They discuss Resa’s multidisciplinary career, her practice of emergency medicine and her work on ultrasound innovation, and the role of design in healthcare. They also discuss the evolution of mentorship in healthcare and how formality and structure benefits both sides of the equation. Check out www.resalewiss.com to see Resa's writings and listen to her podcast. Show Notes: [00:00] Intros [01:00] Resa’s background and career [04:52] Designing healthcare and ultrasound technology [10:18] Change management in healthcare design [14:43] Patient and family-centered care [19:41] Medical simulation and training that improves communication [21:09] The evolution of mentorship in medicine [27:43] Resa’s new book: “Micro Skills” [33:37] Podcast ventures [36:23] Resa’s favorite well-designed thing [38:18] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Aaron Neinstein, MD, Chief Medical Officer at Notable. They discussed designing systems that empower patients, the importance of understanding user workflows, and the power of "invisible design" in healthcare technology. They also talk about how AI can significantly reduce the administrative burden on healthcare providers, enabling them to focus more on patient care. Show Notes: [00:00] Intros [00:28] Aaron’s background and work [06:22] Making healthcare systems work for both providers and patients [10:24] The power of understanding user needs [14:08] Importance of invisible design [20:29] Seamless integration in healthcare software [24:24] The role of AI in healthcare [31:44] AI in workflow design [36:48] Aaron’s favorite well-designed product [38:33] Outros For a full transcript, click here

Nordic Chief Medical Officer Craig Joseph, MD, talks with Mark Mabus, MD, chief medical informatics officer and vice president of EHR at Parkview Health. They discuss Mark’s healthcare journey, EHR documentation and efficiency with the use of AI, and the challenges of "note bloat" within patient records. They also discuss a project that improved vaccine reminders in the EHR, which resulted in boosted immunization rates and enhanced provider efficiency. To hear and learn more from Mark, check out his work at http://www.youtube.com/@doctrmk and https://on.soundcloud.com/v6xqNQCraD8MpbfTAShow Notes: [00:00] Intros [02:00] From pharmacist to physician [06:30] Clinical informatics and technology in medicine [09:00] The role of technology in healthcare [12:04] Reducing “note bloat” in EHRs [18:28] Hesitancy to change in EHR workflows [19:27] Collaboration with coding teams [21:21] Integrating AI [28:00] Vaccine reminder improvements [33:31] Mark’s favorite well-designed thing [36:57] Outros For a full transcript, click here