Bank Notes

Mark Roe is the Head of Risk Culture at the Australian Prudential Regulation Authority (APRA). With a background in Criminology, he brings a unique perspective to the supervision of governance, behavior and culture. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Mark shares his perspective on why risk culture matters and how organizations can impact decision-making among staff.

Holly Ridings is the Chief Flight Director at NASA, an institution that's spent more than six decades thinking about how culture connects to outcomes. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," she talks about putting safety and mission first, the importance of having humility to learn from past mistakes, and how NASA's culture helps directors of human space flight develop their command presence and remain laser-focused.

Taya Cohen is an associate professor of organizational behavior and theory at Carnegie Mellon's Tepper School of Business. She studies moral character in the workplace, including the predictive power of guilt proneness in individuals. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Taya discusses why highly guilt prone individuals may have a moral advantage and shares her perspective on individuals' proclivities toward ethical behavior and honesty, as well as how to hire for these traits.

Betsy Levy Paluck is a Professor of Psychology and Public Affairs at Princeton University. She studies the way group norms are shaped and changed, including how social perceptions and networks can be used to influence behavior. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Betsy explains – among other things -- why we're really all just middle schoolers at heart.

John C. Williams is the President and CEO of the Federal Reserve Bank of New York. In this brief introductory episode, John touches on the perspectives that listeners can expect to hear in this season of Bank Notes, "Banking Culture Reform: Norms, Mindsets, and Decision-Making," as well as the importance of culture in shaping decisions at the individual and institution-wide levels.

Mikael Down worked as the Executive Director for Assessment, Policy and Insights at the Financial Services Culture Board, an industry body that assesses culture at financial institutions in the UK and helps to design cultural interventions at member firms. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Mikael shares his perspective on how cultural norms in the UK banking sector have evolved in recent years, including the pandemic's impact on firms' relationships with their employees.

Elizabeth "Zab" Johnson is a neuroscientist and the Executive Director of the Wharton Neuroscience Initiative at the University of Pennsylvania, where she harnesses insights from brain science to help understand and improve business outcomes. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Zab helps us to better understand the neuroscience behind the behaviors and decisions that we see, and shares how practices like perspective-taking can help build stronger cultures.

In the face of mounting challenges, the citizens of Puerto Rico have taken the future into their own hands. Community leaders are tackling foundational issues on the Island, such as affordable housing, capacity building, workforce development, recovery & resilience, renewable energy, and more. For this episode, we share their perspectives, examine how Puerto Rico arrived at this crucial moment, and reveal how CDFIs and other impact investors can get involved.

What did our small business owners wish they had known when they started? What have they learned? For current and future small business owners, we pull together our guests' best advice on starting a business, developing relationships around financing, working with clients, and training and retaining a diverse workforce.

Kevin Ellis grew up on a dairy farm, and in college he discovered a passion for business. But that didn't keep him away from agriculture for long. He's now the CEO of Cayuga Milk Industries, a small business that processes milk from 30 family-owned dairy farms in New York's Finger Lakes region. Ellis talks about how Cayuga got started and how it's impacting the dairy market.