The Mentor with Mark Bouris

Anyone can make a coffee or a good meal. What separates customer service from hospitality is the genuine desire to serve and provide.True hospitality runs through Ameer El-issa’s veins and his family businesses; Bar Biscotti, Shisha, Knafeh Bakery and The Bearded Bakers.You’ll hear how important it is to create a genuine experience around your business, attracting and connecting big companies to your own and why making seemingly small adjustments to your business can create a huge impact. Join the Facebook Group.Follow Mark Bouris on Instagram, LinkedIn & YouTube. See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

Jason Daniel is the founder of sportswear gear LSKD – functional sportswear with a street aesthetic.It's a company that's experienced a few rebrands since Jason founded the company in his teens, then called Loose Kid, and has gone on to grow with the founder. Jason Daniel is brutally honest with himself and shares how a mad motocross kid from Logan, Queensland managed to create cool lifestyle clothing for Hollywood stars and everyday customers who want to chase the vibe.Join the Facebook Group.Follow Mark Bouris on Instagram, LinkedIn & YouTube. See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

Customers are savvier than ever before, which means it's much harder to win their trust. Gimmie is a start-up company based in Queensland that wants to disrupt the consumer goods rental industry by simply offering a fair product.Co-founders Scott Roworth and Nadine Tuckey are democratising life's bigger purchases for those who often feel financially excluded. Mark and Gimmie talk about anticipating a change in business, how important it is to keep up with what your customer wants and why change needs to be part of your business mindset. Join the Facebook Group.Follow Mark Bouris on Instagram, LinkedIn & YouTube. See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

Erica Berchtold is the unsuspecting CEO for The Iconic.   The eldest of four children, the daughter to a German migrant father and a mother who was a nurse.After finishing up as the Managing Director at Rebel Sport, spending most of her career in the bricks and mortar world, Erica scored the CEO role at Australia’s number one online retailer – The Iconic.Erica moved into a disruptive online industry while disrupting her career.   The overwhelming mantra Erica carries throughout her career is, 'Why can’t I?'Join the Facebook Group.Follow Mark Bouris on Instagram, LinkedIn & YouTube. See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

When Mike Smith decided to take an eighteen-month sabbatical to the middle of nowhere, he didn't expect to find plastic ...and lots of it. Smith is the founder of Zero Co, sustainable, reusable home-cleaning and personal-care products.Not only do you feel good buying one of Zero Co's products, but it's managed to make laundry detergent look really sexy with its fun, cool design.  I want to know why so many people have decided to back such a young startup, Mike's Smith's story behind his company, and how Zero Co plans to change the plastic industry.Join the Facebook Group.Follow Mark Bouris on Instagram, LinkedIn & YouTube. See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

Data is always talking. You just need to learn how to listen. Dharpan Randhawa is the CEO of Talisman, a sports marketing agency, and a former SVP at McLaren Racing. To put it simply, he's a marketing matchmaker.Working alongside big names including Formula 1, Heineken and tennis player Andy Murray, Dharpan Randhawa delivers marketing results by utilising and applying data to his clients. As business owners, data is one of our most valuable resources. Mark Bouris and Dharpan discuss how your small business can learn from big businesses and take things to the next level using data.Join the Facebook Group.Follow Mark Bouris on Instagram, LinkedIn & YouTube.  See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

Miss Amara is an e-commerce rug business achieving online business cult status. Co-founders Alex and Aaron Weller have built a strong customer-centric business strategy with a beautiful online presence and virtual reality styling services.Miss Amara proves it doesn't matter what product you're selling online, as long as you keep the customer front of mind.What makes a rug business so successful online? We discuss product data, production fulfilment, and what what happens when your business faces a crisis? Join the Facebook Group.Follow Mark Bouris on Instagram, LinkedIn & YouTube. See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

Persuading parents to do a course that will save a kids life is an easy sell. But how does it work as a business? Theo Mallos is an Intensive Care Paramedic and the co-founder of pediatric first-aid business Rescueblue. After attending a heartbreaking job while working as a paramedic, Theo and his wife decided to apply his knowledge as a health care professional on a larger scale – first aid courses for first-time parents. I want to know how Rescueblue recruits new people into the business, the challenges of licensing agreements and the responsibility of a hectic schedule. Join the Facebook Group.Follow Mark Bouris on Instagram, LinkedIn & YouTube. See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

When the Sydney Lockout laws were lifted seven years after they were imposed in 2014, what remained was a nightlife in decay. This decision cost $16.1 billion annually, as reported by finance analysts at Deloitte.Many small businesses have struggled to stay alive as high-rise buildings replace what was once a bustling hotspot for night goers.Michael Rodrigues is determined to help inject life back into the economy as the newly appointed NSW 24hr Economy Commissioner. I want to know why he is the right person for the job, his strategy, and how he plans to execute it.Join the Facebook Group.Follow Mark Bouris on Instagram, LinkedIn & YouTube. See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

Naomi Simson is the co-founder of Australia's largest experiences marketplace, Big Red Group and RedBalloon. During the end of the dot-com era, while working in freelance marketing, Naomi found it difficult to attract clients who were willing to pay for her service. She realised a gap in the market for a digital marketplace for experiences. The idea for RedBalloon was born. Over 2200 small businesses in Australia and New Zealand use RedBalloon, now part of Simson's parent company Big Red Group. I want to hear from Naomi how she brought BRG to scale, how it benefits Australian small businesses and what makes it the third-largest experiences marketplace?Join the Facebook Group.Follow Mark Bouris on Instagram, LinkedIn & YouTube. See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.