Private Club Radio Show

During the Open Championship week in Northern Ireland, Gabe got the chance to visit Castlerock Golf Club - an idyllic links course on the northern coast just minutes from Royal Portrush. He caught up with General Manger, Bert Mackay to talk about the reinvention that Bert is currently overseeing. Bert is originally from Scotland, so we'll find out how he made his way to Northern Ireland. We'll chat about the improvements Bert has made to the club and what his plans are for the future. We'll also get Bert's best advice on why he's never scared to "ask questions." Learn more about Castlerock Golf Club at https://www.castlerockgc.co.uk/Learn more about all the wonderful things Northern Ireland has to offer at https://discovernorthernireland.com/  Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

On this episode we chat with the new Chair of the Board of the National Club Association - Terra Waldron, CCM. Terra shares why the NCA is the premier organization for advocacy and insights and governance. Terra recaps her highlights from the National Club Conference which was held in Washington, DC. Terra also shares her roadmap for the coming year as chair of the board. Find out what initiatives Terra is bringing to the NCA in 2019 and 2020. Visit http://nationalclub.org to learn more about what the NCA is doing for the club industry. We also chat with club manager, Ira Berkowitz. Ira shares his story of why you should "never burn a bridge." It's a captivating tale with a powerful lesson.   Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

On this inaugural edition of Tech Trends presented by MemberText, we chat with Justin Baer about millennials and their unique tech habits. What is this next generation of member looking for in terms of communication and outreach from a brand? You'll find out. We discuss why MemberText is the best solution to replace much of your email communication with a more direct and engaging platform. Visit http://membertext.net to learn more.  Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

What makes Yacht Clubs unique? You'll find out on this week's episode as we chat with Terry Anglin of the San Diego Yacht Club.Terry began his career in the hospitality industry in 1979 and has managed tennis clubs, country clubs and yacht clubs. Terry has been the GM/COO of San Diego Yacht club for the past 10 years. He is Past President of the CMAA Volunteer Chapter, has served 2 tenures on the Board of the Golden State Chapter and is Past Host of the International Wine Society. Terry has presented his Wine 101 at several World Conferences. In 2015, he received the Excellence in Club Management award from the McMahon Group and Club and Resort Business.The 148th Open Championship was held at Royal Portrush. Gabe attended and took part in the festivities surrounding the week. He recaps his time at Castlerock Golf Club and Portstewart.  To learn more about Northern Ireland please visit: https://discovernorthernireland.com/  Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

Abhishek Sonkar is the general manager of the Amarillo Club, but he didn't take the normal path. Abi was born in India in the small town Mussoorie. He went to a Hotel School on Kolkatam India and then to Edinburgh in Scotland to graduate at Edinburgh Napier University with a BA in Hospitality Management.Abi always wanted to be a chef but couldn't just get a start. So he took a banquet server's job as a student in the UK. He quickly got promoted to banquet supervisor and Banquet Manager in the same company.Abi was part of the team hosting The Open in 2013. Not too long after, he took Food and Beverage Manager's role. He left the UK and went home to India and started business with his dad. After he got it up and running, he came to the US where he worked on a special project for Marriott.He was there a year and was approached by the Amarillo Club when they needed a Food and Beverage Manager. He was promoted within a year to Assistant GM. Last year, he was asked by the board to step up as General Manager and revive and rejuvenate the Amarillo Club which was on a very shaky path.One year later they are in the middle of a $1M renovation and have experienced a 35% increase in membership. Learn how this remarkable young man, did it.  Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

So your club drafted an emergency preparedness plan, now what? On this episode, Frank McCathran of Omnilert discussess:Why clubs implement emergency notification systems.The history and the applicability to private clubs - including recent incidents.The recognized crises, hazards, and exposures clubs face.The ROI debate in implementing safety solutions.Compliance requirements to warn.How it works and how clubs should be alerting their people.Best practices to warn by aligning your emergency action & response plan.About Frank:Frank, as well as other members of Omnilert, have worked within the club industry for over a decade helping clubs implement innovative safety technologies. He has spent the better part of his career overseeing emergency alerting & notification solution implementations at thousands of country clubs, educational institutions, venues, and professional sports & recreational facilities. Frank’s passion for life safety extends into his personal life as he volunteers his time to organizations with the mission of providing severe weather safety, preparedness, & awareness information to the public.In the club space, his personal mission extends to educating the industry on how to effectively communicate emergency, life safety, & crisis situations to their employees, members, & guests. During a crisis is not the time to plan communications. The goal is to prepare our Customers for the most important minute of a crisis - from beginning to end.  Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

On this episode, we'll listen in on the Excellence in Club Management Award Winners panel recorded live on April 30th from the National Club Conference in Washington, DC. The panel was moderated by Frank Vain, President of the McMahon Group. Panelists included: Patrick King, CCM, CCE, ECM, General Manager/COO, Army Navy Country Club The James H. Brewer Award; Christopher Wyles, CCM, CCE, ECM, General Manager, Bald Peak Colony Club The Mead Grady Award; John Warnack, CCM, CFBE, ECM, COO/General Manager, The Army and Navy Club The Mel Rex Award; Kristen LaCount, CCM, ECM, Assistant General Manager, The Country Club, The 2018 Rising Star Award Mark Jablonski, ECM, Assistant General Manager, Medinah Country Club, The 2018 Rising Star AwardThanks to the National Club Association for providing this audio for us. Visit http://nationalclub.org to learn more and become a member.  Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

Your club, yes your club, can get on a waiting list.How you ask? Michael Crandal, CNG, author of the ABC's of Plutonium Private Club Leadership (http://plutonium.club) explain in this episode. It's a simple method your club may want to explore. We're also joined by Hannah Eanes of the Professional Club Marketing Association (http://askpcma.com). You'll learn all about their upcoming National Conference happening September 23-25 in Dallas, TX.  Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

Rick Ladendorf and Craig Marshall of Prevo Health Solutions  are often referred to as The Monk & The Mastermind. You'll find out why on this episode of Private Club Radio as we explore their new service to the private club industry. Rick and Craig share to amazing gifts with our audience, so make sure to stay tuned to the full episode.PREVO has been beta testing a new leadership program with private clubs from California to Florida in conjunction with Craig Marshall. Craig has mentored and met some of the world’s most successful people, including Steve Jobs, Ronald Reagan, Shirley Temple, Fred Segal and Beatle George Harrison. As a yoga monk, Craig traveled the globe for 35 years, teaching mindfulness & meditation, mentoring people from all walks of life.Private clubs that are mindful of and driven by purpose exemplify three main things:They stand up for something that they believe will deliver true value (or otherwise improve the lives of the customers).They stand out from competitors by intentionally and consistently delivering a distinctive customer experience (across all channels that is consistent with their promise).They stand firm by creating the appropriate culture (to ensure sustainable and authentic delivery over the long term).Rick Ladendorf, PREVO’s founder explains, “We have mapped the most pressing issues a club manager faces against the seven core constituencies, and then applied staff thinking and behavior patterns to an educational curriculum. Part of the training is delivered on site, and is enhanced by digital media, which resides on a platform - to provide accountability and measurement. Considering the costs associated with employee turnover – including interviewing, hiring, training, reduced productivity, lost opportunity costs, etc. – this is the actual cost to an organization: For entry-level employees, between 30%-50% of their annual salary to replace them. Some studies (such as SHRM) predict that every time a business replaces a salaried employee, it costs 6 to 9 months' salary on average. For a manager making $40,000 a year, that's $20,000 to $30,000 in recruiting and training expenses.Craig Marshall adds, “Amidst the challenge and change in today’s private club industry (not to mention in the wide world!), mindfulness is a core skill. “Mindfulness” education includes topics such as: living a conscious life, inspired leadership, aligning with your personal life-purpose, creating culture & community, becoming an innovative thinker, mastering change & transition and core communication skills. We call these the 7 Mindful Living Habits of a Sustainable Club™. The four immediate benefits from our program are:Tools to reduce stress.Ways to create greater personal responsibility among your team members.Understanding why positive focus will help everyone achieve their goals.The work-life balance necessary to create a healthy culture & avoid turnover.The goal is to build an inspired team and implement the club’s vision with all its stakeholders. Building such a culture and aligning your club’s vision with your operational plans requires specific skills, yet they will directly reduce turnover and help build a culture that will stand the test of time.Visit http://prevohealth.com to learn more.  Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin

Tom Wallace is partner at Kopplin, Kuebler and Wallace. He's an expert in placing top executives in fine country clubs. In this episode we chat about the expectations boards have of their next GM/COO as well as what managers are looking to get out of their next job. We discuss why cultural fits are so important to matching the right candidate with the right club. We also discuss the average tenure of general managers and why that can lead to adverse effects in a club's long term strategic plan. You'll hear what makes KK&W's process effective and how you can get in touch with their team. About TomIn 2014 Tom Wallace joined KOPPLIN & KUEBLER as their newest Executive. Tom is primarily focused on GM/COO, Director of Golf, and Golf Course Superintendent Searches, as well as, Operation Assessments, Team Building, Leadership Development and General Consulting.In 2016 Tom was named partner at the firm that know goes by KOPPLIN KUEBLER AND WALLACE. Tom's club management career spans over twenty-five years in the private golf, country, and community club segments.Tom’s active involvement in the Club Managers Association of America (CMAA) includes numerous committee roles both locally and nationally as well as serving as Pittsburgh Chapter President in 2010. Tom regularly speaks at local and national CMAA educational events and has presented internationally at the European Club Leadership Summit and the Club Manager Association of Europe (CMAE) National Conference.Visit http://kkandw.com to learn more. Follow us on the socials Private Club Radio InstagramPrivate Club Radio Linkedin Denny Corby Instagram Denny Corby Linkedin