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Growthmates: Create and Grow Meaningful Products & Careers

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May 21, 2024 • 53min

The Evolution of Growth at SurveyMonkey | Bradley Belford and Erica Tjader

Welcome to Growthmates — the place to connect with inspiring leaders to help you grow yourself and your product. Here you can learn how companies like Dropbox, Adobe, Amplitude, Canva, and many more are building excellent products and growth culture. Subscribe to get all episodes right to your inbox on katesyuma.substack.com.Listen now and subscribe on your favorite platforms — Apple, Spotify, or watch on YouTube (new!).This time I had a chat with 2 fantastic leaders from SurveyMonkey — Brad, currently Director of Product, and Erica, who was a VP of Design and Research and recently started a new role at Intuit. Both Erica and Brad spent more than 7 years in the company, and we explored the evolution of Growth at SurveyMonkey over these years, and discussed significant chapters in the company's growth journey, including their legendary transition to a product-led growth model.My favorite part of the conversation was when Brad and Erica shared their expectations of ideal partnerships with each other, and how to build and maintain that partnership at a huge scale over the years.If you find this show valuable, please share it with one of your colleagues or friends — it gives huge support to continue creating it. To receive all episodes right in your inbox — subscribe to katesyuma.substack.com This episode is supported by Appcues — the platform that helps you design, deploy, and test captivating onboarding experiences.Appcues created the Product Adoption Academy to help you level up your product adoption for free. Check out the template that I created to help companies uncover meaningful improvements. Find an example of Dropbox Onboarding inside and apply it to review any growth flows: appcues.com/growthmatesKey highlights from this episode:* Optimization of Key Touchpoints: SurveyMonkey's significant growth was driven by the optimization of survey end pages and the homepage, which were critical in enhancing user engagement and conversion rates.* Product-Led Growth Transition: The company successfully transitioned to a product-led growth model, focusing on refining trial experiences, optimizing pricing structures, and improving conversion flows to better meet user needs and drive growth. Brad shared the evolution of Growth at SurveyMonkey since the time he joined and learned from Elena Verna. * Integral Role of Design and Research: Design and research functions were crucial in providing insights that drove the company’s strategic decisions, fueling innovation and idea generation essential for growth.* Collaboration Between Product and Design Teams: Erica and Brad openly shared expectations towards each other on the episode — listen to this part! * Cultural Emphasis on Collaboration: we discussed the importance of incorporating collaborative practices like design rituals, which include peer critiques and shared design systems, to maintain alignment and visibility across teams.Listen now and subscribe on your favorite platforms — Apple, Spotify, or watch on YouTube (new!).Follow Growthmates updates on:* Substack Newsletter (for instant inbox delivery): https://katesyuma.substack.com/podcast* LinkedIn: https://www.linkedin.com/company/growthmates-podcast/* Instagram: https://www.instagram.com/growthmates_/Where to find Kate Syuma, Growth Advisor (ex-Miro):* LinkedIn: https://www.linkedin.com/in/ekaterina-syuma/* Newsletter: katesyuma.substack.com* X (Twitter): https://twitter.com/kate_syumaWhere to find our guests:* Bradley Belford, Director of Product at SurveyMonkey: https://www.linkedin.com/in/bradley-belford/* Erica Weiss Tjader, ex-SurveyMonkey VP of Research and Design: https://www.linkedin.com/in/ericatjader/What we’ve covered in this episode:[02:14] Welcoming Erica & Brad[06:02] SurveyMonkey Growth Chapters and Pivotal Moments[08:11] Transition to Product-Led Growth[10:15] Every Team as a Growth Team[17:19] Role of Design and Research in Strategic Moments[28:59] Product and Design Collaboration at Scale[37:10] Aligning User and Business Outcomes[43:41] Fostering Relationships Between Product and Design Functions[47:36] Balancing Deadlines and Iteration in Growth Initiatives[50:18] The Importance of Collaboration and Design Rituals[51:28] Resources and Key TakeawaysResources Referenced:* "Inspired: How To Create Tech Products Customers Love" by Marty Cagan: https://www.amazon.com/Inspired-Create-Tech-Products-Customers/dp/1119387507 * "Continuous Discovery Habits" by Teresa Torres: https://www.amazon.com/Continuous-Discovery-Habits-Discover-Products/dp/1736633309* "Empowered: Ordinary People, Extraordinary Products" by Marty Cagan: https://www.amazon.com/Empowered-Ordinary-Extraordinary-Products-Silicon/dp/111969129X* UX Collective Community: UX Collective — a platform for product designers and UX practitioners to share insights, articles, and resources (I also published 2 articles on their Medium).If you enjoyed this episode, don't forget to share it with your colleagues and like-minded friends. For sponsorship and other inquiries reach out to ekaterinasyuma@gmail.com.Subscribe to get more episodes right in your inbox: katesyuma.substack.comThanks for reading Kate's Syuma Newsletter & Growthmates! Subscribe for free to receive new posts and support my work. Get full access to Growthmates with Kate Syuma at www.growthmates.news/subscribe
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May 7, 2024 • 50min

The Role of Design in PLG: Embracing Quality and Non-Linear Paths with David Hoang (ex-Webflow, VP at Replit)

Former VP at Replit, David Hoang, talks about non-linear career paths and combining design, marketing, and growth. They discuss the importance of design in Product-Led Growth, leveraging templates for growth, and aligning the company around quality. David emphasizes prioritizing craft for product growth and shares insights on building a non-linear career and uplifting product quality.
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Apr 23, 2024 • 47min

Top 1% Talent Tactics: Navigating Startup & Scale-up Hiring | Tom Scott, Founder at Verified

Quick update 🥳 Now the Growthmates newsletter and my other posts will be sent on Tuesdays (inboxes are packed with newsletters sent on Sundays). Hope you will enjoy the episode and listen to it throughout the week!Welcome to Growthmates — the place to connect with inspiring leaders to help you grow yourself and your product. Here you can learn how companies like Dropbox, Adobe, Amplitude, Canva, and many more are building excellent products and growth culture. Subscribe to get all episodes right to your inbox on katesyuma.substack.com.Listen now and subscribe on your favorite platforms — Apple, Spotify, or watch on YouTube (new!).This time I talked to Tom Scott, a founder at Verified, an invite-only design network. We revealed the myth that TOP-1% of talent includes only FAANG companies, and uncovered emerging challenges in talent acquisition, such as finding designers with strong business literacy. My favorite part was exploring the differences in hiring for early-stage startups, Series A+, and Scale-up, where we shared advice to founders who are looking for talent, as well as for anyone who is exploring a career shift. Beyond that, we discussed the future of work in the tech industry, including the rise of fractional roles and the importance of flexibility. If you find this show valuable, please share it with one of your colleagues or friends — it gives huge support to continue creating it. To receive all episodes right in your inbox — subscribe to katesyuma.substack.com This episode is supported by Appcues — the platform that helps you design, deploy, and test captivating onboarding experiences. Appcues created the Product Adoption Academy to help you level up your product adoption for free. Check out the template that I created to help companies uncover meaningful improvements. Find an example of Dropbox Onboarding inside and apply it to review any growth flows: appcues.com/growthmatesKey highlights from this episode:* The top 1% of talent varies depending on the needs of different companies and is not limited to individuals from well-known companies (like FAANG 😉)* Designers need to have strong business literacy and keep up with new technologies to be successful in the current market.* The “businessification of UX” requires designers to have a growth mindset and understand the impact of their work on the organization.* Alternative career paths for designers include transitioning to product or engineering roles, working in HR or VC, or starting their own businesses (YES 🙌)* When hiring design talent, it is important to consider their mindset, soft skills, and growth potential, rather than just their job title or previous company. * When hiring for scale-ups, it is important to hire people who have experience working on larger teams and can navigate the politics.* The future of work in the tech industry is moving towards fractional roles and increased flexibility.* Companies should look beyond big names and focus on hiring for potential and cultural fit.For the 1st year of Growthmates, we’ve collected from dozens of leaders from Dropbox, Amplitude, Canva, Coda, Atlassian, and now I need your take.👉 Take a 10-min survey and get the first copy of “The PLG Playbook“🎁Follow Growthmates updates on:* Substack Newsletter (for instant inbox delivery): https://katesyuma.substack.com/podcast* LinkedIn: https://www.linkedin.com/company/growthmates-podcast/* Instagram: https://www.instagram.com/growthmates_/Where to find Tom Scott, founder at Verified:* LinkedIn: https://www.linkedin.com/in/tomscottt/Where to find Kate Syuma, Growth Advisor (ex-Miro):* LinkedIn: https://www.linkedin.com/in/ekaterina-syuma/* Newsletter: katesyuma.substack.com* X (Twitter): https://twitter.com/kate_syumaWhat we’ve covered in this episode:00:00 Introduction and Background02:40 Defining the Top 1% of Talent06:32 Challenges in Talent Acquisition10:56 The Businessification of UX20:07 Role Models and Inspirations23:09 Hiring Design Talent at Different Company Stages33:10 Hiring for Scale-Ups35:34 Embedding Design in Large Organizations36:24 Challenges in Transitioning from Startups to Scale-Ups38:23 Design Leadership in Scale-Ups42:15 The Future of Work in the Tech Industry48:55 Advice for Job Seekers and Companies58:00 Lightning RoundResources referenced:* Rachel Kobetz — Design Leadership at Scale Course on Maven: https://maven.com/rachel-kobetz/design-leadership-at-scale If you enjoyed this episode, don't forget to share it with your colleagues and like-minded friends. For sponsorship and other inquiries reach out to ekaterinasyuma@gmail.com.Subscribe to get more episodes right in your inbox: katesyuma.substack.comThanks for reading Kate's Syuma Newsletter & Growthmates! Subscribe for free to receive new posts and support my work. Get full access to Growthmates with Kate Syuma at www.growthmates.news/subscribe
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Apr 7, 2024 • 44min

Fighting for Creatives: From Apple Siri to Becoming a Founder | Mohammed Abdoolcarim (DesignPro, ex-Apple & Google)

Welcome to Growthmates — the place to connect with inspiring leaders to help you grow yourself and your product. Here you can learn how companies like Dropbox, Adobe, Amplitude, Canva, and many more are building excellent products and growth culture. Subscribe to get all episodes right to your inbox on katesyuma.substack.com.Listen now and subscribe on your favorite platforms — Apple, Spotify, or watch on YouTube (new!).This episode is supported by Appcues — the platform that helps you design, deploy, and test captivating onboarding experiences. Appcues created the Product Adoption Academy to help you level up your product adoption, and you can use it for free. Check out the template which I created to help companies connect growth hypotheses with behavioral patterns to uncover meaningful improvements. Find an example of Dropbox Onboarding inside and apply it to review any growth flows: appcues.com/growthmatesThis time we talked to Mohammed, formerly a Product lead on Apple Siri, Product Marketing Manager at Google, and currently a Co-founder of DesignPro. Mohammed shared his journey from studying at Stanford to building innovative products, and reflected on his time at Google and Apple, highlighting the different cultures and approaches to innovation. I felt so inspired after this conversation, especially when Mohammed shared how Steve Jobs entered their room to acquire Siri, how he embraced trial and error and be okay with failure, and how he uncovered that creativity is a fundamental aspect of human nature and should be prioritized in product development. Here are some highlights you can find in the episode:— Embrace trial and error and be okay with failure in the process of product design and development.— Customer obsession and understanding their desires and needs are crucial for successful innovation.— Timing is key in launching products, and being able to tell a compelling narrative is essential for engaging customers.— Creativity is a fundamental aspect of human nature and should be prioritized in product development.— Combining the disciplines of product design and product management can lead to more successful and innovative products.If you find this show valuable, please share it with one of your colleagues or friends — it gives huge support to continue creating it. To receive all episodes right in your inbox — subscribe to katesyuma.substack.com Share this episode with your like-minded colleagues and friends!Follow Growthmates updates on:* Substack Newsletter (for instant inbox delivery): https://katesyuma.substack.com/podcast* LinkedIn: https://www.linkedin.com/company/growthmates-podcast/* Instagram: https://www.instagram.com/growthmates_/Where to find Mohammed Abdoolcarim (DesignPro, ex-Apple & Google):* LinkedIn: https://www.linkedin.com/in/mscarim/* DesignPro: https://designpro.ai/Where to find Kate Syuma, Growth Advisor (ex-Miro):* LinkedIn: https://www.linkedin.com/in/ekaterina-syuma/* Newsletter: katesyuma.substack.com* X (Twitter): https://twitter.com/kate_syumaWhat we’ve covered in this episode:01:26 Studying at Stanford University03:09 Creating Products at Stanford04:44 Working at Google08:14 Building Siri and Joining Apple12:29 Apple's Unique Culture13:57 Combining Product Design and Product Management19:16 Apple's Approach to Building Products22:14 Adapting to the Trend of AI26:38 Transitioning to a Founder Role29:35 Creating DesignPro35:05 Balancing Creativity and Operational Tasks40:42 Fulfilling Creative Routine as a Founder43:09 Memorable Moments at Apple45:14 Book Recommendation: Shoe DogResources referenced:* 15% discount for Self-serve Onboarding course (starts on 15th of April!): https://maven.com/growth-course/self-serve-onboarding?promoCode=growthmates* How Innovation Works by Matt Ridley: https://www.amazon.com/How-Innovation-Works-Serendipity-Technology/dp/0062916599* Creativity, Inc. by Ed Catmull: https://www.amazon.com/Creativity-Inc-Overcoming-Unseen-Inspiration/dp/0812993012* Shoe Dog: A Memoir by the Creator of Nike by Phil Knight: https://www.amazon.com/Shoe-Dog-Memoir-Creator-Nike/dp/1501135929If you enjoyed this episode, don't forget to share it with your colleagues and like-minded friends. For sponsorship and other inquiries reach out to ekaterinasyuma@gmail.com.Subscribe to get more episodes right in your inbox: katesyuma.substack.comThanks for reading Kate's Syuma Newsletter & Growthmates! Subscribe for free to receive new posts and support my work. Get full access to Growthmates with Kate Syuma at www.growthmates.news/subscribe
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Mar 24, 2024 • 55min

Pricing in SaaS: Best Practices and Dark Patterns | Rob Litterst (HubSpot media)

Rob Litterst from HubSpot media discusses ethical pricing practices in SaaS, employee-generated content, quality newsletters, and unethical pricing strategies. They explore dark patterns, fake discounts, and the importance of transparency in pricing. Discover top newsletters for tech, personal development, and pop culture insights.
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Mar 10, 2024 • 54min

Unlocking Activation at Coda and Building Trust Between PMs and Designers | Matt Woods (Product Leader, ex-Coda)

Matt Woods, ex-Coda Product Leader, discusses collaboration between PMs and designers, product activation strategies, balancing quick wins with big projects for growth, and leadership development insights in this informative podcast.
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Feb 25, 2024 • 50min

Why PLG Doesn't Fit All: Experimentation vs Foundation | Emily Wang (CEO at Bento, ex-Intercom)

Welcome to Growthmates — the place to connect with inspiring leaders to help you grow yourself and your product. Here you can learn how companies like Dropbox, Adobe, Amplitude, Canva, and many more are building excellent products and growth culture. Subscribe to get all episodes right to your inbox on katesyuma.substack.com.Listen now and subscribe on your favorite platforms — Apple, Spotify, or watch on YouTube (new!).Exciting announcement! If you're keen on Mastering Product Growth and User onboarding, join the upcoming course in April. You will get personal guidance to create a stellar onboarding experience and frameworks to turn it into live. Get a 10% discount before 15 March.Learn more and get early access → https://maven.com/growth-course/self-serve-onboardingThis time we talked to Emily Wang, CEO of Bento, previously Product Manager on Growth Team at Intercom.  Emily shared her authentic story of becoming a founder, the role of leadership, creating a company culture, and building a strong team. Our conversation went beyond that, and we also discussed: * What’s The Right Time to Introduce Experimentation* Why Killing Features is necessary to grow and evolve your product * Why the PLG model sometimes is not the right fit, and what we all should be aware of in the current market landscape If you find our show valuable, please share it with your colleagues and friends, and leave us a good review.Follow Growthmates updates on:* Substack Newsletter (for instant inbox delivery): https://katesyuma.substack.com/podcast* LinkedIn: https://www.linkedin.com/company/growthmates-podcast/* Instagram: https://www.instagram.com/growthmates_/Where to find Emily Wang, CEO of Bento:* LinkedIn: https://www.linkedin.com/in/emilyyidanwang/ * Website: https://www.trybento.co/Where to find Kate Syuma, Growth Advisor (ex-Miro):* LinkedIn: https://www.linkedin.com/in/ekaterina-syuma/* Newsletter: https://katesyuma.substack.com* X (Twitter): https://twitter.com/kate_syumaWhere to find Oscar Torres, Product Designer at Miro:* LinkedIn: https://www.linkedin.com/in/oscartorrestryme/* Website: https://www.oscartorres.me/* Instagram: https://www.instagram.com/oscar_towers_/What we’ve covered in this episode:00:00 Emily's Mission to Start Bento03:46 Emily's Personal Mental Model Shift05:00 The Importance of Building a Company10:00 Understanding Different Parts of a Company12:14 The Right Time to Introduce Experimentation15:00 The Role of Leadership in Company Building16:44 Killing Features and Simplifying the Product17:12 Balancing Product and Design Team Priorities20:00 Creating a Company Culture22:32 Product-Led Growth and Finding the Right Fit25:00 Building a Strong Team30:00 Effective Communication within a Company34:47 Shifts in the Macro Environment and Impact on Product Growth40:00 Balancing Short-Term and Long-Term Goals47:33 Onboarding vs Everboarding45:00 Conclusion51:03 Where to Connect with EmilyResources referenced:* Get a 10% discount for the Maven course on Onboarding and Activation before 15th March: https://maven.com/growth-course/self-serve-onboarding* Behind the Cloud, Mark Benioff: https://www.amazon.com/Behind-Cloud-Salesforce-com-Billion-Dollar-Company/* Leadership and Self-Deception, The Arbinger Institute: https://www.amazon.com/Leadership-Self-Deception-Getting-Out-Box/If you enjoyed this episode, don't forget to share it with your colleagues and like-minded friends. For sponsorship and other inquiries reach out to ekaterinasyuma@gmail.com.Subscribe to get more episodes right in your inbox: katesyuma.substack.comThanks for reading Kate's Syuma Newsletter & Growthmates! Subscribe for free to receive new posts and support my work. Get full access to Growthmates with Kate Syuma at www.growthmates.news/subscribe
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Feb 11, 2024 • 53min

All the Truth about User Onboarding and Becoming a Founder | Phil Vander Broek (Dopt, ex-Dropbox)

Exciting announcement! If you're keen on Mastering Product Growth and User onboarding, join the upcoming course in April. You will get personal guidance to create a stellar onboarding experience and frameworks to turn it into live. Get a 15% discount for your team (most value for PM + Product Designer together). Learn more and get early access → https://maven.com/forms/2c51ccWelcome to Growthmates — the place to connect with inspiring leaders to help you grow yourself and your product. Here you can learn how companies like Dropbox, Adobe, Amplitude, Canva, and many more are building excellent products and growth culture. Subscribe to get all episodes right to your inbox on katesyuma.substack.com.Listen now on Apple, Spotify, or watch on YouTube (new!).In this conversation, we invited Phil Vander Broek, Co-Founder at Dopt, previously Head of Growth and Business Platform Design at Dropbox. We decided to talk about User Onboarding and unpack all the truth we know about it. From this episode, you can learn: * How Dropbox approached User Onboarding and what they learned from experimenting with that* How Growth and Core teams collaboration looked at Dropbox* What Rituals can help in building a Growth Culture* and Best practices for User Onboarding from research with more than 80 companies. Beyond the Dropbox story, Phill shared his transition to becoming a Co-Founder at Dopt,  and how his design background helped him play a founder role. If you find it valuable, please share it with your network and leave us a good review. Follow Growthmates podcast updates on:* Substack Newsletter (for instant inbox delivery): https://katesyuma.substack.com/podcast* LinkedIn: https://www.linkedin.com/company/growthmates-podcast/* Instagram: https://www.instagram.com/growthmates_/Where to find Phil Vander Broek, Co-Founder at Dopt:* LinkedIn: https://www.linkedin.com/in/philipvanderbroek/ * Website: https://www.dopt.com/Where to find Kate Syuma, Growth Advisor (ex-Miro):* LinkedIn: https://www.linkedin.com/in/ekaterina-syuma/* Newsletter: https://katesyuma.substack.com* X (Twitter): https://twitter.com/kate_syumaWhere to find Oscar Torres, Product Designer at Miro:* LinkedIn: https://www.linkedin.com/in/oscartorrestryme/* Website: https://www.oscartorres.me/* Instagram: https://www.instagram.com/oscar_towers_/What we’ve covered in this episode:01:20 Approach to User Onboarding at Dropbox04:12 Surprising Behavioral Insights from User Onboarding Experiments11:57 Collaboration between Growth and Core Teams13:23 Rituals for Alignment and Building a Growth Culture21:44 Industry Trends in User Onboarding34:05 Transition to Entrepreneurship and Creating DOPT44:07 Insights and Learnings as a Founder46:28 The Connection Between AI and User Onboarding47:16 Favorite Example of User Onboarding47:29 Interactive Guides50:10 Tooltips vs Checklists51:10 Recommended Resources53:08 ConclusionResources referenced:* Product Led Onboarding playbook: https://blog.dopt.com/product-led-onboarding-playbook * The State of User Onboarding — report from 80+ companies: https://onboard.report/* The Mom Test by Rob Fitzpatrick: https://www.momtestbook.com/* How to determine your activation metric from Lenny Rachitsky* I bet you are doing product activation all wrong from Elena Verna * Mike Maples playbook: https://www.joincolossus.com/episodes/61719/maples-a-playbook-for-startups?tab=transcript * Get early access to the Maven course on Onboarding and Activation (15% discount for teams): https://maven.com/forms/2c51cc If you enjoyed this episode, don't forget to share it with your colleagues and like-minded friends. For sponsorship and other inquiries reach out to ekaterinasyuma@gmail.com.Subscribe to get more episodes right in your inbox: katesyuma.substack.comThanks for reading Kate's Syuma Newsletter & Growthmates! Subscribe for free to receive new posts and support my work. Get full access to Growthmates with Kate Syuma at www.growthmates.news/subscribe
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Jan 28, 2024 • 51min

Inside Intercom’s culture of design in the era of AI and PLG | Thomas Rimmer (Design Director at Intercom)

Design Director at Intercom, Thomas Rimmer, discusses design-led culture, transparent roadmaps, AI integration, and the importance of mentorship in personal and professional growth. Topics include product-led growth strategies, experimentation, and optimizing customer service using AI.
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Jan 21, 2024 • 47min

How Canva creates a magical PLG culture that drives value | Iain Dowling (Growth Design Lead at Canva)

We’re happy to welcome you on the Season 2 of the Growthmates podcast where we will dive into insightful conversations with leaders from Amplitude, Canva, Intercom, Coda, HubSpot, and more to come. If you enjoy our show — subscribe to get all episodes right to your inbox on katesyuma.substack.com. Listen now on Apple, Spotify, or watch on YouTube (new!).In this episode, Iain Dowling, Growth Design Leader at Canva, shares insights into his career path and the culture at Canva. He discusses the growth of Canva and the significant changes he has witnessed during his 6 years at the company. Iain also explains the transition from individual contributor to manager and the importance of coaching at Canva. He highlights the 4 pillars of Canva's growth and development framework and the training provided to coaches. Iain discusses the influence of designers on Canva's culture and the role of the “Vibe Team” in creating a positive work environment. He also shares insights into hiring for growth teams and the importance of effective one-on-one meetings. In this conversation, Iain discusses the importance of effective communication and provides valuable insights on building strong relationships, active listening, non-verbal communication, and overcoming communication challenges.Some Takeaways:* Canva has experienced significant growth over the years, but has maintained its core values and culture.* Coaching is an integral part of Canva's leadership approach, focusing on the growth and development of team members.* Canva's growth team is organized around key metrics, such as monthly active users (MAU) and annualized recurring revenue (ARR).* The “Vibe Team” at Canva plays a crucial role in creating and maintaining a positive and engaging work culture.* Hiring for growth teams requires individuals with a data mindset, an interest in user flows, and a focus on impact and iteration. Effective communication is crucial for personal and professional success.* Building strong relationships requires open and honest communication.* Active listening and empathy are essential skills for effective communication.* Non-verbal communication plays a significant role in conveying messages.* Overcoming communication challenges requires patience, understanding, and adaptability.Follow Growthmates podcast updates on:* Substack Newsletter (for instant inbox delivery): https://katesyuma.substack.com/* LinkedIn: https://www.linkedin.com/company/growthmates-podcast/* Instagram: https://www.instagram.com/growthmates_/Where to find Iain Dowling, Growth Design Lead at Canva:* LinkedIn: https://www.linkedin.com/in/idowling/Where to find Kate Syuma, Growth Advisor (ex-Miro):* LinkedIn: https://www.linkedin.com/in/ekaterina-syuma/* Newsletter: https://katesyuma.substack.com/* X (Twitter): https://twitter.com/kate_syumaWhere to find Oscar Torres, Product Designer at Miro:* LinkedIn: https://www.linkedin.com/in/oscartorrestryme/* Website: https://www.oscartorres.me/* Instagram: https://www.instagram.com/oscar_towers_/What we’ve covered in this episode:00:00 Introduction and Background01:20 Becoming a Growth Design Leader at Canva02:26 The Growth of Canva04:41 Transitioning from Individual Contributor to Manager06:21 The Role of Coaching at Canva08:30 The Four Pillars of Canva's Growth and Development Framework09:25 Training for Coaches at Canva10:41 The Influence of Designers on Canva's Culture15:59 The Growth of Canva18:36 Establishing the Growth Team at Canva21:55 Organizational Structure of the Growth Team25:16 The North Star Metrics for the Growth Team28:10 Introducing Magic Studio and AI at Canva35:19 The Role of the Vibe Team in Creating Canva's Culture38:53 Factors for High-Performing Growth Teams42:56 Recognizing Growth Talent and Hiring for Growth Teams47:51 Effective One-on-One Meetings and Team Bonding51:36 Favorite Book on Team Culture54:12 Closing Remarks and Contact Information02:30 The Importance of Effective Communication10:00 Building Strong Relationships20:00 Active Listening and Empathy30:00 Non-Verbal Communication40:00 Overcoming Communication Challenges50:00 ConclusionResources referenced:* Simon Sinek, “Leaders Eat Last”: https://simonsinek.com/books/leaders-eat-last/ * Sam Harris’s “Waking Up” app: https://www.wakingup.com/* "Growth and Development 12 Skills" framework — coming soon in a follow-up article! If you enjoyed this episode, don't forget to share it with your colleagues and like-minded friends. For sponsorship and other inquiries reach out to ekaterinasyuma@gmail.comSubscribe to get more episodes right in your inbox: katesyuma.substack.comThanks for reading Kate's Syuma Newsletter & Growthmates! Subscribe for free to receive new posts and support my work. Get full access to Growthmates with Kate Syuma at www.growthmates.news/subscribe

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