Head Heart & Boots

In this episode, Chris and Brandon talk digital marketing and lead-gen with Zach Garrett, a marketer and founder of Liftify, a turnkey marketing service that gathers reviews from your customers.  We talk about how to leverage your Google My Business profile, how to react to a bad review when they happen, and how to maximize the lead-gen that Google reviews can give your business.  Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.  Xcelerate is designed specifically for the restoration contractor industry  Increase your operational efficiency  Improve your profitability  Elevate both your job and team management www.xlrestorationsoftware.com/mrm Actionable Insights (Xactimate and restoration technology training) Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.  Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.  Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it! Are you using Matterport right now? Do you want to make sure you’re not left behind as the industry goes digital? Actionable Insights has the training and resources you need to find success today and going forward value.getinsights.org/FCG Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.   Monthly Sessions  Open Office Hours  Expanding Partnerships Of Industry Professionals  Customer Segment Leaders  Continually-Updated Content Library  Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles   Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.  100% Tailored to each client  Formal consulting sessions for owners and key leaders  Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

Quite the title, right? Well, we do indeed talk about prison in this episode. It also contains 4 F-words, so beware if you're sensitive to salty language. In this episode, Brandon shares a fascinating story and we discuss how it relates to leadership in our businesses. It's an incredible story.  Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.  Xcelerate is designed specifically for the restoration contractor industry  Increase your operational efficiency  Improve your profitability  Elevate both your job and team management www.xlrestorationsoftware.com/mrm Actionable Insights (Xactimate and restoration technology training) Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.  Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.  Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it! Are you using Matterport right now? Do you want to make sure you’re not left behind as the industry goes digital? Actionable Insights has the training and resources you need to find success today and going forward value.getinsights.org/FCG Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.   Monthly Sessions  Open Office Hours  Expanding Partnerships Of Industry Professionals  Customer Segment Leaders  Continually-Updated Content Library  Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles   Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.  100% Tailored to each client  Formal consulting sessions for owners and key leaders  Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

In this episode Brandon and Chris dive into one of the biggest challenges we face when recruiting new team members- uncovering the truth about what they are and are not going to bring to the team or the role we're hiring them for. How do we get a clearer picture of a potential employee before we bring them onto the team? Especially when all of us have been trained from a young age to "put our best foot forward" during an interview.... How do we get to the real stuff during the interview, and not get caught up with what the candidate is "presenting" to us.  Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.  Xcelerate is designed specifically for the restoration contractor industry  Increase your operational efficiency  Improve your profitability  Elevate both your job and team management www.xlrestorationsoftware.com/mrm Actionable Insights (Xactimate and restoration technology training) Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.  Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.  Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it! Are you using Matterport right now? Do you want to make sure you’re not left behind as the industry goes digital? Actionable Insights has the training and resources you need to find success today and going forward value.getinsights.org/FCG Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.   Monthly Sessions  Open Office Hours  Expanding Partnerships Of Industry Professionals  Customer Segment Leaders  Continually-Updated Content Library  Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles   Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.  100% Tailored to each client  Formal consulting sessions for owners and key leaders  Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.  Xcelerate is designed specifically for the restoration contractor industry Increase your operational efficiency Improve your profitability Elevate both your job and team management www.xlrestorationsoftware.com/mrm Actionable Insights (Xactimate and restoration technology training) Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.  Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.  Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it! Are you using Matterport right now? Do you want to make sure you’re not left behind as the industry goes digital? Actionable Insights has the training and resources you need to find success today and going forward value.getinsights.org/FCG Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.  Monthly Sessions Open Office Hours Expanding Partnerships Of Industry Professionals Customer Segment Leaders Continually-Updated Content Library Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles   Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business. 100% Tailored to each client Formal consulting sessions for owners and key leaders Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

In this show, Chris and Brandon talk technician training and development. How do we invest in our technician's growth, if we know they're likely to leave in just a couple years? What is the role of certifications in a tech's development?  We also spent time talking about the struggle to hire techs in the first place, as well as how to keep the door open for techs to return back to your company at some point. Sometime's people need to leave to chase higher pay or explore a new opportunity. If we part on good terms and stay connected we potentially have an opportunity to work with them again in the future.    Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.  Xcelerate is designed specifically for the restoration contractor industry Increase your operational efficiency Improve your profitability Elevate both your job and team management www.xlrestorationsoftware.com/mrm   Actionable Insights (Xactimate and restoration technology training) Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.  Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.  Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it! Are you using Matterport right now? Do you want to make sure you’re not left behind as the industry goes digital? Actionable Insights has the training and resources you need to find success today and going forward value.getinsights.org/FCG   Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.  Monthly Sessions Open Office Hours Expanding Partnerships Of Industry Professionals Customer Segment Leaders Continually-Updated Content Library Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles   Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business. 100% Tailored to each client Formal consulting sessions for owners and key leaders Full one-on-one access to the Floodlight team and their network of industry experts  https://www.floodlightgrp.com

Let downs. Disappointments. They're a universal experience in life. We all have them, often. Brandon and I process through a recent disappointment, a deal that didn't come together, and talk about handling failures in general. As leaders, the way we handle disappointments and failures, will largely influence how our people handle it. Do we want to react from our emotions and head stories, or do we want to find the Wisdom? Plus a story about William Shatner :)   Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.   Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.  Xcelerate is designed specifically for the restoration contractor industry Increase your operational efficiency Improve your profitability Elevate both your job and team management www.xlrestorationsoftware.com/mrm Actionable Insights (Xactimate and restoration technology training) Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.  Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.  Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it! Are you using Matterport right now? Do you want to make sure you’re not left behind as the industry goes digital? Actionable Insights has the training and resources you need to find success today and going forward value.getinsights.org/FCG Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.  Monthly Sessions Open Office Hours Expanding Partnerships Of Industry Professionals Customer Segment Leaders Continually-Updated Content Library Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business. 100% Tailored to each client Formal consulting sessions for owners and key leaders Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

Today's show is a re-cast from the Blue Collar Nation Podcast with Eric Sprague and Larry Wilburton. If you listened to our show with them earlier this year, you'll love this episode as well. These guys are so much fun, and as usual the four of us get real honest, real quick.  Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.  Xcelerate is designed specifically for the restoration contractor industry Increase your operational efficiency Improve your profitability Elevate both your job and team management www.xlrestorationsoftware.com/mrm   Actionable Insights (Xactimate and restoration technology training) Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.  Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.  Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it! Are you using Matterport right now? Do you want to make sure you’re not left behind as the industry goes digital? Actionable Insights has the training and resources you need to find success today and going forward value.getinsights.org/FCG   Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.  Monthly Sessions Open Office Hours Expanding Partnerships Of Industry Professionals Customer Segment Leaders Continually-Updated Content Library Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business. 100% Tailored to each client Formal consulting sessions for owners and key leaders Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

Jenny Vandehey is the Vice President of Culture and Experience at First Onsite, one of the largest disaster restoration brands in the world. She is also a long time branding and marketing executive. And a doula (google it). And an herbalist. I was curious to know more about Jenny's role at First Onsite. It's a unique title/role in our industry, and I really admire them for making. And you can tell they take culture and experience seriously when you hear Jenny talk about the different initiatives they're executing on. But just in case you're thinking this convo may be too "big corporate"- virtually all of the stuff they're implementing and trying at a large scale, totally translates into a small business as well. It's really about shifting our thinking, and looking at the business from a different angle, I think. Enjoy, and as always, let us know what you think. - Chris  Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.   Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.  Xcelerate is designed specifically for the restoration contractor industry Increase your operational efficiency Improve your profitability Elevate both your job and team management www.xlrestorationsoftware.com/mrm Actionable Insights (Xactimate and restoration technology training) Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.  Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.  Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it! Are you using Matterport right now? Do you want to make sure you’re not left behind as the industry goes digital? Actionable Insights has the training and resources you need to find success today and going forward value.getinsights.org/FCG Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.  Monthly Sessions Open Office Hours Expanding Partnerships Of Industry Professionals Customer Segment Leaders Continually-Updated Content Library Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles   Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business. 100% Tailored to each client Formal consulting sessions for owners and key leaders Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

Here's a special episode where Brandon and I talk mid-life, priorities, the mental gymnastics of being an owner, considering our purpose. Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.  Xcelerate is designed specifically for the restoration contractor industry  Increase your operational efficiency Improve your profitability Elevate both your job and team management www.xlrestorationsoftware.com/mrm Actionable Insights (Xactimate and restoration technology training) Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.  Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.  Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it! Are you using Matterport right now? Do you want to make sure you’re not left behind as the industry goes digital? Actionable Insights has the training and resources you need to find success today and going forward value.getinsights.org/FCG Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.  Monthly Sessions Open Office Hours Expanding Partnerships Of Industry Professionals Customer Segment Leaders Continually-Updated Content Library Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business. 100% Tailored to each client Formal consulting sessions for owners and key leaders Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

As commercial business becomes a bigger focus for more and more restoration companies, the topic of ERP's, PRP's, MSA's and other multi-site service agreements is becoming a more active conversation across the industry. During this show with Jeff Carrier, we get into his background as a restoration BDM going after commercial business, and why he ultimately decided to build his own tool for ERP's. It's a great discussion about commercial selling, as well as how to integrate ERP's into your selling process as a value-add. Enjoy!  Check out www.restorationerp.com and mention Floodlight when you sign up for a special offer!  Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.  Xcelerate is designed specifically for the restoration contractor industry Increase your operational efficiency Improve your profitability Elevate both your job and team management www.xlrestorationsoftware.com/mrm Actionable Insights (Xactimate and restoration technology training) Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.  Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.  Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it! Are you using Matterport right now? Do you want to make sure you’re not left behind as the industry goes digital? Actionable Insights has the training and resources you need to find success today and going forward value.getinsights.org/FCG Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.  Monthly Sessions Open Office Hours Expanding Partnerships Of Industry Professionals Customer Segment Leaders Continually-Updated Content Library Rich Non-Market Competing Community    https://www.floodlightgrp.com/leadershipcircles Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business. 100% Tailored to each client Formal consulting sessions for owners and key leaders Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com