Head Heart & Boots

In Part 1, Brandon and Chris talk through the first two agreements- Be Impeccable with Your Word & Don't Take Anything Personally-  and rap about them extensively both professionally and personally. The principles touch every aspect of our life if we're consciously living them out.  In Part 2, we dive into the last two agreements- Don't Make Assumptions, and Always Do Your Best. It's another deep dive on a theme that is very important to Brandon and I- as leaders, we must first master leading ourselves before we can maximize our effectiveness leading others. Check out these agreements and let us know how it provokes or inspires you. Shoot us an email or a DM on LinkedIn! - Chris  Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you partners! We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships. https://www.floodlightgrp.com/partners   Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.   Monthly Sessions  Open Office Hours  Expanding Partnerships Of Industry Professionals  Customer Segment Leaders  Continually-Updated Content Library  Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles   Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.  100% Tailored to each client  Formal consulting sessions for owners and key leaders  Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

If you've not read the book The Four Agreements by Don Miguel Ruiz, today's show is a good place to start. This pair of shows hits on Floodlight's belief that as leaders, we need to first lead ourselves, before we attempt to lead others. We have to trust ourselves before we can expect to gain others' trust. In Part 1, Brandon and Chris talk through the first two agreements- Be Impeccable with Your Word & Don't Take Anything Personally-  and rap about them extensively both professionally and personally. The principles touch every aspect of our life if we're consciously living them out.    Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you partners! We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships. https://www.floodlightgrp.com/partners   Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.   Monthly Sessions  Open Office Hours  Expanding Partnerships Of Industry Professionals  Customer Segment Leaders  Continually-Updated Content Library  Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles   Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.  100% Tailored to each client  Formal consulting sessions for owners and key leaders  Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

In today's show, Brandon and I get into the role of the project manager, and how we put on the right mindset and perspective on that role. Too often, we think of our PM's as simply managing our recon process, leading the timeline, coordinating subs, guarding the GP, etc. It is definitely those things, but the real job of a PM is much more mission critical. Brandon and I break down what the real focus on responsibility of a PM is. Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you partners! We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships. https://www.floodlightgrp.com/partners   Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.   Monthly Sessions  Open Office Hours  Expanding Partnerships Of Industry Professionals  Customer Segment Leaders  Continually-Updated Content Library  Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles   Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.  100% Tailored to each client  Formal consulting sessions for owners and key leaders  Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

Quiet quitting is a topic that's been all over business news headlines and people's LinkedIn feeds lately. In this episode, Chris and Brandon take the subject on and give their perspective on how it's showing up in the restoration industry, and what we can do to address it as leaders. Check out the show and let us know what you think-Shoot us a DM on LinkedIn. - Chris  Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible.   Thank you partners! We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships. https://www.floodlightgrp.com/partners   Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.   Monthly Sessions  Open Office Hours  Expanding Partnerships Of Industry Professionals  Customer Segment Leaders  Continually-Updated Content Library  Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles   Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.  100% Tailored to each client  Formal consulting sessions for owners and key leaders  Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

 In this episode, Brandon and I discuss a conversation I had with a construction executive a couple weekends back. We talk about one of the big mistakes we often make in promoting our employees into leadership roles, and the role that "desperation brain" plays  in it.  Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you partners! We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships. https://www.floodlightgrp.com/partners Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.   Monthly Sessions  Open Office Hours  Expanding Partnerships Of Industry Professionals  Customer Segment Leaders  Continually-Updated Content Library  Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.  100% Tailored to each client  Formal consulting sessions for owners and key leaders  Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

In this show with author and consultant Joey Coleman, we explore the 8 stages of customer experience, an important topic for our industry, but especially important because of how the 8 stages track with today's sales process in our industry. Joey presents an incredibly straight-forward take on how to maximize the relationship we're building with our customers, how to drive referrals, and grow the lifetime value of our customer relationships. Check it out, it's an awesome episode. We had so much fun with Joey, we've already planned a part 2 for later this Fall. - Chris Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you partners! We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all them as key assets to help ensure our listener’s success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships. https://www.floodlightgrp.com/partners Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.   Monthly Sessions  Open Office Hours  Expanding Partnerships Of Industry Professionals  Customer Segment Leaders  Continually-Updated Content Library  Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.  100% Tailored to each client  Formal consulting sessions for owners and key leaders  Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

One of the greatest struggles we all have is finding and/or equipping team members to lead and to care about our businesses the same way we do as the owner or key leader. We become the ultimate choke point in our business as we attempt to own everything. We find ourselves exhausted, distracted and likely existing in some form of extreme survival mode. Instead of being laser focused on building something meaningful.  By establishing a coaching culture we can intentionally design a business that has succession planning and leadership development built right into it's DNA. We can create an environment where each of our team members is playing an engaged role in equipping and supporting those around them. Our employees develop leadership and technical competency as they move through the ranks and in turn share that with those a few steps behind them in their journey.  During this episode we explore what creating a coaching culture looks like and how we can begin taking the steps to create this in our own businesses immediately.  Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.  Xcelerate is designed specifically for the restoration contractor industry  Increase your operational efficiency  Improve your profitability  Elevate both your job and team management www.xlrestorationsoftware.com/mrm Actionable Insights (Xactimate and restoration technology training) Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.  Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.  Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it! Are you using Matterport right now? Do you want to make sure you’re not left behind as the industry goes digital? Actionable Insights has the training and resources you need to find success today and going forward value.getinsights.org/FCG Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.   Monthly Sessions  Open Office Hours  Expanding Partnerships Of Industry Professionals  Customer Segment Leaders  Continually-Updated Content Library  Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles   Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.  100% Tailored to each client  Formal consulting sessions for owners and key leaders  Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

As leaders we all have to fight the pull to be the smartest person in the room. Bringing our experience, insights and training to the table is critical however having the battle patience to ask good questions and silicate team participation is even more vital. Like many of you, Chris and I have made the mistake of taking over meetings or talking at our teams instead of leading an engaging conversation. When we do this we often end up hurting our teams and ultimately preventing our companies from fully experiencing the true value of diversity and accumulative perspectives our teams are capable of.  Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.  Xcelerate is designed specifically for the restoration contractor industry  Increase your operational efficiency  Improve your profitability  Elevate both your job and team management www.xlrestorationsoftware.com/mrm Actionable Insights (Xactimate and restoration technology training) Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.  Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.  Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it! Are you using Matterport right now? Do you want to make sure you’re not left behind as the industry goes digital? Actionable Insights has the training and resources you need to find success today and going forward value.getinsights.org/FCG Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.   Monthly Sessions  Open Office Hours  Expanding Partnerships Of Industry Professionals  Customer Segment Leaders  Continually-Updated Content Library  Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles   Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.  100% Tailored to each client  Formal consulting sessions for owners and key leaders  Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

In this episode, Chris and Brandon talk digital marketing and lead-gen with Zach Garrett, a marketer and founder of Liftify, a turnkey marketing service that gathers reviews from your customers.  We talk about how to leverage your Google My Business profile, how to react to a bad review when they happen, and how to maximize the lead-gen that Google reviews can give your business.  Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.  Xcelerate is designed specifically for the restoration contractor industry  Increase your operational efficiency  Improve your profitability  Elevate both your job and team management www.xlrestorationsoftware.com/mrm Actionable Insights (Xactimate and restoration technology training) Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.  Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.  Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it! Are you using Matterport right now? Do you want to make sure you’re not left behind as the industry goes digital? Actionable Insights has the training and resources you need to find success today and going forward value.getinsights.org/FCG Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.   Monthly Sessions  Open Office Hours  Expanding Partnerships Of Industry Professionals  Customer Segment Leaders  Continually-Updated Content Library  Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles   Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.  100% Tailored to each client  Formal consulting sessions for owners and key leaders  Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com

Quite the title, right? Well, we do indeed talk about prison in this episode. It also contains 4 F-words, so beware if you're sensitive to salty language. In this episode, Brandon shares a fascinating story and we discuss how it relates to leadership in our businesses. It's an incredible story.  Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform.  Xcelerate is designed specifically for the restoration contractor industry  Increase your operational efficiency  Improve your profitability  Elevate both your job and team management www.xlrestorationsoftware.com/mrm Actionable Insights (Xactimate and restoration technology training) Actionable Insights is an educational non-profit that’s helping contractors and carriers settle claims with Xactimate and Matterport.  Are you looking for the best ways to invoice in Xactimate? Check out their 3700+ page database of Xactimate invoicing templates known as the Insight Sheet Database.  Not finding the right line items? It’s probably in their Commonly Overlooked Line Item Database - you can’t use a line item if you don’t know about it! Are you using Matterport right now? Do you want to make sure you’re not left behind as the industry goes digital? Actionable Insights has the training and resources you need to find success today and going forward value.getinsights.org/FCG Floodlight Consulting Group Equipping restoration business owners to establish processes, develop their teams, increase revenues and grow their profits. Floodlight Leadership Circles The Floodlight Leadership Circles are designed to empower restoration business owners and key leaders through education, training, coaching and community engagement.   Monthly Sessions  Open Office Hours  Expanding Partnerships Of Industry Professionals  Customer Segment Leaders  Continually-Updated Content Library  Rich Non-Market Competing Community  https://www.floodlightgrp.com/leadershipcircles   Individualized Operations Consulting and Training The Floodlight team provides customized consulting and training support for restoration companies looking to grow and scale their business.  100% Tailored to each client  Formal consulting sessions for owners and key leaders  Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com