NHS England Podcast

“When we hear the phrase the return on investment, there is a predilection to jump towards cash returns on cash investment. Actually, what we invest is more than cash: we invest better knowledge, we invest better relationships, and we return not just cashable savings, but the value that is returned is more joined up care for residents.” Dr Andy Knox and Dr Sakthi Karunanithi from Lancashire and South Cumbria talk to us about making the case for population health management to improve population health and reduce inequalities. They discuss how using PHM and collaborating beyond the usual care deliverers can help systems to get upstream to help alleviate pressures. Audio transcript is on the PHM Academy on Future NHS: https://future.nhs.uk/populationhealth/view?objectId=162826597

As part of preparation to transition to the Patient Safety Incident Response Framework (PSIRF), organisations are required to create a patient safety incident response policy and plan. In this podcast, we are joined by Jacqui Fletcher, Senior Clinical Advisor for Stop the Pressure Programme and National Wound Care Strategy, who we collaborated with to develop a guide to applying PSIRF principles in relation to planning how to respond to pressure ulcers. We discuss this guide as well wider tips for creating a patient safety incident response plan.   The pressure ulcer resource is available here: https://future.nhs.uk/NHSps/view?objectId=151094917 Additional resources to support organisations to create a patient safety incident response policy and plan are also available: PSIRF planning workshop recording, slides and Q&A: Planning workshop - NHS Patient Safety - FutureNHS Collaboration: https://future.nhs.uk/NHSps/browseFolder?fid=42253872&done=FOLCreated PlatformPatient Safety Incident Response Plan template: https://www.england.nhs.uk/wp-content/uploads/2022/08/B1465-8.-Patient-safety-incident-response-plan-template-v1-FINAL.docx Patient Safety Incident Response Policy template: https://www.england.nhs.uk/wp-content/uploads/2022/08/B1465-7.-Patient-safety-incident-response-policy-template-v1-FINAL.docx Example PSIRPs from early adopters (note template has changed significantly): Example Patient Safety Incident Response Plans - NHS Patient Safety - FutureNHS Collaboration Platform: https://future.nhs.uk/NHSps/view?objectId=38159024

Dr Brin Hodgskiss (NHS England), Debbie Floyd (NHS England) and Jacob Lant (Healthwatch England) discuss some key themes from the Patient Experience research findings that focus on service quality, what makes people happy vs unhappy with services and user-centred design, how systems can improve service design by focusing on the needs of users. Listeners can access the full Patient Experience in Urgent and Emergency care report on www.easternahsn.org/UEC . You can also listen to (Part 1) of this podcast series here https://soundcloud.com/nhsengland/the-uec-patient-experience-part-1

A key benefit of the new Learn from Patient Safety Events (LFPSE) service is its introduction of machine learning to hugely enhance the NHS’s capabilities for processing and analysing records of patient safety events. In this podcast we discuss how we plan to introduce machine learning in LFPSE, how this will support the NHS to improve patient safety, what changes staff will see as a result, our longer-term ambitions, and how providers can get involved in shaping this exciting new revolution in patient safety learning.

In this podcast clinical and digital leaders share their deep understanding of the digital workforce across health and care, focusing on why clinicians are fundamental to the success of digital transformation across the sector. We hear how digital skills and knowledge are in demand more than ever before but hampered by a skills gap blocking some of the ambitions of health and care organisations. With NHS England’s upcoming Digital Workforce Plan focused on narrowing this skills gap, the panel share their ideas on ensuring its success. These ideas shape a lively discussion around “demystifying digital for clinicians”, the need to “translate opportunities across the workforce” and why we need to “enable digital roles at every level to deliver the will of organisations”. As one of the panel puts it; “we feel a bit disruptive, it’s exciting!”. Let the transformation commence.

In this podcast to support providers with the transition to the Learn from Patient Safety Events (LFPSE) service, the NHS's new national system for the recording and analysis of patient safety events, we talk to Zahra and Mandy, NHS England reporting leads, about the practical steps providers can take to get connected to LFPSE. We cover how to get started, what to do with your old data, the kinds of support available, what transition means for ICBs, and what the Reporting Leads have learned from the process so far.

The leadership and management functions of the Patient Safety Incident Response Framework (PSIRF) oversight are wider and more multifaceted compared to previous patient safety response approaches. In this latest podcast we are joined by Lauren Morgan, director of Morgan Human Factors Ltd, and Donna Forsyth, director of Patient Safety Science not for profit Ltd, to discuss the PSIRF ‘oversight roles and responsibilities specification’ document. During the podcast they provide insightful answers to questions like: Why is oversight changing? Why is mindset so important? Are dashboards a thing of the past? You can access the ‘PSIRF oversight roles and responsibilities specification’ document by visiting https://www.england.nhs.uk/wp-content/uploads/2022/08/B1465-4.-Oversight-roles-and-responsibilities-specification-v1-FINAL.pdf

The digital workforce team at NHS England is producing a plan to narrow the skills gap for digital, data, technology and informatics roles. In this podcast, senior digital leaders come together to discuss what they think is fundamental to the success of the plan. Hear representatives from Health Education England, NHS England, and Surrey and Borders Partnership NHS Foundation Trust discuss how a focus on culture should be central with a workforce encouraged to accept change and empowered with the skills “to use digital well”. It’s team working though that really stands out with the panel discussing how a focus on collaboration, trust and learning will help shift ways of working to being more outcome focused, with strong relationships, at every level, supporting organisations on a more sustainable journey.

In this episode we're joined by Jenny Cooke from Leeds Health and Care Partnership along with Claire Turner from Carers Leeds. They were on wave one of the NHS England Population Health Management Development Programme and were also part of the Place Development Programme this year. They have been working closely to embed population health management within their system and talk to us about how this structure works and how relationships with the third sector have been developed. Audio transcript is on the PHM Academy on Future NHS.

In our latest Patient Safety Incident Response Framework (PSIRF) podcast, Tracey Herlihey, head of patient safety incident response policy, in the national patient safety team, is joined by Vicky Ainsworth, a communications lead at Manchester University NHS Foundation Trus,t and Stuart Kaill, from Health Innovation Manchester, to discuss ways of communicating about large scale change projects in NHS organisations. The podcast explores Vicky’s experience of leading on communications for a large scale change project in Manchester, with a specific focus on sharing advice and suggestions relating to communicating the changes related to PSIRF. It includes expert tips on how to communicate large scale change to different audiences as well as within both large and small organisations. National comms tools are available on our FutureNHS website here: https://future.nhs.uk/NHSps/view?objectId=142843365 Images to use in local communications are available here: https://future.nhs.uk/NHSps/view?objectId=37394320