The Dentalpreneur Podcast w/ Dr. Mark Costes

On today's episode, Dr. Mark Costes sits down with Lily Larsen, a standout field sales consultant with Henry Schein in South Florida. She opens up about her journey from collegiate swimmer to one of Shine's most respected reps, known for her high-touch, relationship-driven approach to supporting dental practices. Lily shares how her role goes far beyond selling supplies—diving into practice performance, strategic planning, and long-term growth for her clients. She also discusses how Henry Schein's support has empowered her to be entrepreneurial within a massive corporate structure, and why she's not in a rush to move up the ladder. This episode is a masterclass in modern dental sales, trust-building, and what it means to truly partner with your clients. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.henryschein.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes is joined live from the Thrive Live event in Las Vegas by Brian Colao, a true authority on DSOs, mergers and acquisitions, and dental law. He shares his unparalleled insights on the current state of the DSO market, explaining how economic uncertainty, stalled private equity deals, and rising costs have created the most unpredictable environment in recent memory. Brian breaks down why so many transactions are being abandoned, how multiples have changed since the white-hot years of 2021, and what smart dental entrepreneurs can do to position themselves for success despite the turbulence. From DSO formation strategy to picking the right partner, this is a masterclass in understanding what really matters in today's dental consolidation landscape. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.dykema.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's Part 2 episode, Dr. Mark Costes dives deeper into the AI revolution transforming the dental industry with Flossy CEO and co-founder, Dr. Miles Beckett. Miles unpacks how Fiona, their AI receptionist, is engineered to handle complex scheduling, triage emergencies, verify insurance, and provide human-like empathy—all while reducing overhead and improving patient conversion rates. The conversation touches on the ethical importance of transparency when AI answers the phone, how Flossy integrates with most PMS platforms, and how practices are already seeing near-instant ROI. Miles also shares his insights on where voice AI and large language models are heading, the challenges of hallucination, and how AI could flatten the market while making top-tier content and service more valuable than ever. EPISODE RESOURCES https://www.flossy.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

Miles Beckett, co-founder and CEO of Flossy, offers a fascinating look into the world of dental tech. He shares his journey from plastic surgery to pioneering AI for dental front offices. Discover how Flossy’s virtual receptionist, Fiona, is designed to handle complex scheduling with empathy while integrating seamlessly into dental practices. The conversation touches on the importance of technology in enhancing patient experiences and reducing operational overhead, showcasing the future of dental management.

On today's episode, Dr. Mark Costes chats with Sydney Robinson, Executive Director of the Dental Success Network and founder of FOA Coaching. Sydney shares how she evolved from a dental office manager into a strategic operations leader, managing a growing team that supports over 2,000 dentists and tens of thousands of team members across DSN and FOA. The discussion highlights the power of empowering office managers through business acumen, leadership mentorship, and communication training. Sydney also dives into FOA Coaching's live events, the importance of understanding production metrics, and why she's on a mission to replace the title "office manager" with "office lead." This conversation is filled with laughs, insights, and real talk about what it takes to run a high-functioning, low-stress dental practice. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes welcomes Jordan Reiss, Senior Director of Clinical Strategic Development at DEXIS, live from the Thrive Live exhibition hall in Las Vegas. With a background that spans management consulting at KPMG to dental tech innovation, Jordan shares how he found his passion in dentistry and 3D imaging. The conversation explores how CBCT is transforming not just implantology, but also endodontics, orthodontics, and aligner therapy. Jordan highlights the evolving need for clinician education in CBCT interpretation, the rise of AI-enhanced imaging workflows, and the comprehensive ecosystem DEXIS is building to support diagnostics and patient care. He also shares personal stories about parenting, mission work, and the unexpected roads that lead to a meaningful career. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://dexis.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's Part 2 episode, Dr. Mark Costes and Matt Uhler dive deep into what drives high achievers—and what often breaks them. From chasing arbitrary financial milestones to constantly moving the goalpost, the two reflect on the emotional toll of the entrepreneurial grind. Mark shares how hitting his million-dollar goal left him more miserable than ever and why he created the Four Futures framework to redefine true success across all areas of life. Matt adds powerful insights from his 27 years helping business owners buy and sell companies, including why so many miss their shot at a high-value exit. They also discuss the danger of being the "single point of failure" in your business and why scalable, team-driven operations are the real key to freedom. The episode wraps with Matt's mission through AMPT to help entrepreneurs avoid costly mistakes and build businesses that serve both their goals and their lives. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://ampedsuccess.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's Part 1 episode, Dr. Mark Costes joins Matt Uhler for an open and impactful conversation about building—and nearly breaking—his dental career. Mark shares the early days of his entrepreneurial journey, from buying his first practice sight unseen to growing six locations and eventually scaling to sixteen. But behind the growth was chaos: burnout, poor systems, and a personal life unraveling. Mark walks through the turning point that led him to sell most of his practices, rebuild with intention, and create his "Four Futures" framework—an approach to balancing money, meaning, muscle, and mindfulness. You'll also hear how Mark started the world's #1 dental podcast and why he believes success means much more than just hitting financial milestones. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://ampedsuccess.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's Part 2 episode, Joshua Scott sits down with Dr. Mark Costes, and the focus turns to the power of attention in modern marketing. They reflect on the early strategies of Ryan Holiday and the ethical implications of manipulating media—then apply those insights directly to the dental world. Josh explains why attention, not just leads or new patients, is the true top of the marketing funnel, and how practices can shift their thinking from conversions to community impact. The conversation also explores the pitfalls of cheap attention (like $399 crowns), and the importance of designing strategies that attract the right type of patient for long-term loyalty. Josh and Mark also talk about Studio 8E8's powerful documentary projects, "Untold Stories," and how storytelling—done right—brings value far beyond ROI. To wrap up, Josh shares the experience of collaborating with Justin Moody on the Moody Adlin Winery, and how his love for wine and creativity collided in a truly unforgettable Napa project. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://s8e8.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes welcomes back one of the Dentalpreneur Podcast's most frequent and valued guests—marketing leader and Studio 8E8 CEO, Joshua Scott. In this first installment of a two-part series, Josh and Mark unpack the chaos of Q1, balancing the grind with intentional downtime, and what it means to be "busy for the right reasons." Josh reflects on his journey from sitting in the audience at his first Dental Success Summit to earning a coveted main stage spot, and shares the thoughtful approach he takes when deciding which speaking gigs to accept. The conversation then shifts to the evolution of Studio 8E8, how AI is reshaping the marketing space without sacrificing the human element, and the importance of creating high-quality, authoritative content in an age where digital noise is constant. Plus, Josh tells the story of his early dinner with Gary Vee and the advice that eventually led to starting his own business. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://s8e8.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast