Tech Talks Daily

In this episode of Tech Talks Daily, I sit down with Jean-Christophe Pitié, the Chief Marketing Officer of Contentsquare, to explore the evolving world of digital customer experience (CX). As businesses continue their digital transformation journeys, the spotlight has firmly shifted toward customer experience, where data-driven insights and personalization play critical roles. Jean-Christophe, leading the marketing strategy for one of the world’s foremost digital experience analytics platforms, shares his insights on the latest CX trends, the growing impact of AI, and the human challenges organizations face when putting the customer at the heart of their strategy. We begin by discussing the pressing issue of friction in the digital landscape, with 41% of website visits still being affected despite years of innovation. Jean-Christophe outlines the key factors driving these challenges and how businesses can overcome them by leveraging data and AI to improve user experiences. He also dives into the striking difference between paid search and paid social in terms of conversions, providing valuable insights for marketers seeking to maximize ROI. AI's role in shaping modern customer experiences is another key point of our conversation. From sentiment analysis to virtual assistants and the dynamic generation of personalized content, Jean-Christophe explains how AI is helping brands reduce friction and create more tailored interactions with their users. However, balancing personalization with privacy remains a challenge across different regions, with Europe emphasizing sustainability and privacy, China excelling in social commerce, and the US focused on speed and convenience. Jean-Christophe also highlights how building a customer-centric culture, integrating omnichannel experiences, and embracing mobile-first strategies can position companies for long-term success. We wrap up by discussing practical steps brands can take to optimize their CX, balancing quantitative data with qualitative insights to create more engaging and effective user experiences. So, how can AI help transform your customer experience, and what are the emerging global trends in this space? Tune in to find out!

In today’s episode, I’m joined by Chrissy Hill, the Chief Legal Officer and Interim COO at Parity Technologies, a company driving innovation in Web3 and blockchain technology. We delve into the fractured state of Web3 regulation and explore how this uncertainty is affecting creativity and innovation in the space. Chrissy shares insights into how Parity is working with global regulators to bring about the clarity needed for developers to thrive and for Web3 technologies to reach their full potential. We also discuss the importance of diversity in the Web3 ecosystem. As a pioneering female leader in a male-dominated field, Chrissy offers a unique perspective on why diverse leadership is critical for the future of decentralized technologies. She highlights the value of having a wide range of voices at the table, particularly as Web3 continues to shape the digital landscape. The conversation then shifts to how disruptive technologies like blockchain and AI are transforming legal practices. Chrissy explains how these advancements have the potential to reshape the legal profession for lawyers, judges, and even juries, by providing tools that enhance transparency, streamline processes, and deliver more efficient outcomes. Tune in to hear Chrissy’s thoughts on what lies ahead for Web3 regulation, the role of diversity in tech, and how emerging technologies are influencing the future of law. Will regulation help or hinder innovation, and what role does diversity play in the success of decentralized networks?

In this episode, I talk with Siroui Mushegian, Chief Information Officer at Barracuda Networks, to explore the current state of cybersecurity and its growing importance for businesses. With over 20 years of leadership experience spanning organizations like Ralph Lauren, the NBA, and PBS, Siroui shares her valuable perspective on how companies can navigate the complexities of IT security across various industries. We dive into Barracuda's CIO report, "Leading Your Business Through Cyber Risk," which reveals concerning statistics: over half of companies struggle to implement consistent security policies, and only 43% are confident in managing cyber risks effectively. Siroui provides insight into the governance challenges that often hinder organizations, including better policy enforcement, securing third-party access, and addressing vulnerabilities in supply chains. Siroui outlines practical steps businesses can take to better prepare for, respond to, and recover from cyber incidents. From building stronger governance structures to ensuring executive buy-in for security initiatives, she offers actionable strategies to enhance cyber resilience.

In this episode of Tech Talks Daily, I explore the evolving landscape of cybersecurity in retail with Veroniki Stamati, Director of Security Engineering and Operations at Tesco. Veroniki's experience spans a variety of industries, including online platforms like PokerStars and Skyscanner, giving her a unique perspective on how technology can drive innovation while ensuring security. Veroniki shares her transition from the travel and entertainment industries to the retail sector, offering insights into how Tesco harnesses technology to protect its vast customer base. She delves into her current role, where she leads a team focused on building secure products, while balancing the need for innovation and security. We discuss Tesco's forward-thinking approach to security, which includes principles like "everything as code" and integrating security within product development and platform delivery. Throughout the conversation, Veroniki sheds light on the most pressing security threats facing the retail industry today, such as data theft, customer-targeted scams, and the impact of regulatory changes. We also touch on the exciting role that generative AI is playing in shaping the future of security operations, especially in data management. Diversity in tech is another key focus. Veroniki highlights Tesco's efforts to increase female representation and foster diversity of thought within security roles. Programs like "train, deploy, hire," along with partnerships with STEM programs and tech colleges, are creating new opportunities for a diverse talent pool to enter the security space.

In this episode of Tech Talks Daily, I enjoy a conversation with Rebecca Wooters, the Chief Digital Officer at Signet Jewelers, the world’s largest diamond retailer. With renowned brands like Kay, Zales, Jared, and James Allen under its umbrella, Signet is revolutionizing the jewelry industry through digital innovation. Rebecca leads the company’s efforts to create a seamless connected commerce experience, enabling customers to shop effortlessly across multiple channels, whether in-store, online, or through advanced virtual platforms. Rebecca explains how Signet has leveraged data to become the most data-driven jewelry retailer in the market, sharing how this data-driven approach sets them apart from competitors. We also dive into their cutting-edge advancements in virtual shopping, such as custom jewelry design, virtual try-ons, and their social selling platform that introduces virtual storefronts. Rebecca offers a glimpse into the future of retail, discussing how connected commerce is shaping consumer experiences and driving company growth. Tune in to hear how a traditional industry is embracing digital transformation and learn about the innovations that are redefining how consumers engage with jewelry today. Whether you're interested in retail trends or fascinated by the power of digital transformation, this episode offers valuable insights from a leader at the forefront of change.

In this episode, I have an insightful conversation with Chris Hart, the CEO of Creyon Bio, to dive into how artificial intelligence is reshaping drug development. Creyon Bio is pioneering the use of AI to engineer Oligonucleotide-Based Medicines (OBMs), prioritizing safety in their approach to creating effective treatments. By applying cutting-edge technology, the company is able to streamline the identification of safe medicines, offering a more efficient path to drug discovery. One of the most compelling examples of their work is the recent treatment of a baby boy diagnosed with an ultra-rare disease caused by a mutation in the TNPO2 gene. In just 13 months, Creyon Bio developed a tailored treatment that marked a major milestone in the world of personalized medicine. Chris shares the story of this breakthrough, highlighting the role AI played in rapidly creating and testing a selective lock nucleic acid (LNA) antisense oligo, which led to significant improvements in the child's health. We also explore how Creyon Bio’s AI-driven platform addresses common challenges in drug development, from enhancing safety to optimizing delivery. Chris delves into how AI helps analyze complex data sets, enabling the rapid progression from identifying a target to developing a lead compound. This innovation is not only revolutionizing timelines but also increasing the probability of success in the often unpredictable world of biotech. Tune in to hear Chris’s valuable insights on the future of AI in medicine, the challenges the industry faces, and how Creyon Bio is pushing the boundaries of what’s possible in drug engineering. Could AI be the key to accelerating life-saving treatments for rare diseases?

In this episode of Tech Talks Daily, Adam Glaser from Appian shares how generative AI is transforming enterprise technology and redefining how businesses operate. As the global appetite for AI grows, Appian’s low-code platform stands out by making AI more accessible, allowing enterprises to build and deploy AI-powered applications without requiring extensive data science resources. Adam dives deep into how generative AI serves as a force multiplier across the board—from developers building and testing applications faster to end users interacting directly with AI-driven chat interfaces. A key focus of the conversation is Appian’s patented data fabric, a virtualized data layer that addresses fragmented enterprise data. This architecture provides the foundation for AI to operate efficiently, pulling together disparate data sources into a unified system. Adam explains how this approach enables businesses to unlock the full potential of AI, helping enterprises tackle complex tasks such as document extraction, PII detection, and real-time data analysis. Throughout the episode, Adam presents several real-world examples where Appian’s AI-enhanced solutions have delivered measurable results. From automating the accounts payable process for a U.S. fire protection company to improving student advising through AI chatbots at a large university, these stories reveal how businesses are achieving significant productivity gains and cost savings. In particular, the episode highlights how AI has revolutionized document processing, customer service, and data management, reducing errors and improving accuracy across industries. Adam also addresses the barriers to AI adoption, including common concerns around data privacy, job displacement, and unrealistic expectations. He offers practical advice for business leaders looking to integrate AI effectively, urging them to focus on tangible business outcomes and view AI as a tool to augment human capabilities, not replace them.

In this episode of Tech Talks Daily, I sit down with Chris Reddington, Senior Product Manager of Strategy for Developer Relations at GitHub, to explore the transformative role of AI in software development. As AI continues to reshape the way businesses innovate, the conversation shifts beyond the mere integration of new technology. Chris emphasizes that adopting AI-powered software development is a significant cultural shift, requiring more than just technical tools. It demands a top-down approach, where leadership support and change management are critical to fostering a progressive culture within development teams. Throughout our discussion, Chris unpacks why the impact of AI tools like GitHub Copilot should not be narrowly measured by the volume of code produced. Instead, he argues that the true value lies in how these tools free developers to focus on more complex, meaningful work. By automating repetitive tasks, AI helps developers maintain their creative flow, reducing context switching and allowing them to concentrate on higher-level challenges like architecture, system design, and testing. Chris also touches on the broader implications of AI adoption, highlighting the need for a clear vision and strategy that goes beyond just using new tools. Organizations must be willing to embrace change, experiment with new processes, and provide continuous learning opportunities for their teams. He points out that AI coding has the potential to enhance developers' skills by providing contextual assistance, especially for junior developers, and by offering insights that can improve security and code quality. Learn more about GitHub GitHub blog: https://github.blog/ GitHub Universe: https://githubuniverse.com/ Chris' Profile - linkedin.com/in/chrisreddington

In this episode of Tech Talks Daily, I sit down with Matt Gertner, the CEO of Salsita, a forward-thinking startup based in Prague, to explore how conversational AI is set to transform the future of eCommerce. Salsita has made waves by introducing a groundbreaking 3D product configurator equipped with an AI-powered conversational interface. This innovation allows customers to design and customize complex products—ranging from kitchen ranges to holiday decor—through simple, natural language conversations, making the online shopping experience more intuitive and personalized than ever before. Matt shares insights into the development of this technology, which leverages OpenAI's advanced language models to provide real-time, expert guidance as customers navigate through the configuration process. This AI-driven approach mimics the in-store experience, where shoppers typically rely on the expertise of sales reps to help them make decisions. By embedding this configurator directly into retailers' websites, Salsita has created a seamless and engaging user experience that not only enhances customer satisfaction but also drives higher conversion rates. We discuss the broader implications of conversational AI for eCommerce, including its potential to bridge the gap between online and offline shopping. Matt explains how this technology could revolutionize the way we interact with software, with applications extending beyond eCommerce into other areas of digital interaction. He also touches on the challenges and risks associated with AI, such as the need for accurate information and the potential for misinformation, while sharing how Salsita is addressing these concerns. Throughout our conversation, Matt's passion for making technology more human-centric shines through. He envisions a future where conversational AI becomes the norm, simplifying complex tasks and making technology more accessible to everyone. This episode is a must-listen for anyone interested in the cutting edge of eCommerce, AI, and the future of human-computer interaction.

In today's episode of Tech Talks Daily, I sit down with Jon Wolfe, President of Global Systems and Services at Light & Wonder, a leader in the casino technology space. With the casino industry being a $300 billion giant, it's no surprise that it's eager to embrace cutting-edge technologies, particularly artificial intelligence. Jon brings deep insights into how AI is poised to transform casino floors, enhance player experiences, and tackle some of the industry's most pressing ethical challenges. Jon discusses how AI is reshaping the traditional casino environment by creating more personalized and engaging experiences for players. From generating real-time rewards based on player behavior to detecting when a player is likely to end their gaming session, AI is making it possible for casinos to respond instantly and keep players engaged. However, with great power comes great responsibility. Jon delves into the importance of ethical AI use, transparency in AI-driven decisions, and the measures Light & Wonder takes to protect player data and privacy. This commitment not only builds trust but also ensures that AI is used to foster responsible gaming practices, detect risky behavior, and maintain the integrity of the gaming experience. As we explore the future of AI in the casino industry, Jon shares his vision for 2025, where AI will collaborate more closely with casino operators, automate routine tasks, and continuously improve customer experiences in real-time. He also reflects on his career journey, particularly the impact of his early mentor, Jack Binion, who taught him the value of putting the customer first. These lessons remain at the core of his approach as he leverages AI to anticipate and meet the evolving needs of casino patrons. Join us for a fascinating conversation about the intersection of AI, ethics, and the future of gaming. What does the future hold for AI in casinos, and how will it continue to reshape the industry? Tune in to find out!