People Business w/ O'Brien McMahon

Kassi Kincaid is a leading expert in creative leadership. She is a speaker, trainer, and author committed to helping people leverage their creativity to lead with greater impact and innovation. As the visionary behind Book Days — an international children’s literacy initiative — Kassi has seen how creative thinking can turn small ideas into global movements. Her journey from building a grassroots literacy project to inspiring professionals across industries fuels her mission: to equip leaders and teams with practical creativity frameworks that spark innovation, increase engagement, and drive meaningful change. Mentioned on the ShowKassi Kincaid’s website: https://www.kassikincaid.com/Learn more about Book Days: https://www.bookdays.org/Connect with Kassi on LinkedIn: https://www.linkedin.com/in/kassi-kincaid-speakerThe Edge of Creativity by Kassi Kincaid: https://a.co/d/hSVLMqNListen to Kassi’s podcast: https://pod.link/1714322040_______________________Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/Learn more about O’Brien: https://obrienmcmahon.com/________________________Timestamps(00:00) Welcome to People Business.(00:19) Meet Kassi Kincaid: Creative Leadership Expert(05:06) How do you define creativity?(10:15) How did the Book Days initiative come about?(14:55) Creativity in kids vs. adults.(19:06) Intrinsic vs. extrinsic motivation.(27:05) What role does rest play with creativity?(35:24) How do we bring creativity into our workplaces? (42:50) Is creativity something that can be learned?(52:55) How can creativity improve our work success?(55:05) Contacting Kassi and final thoughts on creativity.

Internal communication strategist Alejandra Ramirez is a veteran culture builder with nearly two decades of experience helping organizations align message with meaning. She founded ReadyCultures to help leaders communicate in ways their teams can hear, trust, and act on. Mentioned on the ShowConnect with Alejandra Ramirez on LinkedIn: https://www.linkedin.com/in/malejandraramirezLearn more about Alejandra’s internal communications firm, Ready Cultures: https://www.readycultures.com/Get Alejandra’s worksheet explaining her Head, Heart, Hands approach: https://www.readycultures.com/3h-frameworkTim Ferris’ interview with Walter O’Brien (inspiration for the show, Scorpion): https://www.youtube.com/watch?v=BQ6IcUoXpzU_______________________Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/Learn more about O’Brien: https://obrienmcmahon.com/________________________Timestamps(00:00) Welcome to People Business.(02:44) Meet Alejandra Ramirez of Ready Cultures.(04:30) What is a “third culture” and what communication challenges does that bring?(08:01) Are there best practices in internal communications?(17:52) What do managers need to know about delivering bad news?(20:48) How can companies uphold a communication strategy and be transparent?(25:50) How can companies have effective communications?(28:33) Why is social connection so important?(29:05) Why is it important to know our ‘why’?(29:37) The importance of “EQ” at work.(33:30) How do leaders get coached in communications?(36:59) What does good preparation look like?(40:25) Who delivers the news, especially bad news?(51:38) How can company culture be created?(54:38) How to contact Alejandra Ramirez and Ready Cultures.

George Watts is Chairman of Top Line Talent and a nationally recognized author, behavioral scientist, and senior executive. He coaches CEOs on how to build and lead formidable C-Suite teams and is the author of several books, including Becoming Your Own Business Coach and Becoming a Strategic Leader. His passion is inspiring people to mature their natural personality strengths.Laurie Blazek is President and CEO of Top Line Talent and is coauthor of Becoming a Strategic leader and cocreator of the online Top Line Talent leadership development program. Her passion is to help people specifically define who they are when they’re at their best.Mentioned on the ShowThe book, Becoming a Strategic Leader: Capitalize on the Power of Your Personality: https://a.co/d/09u6VTyConnect with George Watts on LinkedIn: https://www.linkedin.com/in/george-watts-1b8923181Connect with Laurie Blazek on LinkedIn: https://www.linkedin.com/in/laurie-blazek-4b7a592Learn more about TLT Coaching: https://www.tltcoaching.com/_______________________Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/Learn more about O’Brien: https://obrienmcmahon.com/________________________Timestamps(0:00) Meet George Watts and Laurie Blazek.(02:37) What are some of the limitations of leadership coaching?(11:51) How do we avoid unhealthy comparisons?(13:52) How can we understand our weaknesses and our "shadow"?(17:26) The Big Five Personality Traits.(28:21) How do we apply insights about our personality in our everyday lives?(37:38) How do I bring these personality insights to my workplace?(42:54) What are the differences between intrinsic and extrinsic motivations?(44:59) How does the "shadow self" derail personal growth?(46:49) How can the "shadow" help during performance reviews? (48:56) How can we use these personality insights in other personal areas of our lives?(58:22) Where to learn more and get the book, Becoming a Strategic Leader

Julie Jones is a business protocol and etiquette expert, sought-after public speaker, corporate trainer, and educator. She is certified by the Protocol School of Washington. Mentioned on the ShowLearn more about Julie’s work on her website, Today’s Professionals: https://www.todaysprofessionals.com/Julie’s profile on LinkedIn: https://www.linkedin.com/in/therealjulieajonesFollow Julie on Instagram: https://www.instagram.com/therealjulieajones/_______________________Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/Learn more about O’Brien: https://obrienmcmahon.com/________________________Timestamps(00:00) Introduction to Julie Jones.(01:55) What is protocol and business etiquette?(04:50) What's the difference between extroversion and connecting with others?(06:34) What is involved in modern etiquette?(11:00) Why do first impressions matter?(19:53) What is your reaction to the idea of bringing your whole self to work?(25:22) "Act as pretty as you look."(28:28) Image vs. brand: what's the difference?(35:34) How do you align your personal brand with the company brand?(43:39) Values: show up for others; align with the company; seek what's best.(44:41) How do we help others get what they want out of life?(46:52) Where can people contact Julie Jones?

Dave Moore is a partner at Laner Muchin and the firm’s Employment Litigation Department Co-Chair. While Dave spends much of his time defending employers in employment litigation of all shapes and sizes, he has focused much of his 20+ years as an employer lawyer on keeping employers out of the courtroom. Dave has been recognized among Illinois Super Lawyers and Leading Lawyers in 2024 and 2025. Dave was also recognized by the National Law Journal as an Elite Trailblazer in 2022 for work with employers during the COVID-19 pandemic.Mentioned on the ShowConnect with Dave Moore on LinkedIn: https://www.linkedin.com/in/dave-moore-5b2b58aDave’s profile at the Laner Muchin firm: https://www.lanermuchin.com/attorneys-david-mooreListen to the People Business episode with Cash Nickerson: https://peoplebusinesspodcast.com/cashnickerson/_______________________Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/Learn more about O’Brien: https://obrienmcmahon.com/________________________Timestamps(00:00) – Welcome to People Business(00:17) – Introducing Dave Moore, employment attorney(04:37) – What are the most common employment legal issues? (08:59) – What are documentation best practices?(15:22) – How do employers navigate Americans with Disabilities Act (ADA) accommodations? (21:11) – How do mental health ADA accommodations work?(25:41) – What risks are associated with terminating an employee and what are best practices for termination?(30:01) – When should a workplace contact their attorney?(32:43) – Role-playing difficult conversations with clients?(34:19) – Navigating remote and hybrid work policies(38:12) – Addressing employee relocation and “secondary” jobs(43:53) – Unionization: hearing whispers or is a campaign underway?(52:14) – Are governmental changes impacting employment law? What trends are ahead?(01:00:29) – Practical advice and closing thoughts

Amber Pandya loves to help people and businesses thrive. She proves this every day in her role as Senior Director of Employee Experience at G2, where she helps employees reach their PEAK. Mentioned on the ShowConnect with Amber Pandya on LinkedIn: https://www.linkedin.com/in/amberpandyaAmber’s profile on G2: https://learn.g2.com/author/amber-pandyaPEAK—Performance; Entrepreneurship; Authenticity; Kindness. Learn more about G2 and their PEAK culture: https://company.g2.com/about_______________________Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/Learn more about O’Brien: https://obrienmcmahon.com/________________________Timestamps(00:00) – Welcome to People Business(02:23) – What do you do at G2?    (03:34) – What is G2?  (08:17) – What are the key differences and similarities between working in-house versus consulting?  (12:55) – Please explain G2’s "PEAK" values?  (19:16) – What organizational factors does Amber see as blockers to employee performance, either at G2 or in other companies?  (24:34) – How easy or difficult is it to remove a process once it has been implemented at G2?  (27:54) – How does G2 balance its Kindness value with a Performance-Driven culture?  (33:03) – What does authenticity mean at G2? How do you think about bringing your "whole self" to work?  (37:00) – How does G2 personalize and maintain its culture as it scales to a larger organization?  (41:11) – What is an INPS (Inclusion Net Promoter Score), and how does G2 use it alongside other data?  (43:36) – Why is the Net Promoter Score (NPS) considered valuable?  (47:39) – Who creates the actionable steps in the Voice of the Employee report? How do they assist leaders in improving performance and experience?  (48:41) – What AI system does G2 use to synthesize employee data?(52:09) – Mic drop: What impact can HR have on business performance?  

Michael Cupps is a productivity expert who has been in technology sales and marketing for over thirty years. He learned the importance of productivity from an early age due to his upbringing on a farm in Texas, which taught him the value of hard work, prioritization, and managing time wisely. Michael applies these lessons to his work helping individuals and teams to make the most of their time and priorities. He is also the host of The Habit Architect podcast and founder of the Time Bandit. Michael’s book and mobile app, Time Bandit, is the ultimate guide for those looking to leave behind chaotic and unmanageable to-do lists and ultimately reclaim their time to live a more balanced and productive life.Mentioned on the ShowLearn more about Michael Cupps and his Time Bandit system, including the app, book, and his podcast. Website: https://www.timebandit.io/indexConnect with Michael Cupps on LinkedIn: https://www.linkedin.com/in/michaelcuppsLearn how to make GPT prompts work for you! Jeff Su and his video on making prompts: https://youtu.be/jC4v5AS4RIM?si=3eX0vE3_YvA_bLOs | Jodie Cook shares prompts for small business: https://www.jodiecook.com/chatgpt-prompts-for-entrepreneurs/Tricia Sanders on the People Business podcast: https://peoplebusinesspodcast.com/triciasanders/The Checklist Manifesto book: https://a.co/d/3W40pZBAddiction help at SMART Recovery: https://smartrecovery.org/_______________________Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/Learn more about O’Brien: https://obrienmcmahon.com/________________________Timestamps(00:00) – Welcome to People Business(02:04) – How did you become a time management expert?(04:59) – What commonalities do you see in time management that doesn’t work? (06:59) – The Eisenhower Matrix explained.(12:20) – Leveraging AI for productivity.(17:01) – What advice can you give people on establishing habits? (25:56) – The value of accountability partnerships.(34:49) – How the Eisenhower Matrix works in practice.(38:15) – How can managers and staff have productive conversations about priorities? (43:52) – How can teams adopt effective habits?(46:26) – Breaking addictive habits.(51:17) – Contact Michael Cupps and final thoughts on habit building.

Keren Eldad is the author of Gilded: Breaking Free from the Cage of Ambition, Perfectionism, and the Relentless Pursuit of More. She specializes in taking high achievers out of the futility of constant pursuit and into their greatest levels of success and fulfillment. Her coaching clients include Olympic athletes, politicians, Hollywood stars, supermodels, Special Forces operatives, and serial entrepreneurs. Keren is a former C-suite executive who has lived and worked in 17 countries and on four continents, and who now coaches leaders all around the globe in four languages: English, Spanish, Hebrew, and French. Mentioned on the ShowKeren’s website: https://kereneldad.com/home/Connect with Keren on LinkedIn: https://www.linkedin.com/in/keren-eldadKeren’s book, Gilded: Breaking Free from the Cage of Ambition, Perfectionism, and the Relentless Pursuit of More: https://a.co/d/2D8JJGeThe Status Game by Will Storr: https://a.co/d/4MgVu2J10x is Easier than 2x by Dan Sullivan: https://a.co/d/7iQ0HivRichistan by Robert Frank: https://a.co/d/745PSeZGood by Jocko Willink: https://youtu.be/IdTMDpizis8?si=Etj6h7iQx2X8BVcFThe Man in the Arena, excerpt from Teddy Roosevelt: https://youtu.be/A311CnTjfos?si=tx-9Jz5zjllcRkcg_______________________Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/Learn more about O’Brien: https://obrienmcmahon.com/________________________Timestamps(2:40) - Meet Keren Eldad.(2:58) - How did you come to do the work that you do today?(9:18) - Why are overachievers reluctant to admit they’re overachievers?(10:38) - What’s the difference between healthy and unhealthy achievement?(16:51) - What does it mean to want to become "nobody"?(18:47) - How do you coach people to let go of status without losing the natural achiever desires?(26:04) - How does a person rein in their ego and stop playing the status game?(33:01) - What is and what isn’t self-acceptance?(38:41) - How do you help people break up with anger?(50:35) - What do people get wrong about happiness?(54:25) - How do we cultivate more of a service mindset?(55:03) - True purpose: Climbing the "second mountain".(57:33) - Final thoughts for overachievers.

Cash Nickerson is chairman of AKKA North America’s Business Unit. He was President, CFO, General Counsel, and the second largest shareholder of PDS Tech prior to its purchase by AKKA Technologies. Prior to that he served as an attorney and marketing executive for Union Pacific Railroad, a partner at Jenner & Block, and chairman and CEO of an internet company. Mr. Nickerson, author of several books including The Seven Tensions of Negotiation, is an avid writer and speaker on the workplace, jobs, and the economy. Mr. Nickerson is the founder and president of the David H. Nickerson Foundation, which supports prostate cancer research.Mentioned on the ShowCash's website: https://cashnickerson.com/Connect with Cash on LinkedIn: https://www.linkedin.com/in/stevencashnickersonThe Seven Tensions of Negotiations by Cash Nickerson: https://a.co/d/h0PnViRGetting to Yes, the negotiation classic by Fisher, Ury, and Patton: https://a.co/d/1veJWUsThe War of Art by Steven Pressfield: https://a.co/d/c7ZyKUI________________________Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/Learn more about O’Brien: https://obrienmcmahon.com/________________________Timestamps(00:00) - Welcome to People Business(1:58) - Introducing Cash(2:18) - What is the difference between Positional and Principled negotiation?(5:20) - What are the Seven Tensions of Negotiation?(6:42) - Is Power the same as leverage?(11:08) - What’s the definition of ‘negotiation’?(12:22) - Is there a type of person who does better with negotiation? What makes a good negotiator?(21:59) - How do we battle scarcity when negotiating?(23:30) - Do you have tips for people to reset their expectations in negotiations?(29:52) - How do you think about Outcome tension?(33:33) - What does prepping a negotiation look like?(41:23) - When is it a good idea to use leverage and when is it not?(45:06) - The role of bluffing in negotiations.(47:20) - Team negotiations: speed and proximity(50:18) - Can you have a direct conversation with one person when negotiating with a team?  (53:18) - How do digital/virtual platforms impact negotiations? (54:36) - Have the other party make the hard decision.

Jordan Burton is an executive assessor and interview trainer, working with top VC/PE investors and high-growth startups to hire the best of the best. He has trained over 3,000 executives and investors on hiring and interviewing skills, working with companies like Sequoia Capital, TH Lee, Insight Partners, Twilio, and Scale AI, and over 50 venture-backed startups. He was formerly a Partner at leadership advisory firm ghSMART, a consultant at Bain & Company, and he holds an MBA from Harvard Business School.Mentioned on the ShowConnect with Jordan Burton on LinkedIn: https://www.linkedin.com/in/jordanwburtonLearn more about Talgo Team Building and Training: https://www.talgo.io/Listen to futurist Alexandra Levit on People Business: https://peoplebusinesspodcast.com/alexandralevit/________________________Connect with O’Brien McMahon on LinkedIn: https://www.linkedin.com/in/obrienmcmahon/Learn more about O’Brien: https://obrienmcmahon.com/Timestamps(1:44) - Welcoming Jordon(2:17) - How does one become an expert in interviewing?(3:27) - How should you structure different types of interviews?(5:03) - What makes a good candidate? (10:53) - Are there any counterintuitive aspects of the interview process?(16:05) - How and What questions vs. Why questions (24:34) - When it comes to hard skills, how do we create good problem-solving interviews?(27:24) - Is there a similar way to test soft skills?(38:50) - The importance of motivation and will. (32:03) - How do we assess the actual skills required in real-time?(35:14) - What are your thoughts on the statement  "hire for attitude, train for skills"?(42:12) - Tips for candidates and interview teams to get organized and prepare(45:13) - How do we decide the best questions to be asked?(45:07) - How does an individual prepare for an interview?(46:19) - How do you analyze an interview?(49:09) - How do we develop our gut instincts? (52:32) - What is disciplined decision-making? (55:02) - Track, with honesty, which decisions worked out.(58:46) - Can you share a crazy interview story?