Can't Stop the Growth

From physicist to the forefront of HVAC innovation, Peter Capuciati has navigated a unique career trajectory, leading to his key role as a pioneering force at Bluon. Alongside him, Logan Marshall brings his in-depth industry experience to the discussion, emphasizing the essential support tools for technicians. Hosted by Chad Peterman, this episode delves into how Bluon is revolutionizing the trades industry by integrating advanced AI to enhance technician efficiency and accuracy. Peter and Logan discuss how AI not only accelerates problem-solving but also fosters a learning environment that bridges the gap between generations of technicians. They explore the profound impact of real-time data on parts availability and the potential for AI to streamline operations, ultimately boosting profitability and customer satisfaction. Additional Resources: Chad on LinkedIn Peterman Brothers Website Peter on LinkedIn Logan on LinkedIn Bluon Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn 

Jamie Miller has navigated a complex journey in the evolution of Miller’s Services, a family-owned business. This legacy passed down from their grandparents, has transformed from a humble septic business to a diverse home services provider with over 100 employees. In this episode, Jamie discusses the challenges of leadership transition, the critical role of vulnerability in fostering a thriving business environment, and how continuous learning and adaptation have been vital to their success. Together with host Chad Peterman, they explore the importance of developing strong management teams, empowering effective communication, and the unique experiences brought by diverse team members. Additional Resources: Chad on LinkedIn Peterman Brothers Website Jamie on LinkedIn Miller’s Services Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Mark Spencer, a seasoned expert and the force behind Consumer Fusion, brings a wealth of knowledge on reputation management, particularly in the home services franchising and healthcare industries. In this episode, he and Chad Peterman delve deep into the nuances of managing online reputation and reviews in today's digitized world. Mark uncovers the three-pronged approach to reputation management integral to any modern business: generating reviews as an offensive strategy, removing negative feedback as a defensive tactic, and crafting precise review responses. Additional Resources: Chad on LinkedIn Peterman Brothers Website Mark on LinkedIn Consumer Fusion Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Navigating the evolving landscape of home service industries, Bill Rossell and Alicia Johnston bring their combined expertise to the latest episode of "Can't Stop the Growth" CAMP Digital series with host Megan Bedford. With over a quarter-century of industry wisdom, Bill, CEO of LB Capital, delves into the transformation from print Yellow Pages to digital dominance, emphasizing a customer-first approach. As a seasoned coaching manager from Nexstar Network, Alicia advocates for strategic marketing planning up to six months ahead for SEO and quarterly flexibility. Together, they unpack the "four c's" - cash, collections, collaboration, and coaching - that are key to recession-proofing businesses. They spotlight the human touch in customer interactions, whether through digital platforms, print media, or direct mail, and highlight the value of internal and external branding consistency. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website  Connect with Megan Bedford Learn More About CAMP Digital Connect with Bill Rossell LB Capital, LLC Connect with Alicia Johnston Nexstar Network Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn 

In this episode of Can't Stop the Growth, host Chad Peterman discusses the power of accountability in personal and professional growth. Chad delves into the importance of creating possibilities beyond what we think is possible and emphasizes the need to focus on controlling what can be controlled to drive success. He uses real-life examples and statistics to illustrate the impact of accountability on results. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Data takes center stage in this "Experience Matters" series episode with smartac.com. In this new monthly series on Can't Stop the Growth, Josh Teekell and Andy Fuselier are revolutionizing the way we think about HVAC and plumbing through technology. This time, they focus on the transformative power of strategic pricing and membership plans that drive business success and customer loyalty. They discuss effectively implementing change without disrupting your organization's rhythm and why incremental adjustments, underpinned by technology tools, could be your ticket to enhancing efficiency and seizing growth opportunities. Together they explore how the numbers you crunch influence perceptions, the delicate balance of initial pricing versus churn rate, and the strategic significance of aligning those dollars with your company's overarching ambitions. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Andy Fuselier Connect with Josh Teekell Learn more about SmartAC.com Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Gail Tripp has a wealth of experience in consumer financing and home improvement sales. From correcting application submission errors to adding co-borrowers, she shares insights on turning financing declines into approvals, shedding light on deciding consumer behavior. She joins Chad Peterman to discuss how strategic financing is crucial for HVAC companies' growth, especially as we look toward 2024's unpredictable challenges. Together, they stress the importance of overcoming economic hurdles such as inflation and supply chain shortages, and how leveraging social media can positively impact our industry. Gail and Chad advocate for embracing financing early in the sales process and selecting partners wisely for sustainable growth. Additional Resources:  Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Gail on LinkedIn Get Started with GoodLeap Learn More About GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn

Chris Moore, a managing principal at EPIC Insurance Brokers & Consultants, takes the mic to delve into the world of risk management in the first episode of "Risky Business: Understand Your Risk, Realize Your Reward," a special series on the Can't Stop the Growth podcast. In this episode, Chris, discusses the concept of risk, breaking down the elements of risk and how to take ownership of a risk management process to mitigate its negative impacts. He introduces the four risk profiles and provides insightful examples using the popular Powerball lottery to illustrate the relationship between risk and reward. Chris also outlines the steps of the risk management process, including identifying, analyzing, evaluating, treating, and reviewing risks. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Chris on LinkedIn Learn More About EPIC Brokers Contact EPIC Brokers More on PeopleForward Network Follow PeopleForward Network on LinkedIn 

In this epsiode, Chad Peterman shares invaluable insights to fall in love with the growth process as you chase your goals. He underscores the importance of commitment, urgency, and energetic action—all essential for propelling teams toward productivity and success. Chad emphasizes learning from both triumphs and setbacks, as well as celebrating collective successes. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn 

Navigating from Silicon Valley to the frontline of business leadership, Bill Lennan brings his expertise in product design and team management to this episode of "Can't Stop the Growth." As a revolutionizer of leadership practices, Bill discusses his unique approach to enhancing team productivity and the criticality of understanding individual team members’ needs. He shares his "40% better" model, a customized six-month engagement strategy, and dives deep into the significance of mental models in shaping effective leaders and empowered teams. Alongside host Chad Peterman, Bill emphasizes the value in creating safe spaces for employees to voice concerns, as well as the necessity for personalized mentorship. Additional Resources:Chad on LinkedIn Peterman Brothers Website Bill on LinkedIn Learn more about 40% Better More on PeopleForward Network Follow PeopleForward Network on LinkedIn