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With power (and lots of data) comes responsibility. And it's the responsibility of health systems to make sure patient records aren't accessed when they're not supposed to be. In this important webinar, we'll hear how leaders are working to identify, investigate and resolve compliance breaches - and reduce the risk - when they do occur. We'll also hear how AI holds the potential to reduce the manual burden of patient privacy monitoring, and increase the time-saving distinction between proper and improper system access. Source: Keys to Keeping Compliant, Reducing Risk & Protecting Patient Privacy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals; patients, family members, doctors and vendors continue to interact with your health system by phone. However, not all voice experiences are equal. No one wants to wait on hold; “listen closely because options have changed,” or get lost in a maze-like phone tree. In this timely webinar, we'll speak to leaders who are re-imagining phone-based interactive voice response, implementing ‘low-caller-effort’ approaches to self-service, and empowering staff with more time to own patient- and family-member issues. Source: Improving the Call Experience That Patients Have With Your Health System on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Myers says health systems must start protecting their organizations today against the potential cyber threats of tomorrow. Source: Q&A with Kristin Myers, EVP/CIO, Mount Sinai Health System & Dean of Digital & Technology on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Digital transformation is causing an explosion of hyper-connected IT, IoT and IoMT devices and, with it, a greatly expanded cyber-attack surface. In such an environment, how can organizations begin to plan for a zero trust architecture beyond the managed users and workstations? In this important session, leaders will tackle a number of issues, including: how NIST defines Zero Trust and its 7 steps to get there; some common pitfalls to avoid; and why Zero Trust doesn’t stop at managed users and workstations.  Source: Exploring a Zero Trust Architecture – Getting Started & Avoiding Pitfalls on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

In this podcast interview, Scott MacLean talks about “the fundamental infrastructure” that enables MedStar to deliver quality care, why he sought a position on CHIME’s Board of Trustees, and the enormous impact individuals can have by taking community walks. Source: Q&A with CIO Scott Maclean, Part 2: “I consider it a real privilege to build relationships.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

In this podcast interview, Suresh Gunasekaran talks about how his experience as both CIO and COO helped prepare him for the CEO role; how Covid-19 created a “burning platform”; and why collaboration is such a critical component in improving health equity. Source: Q&A with UCSF CEO Suresh Gunasekaran: “The Next Decade Is Going to Focus on Health Equity.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

CISOs know they can't plug all the holes in their security environment, especially when it comes to IoMT. However, just like when tackling any to-do list, they can prioritize, directing resources to the most critical vulnerabilities and devices. They can also structure their operations in such a way as to enable a rapid and coherent response when something does go wrong. In this important webinar, industry leaders will discuss how they handle vulnerability management and incident response. Source: Examining IoMT Vulnerability Management & Incident Response on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Steve Crocker, CISO at Methodist Le Bonheur Healthcare, says after receiving a full briefing from IT security, business leaders should make the final decision on how much risk they want to accept. Source: Q&A With Methodist Le Bonheur Healthcare CISO Steve Crocker: IT Security Should “Assist Owners With How They Can Manage Risks on Their Assets” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

In her role as AVP of IS operations, one of Maureen Hetu’s core objectives is show how the work her team is doing “supports our patients, supports our clinicians, and contributes to the strategic success of the organization,” she said in a recent interview. Source: Q&A with AVP of IS Maureen Hetu, Part 2: “You Have the Greatest Impact When You’re Leading Leaders.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

There’s a confluence of challenging factors facing health systems today when it comes to retaining cyber professionals. First, there’s not enough of them to fill open requirements. Then, there’s daily “stop everything” mandatory patches. Finally, work-from-anywhere has created much broader competition for talent. So, how do you hire and retain staff, keep them motivated, and secure your organization during times like these? We’ll talk to three current and former healthcare executives about challenges and practical solutions. Source: Burnout, Retention, and the Great Resignation: Leading (and Keeping) Information Security Professionals on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.