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All of the excellent clinical care in the world can be quickly forgotten if patients are then subjected to a barrage of excessive, fragmented and/or poorly sequenced communication from your health system. And it's happening around the industry. In a move from famine to feast, many organizations have gone from no digital patient engagement tools to too many, with departments and service lines bombarding those receiving care with uncoordinated robocalls, emails and texts. In this timely webinar, we'll speak to healthcare IT leaders who are focused on making sure their patient engagement strategy complements, rather than compromises, the overall patient experience. Source: Improving Patient Communications as the Cornerstone of Your Patient Experience Strategy on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

The key aspect in being able to lead teams through a major change – or two, in this case – is transparency, according to Jeff Buda, CIO at Atrium Health Floyd. In this interview, he talks about his open-door policy, the benefits of becoming part of a large organization, and why he’s a big proponent of remote work. Source: Q&A with Atrium Health Floyd CIO Jeff Buda: Open Doors, Learning Curves and “Cutting the Cord” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

One of the most serious compliance issues CIOs and CISOs deal with are insider privacy breaches. And, not surprisingly, all such breaches are not alike. At a high level, they break down into malicious versus non-malicious, giving IT executives two paths to go down as they address the infraction. Beyond that, the issues can be dealt with in any number of ways, but all of those will see the IT executive working with their peers in privacy, compliance, HR and legal (and, if warranted, outside law enforcement). In this timely webinar, we’ll hear from leaders who have thought through just how best to deal with insider breaches to optimize prevention, detection and remediation. Source: Developing Optimal Policies & Relationships to Deal with Insider Privacy Breaches on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Faced with shrinking margins in the face of competitive headwinds, health systems must start being more consumer friendly. And one of the main ways to do that, says Verato CEO Clay Ritchey, is leveraging data to better customize outreach, resulting in better service. But that can only be accomplished if health systems are able to form a complete picture of the patient across their internal departments, and that takes sophisticated identity management. However, Ritchey’s vision for such improvements in customer service go beyond a health system mastering identity across its internal silos. As part of a recent deal with CLEAR, Verato is now working to bridge the gap between the consumer piece of identity (the front end) and the enterprise piece (the back end). In this episode of healthsystemCIO’s Partner Perspective Interview Series with Founder & Editor-in-Chief Anthony Guerra, Richey discusses these issues and provides his advice for health systems working to get their arms around this important challenge. Source: Partner Perspective: In Order to Thrive, Health Systems Must Master Identity on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

The more you know about your customer, the better you can serve them. And that definitely goes for health system CISOs trying to serve (and protect) their clinician customers. As Dr. Eric Liederman says, it’s not that hard to lock things down; what’s trickier is putting in place as much protection and risk mitigation as […] Source: Q&A with Eric Liederman, MD, National Leader, Privacy, Security & IT Infrastructure, The Permanente Federation: “Cyber Leaders & Clinicians Must Work Together” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

It may be a cliché, but for security leaders, knowledge is definitely power. And that knowledge must come from a number of directions. First off, CISOs and their teams must be ingesting the latest threat intelligence to know what the bad guys are up to, but that information can only be acted upon in a […] Source: Q&A with WellSpan Health Director of Information Security Mike Shrader: “Empathy & Collaboration Go a Long Way” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Though sharing information with other health systems may not be a priority for leadership teams working through a breach, it is, ironically, one of the most important actions organizations can take for their peers, according to Denise Anderson, President of Health ISAC. That’s because, as she puts it, “one person’s defense will become everyone else’s […] Source: Q&A with Health-ISAC President Denise Anderson: “Sharing Cyber Incidents Makes Us All Stronger” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Many CIOs today think that unless their name is synonymous with innovation, their resume won't get a second look. Thus, they push initiatives that may not line up with the limited resources at their disposal or what their organizations really need. In this webinar about the value that can be found in focusing on blocking and tackling, long-time CIO Chuck Podesta will present Renown Health's 2-year turnaround from spending 7% of total OPEX on IT to 4%, while increasing employee engagement year over year, and instilling a culture of teamwork and customer service. Chuck will present proven tactics that work. You will get the knowledge to truly help your organization's mission while gaining the experience that health systems are looking for. Source: Anatomy of a Turnaround: How Getting Back to Basics Yielded Transformational Results on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

“Nurses and doctors didn’t go to school to become data entry technicians; and yet, a lot times, that’s what we feel like we’re doing,” said Gregg Nicandri, MD. In this interview, he talks about how URMC is leveraging technology to offload some of the burden, and shares his thoughts on the evolving CMIO role and what it takes to successfully drive change. Source: Q&A with URMC CMIO Gregg Nicandri: “We need to give our caregivers more information.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

The key to being a successful cybersecurity leader is to understand the business and mission, said Jeffrey Vinson, Chief Cyber & Information Security Officer at Harris Health System. “You have to understand what the core outcomes are supposed to be, and make sure you’re moving toward them.” Source: Q&A with Harris Health Chief Cyber & Info Security Officer Jeffrey Vinson: “The only safe day was yesterday.” on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.