The Leadership in Insurance Podcast - Insurtech & Innovation

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Maya Prosor, Chief Business Officer at Lemonade. Lemonade has expanded into new markets and product lines since its founding. How do you decide which areas to enter, and what are your criteria for success in these ventures?Can you discuss Lemonade's approach to customer acquisition and retention, and how it has evolved over time?You led heavily with the social impact side of the business – do you have a measure on how this has affected customer acquisition – I'm interested to see how this trended over Covid lockdown time?Looking ahead, what are some of the biggest challenges and opportunities you see for Lemonade in the next 5-10 years, and how do you plan to address them?You have a bot named after you? Is that the ultimate staff retention tool, your own chat bot?Have you put any thought into how tools such as Chat GPT might impact your competitive advantage? Does it allow the insurance world to supercharge its CX – how will lemonade be addressing that?You have obviously been through a hugely evolving business environment – large investment round, IPO, Post IPO challenges – How does Lemonade maintain a strong sense of culture and employee brand through such a dynamic period of time?Thank you Maya for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Welcome to this week's episode of The Leadership In Insurance Podcast - we're back with the 3rd episode in the #VCInsights Series recorded live from the InsurTech NY Spring Conference.The #VCInsights series is quickly becoming my favourite series of the pod. In this episode, I was lucky enough to sit down with five more of the leading VC's and CVC's to get their insight on the current state of play in the insurtech scene.Tune into part two of this feature to hear from Douglas Roth, from CI Ventures, Dominique Roudaut from MS&AD Ventures , Brian Gong from Cameron Ventures, Veronica Gabriele from Munich Re Ventures & Jonathan Crystal from Crystal Venture Partners.Thank you all for joining me for this - another fun one to record 🎧& a special thanks to the InsurTech NY team for putting on a brilliant event & making this episode happen 🚀 David Gritz Tony L. Bryan Falchuk.This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Trent Brown CEO of Australia-based Knightcorp. As well as sharing a truly inspiring story of insurance innovation, Trent also shares a lot of insight that I will take forward into my own business. Do give this one a listen, I hope you enjoy this one as much as I did. Here are some of the highlights…Creating an agile and innovative culture with a customer-centric ethosWhat defines an insurtech? Technologically native insurance businesses vs. insurance SaaSKnightcorp’s mission to do things differently in an inherently non-traditional environmentChange is who then what - we need people to drive changeHow do we augment the process not replace?Who is the true customer?To change broking you need to change the whole ecosystemPeople are looking for a better experience, at a point they are going to demand it‘First who then what’ - Change is a people action, once you have the people right, the rest falls into placeBuilding loyalty into the culture and fostering a growth mindset, not a replacement mindsetInsurance has a replacement mindset - we replace like for like - that inhibits growth. Growth democratizes influence and power in organizationsBalance is key to building a team - talent beats experience but you need experience in your team. Promote talent not tenureregulation and 3rd parties in the broking ecosystems are the inhibitors to growth - we cant evolve beyond our carrier partners but that is not an excuse to stand stillThank you Trent for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Dax Craig, co-founder and president of Pie Insurance.Pie doesn’t need much of an introduction to those of us in the insurtech world, but for those who don’t know Pie, they are a workers’ compensation insurer with a direct distribution model and a fully digital experience. Their aim is to serve small businesses with insurance that is easy, accessible and affordable.We dig into what it takes to grow an insurtech, Pie’s journey from start up to scale up and how our goalposts can change. We discuss the lessons learnt and the process of getting things wrong - sometimes its a case of right thesis, wrong application. We chat about culture and the balancing act of managing culture at scale - “We wouldn’t lie to our clients, we apply the same to our team”, as Dax puts it, “We don’t have all the answers, but we admit it”.As well as sharing a truly inspiring story of insurtech growth and success, Dax also shares a lot of insight that I will take forward into my own business. Do give this one a listen, I hope you enjoy this one as much as I did. Here are some of the highlights…🚀 The ethos behind Pie - providing coverage that really is ‘as easy as pie’🚀 A deep dive in to the insurance ecosystem : Is it outdated? What is actually outdated? Is it just the tech that’s missing?🚀 ‘Culture eats strategy for breakfast’ - how do you maintain culture at scale?🚀 The concept of a ‘Unicorn’ - it’s quite literally a mythical term that doesn’t exist, so is it a helpful term?🚀 The art vs science argument for insurance : underwriters vs actuaries, are they at odds over price?Thank you Dax for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Edward Ryall, Co-Founder of Neptune Mutual, to do a deep dive into #cryptocurrency market risks.In this episode, Edward shares what the team at Neptune Mutual are doing & it's truly unique. Their platform uses a parametric model to simplify #decentralised insurance and explores new avenues to creating user-centric risk protection products on the #blockchain.We cover a lot of ground in this episode & if you're like myself and interested in #crypto then I'm sure you'll find this episode interesting.Here are some of the highlights...💲 How big is the insurance risk in crypto? & What are the risks?💲 A deep dive into de-fi insurance - Has de-fi got anything wrong?💲 All things UX - everyone knows it's important, but how do you do it right?💲 Buying insurance without an insurable interest - does that put us at risk of bad actors?💲 Blockchain space is new with limited data available & traditional insurers are reticent about jumping into this space - what are the challenges of operating in a risk-averse environment?Thank you Edward for your time, it was great to speak to you!This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Hello and welcome to the latest episode of the Leadership in Insurance Podcast, it's a very special episode this week and the last episode in our #LiveFromITI series 🎧For those of you who tune in often you’ll know about my soft spot for claims, I’m a self-proclaimed claims nerd, & love to have conversations around the innovation happening in this space. So when Michael Lewis told me about the Claims Village pop-up at the London Insurtech Insights conference I jumped at the chance to record a live podcast roaming the event. Michael is CEO & Co-Founder of Claim Technology , an insurtech marketplace enabling anyone involved in the claims process to automate administrative tasks and customer journeys. The Claims Village featured seven innovative insurtechs alongside Claim Technology ; Bdeo, Five Sigma, Imburse, omni:us, Resistant AI, Sprout.ai, and Trustly, each one challenging the status quo & aiming to optimize and streamline the claims process. Tune in to hear more from Claims Village and some insider insights from Philip Ternhem Kotuniak, Ofer Milavski, Lawrence Buckler, Chris Andrew & David Morris 🎙Thank you, Michael, Claim Technology & everyone involved in Claims Village for this brilliant idea - it really was a true highlight of the Insurtech Insights exhibition This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Please like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week oday, a discussion all about innovation at scale.For this episode, I was lucky enough to be joined by Jim Dwane, Chief Executive Officer at bolt, the world's largest technology-enabled ecosystem. We discussed all things from market dynamics and partnerships to making insurance fun. Here are some of the highlights...💥 All things embedded - is the customer experience any better? Do the customers care?💥 The challenge in B2B2C - who is the customer? Every touch point should be a customer💥 Have incumbents been too successful to innovate?💥 The myth of the digital journey - do people want human enablement? How to be successful - master the art of when to intervene💥 The importance of giving people room to learn - do we struggle with a culture of innovation?Thanks again Jim for joining me - this really was a great oneThis Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Hello and welcome to the latest episode of the The Leadership In Insurance Podcast. Today we are sharing part two of our VC Insights series another one recorded live from Insurtech Insights Europe.In this episode of #VCInsights I was lucky enough to sit down with four more of the leading VC's and CVC's to get their insight on the current state of play in the insurtech scene.Tune into part two of this feature to hear from Simon Pink from QBE Ventures, Martyn Holman from Augmentum Fintech, Dr. Xenia Isabel Gioia Poppe from Plug and Play Tech Center & Javier Sánchez González from Mundi Ventures about what's piquing their interest right now 💥And if you didn't catch last week's part one listen back to hear from Tiffine Wang from MS&AD Ventures , Michael Wieser from Helvetia Venture Fund, Samarth Shekhar from SixThirty and Connor Love from Lightspeed Venture Partners 🚀Thank you all for joining me for this - another fun one to record 🎧This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

We have an extra episode out on The Leadership In Insurance Podcast today, we don't normally release an episode on a Friday but this bonus episode is particularly topical for everything that has happened this past week.I connected with Max Bruner, CEO & Founder of Anzen Insurance this week after following his insightful commentary and advice for founders in light of the Silicon Valley Bank events.The last week has without a doubt been a roller coaster ride for tech founders, employees, investors, and executives impacted by the failure of Silicon Valley Bank… at the mercy of the markets, the media, and the federal government, and initially with many more questions than answers. After the Federal Reserve, Treasury, and FDIC guaranteed depositors were protected in full, a collective sigh of relief was breathed by bank depositors and everyone in their orbit.With the help of Brett McKenzie, we got together this week to record an extra episode discussing #SVB and how the turn of events is impacting the insurtech ecosystem.Here are some of Max's recommendations - & tune in to this episode to hear more... 🎧✅ Have a cash runway: don’t learn the hard way the way many of us have—expect a several month slowdown in #VC financing and do what you can to find an extra three months or more of runway than you had planned last week.✅ Diversify your accounts: be aware of what is covered and what is not under the #fdic for each account. ✅ Have at least two banking partners with active accounts. Don’t concentrate all funds in one sector specific bank.✅ Be certain that your payroll provider is diversified in their treasury management. ✅ Know what a sweep account is—the pros and cons—and know that you can control your funds and have appropriate short-term liquidity if invested in securities.Thanks again Max Bruner for not only getting together this week to record this bonus episode but also for the valuable insight you are sharing for the insurtech community 🙌This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.

Sharing something a little different on The Leadership In Insurance Podcast today, another live episode reporting straight from Insurtech Insights Europe.This is episode one in our two-part VC Insights special where I was lucky enough to sit down with some of the leading VC's and CVC's to get their insight on the current state of play in the insurtech scene.Tune into part one of this feature to hear from Tiffine Wang from MS&AD Ventures, Michael Wieser from Helvetia Venture Fund, Samarth Shekhar from SixThirty and Connor Love from Lightspeed Venture Partners about what's piquing their interest right now 💥Thank you all for joining me for this - it was a fun one to record - and stay tuned for part two coming next week 🎧This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.Our host in FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast Hosted on Acast. See acast.com/privacy for more information.