The Home Service Expert Podcast

David Giannetto is the Chief Executive Officer of WorkWave, and the author of 3 books: Big Social Mobile, The Performance Power Grid, and The Decoy Artist. He has spent almost two decades leading and managing international organizations focused on the deployment and usage of enterprise-level technology, across a wide range of service-oriented industries. A frequent writer for national magazines, he also shares his expertise to various audiences as a keynote speaker. In this episode, we talked about management consulting, strategy, business intelligence, technology, business operations...

Michelle Myers is the founder and CEO of Pink Callers, a team of virtual assistants providing remote customer service for business owners seeking to automate their daily tasks. When she's not busy ensuring that her company provides great service and inspires great reviews for their clients, Michelle works with other home service support businesses on an initiative called the Safe Distance Service Association, which is a free member association for home service businesses utilizing safe distance practices for their customers. In this episode, we talked about business development, entrepreneurship, customer service, team building, social media, automation...

John Akhoian is the founder of Rooter Hero, a plumbing and rooter service company with 14 locations across California and Arizona. Initially widening the reach of his business through old-fashioned marketing techniques, John now utilizes various media platforms to reach a broader audience and increase brand awareness. Before establishing Rooter Hero, he owned and operated a home service franchise for over two decades. He is also the author of three books: Creating 99 Millionaires, The Secret to Real Wealth, and Values First: Principle Driven Leadership. In this episode, we talked about negotiation, business planning, coaching, team building, mergers & acquisitions, customer service...

Matt Michel is an internationally recognized, highly acclaimed motivational and informational speaker. He is the founder of Service Nation Inc., which operates the Service Roundtable, the world's largest contractor alliance. Matt was the 35th and youngest person inducted into the Contracting Business Hall of Fame, and was named one of the 22 most influential people in the history of the residential HVAC/R industry by Contracting Business Magazine. In this episode, we talked about strategic planning, marketing strategy, entrepreneurship...

Mark C. Winters is the co-author of the bestselling book Rocket Fuel. A CEO with more than 25 years of entrepreneurial leadership experience, Mark has worked with everyone from multi-billion dollar global enterprises to raw startups in their earliest stages. This frequent keynote speaker and Certified EOS Implementer has delivered over 500 full-day EOS workshops with companies across the United States. He has received numerous awards and recognition through his career, including being a Tech Titan finalist as an emerging company CEO, the Rookie of the Year and Chair Excellence distinctions from Vistage International, and a spot on the "40 Under Forty" list by the Business Journal in both Milwaukee and Dallas. In this episode, we talked about entrepreneurial leadership, performance optimization, executive coaching, strategic planning, small business, EOS implementations...

Jay Abraham is one of the world's top marketing strategists and business innovators. Jay is the founder and CEO of The Abraham Group, Inc., and has been a coach and mentor to over 400 experts, including some of the biggest names in various industries. He has spent over three decades solving problems and increasing the bottom lines of more than 10,000 clients from a thousand industries and over 7,200 sub-industries worldwide. In this episode, we talked about marketing strategy, marketing consulting, entrepreneurship, business development, copywriting...

Curt Kempton helps service companies in fine-tuning their quoting process with his service quoting software, Responsibid. As the founder and CEO of Symphosize LLC, Curt has provided invaluable assistance to businesses in closing higher-quality jobs at better rates. He has been working full-time on his passion—helping entrepreneurs achieve major goals by crafting systems best suited to their business' DNA—ever since he sold his window service company back in 2014. In this episode, we talked about customer service, small business, sales, systems...

Randy Stanbury is the author of The Small Business Freedom Formula. He is the founder of Service Freight Systems, a business he started at 23 years old in 1995. He has since grown it into a multi-million-dollar company, which he later sold—a true success story of a business that was essentially founded in a bedroom in his parents' house. Nowadays, he gives business advice to stressed-out entrepreneurs in the Ontario area to help them take back control of their contracting business, achieve massive revenue growth, and enjoy a life with more freedom. In this episode, we talked about coaching, leadership, entrepreneurship, strategy...

Paul Maskill is the host of the Business Owners Freedom Formula Podcast. He is a true-blue entrepreneur with years of experience in owning and running companies. He also successfully sold his last company. Building a $500,000 service business while putting it on auto-pilot and keeping his freedom—a feat that not many entrepreneurs can claim—is among Paul's career highlights. In this episode, we talked about finance, management, entrepreneurship, small business survivability...

Chris Yano is the CEO of RYNO Strategic Solutions, a digital marketing company focused on the home services industry, as well as the host of the "To The Point" Podcast. A former race car driver, he has done countless keynotes, breakouts and webinars on best practices in digital marketing for companies in the home services space. In this episode, we talked about entrepreneurship, internet marketing, search engine optimization, account management...