Hospitality Daily Podcast

Would you like to get more media attention and attract more guests and staff to your properties? If so, you're in for a treat because today we're joined by Michelle Heston, Executive Regional Director of Public Relations for Fairmont Hotels & Resorts and the Vice Chair of the Visit California PR Committee. In this episode, you'll learn what she's learned about hospitality, partnerships, getting media attention, working with influencers, and much more.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Jeremy Wells is a thought leader in independent hospitality, the author of two books - Future Hospitality and Indie Hotel - and a partner at Longitude°, a branding and experience design consultancy that some of the coolest hospitality concepts in the world turn to for guidance.  A few years ago, he got into the world of hotel investment and now owns The Ozarker Lodge. In this episode, you'll hear how this has shaped his perspective on hospitality.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

From a background in finance to executive leadership roles at Marriott, Seema Jain saw the power of cultural competency at work. Now the Founder and CEO of Seva Global, Seema teaches us in this episode what cultural competency is, how to develop it - and the power it has in any hospitality business. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

I recently had an incredible stay at the Stanford Inn in Mendicino - a small town on the northern California coast - and one of the things that stood out to me was their thoughtful approach to nutrition and wellness - not only in their food and beverage offerings but in the education and programming they offered. We're joined today by Sid Garza-Hillman, the Wellness Programs Director at the Stanford Inn, to learn about this and the opportunity it might present for you. In this episode, you'll hear about how Sid got started, how he integrates wellness into every aspect of the guest experience, what he's learned through it all - and how to use your hospitality business to change lives long after guests leave your property.Sid's podcastSid's YouTube channelSid's books A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Want to provide hospitality beyond the walls of your property through activities and programming that both serves your guests and the community at large? Annex Hotel Chief Operating Officer Ryan Killeen shared how they're doing this through a social run club they host in Toronto: The Slowpokes.To learn more, I sat down with the founders of Slowpokes, and in this episode, you'll hear from them what it takes to start a community-driven program like this - and how to host it as a hospitality provider.  Follow Slowpokes on Instagram: Toronto, Vancouver, Ottawa, and Montreal A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Isaac French, founder of Experiential Hospitality, has one of the crazier stories I've heard in hospitality about how he built Live Oak Lake - a 7-cabin landscape hotel in Texas - for $2.3 million in 2022 and sold it for $7 million in 2023.Isaac credits social media and working with influencers as the biggest factors of this success story - so I wanted to share how exactly he did this with you. In this episode, you'll learn the common misconception most people have with social media, how to leverage your location as an advantage, how Isaac did outreach to influential people on social media and decided who to work with - and ....what he learned through it all. Follow Isaac on XFollow Isaac on InstagramFollow Isaac on YouTube A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Would you like to have happier teams, more inspired guests, and make more money by winning more events business? If so, I want you to learn from Christina Grace, founder and CEO of Food Print Group (@FoodPrintGroup), a software and services company that partners with hospitality owners and operators to eliminate waste. Cutting down on waste is something we can all get behind. It's good for the planet and our profits. Christina draws from her extensive background in food systems and research to help both hospitality companies such as Arlo, Eataly, Rosewood, and SH Hotel Group and companies outside of hospitality such as Google, Meta, and Pfizer. In this episode, you'll hear about the problem that exists today and how you can build a program in your organization that drives meaningful change now and sustain it for the long term. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Bill Kimpton is widely credited with pioneering the concept of the boutique hotel in the United States, and our guest today, Jorge Treviño, opened 44 hotels and 53 restaurants for him at Kimpton Hotels. In this episode, you'll hear what Jorge learned through this process about creating lifestyle hotels and providing exceptional hospitality in a fresh way that remains more relevant today than ever. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Events are such a big part of the world of hospitality - whether it's hosting internal events for your teams or hosting others and helping them produce their events on your properties. Today, we're learning how to do this well from Micayla Diener, the Global Events Lead at a major technology company.Micayla studied hospitality management in college before starting her journey to leadership in events, and in this epsiode you'll learn about what goes into planning and producing successful events, how to collaborate with others to do this well, and the big lesson Mikayla has learned from hospitality that's guided her journey to events leadership today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Frank Uffen, Managing Director of Community & Partnerships The Social Hub, discusses building community through partnerships in the hospitality industry. Topics include creating meaningful experiences for local communities, partnership with Talent Garden, the power of learning together, and cutting costs and sustainability with EcoDrive.