

The Human Centered Design Podcast (Premium)
This is HCD
This is HCD: The Podcast for Human-Centered Design EnthusiastsWelcome to This is HCD, the premier podcast for human-centered design, with over 1 million downloads and hosted by Gerry Scullion.Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it means to excel in human-centered design, offering insights, skills, and perspectives to elevate your practice.Whether you’re a seasoned professional or just beginning your journey, This is HCD is your destination for actionable ideas and inspiration to drive meaningful change through intentional design.Join our growing, ethically conscious design community—connect, learn, and get involved. Together, we’re building a private LinkedIn-style network for human-centered designers ready to make an impact.Tune in, get inspired, and shape the future with This is HCD!
Episodes
Mentioned books

May 13, 2024 • 48min
Designing Tomorrow: Genevieve Gaudet for Nava
Welcome to another episode of This is HCD. We're joined by Genevieve Gaudet from Nava. She sheds light on her role as Director of Design, which revolves around enhancing access to essential government services for the people of America. Genevieve contrasts the allure of big tech in Silicon Valley, with its potential for higher earnings and work on innovative products, against the meaningful work undertaken daily at Nava in Los Angeles. She delves into the significance of their efforts, emphasising the impactful difference they make in people's lives through their dedication to public service. Sit back, relax and enjoy this episode.
linkedin.com/in/genevievegaudet
Nava Labs: Learn more about Nava Labs
Navigator Decision Support Tool: Nava Labs' partnership with Benefits Data Trust to learn about how AI might be able to support professional navigators in their work to connect people to public benefits and services
Designing the unseen: How Nava designers use service design to enable government institutions to build public trust
Nava's Careers page: Always adding new roles to join the growing multi-disciplinary team using design and technology to make government services more simple, effective, and accessible to all.
Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakersBook a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call😀 Follow/Like Us Socially 😀Instagram - /thisishcdTwitter - /thisishcdYouTube - /thisishcd#SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #DesignImpact #digitalinnovation #GovernmentServices

May 8, 2024 • 46min
"Creative Journeys: From Design to Storytelling with Jessica Hische"
We’re thrilled to welcome the incredibly talented Jessica Hische to the Human Centered Design Podcast. Jessica, a renowned lettering artist and author, based in San Francisco, shares her journey from studying graphic design to becoming an illustrator and author of children's books. Known for her exquisite typography and eloquent visual storytelling, Jessica's work is nothing short of breathtaking.As we delve into her creative process, Jessica shares insights into the tensions and harmonies within her work, balancing the roles of writer and illustrator with grace and skill. We explore her recent ventures into children's literature with books like "My First Book of Fancy Letters", "Tomorrow I'll Be Brave" and "Tomorrow I’ll Be Kind," gaining valuable perspective on her artistic journey.Don't miss this opportunity to dive into the mind of a true design luminary and gain inspiration from her remarkable portfolio. Be sure to check out the show notes and description for a link to Jessica's captivating work — it's truly worth exploring!https://jessicahische.is/Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakersBook a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call😀 Follow/Like Us Socially 😀Instagram - /thisishcdTwitter - /thisishcdYouTube - /thisishcd#SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #Illustration #Storytelling #Typography #Author

Apr 29, 2024 • 52min
Visualising Complexity: with Possibilitarian Dave Gray
Welcome to another episode of the Human Centered Design Podcast, this time with someone I hold in the highest regards for their contribution to the world of design. It's Dave Gray, co-author of Gamestorming, and author of The Connected Company, and one of my favourite all-time books, not just design books, Liminal Thinking.Now this episode was really open and free-flowing, mainly because I think it was recorded quite late in the night for me, so we discussed lots of topics. Different topics, but mainly going to cover off some of the main points here. We talk about the power of drawing and visualisation, the influence of belief systems on reality, and the importance of finding common ground with those that we're working with.Dave shares his insights on facilitating workshops and encouraging active participation, something many of us are really struggling with. As well as nurturing creativity and challenging beliefs. This conversation really highlights the need for trust and open-mindedness. How do we get that in order to drive meaningful change?Dave also discusses his experience and how he got his first break, really creating infographics for newspapers, and then teaching others to draw to create that alignment. Now he shares the story of starting his company, XPLANE, and the power of information visualisation.We really stress the importance of creativity and design, and the challenges of that the notion that only some people are creative, something that I face many times when I'm training. Now he introduces the concept of being a possibilitarian and encourages testing assumptions and pushing boundaries.Dave also discusses his new endeavour, School of the Possible, a community that you might be interested in as it explores creative projects and cultivates positive possibilities. It's an incredible episode, Dave's incredible. Go grab a coffee, a slice of your favourite cake, or maybe a few biscuits. Sit back and enjoy.
linkedin.com/in/davegray
Campfire call – SCHOOL OF THE POSSIBLE
Visual Thinking – Hi there! (xplaner.com)
Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakersBook a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call😀 Follow/Like Us Socially 😀Instagram - /thisishcdTwitter - /thisishcdYouTube - /thisishcd#SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #CollaborativeDesign #LiminalThinking #VisualisingComplexity

Apr 25, 2024 • 48min
”AI Insights: Ethics, Trust, and Branding with Graham Nolan”
Head of Design for Accenture Song in Ireland, Graham Nolan, discusses the benefits and challenges of generative AI, responsible data usage, and governance. They explore AI's impact on trust, ethics, and brand creation, transforming tasks like search and customer service. The conversation also addresses the misconception of AI replacing jobs, highlighting its role in automating tasks and freeing employees for strategic and creative efforts.

Apr 15, 2024 • 39min
"Designing for Social Impact: A Conversation with Jenni Parker"
NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakersFast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makersToday on the show, we're joined by Jenni Parker, a passionate designer from Humaly in the UK, specialising in social impact. Jenni comes highly recommended by my very good friend Rachel Dekas.In this episode, we delve into the realm of impactful work, exploring Jenni's perspective on what it entails and what it doesn't. We discuss the criteria Jenni uses to select projects, offering valuable insights for anyone eager to make a difference.Jenni's insights are truly inspiring, and I'm incredibly grateful for her time and wisdom. I'm certain you'll find our conversation enlightening, so let's jump straight in!
linkedin.com/in/jenniparker
designhumanly.com

Apr 10, 2024 • 57min
"From Advertisements to Empowerment: Michael Rios's Journey Towards Social Entrepreneurship"
Michael Rios, Head of DigitalX at the UNDP in Cambodia, discusses his journey from creative advertising to social entrepreneurship. He shares pivotal moments, like teaching in Thailand, and reflects on success beyond consumerism. Topics include transitioning to user-centered design, innovation at the UN, navigating burnout, and the impact of yoga and meditation on well-being.

Mar 28, 2024 • 34min
"Emerging Talent: Inside the Service Design Network's Young Talent Board"
NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakersFast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makersHey Everyone and welcome to another episode of This is HCD. Today in the show, we have two of the board members from the Next Gen SDN Conference, Lea Sevšek and Jihee Hwang.We discuss the Young Talent Board’s role in bridging education and professional practice in service design, promoting diversity, and organising inclusive conferences. We speak about the upcoming event in April 2024.We explore why this event coming up in April is so powerful for supporting the next wave of emerging service design talent globally. We highlight volunteer opportunities, global reach and efforts to engage young talent. It’s a great one. Let’s jump straight in.
https://sdn-youngtalentboard.org/conference
https://www.linkedin.com/in/jiheehwang/
https://www.linkedin.com/in/lea-s-b3157011a/

Mar 20, 2024 • 1h 12min
"Ancient Mysteries: Mythical Ireland with Anthony Murphy"
NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakersFast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makersWe have an absolutely incredible treat for you on the show. Let me tell you a bit of a background. So when I’m travelling, or when I lived in Australia, and I get asked where I’m from, I say I’m from Ireland. But when I’m in Ireland, I say I live in Dublin, I’m from a place called Drogheda. And when I’m in Drogheda, I tell them where I grew up.Well the location is not only the place of my birth, but it’s really, really historic. It’s on the banks of the River Boyne, a hugely historic location in Irish history for various reasons but this river is known internationally as the Brú na Bóinne, which refers to the mansion or the palace of the Boyne. And from the age of about 8 or 9, I remember going on a school tour and I became somewhat obsessed with this area of the river because on the bend of that river is a Neolithic tomb that predates the pyramids and is approximately 3,200 years old, Before Christ.It’s a World Heritage Site and it’s quite simply a remarkable and a spiritual location, for me particularly, that I believe offers us a really rich connection to the past.In this episode, I speak with Anthony Murphy of Mythical Ireland. Now Anthony is also from where I’m from in Drogheda and over the last 30 or so years, he has really explored the surrounding areas of Newgrange and has become a well of knowledge about that area.Together with local artist Richard Moore, who coincidentally was instrumental in encouraging me as a teenager to pursue my love of design, well they’ve explored and uncovered knowledge that offers us new perspectives into what it might have been like at the time of Newgrange. Now of course, a lot of this is speculation, but we discuss nevertheless, what we believe we do know.There’s an unbelievable revelation for me in this conversation, about things like, how they transported these huge boulders that are engraved from over 120km away to the site at Newgrange, how do they do that? Back and forth from the UK and further afield using boats?I’m keen to learn more about the potential of the social structures at that time to try and get a peek of what it was like. Anthony was happy for me to get a clearer picture on what that might have looked like at the time.So from a Human Centered Design perspective, I’m really curious what we can learn and derive from the Neolithic period and where we are today.
linkedin.com/in/anthony-murphy-42018622
https://mythicalireland.com/

Mar 14, 2024 • 47min
"Empowering Resilience: The Journey of Lilli Graf"
NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakersFast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makersWe have the pleasure of hosting Elisabeth Graf, affectionally known as Lilli. We connected a number of months ago on LinkedIn and I was so impressed by Lilli’s awesome background and devotion to applying design to enable a greater sense of resilience for both businesses and the planet.Hailing from the beautiful area of Verona in Italy, somewhere I’ve never been but want to go, Lilli is truly on a mission to scale her knowledge, to maximize her impact, not only in her locale of Verona, but also globally through her dedicated community IMMA Collective, which we talk about in greater detail.Lilli, as you will probably get to see, is a wonderful human being and a really truly genuine example of what I refer to as a change maker. She’s taken personal and professional risks to really help enable change and I believe it is 100% worth connecting with her through her website or LinkedIn.Without further ado, let's dive into Lilli's incredible journey and learn more about her inspiring work.
linkedin.com/in/elisabeth-lilli-graf
https://www.immacollective.com/

Mar 5, 2024 • 42min
"Conversations with Kasper Bjørkskov: From Architect to Activist - Unveiling the Path to Collective Change"
NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers CIRCLE - A Community for Ethically Conscious Designers & ChangemakersFast-track your career with our 12-week training programme: Coaching & Mentoring for Innovators & Change-Makers with Gerry ScullionIn this episode, I speak with Kasper Bjørkskov. A former architect and activist based in Copenhagen. We speak openly about his role within the existing systems in society, and why he switched from architecture to activist. What triggered this? And also, what is he striving to achieve?He’s extremely passionate about raising awareness of what we do as a collective and what we need to do more of within the complex systems of impact around climate change, sustainability, and initiating more and more communities to change for the better.He’s a truly wonderful guest, you’re going to love this one.linkedin.com/in/kasper-benjamin-reimer-bjørkskov-660a4899