CXOTalk: Leadership, AI, and the Digital Economy

Caroline O'Reilly, GM of Analytics at Workday, discusses people analytics and its benefits in optimizing workforce strategies and enhancing employee performance. The podcast covers topics such as the challenges of fragmented data, strategic questions addressed by people analytics, the role of skills data, practical examples of use cases, and best practices for implementation.

#generativeai #enterpriseai #cto Join host Michael Krigsman and co-host QuHarrison Terry as they dive deep into the world of generative AI with Paul Daugherty, Group Chief Executive of Accenture Technology. As an acclaimed author with broad experience advising Fortune 500 companies, Daugherty shares insights into AI's potential and offers guidelines for its responsible adoption. This episode is essential for business leaders navigating the AI-driven economy, shedding light on topics including:► The intricacies of diagnostic, predictive, and generative AI.► Surprising trends in AI advancements.► Best practices for adopting AI responsibly.► The influence of AI across various industries.► Insights on explainable AI and assessing organizational AI maturity.► Investment strategies in the face of tech ambiguities.► A glimpse into the future: from science fiction to transhumanism timelines.Subscribe: www.cxotalk.com/subscribeRead the full transcript: https://www.cxotalk.com/episode/accenture-and-generative-ai-advice-for-business-leadersNominate a guest for CXOTalk: www.cxotalk.com/nominateStay ahead in the tech landscape with insights from one of AI's leading minds. Perfect for professionals aiming for an edge in the AI era.🔗🚀

#hybridwork #remotework #futureofwork In this insightful CXOTalk interview, Mark Custodio, Director of Enterprise Sales at Verizon, unpacks the key trends, challenges, and solutions shaping the future of remote and hybrid work.Drawing from extensive on-the-ground experience, Custodio offers practical guidance on using technology to enable seamless collaboration, connectivity, security, and exceptional employee experiences across distributed teams.Tune in to hear Custodio's perspectives on:► The latest trends in remote and hybrid work models► Common pain points organizations face in supporting distributed teams► Solutions for remote work challenges related to technology, compliance, and security► Best practices for selecting the right tools and technologies► The employee experience imperative - how to engage and retain top talent► Employee training and awareness around phishing and security risks► Implementation and change management best practices► The future of work - how 5G, fiber, and other advances will shape remote collaborationDon't miss Custodio's practical insights and guidance, reflecting years of working with Verizon’s largest customers. This interview provides invaluable perspective for any organization navigating the new world of flexible work arrangements.Learn more about remote and hybrid work from Verizon: https://bit.ly/4491jS4Read the complete transcript: https://www.cxotalk.com/episode/navigating-remote-work-insider-strategies-from-verizonMark Custodio is Director of Enterprise Sales at Verizon. Mark has spent his career growing, leading, and transforming dynamic businesses that deliver exceptional results. He has over 20 years of experience developing a broad network of strategic industry relationships, building innovative businesses from the ground up, and leading teams to increase performance and productivity.Mark is known as a gifted sales leader who motivates and inspires his team members to exceed expectations. He leads several organizations that partner with global enterprise customers to help them ideate, design, and execute their digital transformation journeys. Focused on making the complex simple, Mark and his teams are experts in the latest technologies such as 5G, Multi-Access Edge Computing, Security, Software-Defined Networking, Cloud Enablement, IoT, and innovative, disruptive technologies such as Fixed Wireless Access and Private Networks.

#storytelling #communication #writing #empathy In Episode #794 of CXOTalk, we explore storytelling in business with Josh Bernoff, a seasoned ghostwriter, industry analyst, and business strategist. Josh explains how stories can drive business success, and how empathy can transform intellectual ideas into emotionally resonant narratives.This episode presents the challenges technology leaders face in storytelling, the significance of a robust product story, and the universal appeal of visual storytelling. Josh explains how to manage executive bias in data storytelling, crafting stories with data, addressing salespeople's resistance to storytelling, and the foundational role of empathy in effective storytelling.Topics in this episode include:► The power of stories in business communications► Impact of stories on business success► Empathy translates intellectual ideas into stories with emotional impact► The challenge of storytelling for technology leaders, like CIOs and CTOs► The power of a strong product story► How to tell a memorable story► The power of visual storytelling is universal across cultures► How to handle executive bias in data storytelling► How to tell a story with data► How to address pushbacks from salespeople on storytelling► How to tell sales stories► Role of empathy in storytelling for sales► How to write an effective story for business► Effective stories require details to become real► How to write an effective customer case study in business► How to manage marketing departments that do poor storytelling► Create interesting storytelling, without rehashing old, tired stories► How to create a narrative story arc in business writing► What CIOs should know about effective storytelling for information technology► What are the best AI tools for B2B writing► Empathy is the foundation of effect storytellingSubscribe to be notified of LIVE CXOTalk shows: www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/cxos-guide-to-effective-storytelling-in-businessJosh Bernoff has been a professional writer since 1982. He has coauthored three books on business strategy, including Groundswell, which was a bestseller. And he is passionate about clear, brief, fascinating communication.For 20 years at Forrester Research, he wrote and edited reports on the future of technology. He learned to do kick­ass analysis of business strategy, then taught others to do so. In his last five years there, as Senior Vice President, Idea Development, he identified, developed, and promoted Forrester’s most powerful and influential ideas. He gave hundreds of speeches around the world, got quoted in every news source you can name, and gave strategy advice to countless clients from the world’s largest companies and tech vendors. Josh Bernoff also created Technographics, the segmentation that launched Forrester’s highly successful consumer survey business.At Forrester he edited two books by other analysts: Outside In: The Power of Putting Customers at the Center of Your Business (New Harvest/HMH, 2012) by Harley Manning and Kerry Bodine and Digital Disruption: Unleashing the Next Wave of Innovation (Amazon Publishing, 2013) by James McQuivey.Before Forrester Josh Bernoff spent 14 years in technology startups writing everything from product definitions to online tutorials to press releases. He studied mathematics in the Ph.D. program at MIT and was a National Science Foundation fellow.

#dataanalytics #datascience #ai Episode #793 of CXOTalk features a conversation on data management and Artificial Intelligence (AI) with esteemed guests, Dr. Inderpal Bhandari and Dr. Anthony Scriffignano.Dr. Inderpal Bhandari holds the position of Global Chief Data Officer at IBM. In his role, he is instrumental in optimizing data utilization within the organization, focusing on integrating AI technologies to align data strategy with business objectives.Dr. Anthony Scriffignano, former Chief Data Scientist at Dun & Bradstreet, is currently a Distinguished Fellow at the think tank, The Stimson Center. He has an extensive background in AI, with a particular emphasis on data quality, and its critical role in implementing viable AI solutions that are congruent with business requirements.In this episode, the discussion explores using data in AI initiatives, the importance of data quality, and strategies to ensure that AI initiatives are constructive and aligned with business goals. The conversation also addresses the practical integration of AI in organizational operations, including technological considerations, human resources, and the cultivation of an enabling culture.Get notified of live shows like this one: www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/mastering-ai-designing-and-implementing-effective-data-strategiesSpecific topics include:► About Inderpal Bhandari► About Anthony Scriffignano► The relationship between data and AI► How to align data strategy with business objectives► Focus on strategy first and technology tools later► Comparing business and technological challenges► Alignment challenges business and technology domains► The role of technologists as change agents in organizational alignment► Managing and selecting technology to solve data and AI challenges► Challenges in AI-enabled initiatives► Costs of not implementing governance or data quality in AI projects► Differences between generative AI and more traditional AI projects► Advice to business and technology leaders on data and AIThis insightful dialogue offers valuable perspectives for individuals seeking a deeper understanding of the relationship between data management and Artificial Intelligence in a large-scale corporate environment.

#businesstransformation #digitaltransformation #innovation Business leader, Atif Rafiq, author of 'Decision Sprint,' and former President of MGM Resorts International explores business transformation on CXOTalk episode 790.Atif explains how to manage business transformation and innovation in the face of uncertainty. The book emphasizes the importance of "upstream work" - a structured initial phase that addresses unknowns in innovation projects - and outlines a three-step approach comprising Exploration, Alignment, and Decision-making. Rafiq’s methodology distinguishes itself by emphasizing purposefulness and inclusiveness.The conversation includes these topics:► About Atif Rafiq’s book, Decision Sprint► Upstream work: Challenges of business transformation► Reframing approaches to risk management► Complex business problems require inclusive thinking► How to cultivate “input obsession” to develop robust ideas► Use collective intelligence to hack the corporate culture for innovation► Practical examples: Amazon and Volvo► The innovation pipeline: Breaking down silos and unifying goals in digital transformation► Create clear and simple goals to align the organization► Start with questions and an open mind► Focus on inputs from across the organization► Demonstrate quick wins to gain the confidence of senior leadership► Advice to Chief Information Officers► Advice to CEOs on leading the challenge of upstream workRead the full transcript: www.cxotalk.com/episode/business-transformation-how-to-tame-the-unknownsSubscribe: www.cxotalk.comhttps://www.cxotalk.com/subscribeAtif Rafiq has blazed trails in Silicon Valley and the Fortune 500 for over 25 years. After rising through digital native companies like Amazon, Yahoo!, and AOL, Atif held C-suite roles at McDonald’s, Volvo, and MGM Resorts. He oversaw thousands of employees as a global P&L, transformation, and innovation leader. Atif has built a large following as one of today’s top management thinkers. Over half a million people follow his ideas about management and leadership on LinkedIn, where he is a Top Voice, and his newsletter Re:wire has over 100,000 subscribers. Atif is passionate about helping companies push boldly into the future. He accomplishes this through Ritual, a software app revolutionizing how teams innovate and problem-solve, and through his work as keynote speaker, board member, and CEO advisor.

#ecommerce #algolia #ecommercebusiness #ecommercewebsite In episode 792 of CXOTalk, we explore AI-powered search and discovery in ecommerce with Sean Mullaney, Chief Technology Officer, of Algolia. Mullaney explains how AI and machine learning can improve customer lifetime value by enabling greater personalization in ecommerce. We also discuss vector search technology and the impact on customer experience.This in-depth discussion presents practical advice from Algolia, the second largest search engine after Google. Watch this episode to understand how to implement these transformative technologies to improve customer loyalty and ecommerce revenue.The conversation includes these topics:► Ecommerce and the paradox of choice► Impact of AI and machine learning on ecommerce► Improving user experience: How AI personalizes shopping► What is vector search?► Vector vs. traditional keyword search► Using personalization to drive higher customer lifetime value► Using AI-powered search to improve ecommerce customer acquisition and raise customer lifetime value► Best practices for implementing personalization in ecommerce► Personalization and the retail buying funnel in ecommerce► Personalization and real-time data in ecommerce► Ethical considerations in hyper-personalization► Measurement, KPIs, and A/B testing in ecommerce personalization► Understanding customer behavior and shopping modes in ecommerce► Future of search and discovery in ecommerce► Advice for ecommerce retailersRead the complete transcript: https://www.cxotalk.com/episode/ecommerce-strategy-ai-powered-search-and-discoverySean Mullaney is the Chief Technology Officer at Algolia. He joined Algolia from Stripe, where he most recently acted as the Chief Information Officer in Europe and led a global engineering organization overseeing the development and operations of 40+ local payment methods across Europe, Asia, and the Americas that processed hundreds of billions of dollars. Prior to Stripe, Mullaney oversaw the development of AI powered discovery experiences, including search, recommendations, personalization and browse as the VP of Engineering at Zalando, the largest eCommerce fashion retailer in Europe with nearly 50M active customers. Mullaney also spent more than seven years at Google heading various innovation teams, including three years at the Google research labs in Silicon Valley.In addition to serving as CTO of Algolia, Mullaney serves as a Board Member for Manna Drone Delivery, a Venture Advisory Board Member for Elkstone Ventures, is a member of the Market Advisory Group at the European Central Bank advising on the design of the Digital Euro and an active startup advisor and a Sequoia Scout angel investor. Mullaney earned a bachelor’s degree in computer science from the University of Cambridge.

John Hill, SVP for Digital and IT at Suncor Energy, explains how HR and IT can collaborate to create a positive work environment and improve communication and collaboration using technology. The podcast discusses challenges in employee engagement and strategies to overcome them. It also highlights the role of Workday in achieving employee engagement goals and the impact of mobile, AI, and ML in employee experience transformation.

#cio #customerexperience #cxostrategyOn CXOTalk episode 790, we explore the impact of CIO strategy and its transformative impact on customer experiences. Listen to this thought-provoking conversation with Michael Ruttledge, the Chief Information Officer of Citizens Financial Group, as we discuss how IT can help create exceptional customer journeys, foster innovation, and drive sustainable growth.The topics for this episode include:► Understanding the CIO role in enhancing customer experience► Bridging the gap between IT systems and customer value► Using technology to meet customer expectations► Creating seamless customer experience with innovative technology► Digital transformation and customer experience are strongly connected► The five pillars of next-generation technology strategy at Citizens► Agile transformation: shifting from monolithic to incremental software development► Aligning the culture of IT and business to support customer experience objectives► Modernizing legacy systems with a platform approach► Aligning business and technology investments► The impact of business and information technology transformation on customer experience► Prioritizing investments in customer experience► The role of IT in digital transformation projects► Cloud strategy: Responsiveness to customers, agility, and efficiency

#marketingstrategy #dataanalytics On CXOTalk episode 787, we explore quantitative marketing strategy with Professor Oded Netzer of the Columbia University business school and Amy Jaick, the institution's Chief Marketing Officer.The conversation covers leveraging data and analytics, the power of personalization, ROI evaluation, the role of A/B testing, and the emergence of quantitative intuition in decision-making:► What is quantitative marketing?► Importance of data and analytics in understanding customers► The power of personalization in marketing► Evaluating return on investment (ROI) in marketing► The role of A/B testing in quantitative marketing► Data collection in marketing: Insights and challenges► Working with structured and unstructured data in marketing► Advice to marketers on approaching data strategically► Privacy concerns in data-driven marketing► What is quantitative intuition?► Incorporating quantitative intuition into business decision-making► The role of artificial intelligence in marketing: insights and limitations► How to combine quantitative marketing techniques and intuition for effective decision-makingSubscribe to the CXOTalk newsletter and stay informed! https://www.cxotalk.com/subscribeVisit CXOTalk: https://www.cxotalk.com/episode/quantitative-marketing-data-driven-strategies-and-challengesProfessor Oded Netzer's expertise centers on one of the major business challenges of the data-rich environment: developing quantitative methods that leverage data to gain a deeper understanding of customer behavior and guide firms' decisions. He focuses primarily on building statistical and econometric models to measure consumer preferences and understand how customer choices change over time, and across contexts. Most notably, he has developed a framework for managing firms' customer bases through dynamic segmentation. More recently, his research focuses on leveraging text-mining techniques for business applications.Amy Jaick is the Chief Marketing and Communications Officer at Columbia Business School. She works across functions and channels to create integrated programs that bring CBS’s mission, vision, and values to life. Prior to joining CBS, Amy built and led the first-ever corporate digital marketing and communications team at ViacomCBS and helped launch Goodman Media’s digital business. Jaick has also held the role of Director of Digital Marketing at Estimize, where she implemented acquisition, engagement, and retention campaigns across mediums. Before Estimize, she oversaw marketing for The Economist's events business in North and South America, after first serving as The Economist's Communications Manager for the region. Jaick initially began her career at Goodman Media designing media relations programs for marquee clients.