CXOTalk
Michael Krigsman
LIVE, unfiltered conversations on AI and related topics with senior business and technology leaders from the world's largest companies. We invite you to participate in these live discussions and ask your questions to the guests.
Subscribe to the CXOTalk newsletter to receive notifications about upcoming live shows: https://www.cxotalk.com/subscribe.
Hosted by well-known industry analyst Michael Krigsman.
Subscribe to the CXOTalk newsletter to receive notifications about upcoming live shows: https://www.cxotalk.com/subscribe.
Hosted by well-known industry analyst Michael Krigsman.
Episodes
Mentioned books
Aug 5, 2019 • 44min
Revenue Generation and Customer Experience with LeanData
How can marketing and sales help improve the buyer experience? That's our topic on this episode of CxOTalk, with guest Karen Steele, the Chief Marketing Officer at LeanData.
Jul 29, 2019 • 42min
Detecting Disformation with Data with Brett Horvath and David Bray
Disinformation presents numerous challenges to business and society. We explore strategies for using data science to uncover patterns and reveal disinformation campaigns.
Jul 24, 2019 • 43min
Contact Centers and Customer Experience with Concentrix and Phil Fersht
Customer success, service, and support are crucial components of customer experience strategy. On this episode, Michael Krigsman explores the future of customer success and contact centers with two of the world's most qualified experts on professional services call center outsourcing.The guests on this episode are Chris Caldwell, President of Concentrix Corporation, a multi-billion leader in the contact center industry and Phil Fersht, a world-renowned industry analyst and the founder of HFS Research.
Jul 5, 2019 • 51min
Blackmagic Design: Customer Experience and Industry Disruption in Video Production
Learn how the CEO of Blackmagic Design thinks about customer experience, innovation, and product design in both hardware and software.
Jun 24, 2019 • 44min
Customer Experience and Digital Transformation at the American Medical Association
Learn how the AMA is using digital transformation to increase AMA membership and drive influence on policy issues that are important to physicians.
Jun 20, 2019 • 37min
Vonage: Marketing Transformation and Brand Building with Rishi Dave, CMO
Rishi Dave, CMO of Vonage, explains how to transform marketing to and build a brand at scale. Learn about culture, agility, and leadership in marketing.
May 27, 2019 • 43min
Augmented Reality and IoT in the Enterprise with PTC
Augmented reality and the industrial internet of things (IoT) have the power to transform business and manufacturing. The CEO of a large, public company developing these technologies shares a glimpse into the future.
May 21, 2019 • 42min
Enterprise Customer Transformation with Guillermo Diaz, Cisco
Customer transformation means looking beyond technology into culture, talent, and information sharing. The former Chief Information Officer of Cisco Systems explains business transformation at scale.
May 6, 2019 • 44min
Customer Relationships for the Experience Economy
Our experience economy demands customer relationships based on the right business models and processes. Two Wharton School professors share their research on developing and keeping strong customer relationships.
Apr 30, 2019 • 45min
Zoho CEO, Sridhar Vembu on Building Enterprise Software
Zoho has become a recognizable alternative to companies such as Salesforce.com. Learn how Zoho's CEO built this enterprise software suite without venture capital funding.
