Property Management Brainstorm

We are so proud to announce that this is our 50th Five Minute Friday! When combined with our 50th full episode from last week, Property Management Brainstorm, TODAY is celebrating our 100th published podcast. Wow, our 100th episode, hard to believe but a great way to kick off our first FMF of 2021.And what better topic for our 100th episode to tell you all that the speaker slate has been finalized and our full agenda is now available for the CALNARPM Conference, coming up on March 11-12, 2021. Register to attend today, it’s only $99, and a portion of your registration will go to support the California Wildfire Relief Fund to assist those impacted by the recent wildfires which devastated California. Register  For the CALNARPM Conference Here:  https://narpmcalifornia.org/conference/This is a must attend event which will not disappoint, especially if you are a property manager in the state of California.  But, you can attend from anywhere because it is a virtual conference and tradeshow. The recent political chaos and surge in COVID-19 has property management companies wondering “where do we go from here?” Regardless of the size or stature of your property management business, this year’s conference theme Embracing Change: Charting New Directions in Property Management, and the content presented during the event addresses  critical shifts in the property management industry.We have a top notch expert panel ready to provide their analysis, insights, and nuggets throughout the two day event:  Marc Cunningham, Brad Larson, Deb Newell, Andrew Smallwood, and Bob Preston will be sharing their thoughts and takeaways.Two fantastic key note speakers, Bill Benjamin and Jesse Brisendine, speaking about emerging stronger after the Covid surge.17 amazing breakout session speakers will address why you need to be aware and pay attention to the property management paradigm shifts, legal changes, and compliance requirements in the state of California.We also have over 20 sponsors of the event who will be showing and demonstrating their property management solutions in the virtual tradeshow.Get registered today, by doing so you will help support the California Wildfire Relief Fund, and Bob will see you online on March 11th when he kicks off the CALNARPM Conference and Tradeshow at 9 am with his opening remarks!View the Full CALNARPM Conference Agenda Register  For the 2021 CALNARPM ConferenceConnect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

We are proud to kick off 2021 with the “Best of Brainstorm”, snippets from our top guests of 2020.Topics Covered[3:48] Episode 42 featured Andrew Smallwood of Second Nature, who knows a lot too about why air quality is so important in rental properties.  [5:35] In Episode 44, our guest was Citizen Home Solutions, featuring Peter Hernandez. Citizen provides a concierge onboarding service for new tenants to get their utilities setup. [7:27] Perhaps the most inspiring conversation of the year was Episode 38, with Mayor of San Diego, Todd Gloria, addressing the housing crisis and being the first person of color and openly LGBTQ to be elected Mayor of San Diego.   [10:32] A super knowledgeable person in the area of landlord-tenant law, Tracey Merrill of Kimball, Tirey, and St John, joined me for two Episodes, 37 and 40.[12:04] A hot topic last year was “process automation”. Jordan Muela from Lead Simple joined me in Episode 47 to discuss automating property management processes. [13:50] Diving deeper into the topic of automation of property management processes, Heather Park from RentBridge joined me in Episode 48.  [16:00] Our NARPM National President,  Kellie Tollifson joined Bob on Episode 43, openly sharing some of her challenges in building her property management company.[17:40] Discussing an innovative approach to managing Security Deposits, Episode 39 featured Casey Winter of Obligo.  [19:34] The topic on Episode 48, was accounting with Taylor Ho from APM Help.  Taylor explained best practices for clean for trust accounting. [21:45] Finally, Ethan Lieber of Latchel joined us on Episode 33. Ethan explainConnect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Hello Brainstormers!  We are taking some time off from production during the holiday season but will be back with our normal Property Management Brainstorm programming in January 2021. Until then, happy holidays and we look forward to having you back with us in the new year!Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

On this Five Minute Friday, Bob discusses facing fears in our property management businesses as we head into 2021. Simply put, the  issues we fear the most are the ones we  most need to discuss and resolve! Are there areas of your business that need attention which  you’ve been avoiding during the pandemic? What better time to focus on these items than now as we are working on our new year resolutions and 2021 business plans.This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

On today's FMF, Bob Preston speaks about the importance of relationship management in every business. Most of us would agree that Property Management is a “relationship business”. Imagine the number of people your team interfaces with daily in making your business successful: property owners, tenants, vendors, prospective tenants, HOAs, and more.  This amounts to literally 100s of individual personalities on an ongoing basis. Bob refers to this group of people collectively as "stakeholders" and explains why he views them at the center of the company culture at North County Property Group.Relationship management is establishing the groundwork for stakeholders to have the possible experience through their journey with your company. Make it count and you might just find you attract new business in the process!Company Culture Chart: Company Mission, Vision, Values, Guiding PrinciplesNotice the stakeholders are at the center (Clients, Tenants, Vendors)https://www.ncpropertygroup.com/about-us This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

In this time of gratitude, I wanted to say thank you to all of our listeners who tune in for Property Management Brainstorm. Counting you among our listeners is something for which we are especially grateful!This has been a trying year on all of us in property management, so, I’m also wishing you the gift of faith and hope as we gather with the family we love, the friends we cherish, and for the blessings that will come. I’m certain we will all emerge from this crazy year stronger than ever.Warm wishes for a Happy Thanksgiving and a wonderful holiday season. Bob Preston and the production team at Property Management Brainstorm.This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

What the heck is normal (or ordinary) wear and tear? This term is used in many of our states where we practice property management and is often the cause of misinterpretation, conflict, and disputes. In today's Five Minute Friday, Bob describes his "common sense" rule as it applies to determining what is normal wear and tear or what otherwise might be considered damage. This topic is of course hugely important when determining charges to a security deposit when a tenant moves out at the termination of their lease agreement. By definition, in the State of California and according the HUD, the security deposit cannot be charged for repairing property defects or deterioration caused by normal daily life at the property. Bob offers some common sense examples and refers to a HUD document, pages 55 and 56,  which can be found at this link: https://www.hud.gov/sites/documents/HSG-06-01GHBGUID.PDF This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Bob has been addressing "process" in the past few episodes, speaking to why it is so important in property management. But what if many of those processes could be “automated”? The concept is to let technology handle your repetitive tasks. Might this allow your property management business to work smarter, not harder?  In this Episode 49 of Property Management Brainstorm, Bob discusses this topic with Heather Park, Co-founder and Managing Partner at RentBridge. They will be speaking about how to bring daily aspects of property management into a system that automates day-to-day business.Topics Covered[2:25] Heather introduces herself and the core concept behind RentBridge.[5:00] What is the technology behind the RentBridge platform?[6:55] The concept can seem a bit abstract. Heather gives a concrete example of lease renewals to explain how process automation works. [11:25] Heather explains how "tickets" work within the scenario of internal property management tasks.[13:25] Utilizing "lagging indicators" vs. "leading indicators" in running a property management business.[15:30] Property Management Operation System (PMOS), how it integrates with property management software, and what it does within the RentBridge platform.[19:05] Where does a company start with automating their property management processes and how long does it take?[23:05] Some property managers might be affraid of losing the human element when automating processes. How much is too much?[27:10] Is there a typical profile that makes a good fit for process automation?[29:45] Where RentBridge fits within the spectrum of available process solutions in the market.[34:55] Heather shares a story about how she found her way into property management and how it has changed her life.[38:45] Parting thoughts and how to get in touch with RentBridge.Connect to RentBridge WebsiteConnect with BobNorth County Property GroupThis episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Today's Five Minute Friday poses a hypothetical questions. There is no right or wrong answer, only personal preference of how you think a property management company should be run. A lot of companies have come into our property management space offering technical solutions based on automation and artificial intelligence. The concept is a sound one, what tasks in your property management workflow can be automated? And by automate, we are talking about digitizing the process, often taking it out of human hands, and into the hands of artificial intelligence for the follow up, scheduling, and management of a task.  But how much is too much?  At what point might we overengineer what could be considered relationship aspects in property management that involve human touch?  Might we be putting ourselves at risk of losing that human element in what is essentially a relationship management business?  This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TunedIn, iHeart Radio and YouTube. Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.

Exciting news!  The Calilfornia State Chapter of NARPM® (CALNARPM) has announced its theme and the dates of its annual conference. This will be a virtual conference, titled "Embracing Change", to be held March 11-12, 2021.  Embracing change is something all property managers have had to do during COVID-19 and may need to do more than ever as we come out of the pandemic next year. We will be charting new directions in property management as we begin 2021.Join property managers, landlords, and investors from around the State of California for networking, education, workshops, CA legislative and compliance updates, great guest speakers, and much more. At the CALNARPM Virtual Conference you will learn how to run your business successfully in the unique regulatory and challenging business environment Property Managers encounter while operating in the State of California.Attendees from other states are also welcome! As the President of CALNARPM, I am super excited about this virtual event because it promises to be engaging, innovative, and packed with great content for charting new directions in property management! Please, join us and I hope to see you there!There are three ways to participate in the event:Register to attend as a NARPM member (outside CA is fine!), it’s only $99 to attend!  Click Here Register Now Be a presenter at the event, submit your proposal today, deadline is Nov 15th! Click Here to Download the Presenter Submission Form Be a sponsor of the event and be in front of 100s of property managers, deadline is Nov 30th!  Click Here for Sponsorship OpportunitiesFor general information about CALNARPM and our upcoming conference, you can visit our website to learn more:  https://narpmcalifornia.org/conference/ This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Connect with Bob Prestonhttps://www.propertymanagementbrainstorm.com/This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Podcasts, Stitcher, Spotify, TuneIn, iHeart Radio and YouTube.