Fintech Chatter: Insights From Fintech Leaders

Matt Baxby, CEO of Revolut Australia, shares his experience steering Revolut's growth to 50 million global customers. He discusses the unique challenges of building a digital bank in Australia, the importance of profitability, and the significance of super apps in promoting financial freedom. Matt reflects on shifting attitudes towards financial independence across generations, emphasizing team dynamics and entrepreneurial leadership in navigating the fintech landscape. He also highlights Revolut's ambitious plans for 2025 and the necessity of user-friendly technology in consumer banking.

A little taste of what is to come in this weeks Fintech Leader episode of Fintech Chatter.Matt Baxby, CEO of Revolut Australia joins Dexter Cousins to take about his five years with Revolut, their remarkable growth to 50 million customers, the path to profitability and what it takes to succeed at a Fintech unicorn.Send us a textSubscribe Newsletter: https://www.linkedin.com/newsletters/fintech-leaders-7092732051488980992/Connect on Linkedin: https://bit.ly/3DsCJBp

In this rant, Dexter Cousins discusses the ongoing debate between Diversity, Equity, and Inclusion (DEI) and Merit, Excellence, and Intelligence (MEI) in hiring practices. He argues that while diversity is essential, it should not come at the expense of merit. Dexter highlights the importance of hiring based on meritocracy to improve business performance and shares insights from the McKinsey Report on diversity's impact on financial returns. He highlights the need for companies to focus on the overall talent of their executive teams rather than just superficial diversity metrics. The McKinsey Report - https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/why-diversity-matters----------------------------------------------------------------------------------------------------------------------------------------Follow us LinkedIn - https://www.linkedin.com/showcase/fintech-chatter-podcastContact us - https://tieronepeople.com/contact/Send us a textSubscribe Newsletter: https://www.linkedin.com/newsletters/fintech-leaders-7092732051488980992/Connect on Linkedin: https://bit.ly/3DsCJBp

About this EpisodeDexter Cousins talks with Tristan Dakin, Country Manager at Wise on the Fintech Chatter Podcast. They chat about the innovative solutions Wise provides in the payments technology space and the complexities of instant payments. Tristan speaks about the company's growth and the challenges of operating in a highly regulated environment.He shares insights into Wise's culture, the importance of transparency in financial services, and the future of fintech in Australia.About WiseWise launched in 2011 making international money transfers cheap, fair, and simple their vision. Today, their multi-currency account helps millions of customers and businesses manage their money globally.Their story started in London with Taavet (paid in Euro's) & Kristo (paid in Pounds) solving the issue of making money in one country but needing to meet payment commitments in their home country. Expensive fees and bad exchange rates led them to make a simple workaround. Taavet would pay Kristo's mortgage in Estonia and Kristo would pay him back in pounds.No waiting, no stress, and no extra cost, they quickly realised that they had hit upon a great idea and TransferWise was born. They have since added a multi-currency account, a debit card, and a business account, and changed their name to Wise.About TristanTristan joined Wise in 2020, and since 2022, has been leading Wise in ANZ as Country Manager. Before joining Wise, Tristan worked in the financial services industry, including Lombard Securities in the UK.He is skilled in FX, Banking, Management, Financial Markets, Trading, Structured Products and Derivatives, and Financial Risk.Key TakewaysWise aims to build the best way for people to move money globally.The company focuses on transparency in fees and payment processes.Instant payments are achieved through advanced technology and infrastructure.Wise's growth has been significant, with millions of active customers.The complexity of regulatory compliance is a major challenge for fintechs.Tristan's background in financial services shaped his approach at Wise.The culture at Wise emphasises autonomy and problem-solving.Australia's fintech landscape is evolving, with increasing competition.Regulatory changes could enhance transparency in the financial sector.Wise is committed to empowering customers and improving financial services.Chapters00:00    Introduction to Fintech Chatter and Wise01:15      Wise's Mission and Products03:27     Challenges of Cross-Border Payments07:09     The Complexity of Instant Payments09:10     Wise's Growth and Market Presence10:54     Wise's Centralised Infrastructure and Competitive Advantage12:32      Australia's Unique Remittance Landscape13:18      Tristan's Background and Attraction to Wise16:25     The Role of Country Manager at Wise17:55      Inspiration and Motivation in Fintech19:43     Cohesion and Culture at WISE26:51      Navigating the FinTech Landscape in Australia30:18     The Future of FinTech: Trends and Innovations38:36     Download the Wise AppSend us a textSubscribe Newsletter: https://www.linkedin.com/newsletters/fintech-leaders-7092732051488980992/Connect on Linkedin: https://bit.ly/3DsCJBp

About this Episode Dexter Cousins calls in the expert for the annual Fintech Predictions 2025! We welcome Danny Levy Managing Director, Asia & ANZ for Money 20/20. Dexter and Danny discuss the evolution & significance of Money 2020 and they chat about the unique experience and the rigorous selection process undertaken for speakers.Danny shares insights on trends for 2025, highlighting the rapid changes in the banking scene, the rise of digital payments, and the opportunities in embedded finance. They also explore the role of AI in FinTech and the importance of maintaining energy and focus while travelling for business. About Money 20/20Money20/20 is the world’s leading, premium content, sales and networking platform for the global money ecosystem.Their events feature in-depth analytics & inspirational speakers, our world-class insight and networking opportunities help our customers stay ahead.Key TakeawaysMoney 2020 is designed to create a unique festival-like experience.The event focuses on quality networking and content over quantity.Health and wellness initiatives are now integral to event planning.Speaker selection is based on editorial integrity and industry relevance.The banking landscape in Asia is rapidly evolving with digital innovations.Digital payments are leading the way in cross-border transactions.Embedded finance presents significant growth opportunities in FinTech.AI is transforming customer service and operational efficiency in financial services.FinTech innovations can significantly improve financial inclusion.Maintaining personal health and wellness is crucial for high performance in business.About DannyWith 15 years of senior leadership experience in Singapore, Danny is an accomplished business leader with a proven track record of scaling businesses and driving record-breaking profits. As the founder and host of "Digital Transformation & Leadership," a top 100 Business podcast, Danny regularly engages with industry leaders from global companies. He is a guest host on the South China Morning Post podcast, focusing on digital transformation.Danny serves as an Ambassador for the Emerging Payments Association Asia (EPAA).Danny spent a decade as Managing Director at Worldwide Business Research, where he delivered consecutive record-breaking profit results and led market expansion across Asia and ANZ.Danny’s leadership philosophy centres on creating empowering environments where teams can excel. He is passionate about strategic business growth and innovation, recruiting and developing high-potential talent, building inclusive, high-performing teams, and driving innovation and digital transformation.Chapters00:00 Introduction to Money2020 and Its Impact 03:36 The Evolution of Money202006:28 Wellness and Networking at Events09:22 Speaker Selection and Content Integrity12:18 Trends and Insights from the 2025 Report15:05 Digital Payments and Cross-Border Innovations17:56 The Role of Regulators and Collaboration in FinTech20:47 Opportunities in Emerging Markets23:49 Innovations and Challenges in FinTech26:50 The Evolution of AI in FinTech29:39 Identifying Opportunities in FinTech33:20 Game-Changing Innovations inSend us a textSubscribe Newsletter: https://www.linkedin.com/newsletters/fintech-leaders-7092732051488980992/Connect on Linkedin: https://bit.ly/3DsCJBp

After receiving great feedback on our LinkedIn posts this year, Dexter has decided to record a weekly rant sharing his thoughts and insights on leadership, careers and Fintech.In this very first episode, Dexter discusses the impact of AI on the job market, AI is indeed replacing jobs rather than just augmenting them. He highlights the shift in focus from hiring based on technical skills to leadership capabilities, reflecting a broader trend in Fintech. Dexter also provides insights on how professionals should adapt their experience to remain relevant in a rapidly changing industry.TakeawaysAI is replacing jobs, not just augmenting them.Fintech companies are thriving with fewer employees.The focus is shifting from skills to leadership capabilities.Leadership can come from any background or demographic.Every hire should embody leadership qualities.Experience should be framed around problem-solving.The next 20-30 years will differ significantly from the past.Diversity in leadership is essential for success.Adapting resumes to highlight relevant experience is crucial.If you enjoyed this format send us a message.You can check out the episode with Paul Roos on Leadership - https://tieronepeople.com/2025/01/21/paul-roos-building-high-performance-cultures/Send us a textSubscribe Newsletter: https://www.linkedin.com/newsletters/fintech-leaders-7092732051488980992/Connect on Linkedin: https://bit.ly/3DsCJBp

About this Episode Dexter Cousins interviews Craig Carroll, co-founder of JustFund, one of Australia's fastest-growing startups.Craig shares their innovative approach to solving a problem that creates untold stress on those seeking divorce - lending for family law fees.With a background as a serial entrepreneur, Craig shares insights on navigating uncertainty, his lessons learned from the US market, the importance of company culture, and the role of AI in enhancing client service. Dexter gets to discuss his favourite topic - hiring the right talent and building a strong company culture as JustFund prepares for international expansion.About Craig Craig is passionate about financial services, education and technologies that either promote economic well-being and/or address societal challenges. Craig's career has been focused on creating, building and managing teams, raising capital, consumer social lending, product development, software development, corporate strategy and general management across various sectors.Craig has extensive experience developing services that help individuals deal with financial matters. He has also advised educational institutions on admission strategies and accessibility. Throughout his career, Craig has been an investor and advisor to various early-stage and growth companies. Key TakeawaysJustFund has approved about $115 million in lines of credit since its inception.Lessons from the US market -the importance of controlling customer acquisition costs.JustFund focuses on client-centric solutions for individuals facing family law issues.The cultural differences between the US and Australia have a major impact on business strategies and operations.How AI can enhance productivity and client service in the lending process.Hiring for adaptability and resilience is crucial in a startup environment.Building a strong company culture from day one is essential for long-term success.JustFund's plans to expand into international markets, starting with New Zealand.Chapters00:00 Introduction to JustFund and Its Mission03:24 Innovating Financial Products Using Data06:36 The Role of AI in Product Development12:17 Rapid Growth and Scaling Strategies19:26 Craig's Experience in the USA23:32 Australian vs US Talent27:40 The Challenges of Hiring in 202531:36 Setting the Foundations of Culture36:35 The Benefits of Being Obsessed with NPSLinks & Resources:Visit JustFund websiteConnect with Craig Carroll Connect with Dexter CousinsLearn more about Tier One PeopleSend us a textSubscribe Newsletter: https://www.linkedin.com/newsletters/fintech-leaders-7092732051488980992/Connect on Linkedin: https://bit.ly/3DsCJBp

In this special episode of Fintech Chatter, host Dexter Cousins speaks with Paul Roos, AFL legend and founder of Performance by Design. They explore the parallels between elite sports and startup culture, discussing how founders and leaders can build high-performance teams on a budget! About Paul Paul shares insights from his trophy-winning coaching career, steering the Sydney Swans to their first title in 72 years! The culture Roosy built at the club is still legendary 20 years later. He's spent the past decade advising startups and executives at some of Australia's largest companies on building high-performing cultures and unique challenges faced by Fintech founders.In the interview Dexter and Paul discuss the importance of self-awareness, the role of leadership in shaping culture, and the challenges startups face as they grow. The conversation also touches on the significance of health and wellbeing in leadership, and how small companies can create a positive culture that drives success.Key TakeawaysThe culture built at the Sydney Swans is a model for startup success.Leadership behaviours directly influence organisational culture.Self-awareness is crucial for effective leadership.Startups must define their culture early to avoid fragmentation.Investing in culture can prevent costly turnover.High-performance teams require clear role definitions.Remote work challenges can be overcome with a team-first mindset.Health and well-being are essential for leadership effectiveness.Leaders should model the behaviours they want to see in their teams.Incremental changes can lead to significant improvements in culture.Chapters00:00   Introduction and Guest Background04:38   Transition from Sports to Corporate Culture09:30   Building a High-Performance Culture14:11      Leadership and Self-Awareness in Startups18:44    The Importance of Foundational Culture23:25    Role of Leaders in Shaping Culture27:16     Navigating Growth and Leadership Challenges30:13    The Shift to Remote Work and Team Dynamics33:11     Hiring for Culture and Team Cohesion36:32   The Importance of Defining Company Culture39:07   Mental Health and Personal Wellbeing in Leadership42:02    Looking Ahead: Commitment to Growth in 2025LinksVisit Performance by Design websiteConnect with Paul RoosConnect with Dexter CousinsLearn more about Tier One PeopleSend us a textSubscribe Newsletter: https://www.linkedin.com/newsletters/fintech-leaders-7092732051488980992/Connect on Linkedin: https://bit.ly/3DsCJBp

About this EpisodeDexter Cousins welcomes Rob Lincolne, Founder & CEO of PayDock to the latest episode of the Fintech Chatter Podcast.Rob shares Paydock's unique position in the payments ecosystem with a deep-dive into payments orchestration and the importance no-code solutions.He discusses the challenges of attracting top talent, and the complexities of building a global team. He highlights the resilience his team in Ukraine who have operated under tough conditions since 2022.Rob shares with Dexter his daily routines and the importance of maintaining a healthy work-life balance as a founder of a global Fintech venture.About Rob LincolneRob Lincolne is an accomplished entrepreneur with extensive experience in the payments industry. Founder and Co-CEO of Paydock, he is dedicated to transforming how we transact by creating the world’s most trusted payment orchestration platform.His journey began in Sydney 2007 when he founded a digital marketing agency specialising in the not-for-profit sector.The Paydock vision arose from the need for better integration between financial institutions and their merchant clients. Their innovative approach aims to unlock the fintech market's true benefits.Rob has also founded a successful "near-shore" talent placement agency in Ukraine, connecting software engineers with fintechs around the globe.About PaydockPaydock is a payments orchestration platform, leading the way in resolving costly merchant issues with its innovative API-first technology that harmonises payment, fraud, identity and other vendors (such as Stripe, PayPal, etc.) through a single interface.Key TakeawaysPayDock addresses the technology gaps between large banks and fintech.Adopting a no-code solution within the payments industry is essential for merchant adoption of fintech.Orchestration should be about enabling merchants, not commoditising services.Building a global team has been crucial for scaling the business.Customer relationships are vital in the fintech space.The future of payments is modular and interoperable.Attracting talent requires offering challenging problems to solveCharacter and resilience are more important than skills.The hype in fintech is over; it's time for real business.Chapters00:00  Introduction to Fintech Chatter01:59   Understanding PayDoc and Its Unique Position06:06  Innovation and the No-Code Approach10:58   Defining Payments Orchestration14:58   The Journey of PayDoc: From Australia to the UK19:09   Building a Global Team and Talent Acquisition21:54   Supporting Teams During Crisis: The Ukraine Experience25:32   Attracting Top Talent in Fintech29:26   The Importance of Character in Hiring33:56   Resilience and Overcoming Adversity38:33   Current Trends in Fintech42:14   Daily Routines and Habits of Founders45:06  Looking Ahead: PayDoc's FutureLinksVisit Paydock Connect - Rob LincolneConnect - Dexter CousinsSend us a textSubscribe Newsletter: https://www.linkedin.com/newsletters/fintech-leaders-7092732051488980992/Connect on Linkedin: https://bit.ly/3DsCJBp

Fintech Chatter is brought to you by Tier One People - the executive search firm dedicated to connecting high-growth fintech companies with exceptional leadership talent. About this EpisodeIn the latest episode of Fintech Chatter, host Dexter Cousins chats to Simon Schwarz, Co-Founder and CEO of FreightInsure, about his journey from fintech to insurtech.Simon shares how his career from investment banking, to fintech, to insurtech (working with SocietyOne, Zip and BizCover along the way) has shaped his current scaleup, FreightInsure.We take a deep dive into Simon’s strategy to build FreighInsure and how the MGA (Managing General Agent) model has enabled the distribution of embedded insurance products.Simon reflects on the dual responsibilities as Co-Founder and CEO, and his life hacks for balance and well-being. About SimonSimon is the Co-Founder and Managing Director of FreightInsure, Australia’s leading platform for embedded freight insurance. He started his career at Investec Bank in Australia, holding roles as Head of Investments, Head of Credit and Head of Board Risk and Capita. Simon has sat on boards as a Non-Executive Director and Chairman at several investee companies.  He has also acted on advisory boards at Zip Co and Middle, and is a Board member of Insurtech Australia and the Regulatory and Compliance Working Group.Simon is a graduate of the Australian Institute of Company Directors, holds an MBA (Exec), Masters of Applied Finance, and is the recipient of the University Medal for pure mathematics from the University of Sydney. He was an Honorary Fellow at Macquarie University’s Applied Finance Centre and a member of the  Menzies School of Health Research Development Committee. About FreightInsureFreightInsure offers embedded goods-in-transit insurance directly from a transport company's booking platform. Shippers no longer need to buy annual marine insurance policies, but can simply purchase insurance on a needs basis, when booking their freight, within less than a minute.Key TakeawaysHow the MGA model allows for rapid growth without the need for capital reservesHow distribution innovation is big Insurtech opportunityHow AI applications are being developed to enhance underwriting processesFreight and logistics market isn’t sexy but it presents vast opportunities for growthIdentifying profitable market opportunities is crucial for business successThe quality of founders is the key to a startup's successFocus on distribution to solve market problems effectivelyThe role of a founder differs significantly from that of a CEOInsurTech in Australia is gaining momentum and attracting capitalChapters00:00 Introduction05:54 The Birth of FreightInsure12:01 Innovation in Distribution17:57 Future Innovations and AI Applications25:15 Identifying Market Opportunities30:54 The Dual Role of Founder and CEO39:00 The InsurTech Landscape in AustraliaLinks & Resources:Visit FreightInsure websiteConnect with SimoSend us a textSubscribe Newsletter: https://www.linkedin.com/newsletters/fintech-leaders-7092732051488980992/Connect on Linkedin: https://bit.ly/3DsCJBp