Remarkable Content with Ian Faison

When does your “audience” become a “community?” The word “community” might make you think of the relationship you have with your neighbors; a sense of friendliness and having something in common. It’s a word that relates an emotional closeness or bond, even loyalty. We’re talking about how to build that bond with your audience today.And who better to talk about it with than Automation Anywhere’s SVP of Community and Learning, Kristen Engelhardt. Together, we’re chatting about driving content to one part of your TAC (and what the heck is TAC anyway?), arranging a forum for deeper audience listening, and starting small. So get ready to upgrade your growth strategy with this episode of Remarkable.About our guest, Kristen EngelhardtKristen Engelhardt is SVP of Community and Learning at Automation Anywhere, having joined the company in September, 2021. Prior to her current role, she served as VP of Trailblazer Marketing and Community at Salesforce. She has also worked for companies like PeopleSoft, Cisco and Gartner.About Automation AnywhereAutomation Anywhere is the leader in intelligent automation solutions that put AI to work across every aspect of an organization. The company’s Automation Success Platform is infused with generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through intelligent automation.About Community in MarketingThe idea of community in marketing suggests that customers are more deeply engaged than just purchasing from a company. These customers are aligned with the company’s brand values, mission and brand promise. They are loyal to the brand, recommend it to friends, family and colleagues, write reviews, post about it on social media, and generally evangelize the brand. Like the Apple community where users offer suggestions and answers to customer questions separately from Apple Customer Support. What is a community flywheel? It’s a community-centered approach to building a brand, in which your brand joins or creates relevant communities that promote amazing experiences and engagement, translating into sales.To use the community flywheel approach to building your business, there are five key techniques:Know your communitiesMake your brand story talkableZoom in on hero productsFuel the conversation across channelsMake transactions effortlessAccording to McKinsey, when you’re successfully leveraging the community flywheel approach…More than 75 percent of content about the brand is user generated.The influencer engagement rate—that is, the percentage of viewers who go on to like, comment, or share the content—is greater than 2 percent.More than 4 percent of online traffic is converted to sales.Brand-related posts by either the brand or a consumer go viral at least twice a year (triggered, in some cases, by marketing support).What B2B Companies Can Learn From Automation Anywhere’s Community-Building Strategy:Focus on driving content to one part of your TAC. You get better payoff with a focused approach to community-building. Kristen says, “The most successful communities we've seen are when you identify what part of the TAC you need and want to focus on to drive transformation together. It may be we're going to focus, like in Salesforce on the administrator, and we are going to surround them with the input into the product and the career support and the peer ecosystem to make them wildly successful in their role. And we found out by listening, by hearing what they're trying to solve for, that we could advance their careers and their companies through an investment in them. And in return, they share their expertise, they share their content, they speak on stage for us, they tell our brand story through theirs, but they also help us drive the business. And you get that magic flywheel.”Arrange a forum for deeper audience listening. Create a space to talk with customers and ask questions beyond your product. At Automation Anywhere, they created their Pathfinder Workshop, which is now scaled globally and has had a massive payoff. Kristen says, “We have a bright, hard line between that program and our upsell, our pipe gen, and our version of the ACV. And all of that came about the community workshop as our number one go-to-market lever because we took the leap and listened beyond the product: ‘What are you trying to do as an automation leader?’ So I love that example and the team did a phenomenal job listening, building, iterating together.”Prioritize the four pillars of community building: Destination, programs, content, and learning. These depend on how mature your business is. Kristen says, “For an early stage company, don't go out and build a destination right away. Start with the product tour or the dinner series. If you are already mature and you have so many connections and your community, your part of the TAC is saying, ‘Where do I give and get help? Where do I connect with more thought leaders? Where do I get that content?’ That's when you want to invest in the destination. So make sure you're prioritizing your pillars based on where you are and where your community is.”Quotes*“Community is a category creator and an enabler that allows a company like Salesforce, like Automation Anywhere, to build an ecosystem and a job economy. And whether it's in CRM, or it's in automation, or AI, at the end of the day, community is essentially your constituency of people, regardless of role, region, market, title, that you want to use more of what you have to offer, buy more of it, and tell others to do the same, and that's the magic of community. ” - Kristen Engelhardt*“Who you go and talk to and invest in will be different in an early stage than when you are in hyper growth and you are scaling and you want to make sure that you have a nurtured relationship with your most strategic partners and your most strategic customers. It’s a growth spectrum.”  - Kristen Engelhardt*”The key is just to know when you're starting out, ‘What problem am I trying to solve, for which stage of growth I'm in, and which sliver, slice, piece of the TAC do I most need to invest in, understand, know, and serve?” - Kristen Engelhardt*”You do need to invest in yourself first to create that reach. It's just that the level of investment is much lower. It's very low lift and you can pick and choose some very easy start by starting strategies before you have to go and build a 15 million member trailblazer community to drive the type of impact that McKinsey statistics are sharing.“ - Kristen Engelhardt*”There's a push and a pull. So like, your content is supposed to push your community to react and engage and to talk to each other and to spur conversations. Whereas for community, you have to be listening, you have to be responding, you have to be doing those sort of things.  And it's a very different sort of emotion. ” - Ian FaisonTime Stamps[0:55] Meet Kristen Engelhardt, SVP of Community & Learning at Automation Anywhere[2:55] Learn more about Kristen’s work at Automation Anywhere[4:54] Why are we talking about building community?[6:17] What is TAC?[17:02] Tell me more about building community in marketing[30:41] How do you engage with your customers beyond asking about the product?[41:40] What is Kristen’s playbook to building community?[48:25] What’s the ROI of community?[52:01] Who are the critical hires in building community?LinksJoin the Pathfinder CommunityConnect with Kristen on LinkedInLearn more about Automation AnywhereAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

If a friend of yours said, “There’s a new show you have to watch about a mid-size paper company in Scranton, Pennsylvania,” would you want to watch it? The crazy thing is we’re talking about the most popular sitcom of all time. But it sounds boring as heck. So what makes it so good? The actual content.The Office was relatable, cringey, absurd, and lucky for us, chock full of B2B marketing lessons. And that’s what we’re talking about today with our guest, VP of Content Marketing at Crayon, Sheila Lahar. Together, we’re chatting about B2B marketing lessons from the U.S. version including holding a writers’ room, recognizing when your marketing playbook is stale, and making every word count. This episode of Remarkable is sure to leave you satisfied and smiling. That’s what she said.About our guest, Sheila LaharSheila Lahar is Senior Director of Content Marketing at Crayon, responsible for making sure that everything they publish is unique, compelling, and valuable. Prior to joining Crayon, she built successful content marketing programs at a number of B2B SaaS companies, including Flatfile, Datto, and Eloqua.About CrayonCrayon, the leading competitive intelligence platform for mid-market and enterprise businesses, brings a complete, real-time picture of what competitors are up to—delivering valuable insights to key departments in a range of formats that can be easily accessed and acted on. So companies can quickly see and seize opportunities, and build a sustainable business advantage.About The OfficeThe Office is an Emmy Award-winning mockumentary about the employees of a paper company called Dunder Mifflin in Scranton, Pennsylvania. It was originally a U.K. series created by British comedian Ricky Gervais and Stephen Merchant. But we’re covering the U.S. version, which was adapted from the original by SNL writer Greg Daniels. It was co-produced by Deedle-Dee Productions and Reveille Productions in association with Universal Television. Members of the original cast included Steve Carrell as the Scranton regional branch manager, Michael Scott. Assistant to the regional branch manager, Dwight Schrute, is played by Rainn Wilson. John Krasinski is Jim Halpert, Jenna Fisher is secretary Pam Beasley, and B.J. Novak is the temp, Ryan Howard. The 9 seasons aired from 2005 to 2013.What B2B Companies Can Learn From The Office: Hold a writers’ room. Brainstorm ideas with your colleagues. Sheila says, “This works really well in person. One person will have an idea that’s funny. And then you just build off that. By the end of it, you're suggesting the craziest, wackiest things, which seem like The Office in some of the scenarios and situations. I've seen that play out in B2B marketing when you just get a creative group together and you're kind of like, ‘All right, this is what we've got, but what can we do here to make it funny or more appealing?” It’s how you elevate your product or service with great content. Recognize when your marketing playbook is stale. And pivot fast to give your audience something new and better than the last. Sheila says The Office just wasn’t the same once Steve Carrell left, that it felt like the show ran out of funny ideas. She says it would have been better to pivot to a spinoff after five seasons to give their audience something new. So when it comes to marketing, it’s important to always think critically about your content strategy. To ask “Is my content stale?” And move on. Sheila says, “It's like we've got these playbooks that we've developed and we just go to the same thing. And we're all doing the same thing just because it worked.” Go on to experiment and find new things that work better than the last.Make every word count. When you’re writing ad copy with a 1,000 character limit, each word has to pack a punch. Sheila says, “It has to be so impactful or funny or something. You have to get that emotion. I think back to the writers for The Office. They were so good at writing one-liners, whether it was for Creed or Ryan.” So think about the impact of every word when writing your next copy.Quotes*”For so much of the stuff that's out there, whether it’s billboard ads or other types of ads, there's just such a lack of enthusiasm to be bold, to say something funny or interesting. Let's get back to the Creed joke where he's like, ‘I sprout mung beans on a damp paper towel in my desk drawer. Very nutritious but they smell like death.’ It’s that absurdity that makes his character so freaking hysterical. And that absurdity is also the stuff that stands out in your mind.” - Ian Faison*”We're in this noisy world where everyone's just scrolling really fast. You’ve got less than a second, you just have no time. The bold and the funny and anything that stands out, that's your chance. That's your only chance to get noticed.” - Sheila LaharTime Stamps[0:55] Meet Sheila Lahar, VP of Content Marketing at Crayon[2:02] Why are we talking about The Office?[4:15] What is The Office about?[7:34] Why is The Office remarkable?[14:12] What are some marketing lessons we can take from The Office?[28:28] What’s Sheila’s content strategy at Crayon?[30:38] How does Sheila prove the ROI of content?[34:55] What are some initiatives Sheila is working on for the future?LinksWatch The OfficeConnect with Sheila on LinkedInLearn more about CrayonAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

You may be sitting at your computer in sweats right now. But it doesn’t mean B2B marketers like yourself aren’t fashion conscious. There’s actually a lot the fashion industry can teach us about marketing.You were likely marketed those sweatpants. So think about what made you want them. Why did you buy from that particular company? And what was the deciding factor that made you purchase them?It’s likely the company understood their industry, personalized their message, and created original content. Those are a few of the things we’re talking about today with Edgio’s Director of Corporate Communications, Brand and Strategic Content, Sally Winship Comollo. Together, we’re looking at B2B marketing lessons from The Devil Wears Prada. So put on your Chanel boots (they’ll go great with your sweats) for this episode of Remarkable.About our guest, Sally Winship ComolloSally Winship Comollo is Director of Corporate Communications at Edgio. There, she leads the development and execution of strategic content and communications programs that drive awareness for the company's innovative edge platform. Previously, she led content and communications at Equinix. She has over 15 years of experience in marketing communications, content marketing, PR, and events, spanning various industries and sectors, from consumer electronics to cloud computing to legal services.Her core competencies include branding and positioning, content creation and distribution, experiential marketing and events, media and analyst relations, internal and employee communications, and social media. About EdgioEdgio is a globally scaled edge-enabled software solutions provider that helps companies deliver extraordinary digital experiences — faster websites, more responsive applications, the highest quality streaming, and more consistent game and software downloads, to any device.About The Devil Wears PradaThe Devil Wears Prada is about new college grad Andy Sachs who lands a job at a prestigious fashion magazine in New York City, working as an assistant to the editor. It stars Anne Hathaway as Andrea “Andy” Sachs, Meryl Streep as the editor, Miranda Priestly, Stanley Tucci as art director Nigel Kipling, and Emily Blunt as Miranda’s other assistant. The movie came out in 2006 and is based on the book by Lauren Weisberger. It was directed by David Frankel and produced by Wendy Finerman. The screenplay was written by Aline Brosh McKenna. The book was inspired by Lauren Weisberger’s experience as an assistant to Vogue editor Anna Wintour.What B2B Companies Can Learn From The Devil Wears Prada: Know and understand your industry. As Andy is just learning about the fashion industry, she makes an offhand comment about clothing being “stuff.” Miranda Priestly is quick to remind Andy that she is, in fact, the target audience for that “stuff.” Miranda points out that Andy is wearing a cerulean sweater, a color blue made popular by the fashion industry. So knowing your industry means being able to make the discerning and nuanced choices that will speak more effectively to your target audience. So your message resonates with them above all others. You’ll even be so effective, your audience won’t even know they’re being influenced by your “stuff.”Personalize your message. Andy memorizes the guest list for the Met Gala so she can be Miranda’s reference when meeting them. So Miranda was able to personalize her greeting for each person. This small but critical tip is something we can apply to marketing. Sally says, “How do you personalize your message for your different customer segments or your different stakeholders?” You want each customer or each stakeholder to feel important and like they matter to your business. Personalization is a simple yet effective way to do that.Be agile. As Miranda says, “By all means, move at a glacial pace. You know how that thrills me.” Marketers have to be moving quickly and working to stay ahead of the every-changing industry landscape. Ian says, “Just pacing in general is really important. How quickly you're doing sprints or project delivery, whether or not something is good enough to go out, versus how long you spend on it. Like that, to me, is the hardest part of marketing, is ‘How much time do you spend on the thing?’”Create original content. In other words, don’t recommend florals for your spring line of clothing. As Miranda says, “Florals? For spring? Groundbreaking.” It cuts to the core. Sally says when it comes to B2B marketing, “How do you break away from things that may seem easy? Like, ‘Oh, everybody's doing video now, so let's do video’. Well, video might not work for your audience, or how do you make videos, but better?” So don’t follow the crowd, but fashion your own content.Quotes*”Our sales team is going through a very similar transition from just selling solutions or selling the product to value-based solution selling and transparent selling. So being honest about what we can do for them and what we can't do for them. Because that creates that trusted advisor type of role. Our marketing is mimicking that. So not just creating content that shows the value that we bring to the customer, but then also creating content that's valuable to the potential customer.” - Sally Winship Comollo*”Ultimately, the intangible ways of tracking ROI are also important. With analyst relations, when you get to the point where analysts come to you and say, ‘Hey, we've got a report coming out on edge platforms and we want you to be in it,’ Then that to me shows that what we're doing is working.” - Sally Winship ComolloTime Stamps[0:55] Meet Sally Winship Comollo, Director of Corporate Communications, Brand and Strategic Content at Edgio[1:48] Why are we talking about The Devil Wears Prada?[2:48] What does Sally do at Edgio?[3:31] What’s The Devil Wears Prada about?[6:59] Why is The Devil Wears Prada remarkable?[13:52] What can Miranda Priestly teach us about leadership?[19:19] What B2B marketing lessons can we take away from The Devil Wears Prada?[23:18] What’s Sally’s content strategy at Edgio?[28:49] How does Sally prove the ROI of content?[33:49] What advice would Sally give others in content marketing?LinksWatch The Devil Wears PradaConnect with Sally on LinkedInLearn more about EdgioAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Meredith Gooderham, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Changing your content strategy is - in business speak - “scary.” The market is ever shifting and it’s hard to know what platforms to be on, whether to make static images, videos, audio, or blog posts. What do you invest in? Don’t worry, we have answers for you. We’re giving you steps to shift your content strategy in a way that is grounded in research so you can build brand awareness, drive demand, and still sleep at night. In this episode, we’re learning from a company that’s already well into their content strategy transformation - HubSpot. Kyle Denhoff, Director of Marketing at HubSpot, is sharing with us how to use market research to drive demand, how to experiment to see what’s working, and about all the nuances to building a portfolio that gets people to your website and across the finish line. So get ready to dip your toe into new content in this episode of Remarkable.About our guest, Kyle DenhoffKyle Denhoff is Director of Marketing at HubSpot. He joined the company in January 2019 as Group Manager of Marketing (Acquisition). Before he became a Marketing Strategist, Kyle played 7 years of professional lacrosse. He has also served as Director of Digital Marketing and Communications at Fresenius Medical Care North America, and held other marketing roles at Xerox and Haley Marketing Group.About HubSpotHubSpot is an innovative cloud-based CRM platform designed to help align sales and marketing teams, foster sales enablement, boost ROI and optimize your inbound marketing strategy to generate more qualified leads. HubSpot has over 184,000 customers in more than 120 countries around the world. About the benefits of putting content on YouTubeNext to Google, it's the second largest search engine—and the number one for video.YouTube has more than 2.70 billion active users as of 2023. Youtube Premium has 80 million active users worldwide in 2023. 52% of internet users access YouTube at least once a month. Over 122 million people visit YouTube every day via its Website and Apps.Videos are 12 times more likely to be watched than text is read.A survey by Unbounce found that videos on landing pages can increase conversion rates by up to 80%. A survey by Digiday found that 64% of consumers made a purchase after watching a branded social media video. A survey by AdWeek found that 85% of consumers find video helpful when making a purchase decision.YouTube is free to use.You can post cell phone videos - they don’t need to have high production value.YouTube is a Google product, so your videos are more likely to rank in search results. There’s a definite boost to your SEO strategy.YouTube allows users to add captions and transcripts for greater accessibility.What B2B Companies Can Learn From HubSpot’s shift to YouTube:Use market research to drive demand. And create media in the format and location your audience prefers. If they’re listening to podcasts on Apple or watching videos on TikTok, follow suit. Kyle says, “When we look at the market itself, most folks are moving to new channels and new mediums to consume news and education and entertainment. And so you have research companies like Nielsen sharing that YouTube is now the top streaming platform in the United States ahead of Netflix. And so there's this shift happening where folks are going from these traditional media companies to some of these independent media properties to get their information. And so we want to make sure that we are there and meeting our audience and providing them value.” Instead of relying on traditional marketing like buying ads, make a strategic investment in building channels and content that supports your audience’s media appetite to drive demand more effectively.Run experiments to see what’s working. You don’t have to go all in on a marketing strategy. Instead take a tactical approach and experiment on a new channel. Kyle says HubSpot started their shift to YouTube by investing some in video production and seeing if they can convert viewership into demand for the business. So they ran conversion rate optimization experiments, and he said, “We inched into it. We did that for a month or two, and then we built a big enough data set where we said, ‘We really think this can be a meaningful channel for the business and that's when we can build that business case to invest all in on YouTube and build out that network.” What they’ve found is not only does YouTube build brand awareness, but that they’ve figured out how to get people from YouTube over to the HubSpot website. Cultivate a portfolio of talent. We hear again and again on Remarkable that humans buy from humans. So enlist trusted people within your company as well as external creators as brand ambassadors. Kyle says, “There are personality driven brands and institutional brands. We’re all going to end up in a house of personal brands. There's going to be people within your organization or that you build partnerships with that are trusted sources of information. And they're going to be on camera. They're going to be on mic. And they don't have to have the full TV studio production. They can have some good at home cameras and mics and help support your prospects and customers to get more conversions for your business. And so I do think that's where we're headed is folks want to trust other people and brands are going to need to figure out, ‘Okay, who internally is going to be a great representation of my brand?’” It humanizes and lends authenticity to your brand.Assign a key value metric to each channel. Kyle says, the way HubSpot thinks about this is that ”each one of our media programs can serve really two objectives. One is it can support the business's goals of reach and influence. Can we create demand for HubSpot in the market by driving brand impressions to our target audiences? The other thing our media properties can do is they can convert audiences into leads for the business.” So for YouTube, for example, they track new, unique, organic views. For podcasts, they look at reach or listenership. And they’re able to use these metrics to decide where to invest in more content.Quotes*“The framework we go through is, What's the objective? Who's our audience? What channels are we going to use to reach that audience? And then what content can we make for them?’” - Kyle Denhoff*“You could have a podcast, turn it into a video podcast, put it on YouTube, and the audiences are very different. So even though you've built a show for a given persona, the people who listen to podcasts in the car or at the gym are very different than people who are on YouTube and browsing on their laptop or on their phone.”  - Kyle Denhoff*”Most brands need a mix. Like, I'm going to invest in these core media properties for the audiences I know I'm going to want to reach long term. And then if there are these brand building or spike plays where we want to reach a target audience during a given set period of time, let's talk about advertising.” - Kyle Denhoff*”You don't necessarily need a ton of money. Get something out there, get the data points, build the case. And then go back to your business leaders and say, ‘I believe that if we continue investing in this podcast or in this YouTube channel, we can hit these business goals and here's the budget I'll need.’“ - Kyle Denhoff*”Going in cold is the mistake I've seen from a lot of folks, which is I have this big vision, I have this big budget ask, and then it doesn't happen. And then you're like, ‘Oh man, I'm kind of defeated.’ Just start. I mean, you can go to Best Buy and get a Logic cam and a Blue Yeti microphone, and you can deliver value to your audience right away. And you'd be surprised at how many people are going to watch that video and then ultimately take an action.” - Kyle DenhoffTime Stamps[0:55] Meet Kyle Denhoff, Director of Marketing at HubSpot[1:30] Learn more about HubSpot’s content network[3:25] How is the market shifting?[5:52] What is HubSpot’s content strategy?[8:00] What are the benefits of putting content on YouTube?[9:58] How does HubSpot experiment with putting content on a new platform?[11:33] How does Kyle’s team decide what kinds of videos to make?[15:10] Why are personality-driven brands more effective than institutional brands?[17:56] How do you build a network of creators?[28:02] How does HubSpot appeal to different target personas?[30:32] How does HubSpot track what’s working and what’s not?[33:15] How does HubSpot know when to increase or decrease their investment in a particular channel?[34:47] How does Kyle prove the ROI of content?[36:52] The importance of creating evergreen content[38:39] Do you need a big budget to make effective content?[46:56] What’s next for HubSpot?LinksCheck out HubSpot’s YouTube channelConnect with Kyle on LinkedInLearn more about HubSpotAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Your audience is like a fickle love interest. We’re going to show you how to romance them.That’s to say that your audience could be at any place in their buyer’s journey. So it’s important to meet them wherever they are and woo the heck out of them.So in this episode, we’re going straight to the heart of the matter by talking about B2B marketing lessons from 500 Days of Summer with the help of our guest, April Weber. April leads integrated marketing at Infobip. Together, we’re talking about how to meet the customer wherever they’re at in the non-linear buyer’s journey, the importance of presenting your products honestly, and incorporating real stories in your marketing. So brace your tender heart for this episode of Remarkable.About our guest, April WeberApril Weber is Director of Integrated Marketing at Infobip, having joined the company in 2022 as CX Expert. Prior to joining Infobip, April served as Director of New Demand Solutions at INFUSEmedia. She has also held marketing and demand roles at companies like QuinStreet and HID Global.About InfobipInfobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. They help their clients and partners overcome the complexity of consumer communications, grow their business and enhance the customer experience – all in a fast, secure and reliable way. Over the last 15 years, they’ve grown into an Engineering Powerhouse with 70+ offices in 6 continents and over 3,700 experts, aiming to change how the world communicates.About 500 Days of Summer500 Days of Summer is a love story about a relationship that lasted 500 days with a girl named Summer. And the story plays out in flashbacks to memories of the relationship. The main character, Tom, meets Summer after she becomes the new hire at his job, a paper greeting card company. They start seeing each other, but Summer says she doesn’t believe in love and so it’s casual even though Tom wants more than that. They end up arguing and breaking up and Summer quits her job at their company. The next time they see each other, Tom notices an engagement ring, which raises all the questions about why she wouldn’t want to settle down with him, but felt true love with someone else. When Tom does meet someone new, he finds out her name is Autumn.The movie came out in 2009 and stars Joseph Gordon-Levitt as Tom and Zooey Deschanel as Summer. It was directed by Marc Webb from a screenplay written by Scott Neustadter and Michael H. Weber, and produced by Mark Waters. It’s an indie movie that premiered at Sundance, and was picked up by Fox Searchlight Pictures. It’s generally considered a sleeper hit, and brought in $60 million worldwide. It had had a $7.5 million budget.What B2B Companies Can Learn From 500 Days of Summer: The buying journey is often non-linear, so meet the customer where they are. Ian says, “People want that extremely organized fashion, and other people don’t. You as the marketer need to plan those different pathways and journeys, and to be able to tell stories in the moments that matter.” It’s like how in 500 Days of Summer, the story is told in flashbacks to Tom and Summer’s relationship. In the beginning, the viewer needs to see the positive parts of their relationship to understand Tom’s attachment to the relationship. And then as the story goes along, we see the disconnects and the miscommunications, the more negative parts of the relationship. That’s how the viewer understands that Tom is falling out of love with Summer and healing from the breakup. So as the marketer, you need to highlight the moments that matter for your customers and meet them where they are in their buying journey.Present your products honestly and transparently. Over-hyping your products in marketing is misleading, and ultimately leads to disappointment where customers aren’t likely to return. April ties this back to 500 Days of Summer when she says, “Tom idealized his relationship with Summer. We fall into that trap when we're over-hyping our products or solutions to potential clients, when honesty and transparency are crucial in building trust.” So though it’s tempting to play up your products to get higher engagement and sales, don’t do it. Present their real benefits and you’ll earn audience trust. Incorporate real stories. 500 Days of Summer was inspired by a real relationship screenplay writer Scott Neustadter was in while studying in London. April says that “because it was a real story, it was relatable to me. We should be doing the same thing. We should be doing this with our clients, with our content. It adds a human touch. It resonates deeply, I think, when you can actually incorporate real stories behind it.” So add that human touch to your marketing by including real stories in it. It makes your content more relatable and more human.Quotes*”We should always focus on emotional connections and relatable storytelling, whether that's B2B content or B2C content. To make an emotional connection with your audience no matter who they are.” - April Weber*“500 Days of Summer made us laugh. It made us feel sad. And it definitely makes you reminisce about your own experience, which is a great way to have any kind of content. If you can get in all the emotions at once, that's awesome.” - April WeberTime Stamps[0:55] Meet April Weber, Integrated Marketing Manager at Infobip [1:40] Why are we talking about 500 Days of Summer?[4:13] What is April responsible for at Infobip? [5:14] What is 500 Days of Summer about? [10:32] Why is 500 Days of Summer remarkable?[12:28] What marketing lessons can we glean from 500 Days of Summer?[32:58] What’s April’s content strategy at Infobip? [38:44] How does April think about the ROI of content?LinksWatch 500 Days of SummerConnect with April on LinkedInLearn more about InfobipAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The Director of Content Marketing at Mach49 discusses B2B marketing lessons from the Barbie movie, including marketing your brand everywhere, delivering content the “right” way, and utilizing product placement. They also explore topics such as generating excitement for a launch in B2B marketing, adjusting content marketing strategy during COVID, measuring ROI, reimagining case studies, and the power of partnerships.

Is your brand strong enough that you can release logo-less content and people still know it's from your company? Are the visuals, the font, the tone and voice so clearly yours? Brand is so nuanced. But when done well, your name will be the first in the buyer’s mind when they’re ready to make a purchase. In this episode, we’re taking tips from a show that has super strong branding: White Lotus. We’re discussing Season 2 with Atlassian’s Head of Brand Content, Natalie Mendes. Together, we’re talking about how to cultivate a brand that will take you from season to season, investing in the heroes of your brand, and much more. Now, you can put on your bathing suit, but we wouldn’t recommend getting in the water for this episode of Remarkable.About our guest, Natalie MendesNatalie Mendes is Head of Brand Content at Atlassian. She is an award-winning marketing leader with a wealth of experience in content marketing spanning over a decade. At Atlassian, she started and grew the brand content team, with a track record of building successful content strategies that drive traffic, engagement, and conversion. She has  won several awards, including Best B2B Content Site from Digiday and Best Digital Publication from Content Marketing Institute. She has experience in SEO strategy and content development, paid and organic social media, email marketing, website development, and PR.At Atlassian, she leads strategy and execution of content on their website, blog, podcasts, video, and social media. She has grown a team of skilled and motivated content marketers that serve and support their brand and product marketing strategies, as well as managing external agencies for social media and web development. They have grown organic monthly pageviews by 1000% in the past 3 years and proved out paths for sales. She has grown a thriving and engaged following for Atlassian brand and won multiple excellence awards in B2B Content Strategy and Podcasting.About AtlassianAtlassian is a portfolio of products that enable teams, increase collaboration and communication, and help businesses obtain their desired business goals. They connect teams to share work and drive higher productivity and outcomes. The teams they support include software, IT, business, marketing and more. Their team of 7000+ Atlassians supports an international group of 250,000+ customers. They build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned.About White LotusWhite Lotus is about the guests and employees of a fictional resort chain of the same name, White Lotus. While initially everything is beautiful and picture-perfect on the surface, there’s a darkness underneath that reveals itself more and more as time goes on. The second season is set in Sicily and stars Jennifer Coolidge as Tanya McQuoid-Hunt, F. Murray Abraham as Bert Di Grasso, Michael Imperioli as Dominic Di Grasso, Adam DiMarco as Albie Di Grasso, Aubrey Plaza as Harper Spiller, and her husband, Ethan Spiller is played by Will Sharpe. It starts off with the death of a guest at the White Lotus resort and revolves around the sex lives of the characters from cheating to addiction. This is different from the first season, which focused on money and privilege. The series was created by Mike White for HBO and premiered in 2021. There are now two seasons and a third in production, which will reportedly be filmed in Thailand. Each season is set at a different White Lotus resort. The first season was set in Hawaii. It has won ten Primetime Emmy Awards and two Golden Globes.What B2B Companies Can Learn From White Lotus: Cultivate a brand that can carry you from season to season. And piece of content to piece of content. You should be able to use your brand voice across channels. The key is that your content has to be of high value to your audience. They learn to look forward to your content and trust the quality of it. Natalie says, “It's so much easier and efficient in a lot of ways to build on something that's working than to try to change up your story every single year and try new marketing formats just for the sake of it. When you can build on something over time, that's where you see the benefit and the growth, even from an organic SEO standpoint, we still see lots of great traffic coming to our old content. It's not all about the new stuff every time.” It’s like how we know that each season of White Lotus takes place in a different luxury resort. And it sets the stage for drama to unfold. So the audience learns to trust the quality of the storytelling and looks forward to a dark, complex plot that is undeniably White Lotus.Highlight the “heroes” of your brand. Whether it’s a character in your marketing or a fan favorite product, give your audience more. Natalie says, “Find your darlings and really invest in them.” She says, “Whether that's something that starts in your digital world and becomes an event in the real world, or your customers rally around one of your products or a new feature, letting that take off and knowing that that is gonna be good for your brand and good for your customers, while still having the regular cast of characters in the mix.” In White Lotus, it was Jennifer Coolidge’s character, Tanya, who became very popular. And references to her, including memes, are all over the internet. At Atlassian, they unleashed evangelists with resources and messaging to consult with customers. These evangelists, or heroes, strengthen their brand and accelerate the business.Quotes*”It's a show where there is no hero. Nobody really wins. And I think that's sort of what I like about it too, is it's more of a character study in these people and what's driving them to do things and what's holding them back and what are their secrets.” - Natalie Mendes*”Once I started watching White Lotus, I just got immediately hooked on the story and the intrigue. So it's a show where you know the ending but then the whole show is about figuring out how it happened. And so I love how that storytelling device hooks you immediately and then you become part of the show.” - Natalie MendesTime Stamps[0:53] Meet Natalie Mendes, Head of Brand Content at Atlassian[2:40] What is Natalie responsible for in her role at Atlassian?[4:31] What is White Lotus about?[8:11] Why is White Lotus remarkable?[23:02] How does Natalie think about brand?[25:54] What B2B marketing lessons can we learn from White Lotus?[34:59] What’s Natalie’s content strategy?LinksWatch White LotusConnect with Natalie on LinkedInLearn more about AtlassianListen to TeamistryListen to Work CheckAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Marketing is a game. It has its own players, rules and rewards. And the stakes are high. So we’re here to help you win the battle for the Iron Throne. In this episode, we’re bingeing the epic HBO drama Game of Thrones to see what it can teach us about playing the game of marketing. Here to help us is Datadog CMO Alex Rosemblat. And together, we’re exploring how to win the battle by keeping your oath, using the rules of the game to your advantage, and putting your dragons to good use. So don your furs and prepare for battle as we charge into this episode of Remarkable.About our guest, Alex RosemblatAlex Rosemblat is Chief Marketing Officer at Datadog. Prior to his current role, Alex served as the Product Marketer for Dell’s Cloud and Virtualization product family (via the acquisition of VKernel), bringing virtualization management and cloud monitoring software products to market. Alex has 15 years of experience with enterprise software and related technologies through product management, IT consulting, and pre-sales engineering with Symantec (via the acquisition of SwapDrive) and Epic Systems Corporation. He has spent the last 8+ years at DataDog, and helped lead the company to its successful IPO in 2019.About DatadogDatadog is a SaaS-based monitoring and analytics platform for large-scale applications and infrastructure. Combining real-time metrics from servers, containers, databases, and applications with end-to-end tracing, Datadog delivers actionable alerts and powerful visualizations to provide full-stack observability.About Game of ThronesGame of Thrones is a massively successful epic fantasy series with an impassioned following. It’s about a civil war among noble families who are fighting for control over the iron throne that rules the lands of Westeros. Meanwhile an ancient enemy - the Night King - returns after being dormant for thousands of years. There are three major plot lines: the first is about the fight for the iron throne among the families. The second is about the rightful heir coming back to claim the throne. And the third is about the incoming winter, as seasons don’t have a worldly timeline, and so the summer has lasted something like a decade. The winter also implies hard times and the threat from the North, where the wildlings and Night King live. It’s based on the book series A Song of Ice and Fire by George R.R. Martin published in 1996. The series was created by David Benioff and D.B. Weiss for HBO. And it has a massive ensemble cast of over 500 characters. The show stars Emilia Clarke as Daenerys Targaryen, Peter Dinklage as Tyrion Lannister, Kit Harington as Jon Snow, Maisie Williams as Arya Stark, and more. It premiered in 2011 with eight seasons that wrapped up in 2019. That year, it was HBO’s most watched show and the most watched scripted show on TV, period. It had a total show budget of $1.5 Billion, and has earned $3.1 Billion through HBO subscriptions alone as of May 2019. It was filmed in the United Kingdom, Canada, Croatia, Iceland, Malta, Morocco, and Spain.What B2B Companies Can Learn From Game of Thrones: Keep your oath. And only market what you can deliver. It’s when you live up to your oath that you build trust and earn brand loyalty. Ian says, “If you say you're going to do something in your marketing, you better be damn sure that sales can deliver on that, that your product can deliver on it, and that customer success is going to be there if you fall short of that. Because so often we get out way over our skis. We're pitching a product that doesn't exist yet. And that's going to make people way madder than if you just didn't promise it in the first place.” So don’t break your oath like Jamie Lannister did when he killed the king. Ian says, “That follows him forever.” So keep your brand promise - or your “oath” - and deliver on what you market.Play the marketing game. Be strategic in your marketing tactics. Experiment and use what works. And don’t overthink it. Small, steady successes are how you win the game. Alex says, “In demand gen sometimes you set up ads that are kind of gimmicky, and it'd be nice to do something a little bit more cerebral. But hey, you know, people like the jingle or, you know, whatever it is. And I think that there's a fair amount of pragmatism If you stick to that and you don't have this big ideology or this grand picture that you're trying to fill the pieces on. You just keep on stringing together successes of what works even if they're very moderate and small scale. Everything is a stepwise function, and you build your way up pretty high, just like Bronn does in the show.”If you have dragons, use them. Don’t chain them up. Alex says that especially if you’re a startup, you need all the help you can get getting your brand off the ground. He says, “If you have any kind of secret weapon, you better use it. And you're probably going to want to use it pretty early on. You're not going to want to sit on it.” So call up your old classmates who are well connected. Leverage the talents and skills of your employees to make something great. For Alex, he said his secret weapon was that “I understood the persona we were selling to super well. And everything that went out the door was uniquely tailored to what a technical person would react well to. And the stats at the other end just kind of pop off the charts.”Quotes*”Being good at growth marketing is being scrappy. Trying things out, not being afraid to lean into something even if it is a little bit hacky if it works. Never overstepping your bounds, and understanding that the world works a certain way.” - Alex RosemblatTime Stamps[0:55] Meet Alex Rosemblat, CMO at Datadog[2:32] What is Datadog? And what is their marketing strategy?[5:03] What is Game of Thrones about?[7:59] What can Game of Thrones teach us about marketing?[18:56] Character analysis: Bronn as a growth marketer[25:00] How do you leverage connections and unique talents for success?[26:17] The power of positioning and unique selling propositions [29:33] What are the consequences of breaking brand promises?[45:48] The importance of quality over quantity in content creationLinksWatch Game of ThronesConnect with Alex on LinkedInLearn more about DatadogAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Have you ever daydreamed about running your marketing off the rails and blazing your own trail? A trail that feels so true to your company yet so outside the bounds of what B2B marketing normally looks like? It probably feels way too risky. You’ll think, “I’ll alienate my audience.” OR you might find your true audience. Your ride or die audience. And wouldn’t that be worth the risk? Today, we’re looking at the 1990 movie Wild at Heart starring Nicholas Cage and Laura Dern; the movie our guest, Steve Mudd, said was “the first movie that I ever saw that was unlike every other movie I had ever seen.” It’s a movie that has stuck with him ever since he first saw it that he returns to it again and again. Just like you want your customers to do with your brand. Steve is Founder & CEO of Talentless AI, and he’s here to guide our exploration of marketing lessons taken from the cult classic. Together, we talk about how to use a simple storyline to be creative elsewhere, and how to create a campaign unlike any other. So buckle up for this wild and viscerally thrilling episode of Remarkable.About our guest, Steve MuddSteve Mudd is founder and CEO of Talentless AI, a next-gen creative agency focused on creating good content at scale. Talentless AI is bringing together best-of-breed capabilities in GenAI, synthetic media, and digital production to help brands be more human in the age of AI. Previously, he led content marketing and messaging strategy for the Public Cloud Services business unit at NetApp, where he delivered provocative content that told complicated stories in creative and authentic ways.Steve has a long history as an IT storyteller, working for Ogilvy on brands such as IBM, Lenovo, Level 3 Communications, and Iron Mountain. He was also the host of the popular Ogilvy Podcast. Prior to Ogilvy, he marketed wind energy for Xcel Energy, helped transform sales and marketing for Encyclopaedia Britannica, and was a tour guide for the Coors Brewery. He also wrote, directed, and produced the feature film, Seclusion, now available on VHS at your local Blockbuster. He holds a BA in English from the University of Wyoming.About Wild at HeartWild at Heart is a movie about a young couple, Sailor and Lula, who run away together after Lula’s mom hires a hitman to kill Sailor. It stars Nicholas Cage as Sailor and Laura Dern as Lula. Sailor is a very romantic just-out-of-jail type that wears a snakeskin jacket and sweeps southern belle Lula away in his 1965 Thunderbird convertible. And they plan to run away to California, stopping at motels along the way. It was written and directed by David Lynch based on the book by Barry Gifford. When it came out in 1990, Wild at Heart was very controversial because of its sexual and violent content. The Guardian called it “a film of extreme violence and ugliness.” It was presented at the Cannes Film Festival where critic Dave Kehr said it was received with “the most violent chorus of boos and hisses to be heard in a decade.” Nevertheless, it became the controversial recipient of the esteemed Palme d’Or.What B2B Companies Can Learn From Wild at Heart: Create a campaign so wildly different from the rest. Which may take a bit of daring, but is actually not that hard to do, since B2B marketing tends to be serious, corporate and sterile. Instead, make it funny and playful. Draw inspiration from your favorite movie, TV show, B2C ad, whatever! Surprise your audience that they are, indeed, seeing a B2B campaign. It will stick with them. Steve says, “When we go to the movies, we have an expectation of what that movie's gonna be. When I see marketing, when I go on LinkedIn now, I have an expectation of what that's gonna be.  But if I see something that's really, really different, I'm going to be attracted to that. My eyeballs are going to be drawn to that and I'm going to go to that.”Use a simple storyline. It’s easier for your audience to get on board with and follow. Plus it allows your message to shine. Ian says that Wild at Heart doesn’t have “the craziest plot. It's not the craziest storyline. But the characters and everything else are crazy. David Lynch fills in the entire tapestry with the most ridiculous characters you could ever possibly imagine.” So using a simple storyline, like how David Lynch uses a roadtrip, gets your audience hooked while allowing for flexibility to be creative elsewhere. Include familiar elements in an unusual campaign. They act as a tether for the viewer, so they’ll still understand what you’re marketing. It’s like how David Lynch uses references to The Wizard of Oz as storytelling mechanisms. So viewers who are familiar with the story of Dorothy on the yellow brick road will draw parallels between what happens in  Wild at Heart, and all the trials Sailor and Lula face on their way. Steve says that David Lynch combines “the incredibly familiar” with his storytelling so that the viewer is “open to the weirdness of the world.” So in your next wild campaign, remember to tether it back to your brand, your message, and your known characters.Quotes*”The story is still king, the characters are still king. And so the thing that you haven't seen before may not be this explosive visual or violent thing. But it's going to come down to the strength of the character and the voice in the content that you create.” - Steve Mudd*”If it just looks different, it’ll stand out. It's something that someone has to stop scrolling and give three extra seconds to be like, ‘What is this? I don't know if I like it or not, but what is it?’ There's literally hundreds and hundreds of people that have a story of walking out from watching Wild at Heart. And like, that's better than nothing. It's better than being forgotten.” - Ian FaisonTime Stamps[0:57] Meet Steve Mudd, Founder & CEO of Talentless AI[1:51] Why is Wild at Heart remarkable?[2:28] Learn more about Steve's career journey and storytelling[3:25] What’s Wild at Heart about?[4:57] Why was Wild at Heart so controversial? How was it received?[6:00] How was Wild at Heart in a league of its own?[14:01] B2B marketing lessons from Wild at Heart[17:47] The role of AI in content creation[27:53] The importance of unique and serialized contentLinksConnect with Steve on LinkedInLearn more about Talentless AIAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Meredith Gooderham, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Corner! Sharp! Behind! For anyone who’s ever worked in a restaurant, you know these words mean a lot. It’s your language. For marketers, this is more like KPIs, ABM, ICP, Demand Gen. Using the lingo, the jargon, the correct terminology, is a powerful tool when you’re trying to reach and resonate with your target audience. You want to speak their language.This means doing some market research to learn industry terms and how they’re used. This will also tell you a lot about what your audience cares about. And when you get it right, you’ll know. Your engagement will rise and so will your ROI.This is what we’re talking about on today’s episode with JP Lespinasse, VP of Brand Marketing at Lightcast. JP and the Remarkable team are watching FX’s The Bear. Together, we’re talking about speaking the language of your audience, serving your audience what they crave, using familiar story recipes, and much, much more. So make yourself a sandwich and tuck in for this episode of Remarkable.About our guest, JP LespinasseJP Lespinasse is VP of Brand Marketing at Lightcast. He has over 25 years of marketing, communications and partnerships experience. Previously, he served as Head of Content Marketing at PayPal and Executive: Director of Content Strategy and Management at IBM. He has also worked at companies like Gap/Old Navy, NOKIA, and the NBA.About LightcastLightcast, which is the merger of Emsi and BurningGlass, is the largest integrated data provider of jobs, skills, roles, and occupational data in the world.They are a global pioneer in the collection and big-data analysis of information on the labor market. Their data provides the world’s most detailed information about occupations, skills in demand, and career pathways. Their tools collect real-time data from over 40,000 sources every day, contributing to a database with over 1 billion job postings and billions of other data points. They combine that with curated input from dozens of other statistical sources, like government agencies, to provide the most complete view possible of the fast-changing labor market. They put that information to work for businesses, communities, and education providers by showing them the granular details and big-picture trends they need in their organizations.Whether you’re interested in software salaries in Seattle, need new skills in New Zealand, or looking for anything in between, Lightcast data can provide the insight you need.About The BearThe Bear is a show about an award-winning chef who leaves his Michelin star restaurant to go back to his hometown after his brother passes away to take over his brother’s sandwich shop. And so while struggling to keep the rowdy staff and messy kitchen running, he’s also trying to process and grieve his brother’s suicide. A lot of people who have worked in food service have said it’s a realistic depiction of what it’s actually like running a professional kitchen. At any moment it feels like it’s going to all fall apart, and it deals with the health inspections, payroll, dirty floors, plumbing and all of the tiny details that make it seem real. It stars Jeremy Allen White as “Carmy” Berzatto, Ebon Moss-Bachrach as the restaurant manager, Ayo Edibiri as the new sous chef, and more. The show was created by Christopher Storer for FX and has two seasons out on Hulu. The first season received 13 Emmy nominations including outstanding comedy series.What B2B Companies Can Learn From The Bear: Serve your audience what they crave. Do research to understand their wants and needs. Then aim for continuous improvement. In The Bear, JP says that the main character, Carmi, knows that he can’t keep making Michelin star-level food when he takes over his brother’s sandwich shop. The customers just want the sandwich they know and love from The Beef. JP says, “For us as marketers and for Carmi and the staff at The Beef, it’s so important that in those first few episodes, it wasn't about changing anything. It was just about really focusing and listening and understanding the audience. What do they want? What do they come back for? How do I continue to serve them that?” This is especially true for marketers joining a new company where you see room for improvement. Don’t try to change everything at once. But make small changes along the way that will raise the quality of your output without alienating customers.Use familiar story recipes. We know the rags to riches, or in this case, riches to rags storytelling recipe. Because it works. Using these known recipes reels in your audience more easily because it feels familiar. It’s something they can immediately relate to. Yet it doesn’t mean the rest of the story is formulaic or that the ending is obvious. It’s just a place to start and hook your audience. Plus twists and turns in the storyline later will be even more of a surprise. When it comes to The Bear, Ian says, “Everybody and their brother has been to Chicago. And everyone has been to a sandwich shop in Chicago. So this idea that is so familiar, which is like, ‘Person moves back home to Chicago and takes over a sandwich shop, even though they're Michelin star.’ We just all immediately are like, ‘Okay, I've been to a sandwich shop in Chicago and I totally know how that feels.’” Make it feel real by showing the good, the bad and the meh. You will speak most effectively to marketers by acknowledging the less glamorous and even mundane parts of their job. JP said it best when he said The Bear “took off because all of these folks who had worked at restaurants were like, ‘Yep, that's exactly how it is.’ It's just so important to speak authentically to your audience.” And Ian adds, “If you don't really care, if you want to do the Grey's Anatomy version of it, right? Like, that's fine too, and it probably will be really commercially successful. But you won't get the diehards. And in today's day and age where the diehards are so vocal, it's a much more valuable currency to get the little details right.” So The Bear doesn’t shy away from the feeling of losing sense of time when you’re in the weeds, swamped with orders, or the payroll, plumbing, and no-shows. That’s why it resonates.Quotes*”Marketers sometimes do ourselves a disservice. You’ve written 17 drafts of this webpage before it goes up. And so by the time it goes up, you're sick of it. And you're ready to change it immediately. The audience has never seen it before, right? The average person who comes to a webpage, they stay for a minute and a half, right? Like, so they're not going deep into all the individual words, the pictures and how you've architected it. So just let it sit. Let it breathe.” - JP Lespinasse*”Back when I worked at IBM, we canceled and reworked a whole campaign because we'd done all this due diligence and were going to put some messaging out to the developer audience. And then at the last minute, we're like, ‘You know what? We should show this to some developers before we put it out into the world.’ And so we invited them over for pizza and a chat, and they're like, ‘Yeah, that's not how we talk. That's how the movies show how we talk, but that's not really authentically how we talk.’ And so we used all their feedback to rework the campaign.” - JP LespinasseTime Stamps[0:54] Meet JP Lespinasse, VP of Brand Marketing at Lightcast[1:23] What’s remarkable about The Bear?[4:26] What does JP do at Lightcast?[7:54] What’s The Bear about?[20:11] How was The Bear created? Learn about its backstory.[26:03] What B2B marketing lessons can we take from The Bear?[30:57] How can you elevate your brand?[33:01] Why is it important to understand the language of your audience?[44:09] How does JP approach the challenge of measuring ROI in content and brand?[55:58] What role does brand play in B2B?LinksWatch The BearConnect with JP on LinkedInLearn more about LightcastAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.