Remarkable Content with Ian Faison

Nailing down your brand voice is tough. Especially when you’re writing content for videos, blogs, Instagram, Twitter, TikTok…we could go on forever. Because a strong brand voice helps you stand out, drives brand affinity, and improves conversion rates. But where do you even start? What tone do you use? How wordy or concise should you be? We have answers for you. We’re tuning in to the Queen of brand voice today: Taylor Swift. Along with VP of Brand, Content and Communications at ZoomInfo, Meghan Barr, we’re exploring how Taylor Swift listens to her audience, how she defines her writing style, and how that changes with each reinvention. So grab your glitter pen and take notes on this episode of Remarkable.About our guest, Meghan BarrMeghan Barr is VP of Brand, Content and Communications at ZoomInfo. She joined ZoomInfo in January 2021 as Senior Director of Content and Communications. After nearly two decades as an award-winning journalist at The Associated Press and The Boston Globe, Meghan joined the tech world at ZoomInfo, a software company that is modernizing how businesses go to market.During her journalism career, Meghan covered some of the biggest breaking news stories in the world, including Occupy Wall Street, Superstorm Sandy, and the Boston Marathon bombings. As a reporter based in several Midwestern cities and, later, New York City, she broke news about serial killers, witnessed a death row execution by lethal injection, followed politicians on the 2008 presidential campaign trail, drove through flooded roadways, chased ambulances and tornadoes, climbed to the top of the World Trade Center on a rickety ladder, interviewed famous athletes, and generally had a lot of amazing adventures. Over the years, her areas of expertise included crime, income inequality, transportation, and tourism. She also became one of the AP's trained video journalists capable of shooting and producing my own video reports streamed globally to clients for AP Television News.As an editor, Meghan directed metro news coverage on Boston.com for several years before becoming an editor at The Boston Globe Magazine, where she commissioned and edited longform narrative features and adapted excerpts from forthcoming works of nonfiction.Meghan is passionate about telling impactful stories that resonate. She’s also dedicated to helping working parents succeed in a world where the odds are stacked against them, particularly for working mothers. At the Globe, she was part of a fierce committee of women who successfully lobbied for a better family leave policy. At ZoomInfo, she launched a caregivers employee resource group to help support and advocate for employees who care for children or elderly relatives.About ZoomInfoZoomInfo (NASDAQ: ZI) is a leader in modern go-to-market software, data, and intelligence for more than 30,000 companies worldwide. ZoomInfo’s revenue operating system, RevOS, empowers business-to-business sales, marketing, operations, and recruiting professionals to hit their number by pairing best-in-class technology with unrivaled data coverage, accuracy, and depth of company and contact information. With integrations embedded into workflows and technology stacks, including the leading CRM, Sales Engagement, Marketing Automation, and Talent Management applications, ZoomInfo drives more predictable, accelerated, and sustainable growth for its customers. ZoomInfo emphasizes GDPR and CCPA compliance. In addition to creating the industry’s first proactive notice program, the company is a registered data broker with the states of California and Vermont.About Taylor SwiftTaylor Swift is a singer and songwriter and all-around music industry phenomenon who is currently on her much-talked-about Eras Tour. She was originally known for country music but is overall considered a pop artist. She has collected Grammys, American Music Awards, Billboard Music Awards, and more #1 albums than any other woman ever. She has a strong, defined personal brand that fans tap into, namely the red lipstick, wearing the number 13, and wearing friendship bracelets. She’s also a strong advocate for artist’s rights. What B2B Companies Can Learn From Taylor Swift:Decide who you are as a company. What are your values? What’s your mission? How would you describe your company? Answer these questions first, and that will inform your brand voice. Meghan says, “Which brand archetype are you? You can be the hero. You can be a helper. It’s an important question of like, ‘Who do you want to be as a company? Who do you want to be as a brand? What are you all about, basically?’Lurk on your audience. Tune into their social media to find out what matters to them. Then create content that plays to your audience’s values. Taylor Swift calls her approach “Tay-lurking.” She investigates what fans are doing and saying on social media, and that’s how she understands what they care about. She then builds it into content. This way, she gives fans what they want (another concert, hidden Easter eggs, etc.).Put effort into building your community. Community doesn’t build itself; it depends on give and take. (Emphasis on the “give” part). The energy and attention that you invest in your community comes right back to you in the form of brand affinity. Taylor Swift is constantly engaging with her fans, whether it’s at her concerts and giving away her black fedora to a special fan, on social media, or at meet and greets. She gives the impression of being very accessible, and that she “gets” her fans. So put some effort into building that emotional connection and reap the benefits.Reinvent your brand to renew audience interest. As your company grows and develops, refresh your brand to reflect the change. Taylor Swift has reinvented (aka rebranded) herself many times, from country music to pop, album to album. Each has had a different feel and look. Even the name of her tour - The Eras Tour - plays to this. She has grown and changed through each era, each album. And her fans have grown with her, gaining momentum. Taylor Swift even uses different voices in her songs. At the 2022 Nashville Songwriters Association International annual ceremony, she said she has three styles of lyrics: quill lyrics, fountain pen lyrics, and gel pen lyrics. The important part is that Taylor Swift is the one writing them. And it’s her personal brand fans are attached to. She already made a psychological bond with them, and they are always looking out for new content from her. So keep your branding feeling fresh, including your brand voice, so your audience stays invested.Quotes*“The Tay-lurking thing is her listening. Like every good marketer, she spends time with the customers. She's out there listening to what her fans want and responding to that stuff. That's how she can layer in all these little hidden messages and hidden secrets and know that people are going to find them because she's probably reading how much people love that stuff.” - Ian Faison*”She's investing the time in her fans that they are investing in her. She’s feeding the frenzy of her fans, of the community. You have to invest in your audience. You have to listen to them and actually put the work in.” - Meghan Barr*”One of the big marketing takeaways from Taylor Swift in the totality of her career is her acknowledgement that ‘I know my fans better than you know them.’ She knows what she’s making and who it's for. And if you don't like it, it's not for you.” - Ian Faison*"You can't be everything for everyone. You have to pick a lane, you have to decide what you're doing and commit to it.” - Meghan Barr*”If you don't know your audience, you're going to fail. You have to know who they are, what they think about, what they're worried about, what they're stressing about… you have to really put in that time and effort. Because otherwise you can't get inside their heads. You can't figure out what's going to resonate with them." - Meghan BarrTime Stamps[0:55] Meet Meghan Barr, VP of Brand, Content and Communications at ZoomInfo[1:33] Why are we covering Taylor Swift?[2:52] What does Meghan do at ZoomInfo?[4:07] Learn more about Taylor Swift[9:49] Why is Taylor Swift remarkable?[13:09] Why authenticity is more important today, after the advent of AI in marketing[24:14] More marketing takeaways from Taylor Swift[38:45] Learn about the modern go-to-market indexLinksListen to Taylor SwiftConnect with Meghan on LinkedInLearn more about ZoomInfoRead the AdWeek article on ZoomInfo’s collaboration with ColossusCheck out ZoomInfo’s go-to-market playsAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise.

You can learn a lot by looking at the past. Especially at an era that shaped how we think of marketing today. Today, we’re traveling back in time. And we’re doing it in style.Come with us to Madison Avenue in the 1960s, a formative time for advertising and marketing. It was the “Mad Men” that walked so the 21st Century marketers could run. And even though we’re equipped with technology, AI and all sorts of new digital tools, many of the cares and struggles feel familiar. But we’re not just turning to the past today to commiserate. We’re looking at case studies and learning from the classic masters of marketing…through the lens of Hollywood, of course.In this episode, we’re turning to the series that brought marketing into pop culture and earned Lionsgate $26 million a year: Mad Men. Joining us is VP & Head of Marketing at G2, Palmer Houchins. Palmer and the Remarkable team are discussing how to balance delivering on your brand promise with connecting emotionally with your audience, being persistent with marketing ideas, and paying attention to all the little details. So put on your sharkskin suit and wingtip oxfords for this episode of Remarkable.About our guest, Palmer HouchinsPalmer Houchins is the VP, Head of Marketing at G2. He previously served as a senior marketing leader and G2 customer at Mailchimp (acquired by Intuit) and CallRail ($125M+ in funding).He is a veteran marketer with 15+ years of experience growing businesses, scaling teams and building brands.About G2G2 is the largest and most trusted software marketplace, helping 80 million people every year make smarter software decisions based on authentic peer reviews.About Mad MenMad Men is a drama series about a prestigious New York ad agency called Sterling Cooper in the 1960s focusing on debauched ad executive Don Draper, who’s played by Jon Hamm. It also stars Elisabeth Moss, Christina Hendricks, January Jones, John Slattery and Vincent Kartheizer. The series was created by Matthew Weiner and produced by Lionsgate Television. It aired from 2007 to 2015. According to the pilot episode, the name “Mad Men” is short for Madison Men, or the men that worked on Madison Avenue in New York City. It won 16 Emmys, five Golden Globes, a Peabody award, averaged 2 million viewers over its run, and made Lionsgate about $26 million a year.What B2B Companies Can Learn From Mad Men:Be persistent. If you have a cool idea for a marketing campaign, don’t let it drop. It’s only a matter of time before that idea becomes your next success. Writer Matthew Weiner wrote the script for Mad Men in 2001, but it didn’t get picked up until four years later. Palmer says, “Matthew Weiner was writing this script on his off time at The Sopranos where he was a writer and just had it in his back pocket. And he just kept trying to get it made, get it made, no one was interested. And then boom, this happens and it becomes one of the most successful shows of all time.” So hold onto those good ideas and advocate for them. If you believe they’re good ideas and worthy of being created, act with conviction.Pay attention to the details. Make sure every part of your design and marketing aligns with your brand. The logos, font, pictures, the messaging, are all a part of your image. Just like how every detail of the set and costuming in Mad Men are meticulously styled to make the viewer feel like they’re in New York City in the 1960s. According to an article by Zooey Norman on ScreenRant.com, “Every single secretary's desk included a small Rolodex in which each and every card was filled out with addresses and contact information. Their desks also contained documents formatted and filled out to appear like real notices, letters, and memos in order to create the illusion of a truly functional office.” That’s the level of detail you want to get into in your marketing. Every element matters.Deliver on your brand promise first, connect emotionally with your audience second. There’s a scene in Mad Men when they’re trying to win the Burger Chef business, and Peggy goes to the restaurant to do a focus group. Her goal is to hone in on the emotions of customers and what resonates with them. Palmer says, “you want that emotional connection, but your products also have to deliver on that basic thing. And so in a B2B context, we want to have that aspirational element. But we've also got to be able to just simply deliver on kind of a functional ROI level as well.” So focus on your brand promise first before tying it to emotional connection as well.Quotes*”Too often we fall into that trap, and the same thinking of, ‘Well, this is popular, so we're just going to keep doing more of that,’ and not going against the grain, or zagging when everyone else is zigging. And I think that [Mad Men] is a testament to that thinking, especially as it relates to creativity.” - Palmer Houchins“You can spend weeks and months and years crafting the perfect copy, but in our world, it's going to get A/B tested, it's going to get split tested, and the distribution of getting that out in front of people [isn’t] linear. You have to know that that piece of copy that you spend so much time writing, that might not be the first thing they see about your brand. That might be the 500th. That might be after they've already talked to a salesperson. It might be before. There's so much more complexity to marketing now.” - Ian Faison*”There's a lot of nostalgia in this show. They're using real products, like Coke, Heinz beans, Burger Chef, Hilton, Lucky Strike and Jaguar. Because they're real, it's cool to see an ad campaign for super common household brands. Giving the listener or the viewer some signposts that they're familiar with will go a long way.” - Ian Faison“I think nostalgia is a part of it, but as someone who wasn't alive during the 60s, for me, it was almost like this exploration of history; a time to kind of live in that. And I think using real products, real elections and real world events is how they earmark it. It helps you tether to a different era.” - Palmer HouchinsTime Stamps[0:55] Meet Palmer Houchins, VP & Head of Marketing at G2[1:32] Why are we covering Mad Men?[4:30] What does Palmer do at G2?[6:09] What is Mad Men about?[7:16] How was Mad Men made?[13:47] What makes Mad Men remarkable?[25:16] What are marketing lessons we can take away from Mad Men?LinksWatch Mad MenConnect with Palmer on LinkedInLearn more about G2About Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise.

Fans of your brand are one step away from becoming advocates for your company. Help them cross that line by sweetening the deal.Because if you can get fans to talk about why they love doing business with you, it’s the most effective way to do marketing; word of mouth is an extremely powerful tool proven to make sales. According to a Nielsen report, “92% of consumers around the world say they trust word-of-mouth or recommendations from friends and family, above all other forms of advertising.” And when you can offer a referral program for customers, it incentivizes their brand advocacy. Our guest today, VP of Marketing at Gigster, Martha Aviles, says that word of mouth marketing paired with a referral program leads to an almost 100% close rate. So in this episode, we’re talking with Martha about what leveraging referral programs looks like, how to break rules to create exclusive and unique content, and why there is always inherent risk in creating something truly remarkable.About our guest, Martha AvilesMartha Aviles is VP of Marketing at Austin-based Gigster, a firm that accelerates the delivery of digital transformation applications giving companies the agility to thrive in a software-defined world. With 20+ years of high-tech marketing experience in SaaS, semiconductor, networking, and network security at start-ups, private, and public companies, she is a fierce marketing leader. Martha has a gift for building and growing high-performance marketing teams, corporate brands, and inspiring thought leadership. Her extensive experience includes lead generation, integrated marketing, product marketing, digital marketing, public relations, brand management, analyst relations, and crisis communications. In addition, she has successfully led through 20+ mergers and acquisitions, including managing several integration and acquisition exits. Prior to joining Gigster, she was VP of Marketing at Austin-based Talroo, and also held senior leadership roles in marketing at RigUp (now Workrise) and Enverus - both of which have reached Unicorn status in Austin. Martha is an MBA graduate from the University of Texas and holds a BBA from Texas A&M University. Connect with her on LinkedIn at https://www.linkedin.com/in/maviles/About GigsterGigster is a smart software development service that combines top developers, designers and product managers with artificial intelligence to build your project. Have your software reliably delivered at twice the speed, with end-to-end management and visibility.About AirAir is a sports drama based on the true story about Nike’s deal with Michael Jordan to create Air Jordans, the line of sneakers that is super popular today. In 1984, Nike was about to shut down its failing basketball shoe division. So in a last ditch effort, Nike’s basketball talent scout, Sonny Vaccaro, was sent to find a new spokesperson for Nike basketball sneakers. He advocated for the unlikely pick, rookie Michael Jordan, even though Jordan’s preferred brands were Adidas and Converse, and he would have n been too expensive for their budget. Nevertheless, the deal came through with the stipulation that Jordan would get a cut of every Air Jordan sold, and the Air Jordan was born. In its first year, the sneakers far exceeded expected sales of $3 million, and brought in $162 million. The movie was directed by Ben Affleck and written by Alex Convery, and stars Damion Young as Michael Jordan, Viola Davis as his mother, Matt Damon as talent scout Sonny Vaccaro, and Ben Affleck as Nike co-founder and chief executive Phil Knight. It also stars Jason Bateman, Chris Messina, and Marlon Wayans, among others. It’s the first movie from Ben Affleck and Matt Damon’s new venture, a production company called Artist’s Equity. It’s an artist-led studio that will give creators a cut of the profit from projects. So Air was a conscious choice as their first film, as it reflected the ideal of giving a cut to the talent. What B2B Companies Can Learn From Air:It pays to do partner marketing. Leveraging partner marketing and offering incentives to your partners or brand advocates increases sales. Martha says, “There are some customers who will be advocates for you, and they're really, really happy with your services, and typically, birds of a feather flock together. If they recommend you, you give them a piece of the action. Things like that work. And those deals are typically almost a 100 percent close rate. It always pays exponentially.” Find customers who are willing to advocate for your brand and offer them a partner deal.Don’t rest on your laurels. Keep giving it your all no matter how long you’ve been in the business. Nike failed to do this when pitching an endorsement deal to Steph Curry in 2013, mispronouncing Steph’s name and leaving another athlete’s name on the PowerPoint deck when presenting. Needless to say they lost the deal because of their sloppiness in what ESPN has called “the worst endorsement pitch ever.” So tune in to what’s going on in your industry, experiment with new marketing techniques, and always always pay attention to the details.Break the rules. Don’t follow trends or do what all the other B2B brands are doing because you think you’ll be taken “seriously.” Instead, tune in to your brand values and create evergreen content. Martha says, “At the time, the NBA had a stipulation that the shoes had to be [mostly] white…Nike paid all of the fines for Michael Jordan to wear these red and black Jordans, which is how they launched. Before, Converse and Adidas were the shoe to wear and Nike's were like your dad's shoe, nobody wanted to wear those. But they brought in that cool factor…And then everybody wanted the shoe and they built the demand.” Be bold enough to break the rules and create demand for your unique content.Quotes*”There's so many times where we have to innovate or we have to figure something out when your back's up against the wall, but [Nike] knew they didn't really have anything to lose. That's how they were approaching it, because they were shutting down this division. It was either like, ‘We're not going to have basketball shoes,’ or ‘We're going to get Michael Jordan,’ you know? And they made the right bet, but it was a big bet.” - Martha Aviles“If you're telling any type of marketing story, being able to start at the beginning with that uncertainty, with painting the picture in the audience's mind that this might not work, that this crazy thing might not happen…getting into the person's headspace of where they were in that moment, how they felt in that moment, is so important to the story.” - Ian FaisonTime Stamps[0:55] Introducing VP of Marketing at Gigster, Martha Aviles[1:45] Why are we talking about Air?[2:49] Learn about Martha’s role at Gigster[3:58] Tell me more about the movie Air[16:20] What marketing takeaways can we glean from Air?[23:34] Learn about running customer referral programs[31:31] What was Martha’s content strategy at Talroo?[32:15] How does Martha view the ROI of content?[33:57] What are exciting projects Martha is working on at Gigster?[41:22] Exploring Lionel Messi’s deal with the MLS and Apple+ as a modern day example of athlete dealsLinksWatch AirConnect with Martha on LinkedInLearn more about GigsterAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise.

Wake up. There’s a glitch in the matrix. That’s because we’re seeing deja vu - your campaigns are starting to look the same. Need some fresh ideas? We’re here for you.But in reality (what is reality anyway?) you don’t have to come up with the freshest never-before-seen content. You just have to pull from all of your favorite pieces of content. Take the inspiring bits. All of them. And put them together to make something new.See, the creators of The Matrix, the Wachowski’s, even said they took “every idea we've ever had in our f***ing lives” and put it into the Matrix. Based on the ideas from French philosopher Jean Baudrillard, they also pulled from the techno scene, anime, martial arts, and more. There are even references to Alice in Wonderland and The Wizard of Oz, these very familiar cultural symbols. And yet when The Matrix was released, it was something fresh. It received wide acclaim, won Academy Awards, and basically broke the box office, bringing in over $460 million. So in this episode, we’re going down the rabbit hole of marketing lessons we can learn from the 1999 film with the help of Deel’s Director of Content Marketing, Anja Simic. Together, we discuss how to pull your inspiration into your B2B marketing, create educational content that preempts audience questions about your product or service, and call out audience pain points. So put on your very dark, very tiny sunglasses for this episode of Remarkable.About our guest, Anja SimicAnja Simic is Director of Content Marketing at Deel. She has been with the company over 4 years, having started in December 2018 as Senior Content Marketing Manager. Prior to Deel, she served as Digital Media Coordinator at Impact Hub Network.About DeelDeel is the all-in-one HR platform for global teams. It helps companies simplify every aspect of managing an international workforce, from culture and onboarding, to local payroll and compliance. Deel works for independent contractors and full-time employees in more than 150 countries, compliantly. And getting set up takes just a few minutes. For more information, visit Deel.comAbout The MatrixThe Matrix is a sci-fi action movie about a computer programer who discovers that the world as we know it is a simulation. In this awakening, he finds out that machines have created the simulation to distract humans and are using his body as an energy source in the meantime. He bands together with other people who have been freed from The Matrix to rebel against the machines. The 1999 movie stars Keanu Reeves as Neo, Carrie-Anne Moss as Trinity, Laurence Fishburne as Morpheus, and Hugo Weaving as Agent Smith.The Matrix was created by Lana and Lily Wachowski, known professionally as The Wachowskis. They had only written and directed one movie before - Bound, a 1996 neo-noir crime thriller. Now they’re now known for V for Vendetta, Cloud Atlas, and more. The Matrix was made when the Wachowskis were asked by a friend to develop an original comic book concept, which they started working on in 1992. It began with the idea that everything in our world is a simulation in a digital universe, an idea inspired by French postmodern philosopher Jean Baudrillard (1929 - 2007). Baudrillard believed that we have lost all ability to make sense of the distinction between nature and artifice. In the movie, the Wachowskis nod to Baudrillard when Neo hides his contraband software in a hollowed-out copy of "Simulacra and Simulation," a book by Baudrillard. The idea that “our reality” is a simulation allowed the Wachowskis to explore and experiment with special effects and camera tricks to make many iconic and memorable scenes, like the bending spoon and the slow-mo bullet dodging scene. The style of the movie is influenced by cyberpunk, anime, and martial arts. What B2B Companies Can Learn From The Matrix:Combine all of the ideas you’ve ever had. That’s exactly what the Wachowski’s did when they developed the story of The Matrix. They pulled inspiration from the techno movement, anime, martial arts, and cyberpunk as well as the postmodern philosopher Jean Baudrillard to create something totally new, but whose references were recognizable. This made The Matrix accessible and not totally foreign while also being inspired and thought provoking. So pull in those ideas and make something totally new!Present complex products in an understandable way. Use clear visuals and straight-forward language that appeals to both the technical buyer and the layman. By speaking to both, you increase your potential customers. Anja says, “When you're talking about a product, you are trying to explain it in a way that's relatable to your potential buyer, to a prospect. So you're trying to find the words, use the visuals, use the brand, everything in your power to respond to a need. The Matrix is doing the same. So it's based on the very complex philosophy of postmodernism, but the movie presents it in a way that's very light, that is relatable.”Call out your audience’s pain points. This grabs their attention and sounds like you’re talking directly to them. Trinity does this when she meets with Neo in the nightclub. She says, “I know why you're here, Neo. I know what you've been doing... why you hardly sleep, why you live alone, and why night after night, you sit by your computer.” Neo immediately knows that Trinity has been paying attention to him, understands what he’s going through, and that it’s important to her. Which is exactly how your audience will feel if you do the same.Quotes“There is some hesitancy from marketers to not want to pull in a bunch of different things that they like and put them together. But that's what makes [The Matrix] feel so cool and different. The cramming of worlds together in that way is what makes this feel so unique. So like, take a few things that you are really passionate about - content that you love - and just put it together.” - Ian Faison*“I think you need to be really flexible with [your content strategy] because the markets change, the business landscape changes the economic factors change. So what you devise as a plan for this year might not work next year because we are living in very uncertain times. We don't know how the next few years are going to look. So being lean and flexible is the right way to address any strategy, but content strategy in particular.” - Anja SimicTime Stamps[0:55] Introducing Director of Content Marketing at Deel, Anja Simic[1:50] Why are we talking about The Matrix?[4:22] Tell me more about The Matrix[8:52] What makes The Matrix remarkable?[11:11] What are some marketing lessons we can take away from The Matrix?[33:49] How does Anja think about content at Deel?[36:58] How does Anja prove the ROI of content?LinksWatch The MatrixConnect with Anja on LinkedInLearn more about DeelAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Meredith O’Neil, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise.

Are you a chaos muppet or an order muppet? Knowing the answer to this very important question can help you unlock your B2B marketing potential. Here’s why.There’s magic chemistry that happens when a chaos muppet joins forces with an order muppet. (Replace the word “muppet” with “marketer” in this instance.) It’s like a marketing power couple. You need the wildly outside-of-the-box thinking of the chaos side tempered with the composed, organized, planning mind of the order side to create truly remarkable content. It’s these two energies that work synchronistically to create content worth talking about.So in this episode, we’re looking back at nearly 70 years of Muppet history and one Slate article that made us ponder, “What kind of muppet am I?” And break down all of the wild and wondrous things muppets can teach us about B2B marketing with the help of CircleCI’s Director of Content Marketing, Gillian Jakob Kieser. Together, we talk about allowing some of that chaos into your campaigns, developing useful and evergreen content, and how to work through the riskiness of creating something original in this episode of Remarkable.About CircleCICircleCI lets teams build fully-automated pipelines, from testing to deployment, allowing them to focus on the real work of innovation. Using CircleCI, engineers can automate their entire testing suite for new commits, reducing the potential for human error, while using orbs to automate deploys.About The Muppets and Muppet Chaos TheoryThe Muppets is an American television show featuring a cast of puppets performing various skits. The beloved characters include Kermit, Miss Piggy, Rowlf, Fozzie Bear, Gonzo, Beaker, Animal, The Swedish Chef, and more. It was created by Jim Henson in 1955, and has been around for nearly 7 decades. It was originally a short-form tv show called Sam and Friends, and it’s now grown into a media franchise with lots of spin offs including movies, music, and tv appearances. The franchise was owned by The Jim Henson Company until 2004 when Disney bought it. Jim Henson once suggested that the term “muppet” comes from combining the words “puppet” and “marionette.”Muppet Theory is a theory posed by Slate writer Dahlia Lithwick that everyone in the world is either a chaos muppet or an order muppet. Chaos muppets are crazy, volatile, unpredictable. Like Animal, Cookie Monster, or The Swedish Chef. Order muppets are anxious, neurotic and don’t like surprises. Like Kermit the Frog, Scooter, or Sam the Eagle. Order muppets often choose Chaos muppets as lifelong partners, like Bert the order muppet and Ernie the chaos muppet or  Kermit as the order muppet and Miss Piggy as the chaos one.About our guest, Gillian Jakob KieserGillian Jakob Kieser is Director of Content Marketing at CircleCI. She has been with CircleCI for over six years, having started in June 2017 as Content Marketing Manager, and their first content hire as a growing startup. She has also served in marketing roles at companies like Prismatic and MAKE Magazine.What B2B Companies Can Learn From The Muppets and Muppet Theory: Incorporate both chaos and order into your marketing. Team up with your chaos or order counterpart to make new content. Or create some content that’s very structured and some that’s very unstructured. Gillian says that it’s these different energies that make successful collaborations in marketing. “They really need to have both the order aspect and the chaos aspect to make something feel alive and authentic. If you over plan it, it's dead in the water. It's dry and predictable. And if it's too much chaos, you never can get it out the door because no one knows what time anything is happening. So you always need to have both order and chaos on a team or in a program.”Mix the real and the fantastical. This creates playful and captivating visuals, and engages the viewers’ willing suspension of disbelief. Gillian says, “There's this aspect of these fantastical creatures in a real world scenario that appeals to adults as well as children. Because children really have a sense for the authentic, and they know that there's something about this world that is real and that they can learn from, that it's not just watered down and catered to them. There's something about that that I think has set them apart and has always been really appealing.”Trust the intelligence of your audience. The Muppet Show is not just for children. There were signs in the cigarette-smoking, Studebaker-driving scenes that Jim Henson was appealing to more mature viewers as well. Like Jim Henson, give your audience all the information you have for them, and don’t oversimplify it. Gillian says, “Jim Henson and his crew never played down to their audience. There was so much intelligence and so many references, and it was very high reaching for something that could have conceivably been, ‘Oh, this is just for kids.’ It feels like Jim Henson was the first one in exploring that space, of elevating this art form to something that had a lot of depth that you wouldn't expect to see coming from puppets.”Quotes*“[The Muppets is] a testament to taking risks, just going for it and not knowing. It might not have worked out, but it did in the long run. Some of our efforts at creative projects, branding or anything else like that are sometimes a little bit of a shot in the dark.” - Gillian Jakob Kieser*”I was thinking, ‘Okay, where is there order and chaos in our current content strategy?’ The blog is very orderly. We've learned a lot about SEO and how to answer people’s questions with technical tutorials. And then we've got a podcast with our CTO interviewing folks. That's much more of a chaos aspect because you never know where the conversation's gonna go, but he's standing in and asking the questions that the audience wants to ask. And it's very funny and we're not selling in that show at all. We're creating affinity, trust, informing, educating and being able to share our perspective on how our industry works with others.” - Gillian Jakob Kieser*”The ad copy is another place where we test wildly. There's been times when we throw in something that's ungrammatical because you know it's gonna catch someone's eye. Or put a question mark at the end of something to get their attention. And then you can make the connection. But that order and chaos marriage shows up everywhere.” - Gillian Jakob Kieser*”There's a time and a place for things. There's concentric circles of stuff that needs to be really on brand that the legal team needs to look at and everyone has to check off on it. And then stuff that as you get further out has more of a buffer of forgiveness for being off-brand at times.” - Gillian Jakob Kieser*”If you want to feel like your entire brand is super buttoned up always, and it's only on official channels, you have to know that your marketing is gonna be boring. Because there's no humanity in it. People buy people. If you're trying to get people to commit to you with emotion and you're using the opposite of that, how effective is it really gonna be?” - Ian FaisonTime Stamps[0:54] Introducing CircleCI Director of Content Marketing, Gillian Jakob Kieser[1:39] Why are we talking about The Muppets?[4:03] Learn more about Gillian’s role as Director of Content Marketing at CircleCI[5:33] What are The Muppets?[8:37] How did Jim Henson create evergreen content in The Muppets?[10:54] How do you work through the riskiness of making original content?[15:04] What is Muppet Chaos Theory?[16:59] How does Muppet Chaos Theory apply to collaborative work and marketing?[21:00] How does CircleCI use chaos and order in their marketing strategy?[31:09] How to humanize your content, and the value of human-generated content in the age of AI[34:24] What’s Gillian’s content strategy at CircleCI?[37:30] The difference in making remarkable evergreen content versus sensational content[39:09] How did Gillian grow her team and advocate for the value of more content creators?[41:57] How do you choose the channels worth posting content to?LinksWatch The Muppet ShowRead the Slate articleConnect with Gillian on LinkedInLearn more about CircleCIAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Meredith O’Neil, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise.

Picture this: tens thousands of fans screaming from the top of their lungs for more content from you, the B2B marketer.It may sound more like how people react to superstars like Taylor Swift; there are tactics she uses in her branding that inspire intense fandom, like how Swifties can wear red lipstick, make beaded bracelets or decode hidden messages in her Instagram posts to own a bit of her brand for themselves. It’s all a part of a culture that Taylor Swift and her team of amazing marketers have meticulously cultivated over time. But who’s to say B2B marketers can’t borrow a bit of that marketing magic? In this episode, we’re turning to the artist with more #1 albums than any other woman in history: Taylor Swift, and seeing what new B2B marketing ideas we can learn from her. What about her brand has inspired such passion; the kind of passion that is expected to bring in more than $1 billion in ticket sales from her current tour? Joining us is Senior Director of Content Marketing at Lob, Kim Courvoisier. Together, we’re talking about the marketing behind Taylor Swift’s record-breaking tour, creating a shareable brand, and refreshing content to give your audience even more value. So layer on your Swifty bracelets and maybe a little something sparkly for this episode of Remarkable.About LobLob is the only direct mail automation platform for the digital age. Lob's platform automates the direct mail execution process for enterprises at any scale - from creation, printing, postage, delivery, and sustainability with end-to-end analytics and campaign attribution. Over 12,000 businesses trust Lob to transform their direct mail into intelligent mail. Founded in 2013 and based in San Francisco, Lob is venture-backed by Y Combinator, Polaris Partners, Floodgate, and First Round Capital.About Taylor Swift and The Eras TourTaylor Swift is an American singer-songwriter who has more #1 albums than any other woman in history after her album “Speak Now (Taylor’s Version)” debuted at #1. The 33-year-old artist from Pennsylvania who was originally known for country music is known for her musical versatility and reinventing herself as an artist. As a cultural figure, she has had several high-profile news stories, including her dispute with Big Machine Records over ownership of the masters of her first 6 studio albums which led to her re-recording all of them, and another legal battle with Apple in 2015 over protecting artists’ rights to fair compensation for their work. She currently has 10 albums, and has sold 114 million albums worldwide. She’s won 12 Grammys, 19 Billboard Music Awards (the most of any woman), 40 American Music Awards, and more.  She has many trademarks, including hiding messages in her content, frequently using the number 13, wearing red lipstick, and going barefoot. Her fans call themselves Swifties.The Eras Tour is a journey through all of Taylor Swift’s studio albums. It’s 131 concerts across five continents, and is expected to be the highest grossing tour in history. Tickets bring in more than $13 million a night, for an expected $1 billion+ overall. The average ticket costs $254. The Philadelphia Federal Reserve even reported that the tour is boosting economic growth, specifically related to hotel revenue. Taylor Swift has a 44-song set list and the concert is 3-hours long. The tour started on March 17th in Glendale, Arizona which was officially renamed “Swift City” for two days. The tour will wrap up on November 23rd, 2024 in Toronto.About our guest, Kim CourvoisierKim Courvoisier is the Senior Director of Content Marketing at Lob, the only direct mail automation platform for the digital age. Kim is an experienced senior-level digital marketing leader with over 12 years of experience in SaaS marketing, specializing in B2B and B2C content marketing, social media, email marketing, customer lifecycle marketing, AI, and SEO. She is based in San Francisco, California.What B2B Companies Can Learn From Taylor Swift and The Eras Tour: Re-use, recycle, repurpose your classic content. Look back at your past marketing content that did really well and see if you can get more juice out of it. Kim says, “A lot of times, I'll write an ebook, and it's like, ‘Okay, that was great for that campaign. Moving on,’ And I'm like, ‘No, no, no. That's all perfectly relevant content. We should reuse that, we should recycle it, we should repurpose that.’ And that's exactly what Taylor Swift is doing when she is re-releasing these albums because she's now driving eyeballs or ears back to that content.” So make the most of the content you’ve invested time and effort in in the past, and refresh it to give your customers added value today.Create a shareable culture around your brand. For Swifties, it’s making beaded bracelets, wearing the number 13, going barefoot, putting on red lipstick. And it inspires fans to create their own content or even make their own bracelets and sell them. Kim says, “It's helping this whole little generation become entrepreneurs, which I think is so incredible. I talk about marketing and [Taylor isn’t] keeping it for herself. She's sharing it with everyone, and I think there's no greater power as a marketer than to empower others. And she's absolutely doing that.” So extend your brand to include free elements that fans can own, get added value from, and make their own.Quotes“If your content isn't adding value, then you're just creating more noise.” - Kim Courvoisier “When [Taylor Swift] re-releases an album, she actually adds new content to it. Like content from the vault that wasn't on the original edition. And so it's adding more value. So that would be like if I took an old ebook that I had written and then put on an extra bonus chapter and re-released it. So I think there's a ton of lessons we can learn as marketers to go back and refresh and repurpose our content. And I get a ton of inspiration from that.” - Kim CourvoisierTime Stamps[0:54] Meet Kim Courvoisier, Senior Director of Content Marketing at Lob[1:32] Why are we covering Taylor Swift?[4:04] Tell me more about Taylor Swift[10:32] Learn more about the record-breaking Eras Tour[16:54] How do you create a shareable culture?[22:39] What are marketing lessons we can learn from The Eras Tour?[24:58] How to repurpose classic content and give your audience added value[33:55] How to make content appeal to people who aren’t currently in the “buying mode”[36:34] How does Kim think about the ROI of content?[42:57] What are Kim’s favorite pieces of content she’s made at Lob?[45:15] Tell me more about Lob’s 2023 State of Direct Mail and Consumer Insights ReportsLinksListen to Taylor SwiftLearn more about The Eras TourConnect with Kim on LinkedInLearn more about LobAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios), Colin Stamps (Podcast Launch Manager), and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Meredith O’Neil, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise.

If your audience isn’t engaging with your posts, they’re not opening your emails and your webinars are empty, it’s time to tweak your marketing strategy.Your marketing strategy has become a pattern; a pattern your customers are used to. They know what’s coming, so they tune it out. And the last thing you want to be is part of the noise.So we’re going to show you how to pattern interrupt. According to a Mailchimp article, pattern interrupt is “a neuro linguistic programming (NLP) tactic used to disrupt a customer's usual thought process or behavior… [around] cold calls and other marketing and sales strategies to change how they think and feel.” In this episode, we’re going to share how pattern interrupt is a key tool in re-engaging your customers as well as catching the attention of new potential customers. And we’re learning about pattern interrupt from a show that does it so well: “Archer.”So in this episode, we’re having a watch party of the Emmy Award-winning series "Archer" with Head of Content Marketing and Customer Education at Apollo.io, Josh Garrison. And we’re chatting about how to engage your audience with pattern interruption, why you should spend time developing complex characters, and how to provide value by teaching your audience a new skill with each piece of content. So stick on a fake mustache and strap on your Omicron Spymaster watch for this episode of Remarkable.About Apollo.ioApollo.io combines a buyer database of over 250M contacts and powerful sales engagement and automation tools in one, easy to use platform. Trusted by over 160,000 companies including Autodesk, Rippling, Deel, Jasper.ai, Divvy, and Heap, Apollo has more than one million users globally. By helping sales professionals find their ideal buyers and intelligently automate outreach, Apollo helps go-to-market teams sell anything. In the last year, they’ve grown ARR 3x, quadrupled their active users, and closed a $110M Series C led by Sequoia Capital in March of 2022. They continue to grow faster each month with record months of sales and added ARR.About ArcherArcher is an animated tv series parodying espionage culture about a James Bond-esque spy named Sterling Archer in a dysfunctional intelligence agency headed by his own mother. The show is set in a sort of Cold War era universe. The highly stylized animation is inspired by classic comic books. The animators describe the style as “puppety,” in that a limited amount of drawings are made, and then they put rotation points from which the drawings can move.  The show was created by Adam Reed and made by Trinity Animation with the voice of Archer played by H. Jon Benjamin. It also includes the voices of Jessica Walter of Arrested Development, Aisha Tyler from Criminal Minds, and Chris Parnell from SNL. It originally aired in 2019 and is currently in its 14th season. It has won at least 3 Primetime Emmys among other numerous awards and nominations. About our guest, Josh GarrisonJosh Garrison is Head of Content Marketing and Customer Education at Apollo.io. He joined Apollo.io in December of 2022. Prior to his current role, he served as Head of Revenue at Teamflow. He has also held leadership roles at Autodesk and inDinero. He co-founded SpotMe Lending, an alternative to payday, auto title and pawnbroker loans, and Ledger Leaders, a bookkeeping and accounting services business.What B2B Companies Can Learn From “Archer”: Use pattern interrupt. Use a familiar interaction but pivot suddenly to catch your audience off-guard. Josh says that in “Archer”, “they do the thing where they set up a joke and then the punchline of the joke is a cut scene to someone else saying it.” It helps with pacing, and moving the story line along while making the audience laugh.Develop complex characters. Characters simply feel more like people when they have flaws, preferences, history… And building believable, relatable characters takes time, intention, and thought. The characters in Archer immediately feel lived in from the first episode. Josh says, “The first time you meet every character, you get the essence of that character. There's no wasted time there.” The characters are multi-dimensional, neither purely good or bad. They’re human. Ian says that Archer “is the best spy in the world. But he's super narcissistic and he's pretty mean and self-serving. But there's this element of heart to him. Like he loves animals, he has a real affinity to certain people at his work. He’s an a**hole, but he's our a**hole.” As a complex character, he’s much more interesting and relatable than if he were simply a good person, good spy, good protagonist. So before you create content, spend time thinking about your characters’ backstory, personality, motivations, and more, to flesh out a character that will resonate with your audience.Borrow from nostalgic content. The artwork of Archer is inspired by classic comics and 1960s superhero cartoons. The show borrows from James Bond and espionage culture. So the show has elements that feel very familiar while at the same time being quite modern. Josh says, “It’s very unique, but it also feels familiar because they're calling back to things that you've seen and read throughout your early life.” So it draws people in with its nostalgic artwork but creates super fans with its modern tone, fast pacing, and cutting humor.Quotes*”Marketers are bored of our own playbooks. They're like, ‘Oh man, I'm doing another webinar.’ Or they're like, ‘Oh, we gotta write another ebook?’ Those are old ideas. But that doesn't mean that those things don't work anymore. When I explore pattern interruption, I'm still gonna run a webinar. But in that webinar, how can I subvert the expectation? How can I set people up to think they're gonna get one thing, and then give them something that's way more than they hoped or bargained for, and just go beyond?” - Josh Garrison*”Salespeople will engage with anything that will make them money. That's the guiding principle of our content marketing strategy. Put yourself in the shoes of a salesperson and ask yourself, ‘Would I read this? Before I commit to reading it or watching it, am I convinced based on the headline or the title or the description, that this is gonna bring enough value to me to help me improve my ability to make money?’ So we start there. That's actually a pretty high bar. It's really hard to do. It means that you can't make any fluff, because fluff doesn't make anybody money.” - Josh Garrison*“What we try to do is go two steps further than [typical content,] and it's like, ‘I'm gonna open up Apollo. I'm gonna show you exactly what to do.’ Something that's so actionable that by the time somebody finishes engaging with a piece of content, whether it's a video, webinar, or article, they have gained a new skill.” - Josh GarrisonTime Stamps[0:58] Introducing Head of Content Marketing & Customer Education at Apollo.io Josh Garrison[1:59] Why are we covering Archer?[3:13] What makes Archer remarkable? And what is “pattern interrupt” or “pattern interruption”?[6:05] How does the animation style of Archer draw an audience?[7:54] Tell me more about Archer[10:34] How does character development play into Archer’s popularity?[15:02] How can marketers think about using pattern interruption in their marketing?[17:32] What can we learn about pacing from Archer?[19:38] What’s Josh’s content strategy at Apollo.io?[26:14] How did Josh rebuild the webinar program at Apollo.io to the point where people were asking when the next one would be?[35:08] Who did Josh hire to produce their world-class videos?[40:21] What are the keys to good marketing?LinksWatch ArcherConnect with Josh on LinkedInLearn more about Apollo.ioAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios), Dane Eckerle (Head of Development), Colin Stamps (Podcast Launch Manager), Anagha Das (B2B Content Marketing Manager), and Meredith O’Neil (Senior Producer). Remarkable was produced this week by Meredith O’Neil, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise.

Characters in your B2B marketing are polished, smooth, suave, always smiling. They never feel awkward, even when they’re asking for more budget or getting negative feedback. Stop that.Let your characters be and feel awkward in those moments. Because you want your audience to think, “Oh, they get me.” And because we’ve all felt awkward at work. Today, we’re taking notes from a show that has made us all cringe: The Office. Alison Herman wrote for The Ringer that cringe comedy resonates with the audience because “Cringe often comes with a reassurance that we aren’t alone in our crippling insecurities, without the sometimes insurmountable hurdle of disclosing our own inner thoughts.” It’s a reminder that other people get sweaty and shaky when they ask for a raise too. So on this episode, we’re chatting about the Benihana Christmas episode, from Dwight flopping a dead goose on Pam’s desk to Andy’s efforts to cheer up a heartbroken Michael with an onion volcano. And we’re bringing on Director of Content Marketing at ActiveCampaign, Jakub Rudnik, to talk about what makes the episode so iconic, why you should consider bringing in experts from other industries to help create content, and why it’s time to embrace the awkwardness. So deck the halls with twinkle lights and order yourself a sushi boat for this episode of Remarkable.About ActiveCampaignClickUp is a cloud-based project management platform that provides wall-to-wall solutions for teams to manage all types of work, collaborate on tasks, and streamline multi-step workflows. It’s an all-in-one tool that lets you plan, track and collaborate on any project. Founded in 2017 by Zeb Evans in San Diego, ClickUp is now used by Google, Netflix, Airbnb and Nike.About The OfficeThe Office is a mockumentary about the daily lives of employees working for Dunder Mifflin Paper Company in Scranton, Pennsylvania. The U.S. version is based on the original U.K. series created by comedian Ricky Gervais and Stephen Merchant which was  adapted for an American audience by SNL writer Greg Daniels, and co-produced by Deedle-Dee Productions and Reveille Productions in association with Universal Television. The original cast included Steve Carrell, Rainn Wilson, John Krasinski, Jenna Fisher, and B.J. Novak. There are 9 seasons, which aired from 2005 to 2013. It has won many awards, including Primetime Emmy for Outstanding Comedy Series and Golden Globe Award for Best Television Series.About our guest, Jakub RudnikJakub Rudnik is Director of Content Marketing at ActiveCampaign. He joined ActiveCampaign in March 2023. Prior to his current role, he served as Head of Content Marketing at Scribe. He is also an adjunct professor at DePaul University where he teaches Journalism courses, and a content marketing consultant. What B2B Companies Can Learn From The Office: Bring in the experts. Cross-pollinate B2B and B2C by contracting experts or specialists to help you level up your content. Iconic actor, comedian, writer and director Harold Ramis directed the Benihana Christmas double-episode, making it a standout comedic performance from everyone involved. Likewise, the Dinner Party episode will go down in history as being one of the most uncomfortable episodes to sit through. Part of the magic was that they brought in cameramen from reality TV to follow the action like in a reality TV show. So it creates the illusion that the audience is getting an inside look at some real drama. Ian says that you don’t have to sacrifice your brand voice or consistency when you bring in outside voices. He says,, “I love keeping things consistent with structure and flow and all that. But I do think that bringing in other people to give a second look, or to just give them the reins and say, ‘Hey, do it the way that you want to do it,’ is something that they do a lot in Hollywood and we don't necessarily do as much in marketing.” So next time you want to make some fresh content, bring in an expert from outside your team to collaborate, put in their two cents, and give it that B2C flavor that will set you apart from the pack.Lean into the awkwardness. Highlight customer pain points by leaning into the discomfort and cringiness caused by them. This shows that you’re empathetic to their situation, and are acknowledging their frustrations. Jakub says,”The Office takes those awkward cringe things and makes them more extreme to play it up. But that’s why we connect to it. It’s real. I’ve been there.” And Ian says, “We don't strive for really awkward, tense moments in B2B marketing. It's very rare. Whereas our work is full of super awkward, tense moments. There are so many moments that are extremely personal and awkward in work and we never talk about it.” So it’s time to talk about it. Lean into the awkwardness that happens in real workplaces, and you’ll hook your audience.Quotes*”The biggest successes of my career came from an inflection point where something was broken, something was failing, we were flatlining, a competitor was emerging, and we went a different way. We scrapped everything that we thought we knew about content and we went a different route. Let's not replicate what our competitors have done. Let's go find something brand new or a different way of executing this completely. And so to me, that's Darryl being like, ‘Don't worry about that. We don't need the karaoke machine at all. We're gonna go print off lyrics from the internet and I'm gonna go grab my keyboard and we're just gonna have more fun.’ And it was a better party because of that.” - Jakub Rudnik*”There are so few scenes in The Office that are about work. We want to do a great job. We wanna get better at work. But we also just have these very human moments.” - Ian Faison*”The Office takes those awkward cringe things and makes them more extreme to play it up. But that’s why we connect to it. It’s real. I’ve been there.” - Jakub RudnikTime Stamps[0:56] Introducing Director of Content Marketing at ActiveCampaign, Jakub Rudnik[2:53] Why is The Office remarkable?[3:50] Tell me more about The Office[10:57] What are marketing lessons we can take from The Office?[13:10] What’s the best way to manage obstacles?[18:54] How do you focus on the customer’s pain points, not the KPIs?[21:47] Why is it important to bring in people from outside your team to pitch in to the creative process?[32:28] Why should you embrace awkwardness in your content marketing?[33:21] What’s Jakub’s content strategy at ActiveCampaign?[39:21] How does Jakub use marketer influencers?[45:57] How does Jakub track the ROI of influencer marketing?LinksWatch The OfficeConnect with Jakub on LinkedInLearn more about ActiveCampaignAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios), Dane Eckerle (Head of Development), Colin Stamps (Podcast Launch Manager), Anagha Das (B2B Content Marketing Manager), and Meredith O’Neil (Senior Producer). Remarkable was produced this week by Meredith O’Neil, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise.

B2B content feeling a little limp and lifeless? We have the answer. The one thing that will give it life, improve brand recall, and make it universally appealing: Put it to music. A Harvard study found that music is truly a universal language. Harvard correspondent Jed Gottlieb says, “Across societies, music is associated with behaviors such as infant care, healing, dance, love”...and work. And listening to music activates wide swaths of the brain, especially areas related to emotion. Simply put, using music in your marketing is your ticket to engaging and connecting emotionally with your audience, whoever and wherever they are. Including when they’re at work.ClickUp is proof that music works in B2B marketing. They created the first ever full studio album from a tech company, and it took off. Featuring artists like Clever, who previously collaborated with Justin Bieber and Post Mallone, as well as Michael Minelli and Philip Good, the album has had over a million streams. On this episode of Remarkable, we’re taking a beat to talk with Chris Cunningham, Head of Influencer Marketing at ClickUp, about the creation of their studio album, Work Flows. We’re learning from him about what it takes to make an album for a B2B company, how to make viral content, and the best way to leverage influencers. So put your headphones on and turn up the bass for this episode of Remarkable.About ClickUpClickUp is a cloud-based project management platform that provides wall-to-wall solutions for teams to manage all types of work, collaborate on tasks, and streamline multi-step workflows. It’s an all-in-one tool that lets you plan, track and collaborate on any project. Founded in 2017 by Zeb Evans in San Diego, ClickUp is now used by Google, Netflix, Airbnb and Nike.About Work FlowsChris released the first song, “ClickUp to Keep Up” in June 2018. In 2023, they released a full-length album, “Work Flows” featuring 21 songs about project management and features artists like Clever, who has previously collaborated with Justin Bieber and Post Mallone, as well as Michael Minelli. It’s the first full studio album from a tech company. It was released during ClickUp’s LevelUp Conference in February. Within a week of its release, it got over half a million streams.About our guest, Chris CunninghamChris Cunningham is Head of Influencer Marketing and a founding member of ClickUp. He has previously served as VP of Business Development at Elevator Studio and Head of Business Development at Mango Technologies, Inc.What B2B Companies Can Learn From Work Flows:Build internal influencers. Encourage and support employees in becoming thought leaders in their industry. And become an influencer yourself to relate to them, build trust, and collaborate more effectively. Chris says, “If you're someone who's at a smaller company and you want to learn, you're going to look for someone who's at a large company, someone who's done it before.” And he says at ClickUp, they’re building several internal influencers, and not just within the C-suite. Chris himself is working to become one, and it makes him more effective at being Head of Influencer Marketing, because he says, “ I understand their struggles. I understand how hard it is to create content every day and, and put that out. I understand how to talk to them and how to work with them because I'm trying to be one. So one of the last things I learned is that a very strong value point if you want to get in this space and you want to do influencer marketing in tech, you should probably actually do it yourself to learn from them and earn their respect.”Get your influencers to go off script. Give them the trust and autonomy to create authentic content. When you give influencers the stage to express themselves, they’ll forge real connections with followers. Chris says that if he offered to pay an influencer to talk about ClickUp, “it’s not natural and people can smell it out.” But if he gets an influencer to try ClickUp’s platform and it improves their workflow, then he works together with them to create content. He says, “I give free reign to the creator. I'm not going to give them a script. What I want them to do is go tell the world how we save them time.” And then he uses their endorsements as ads across social media platforms. He says it’s a tactic that has been really effective for ClickUp.Make a song. Think outside the B2B marketing box and embrace unconventional engagement. ClickUp’s creation of the first studio album from a tech company challenged the status quo and raised the bar for what B2B marketing could be. Chris says he made a studio album to stand out. “Everyone listens to music. So many people listen to music while they work. It's a new way to get in front of people that no one's done.” And it paid off. With over a million streams and maybe - just maybe - another album on the way.Quotes*”The best move I could ever make was trying to become an influencer myself. I think [influencers] are more apt to get back to me because they see me doing the same thing they are. I understand their struggles. I understand how hard it is to create content every day and put that out. I understand how to talk to them and how to work with them because I'm trying to be one. So I think one of the last things I learned is that a very strong value point if you want to do influencer marketing in tech, you should probably actually do it yourself to learn from them and earn their respect.” - Chris Cunningham*”It's not like everything we do goes viral. So I think it's more of a long-term process, testing and learning your audience, but to me, going viral is just getting tons of shares, tons of comments. Likes are a small vanity metric. It's people talking about it, and then they're getting articles and news talking about it. That is what I care about and what my goal is every time we do anything.” - Chris Cunningham*“One thing I think that I would like to be known for, and that I've always tried to do, is just testing new things. Does everything work? No. Like I've had plenty of failure. And that's what everyone will tell you, right? Fail, fail, fail. But I think you gotta go into things not caring about failure. I think it's just seeing what happens and having fun with it, and having some belief. So that's how we handle everything in marketing. I'm gonna keep trying new things.” - Chris Cunningham*”The big piece of advice I'd like to leave everyone with is to not overthink, just start doing things. It's so easy to have a full plan and to type things up and get approvals. Just start doing things. Like, don't worry too much. Who cares about outcomes? Outcomes happen and sometimes they don't. And it's perfectly okay.” - Chris CunninghamTime Stamps[0:55] Introducing ClickUp founding member and Head of Influencer Marketing, Chris Cunningham[4:24] How does influencer marketing fit into ClickUp’s overall marketing strategy?[9:03] How does influencer marketing work?[13:37] The art of interviewing influencers[16:43] How did ClickUp make a studio album?[23:34] Where can you find the Work Flows album and other related content?[24:00] How do you set KPIs for content like a studio album?[25:25] How do you measure the ROI of content?[31:32] How do you make viral content?[35:03] When did Chris make the first song?[40:12] What are Chris’ favorite pieces of content or campaigns?[42:38] What’s something Chris is working on that he’s excited about?LinksListen to Work FlowsConnect with Chris on LinkedInLearn about ClickUpAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios), Dane Eckerle (Head of Development), Colin Stamps (Podcast Launch Manager), Anagha Das (B2B Content Marketing Manager), and Meredith O’Neil (Senior Producer). Remarkable was produced this week by Meredith O’Neil, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise.

Does it feel like you’re flailing for ideas ​​every time you’re starting a new campaign? It’s good to have a place to start every time. To have a framework for your story that gives you loose benchmarks to meet so you’re not starting from scratch every time. It’s the answer to all the hard and repetitive work that goes into storytelling. It’s the antidote to marketer’s block. It’s marketing, codified.Rick and Morty co-creator Dan Harmon came up with the “Story Circle,” an 8-step journey the characters go on in each episode akin to the Hero’s journey. And Harmon has used this framework for any new story, including for his work on the show Community. He says, “I can't not see that circle. It's tattooed on my brain." This structure enabled Harmon to write over 60 episodes of the show, which has become the most watched TV comedy for adults between ages 18 and 24 as well as a hundred-million dollar media franchise. So on this episode of Remarkable, we’re looking to the Emmy Award-winning Adult Swim hit TV show for lessons on storytelling structure, the delightful use of absurdity, and much more. And chatting with us is Cube’s Director of Content and Brand Strategy, Sarah Frazier. Join us as we talk Pickle Rick and all things content marketing on this episode of Remarkable.About Rick and MortyRick and Morty is an animated series on Cartoon Network’s Adult Swim about mad scientist Rick who takes his grandson, Morty, on sci-fi misadventures including things like inter-planetary travel. The series was created by Dan Harmon and Justin Roiland. Both Rick and Morty were voiced by Justin Roiland until 2023. (Adult Swim cut ties with Roiland following news that Roiland was facing felony charges for domestic violence. The charges have since been dropped.) It also stars voice actors Chris Parnell as Jerry Smith, Spencer Grammer as Summer Smith and Sarah Chalke as Beth Smith. Rick and Morty started airing in 2013, and It’s won a slew of awards, including 2 Primetime Emmys. About our guest, Sarah FrazierSarah Frazier is Director of Content and Brand Strategy at Cube. She joined the company in February 2023. Prior to Cube, she served as Head of Content Marketing at Podium, a platform for local businesses to get more reviews, collect payments, send text marketing campaigns, and centralize their communications. She has also held content marketing and demand gen roles for Drift and CustomerGauge.   What B2B Companies Can Learn From Rick and Morty: Create a framework for your storytelling. Map out the stages of your story structure to give yourself a foundation for each campaign. It gives you a basis to build campaigns from instead of having to start from scratch every time. Co-creator of Rick and Morty, Dan Harmon says creating the story circle was his “attempt to remove all the hard and repeated work from the task of breaking a story.” So do yourself a favor and create a framework for each campaign to start from.Employ absurdity. Be ridiculous and wildly unreasonable as a way to grab audience attention. When blended with seriousness, clever humor, and creative ideas, it’s a surefire way to keep your audience interested. Sarah says, “The inherent randomness of our own lives makes us feel better to see it played out on the screen. The ability to see like you are maybe not solely responsible for the things that happen to you, that there is inherent randomness in the universe. But ultimately the lesson is like you are responsible for how you react to those things. Very similar to how you deal with customers and potential customers. They're going to come at you with all sorts of questions and comments, things that you didn't consider. It’s how you react to those things that creates remarkable moments for them where you are a memorable vendor in their head and you define the journey for those folks.”Speak to the pain points of the employee, not the organization. Connect with your audience by sharing relatable stories, and by showcasing your solution as the answer to their personal growth. Sarah says, “Some of the best storytelling that happens today is where you're talking about someone late at night in front of their laptop, elbows deep in trying to solve a problem, and it's like something that's a lot more personal. You're talking about like someone saving their career versus someone using tech to solve a problem for their organization, which is such a boring narrative that we hear all the time. I think where people are succeeding is where they can lean a little bit more into that, ‘How can I help you further your career?’ versus like, ‘How can I help your company do this?’”Quotes*”When you can ground things in a process, then you can use that mental energy to focus on creating something that's more interesting or more absurd. And if you don't have to worry about the flow and the process and the structure, then you can really use that brain power for something else.” - Ian Faison*”We're always talking about scaling in marketing. And particularly in tech startups because we want to move fast and iterate. But what are those unscalable moments that we can create for customers that feel wholly unique to them?” - Sarah Frazier*“Some of the best storytelling that happens today is where you're talking about someone late at night in front of their laptop, elbows deep in trying to solve a problem, and it's like something that's a lot more personal. You're talking about like someone saving their career versus someone using tech to solve a problem for their organization, which is such a boring narrative that we hear all the time. I think where people are succeeding is where they can lean a little bit more into that, ‘How can I help you further your career?’ versus like, ‘How can I help your company do this?’” - Sarah FrazierTime Stamps[0:55] Introducing Director of Content and Brand Strategy at Cube Sarah Frazier[2:06] Why are we talking about Rick and Morty?[2:54] What is Rick and Morty?[4:10] What’s Dan Harmon’s Circle Story?[5:21] What makes Rick and Morty remarkable?[8:55] Why should you use absurdism in marketing?[18:10] Why it’s important to feature customer stories[23:24] What we can learn from Rick and Morty about making parodies in B2B marketing[24:30] What’s Cube’s content strategy?[27:19] How does Sarah prove the ROI of content marketing?[32:06] How do you make a useful, bookmark-able template?LinksWatch Rick and MortyConnect with Sarah on LinkedInLearn more about CubeWatch Dan Harmon explain the Circle StoryAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today’s episode, you heard from Ian Faison (CEO of Caspian Studios), Dane Eckerle (Head of Development), Colin Stamps (Podcast Launch Manager), Anagha Das (B2B Content Marketing Manager), and Meredith O’Neil (Senior Producer). Remarkable was produced this week by Meredith O’Neil, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise.