Healthcare Rethink

Join Jonathan Wick, Vice President of Health Insights at Finthrive and his guest, Caleb Anderson, Chief Sales Officer at Athena, as they discuss the evolution of healthcare technology and its impact on the industry. They explore topics like artificial intelligence, interoperability, telehealth, and revenue cycle management. This conversation not only delves into the specific ways companies like Athena and Finthrive help optimize healthcare operations, but it also reveals the exciting future of healthcare shaped by technology and improved data management. **Summary**: In this engaging conversation, Jonathan Wick of Finthrive and Caleb Anderson, Chief Sales Officer at Athena, candidly discuss their perspectives on the ongoing changes in the healthcare industry. The key points discussed include the role of artificial intelligence (AI) in revolutionizing healthcare efficiencies, from digitizing patient information to facilitating timely, appropriate care provision. The talk also delves into exciting technology advancements such as autonomous hospitals that improve patient-doctor interaction. The backbone of this discussion rests on the importance of data democratization and accurately, timely data provision, thanks to interoperable systems. This, coupled with the disruptive impact of telehealth services on patient healthcare accessibility, underlines the healthcare industry's radical transformation. The conversation concludes with reflections on the role of AI in enhancing revenue cycle management to ensure frictionless, invariably accurate claim reimbursement.

Join Jonathan Wick, the VP of Health Insights at FinThrive, and Jill Brewer, a Market Insights Lead at HIMSS, as they discuss findings from their recent partnership reports. This invigorating conversation, hosted live at a HIMSS conference, explores crucial areas in the healthcare sector including cybersecurity, data management, patient care, and many more.Talking Insights from Industry VeteransJill Brewer of HIMSS and Jonathan Wick of FinThrive share their perspectives regarding the current priorities and pressing issues facing the healthcare industry. The conversational format pushes for a deep understanding of the healthcare sector's move towards interoperability, the impact of staffing issues, patient experience, and the importance of data security.Overview of the Topics DiscussedTune in to engage with critical themes such as the implementation of advanced technology in hospitals, the role of data management in the healthcare industry, and the impact of cybersecurity on patient experience, among others. The conversation also brings to light the everyday challenges that healthcare professionals face, such as resources and budget allocation.Experience an Exceptional ConversationThis enriching webinar offers business leaders an opportunity to learn from healthcare industry professionals about tackling evolving threats in healthcare cybersecurity and strategies to improve patient services. It’s an opportunity to gain insights from those at the forefront of healthcare industry trends and innovation.About FinThriveFinThrive delivers end-to-end revenue management solutions for the healthcare industry, focusing on increasing revenue, reducing costs, expanding cash collections, and ensuring regulatory compliance. They serve hospitals, health systems, and healthcare payers globally.

Healthcare Revenue Management: Breakthrough Conversation with FinThrive and CeraCoreDiscover real insights from industry leaders Jonathan Wiik, Vice President of Health Insights at FinThrive, and Phil Sobol, Chief Commercial Officer at CeraCore. In this engaging dialogue, they explore the Revenue Cycle Management Technology Adoption Model (RCM-TAM) that is transforming how healthcare providers manage their financial operations. Phil and Jonathan discuss the significance of RCM-TAM as a groundbreaking solution for filling the gap in the revenue cycle side of operations in the healthcare industry. They delve into the benefits of adopting this model, touching on major benefits such as identifying operational disparities, increasing financial visibility and facilitating resource optimization. Jump into their conversation and learn how this model is helping the healthcare industry realize substantial returns on investment and significantly boost their financial ecosystems.

At HIMSS 2025 in Las Vegas, Nevada, the dynamic duo of FinThrive, CTO John Landy and Chief Information Security Officer Greg Surla, hosted a forward-thinking conversation on the state of IT security and the role AI in the healthcare industry.The Constantly Evolving Security LandscapeIn an environment where cybersecurity is constantly evolving, Greg expressed his excitement for the challenges that this entails. The healthcare sector, in particular, has seen an increase in cyber attacks, which he acknowledges necessitates a proactive approach in ensuring IT security.Investment in CybersecurityDespite a disproportionate investment in cybersecurity across differing healthcare organizations, Greg emphasised FinThrive's commitment to work with both smaller and larger healthcare providers. Initiatives such as the AI and Security Customer Council illustrate FinThrive's dedication to fostering information sharing and engaging in best practices.The Integration of AI and SecurityJohn delved into how AI has influenced productivity in software development and testing processes. Offering insights into FinThrive's AI security framework, Greg explained their approach to managing cybersecurity threats using AI, while ensuring data security and privacy in alignment with FinThrive's business ethics.Novel Features and Investment in Data SecurityTouching upon FinThrive's investment in a data fabric platform and the subsequent launch of features such as the 30-60-90 cash flow predictor, John reiterated FinThrive's commitment to data privacy and secure AI usage.Starting a Security Program: The Essential StepsFrom a security standpoint, Greg highlighted the importance of security awareness across the organization. Due to the risk of phishing attacks, he underscored the significance of creating a culture of security consciousness as a preventive measure.The Evolution of AI in FinThriveJohn explored the democratization of AI deployment within FinThrive, noting how it has significantly impacted the manner in which it is implemented in different product development teams. He also shared insights into FinThrive's work on Agentic AI, which packages a unit of work creating a more efficient workflow.Partnerships, Continual Learning and an Eye to the FutureWrapping up their insightful conversation, both John and Greg reiterated the importance of the lessons learned during HIMSS 2025 and highlighted the exciting work FinThrive is doing in AI and cybersecurity. The pair concluded by inviting their clients and partners to join them in further discussions at their booth.FinThrive continues to pave the way in end-to-end revenue management solutions for the healthcare sector, showcasing a deep understanding of the complexities of the industry, and the necessary investment in AI and cybersecurity to assure the safety of their client's data.

HIMSS 2025 – A Powerhouse of Innovative Collaboration Led by FinThriveHIMSS 2025 was monumental—a fusion of brilliance, innovation, and determination in the field of healthcare technology. As a primary participant, FinThrive showcased its dedication to revolutionizing healthcare revenue management, shedding light on its strategies to optimize financial operations via cutting-edge tech solutions.

Exploring Price Transparency and Healthcare Solutions with Dr. Jonathan KaplanIn an enlightening episode of the Healthcare Rethink podcast, hosted by Jonathan Wick, VP of Health Insights at FinThrive, Dr. Jonathan Kaplan, a pioneer in the medical field, shares revolutionary insights into the realm of healthcare transparency and e-commerce. Delving into the transformative journey from traditional medical practices to innovative health solutions, Dr. Kaplan discusses the inception and evolution of his platform, BuildMyHealth, which has significantly simplified the healthcare process for both providers and consumers.The Shift Towards Transparent HealthcareDr. Kaplan highlights the challenges and breakthroughs in creating a transparent healthcare system where patients can directly understand and predict medical costs. Through BuildMyHealth, he introduced a model where potential patients could receive instant price estimates, leading to informed decisions and a smoother healthcare experience. This initiative not only enhances patient engagement but also serves as a lead generation tool for healthcare providers.Innovative Solutions in Medical E-CommerceMoving beyond mere price estimation, Dr. Kaplan's platform has matured into an e-commerce hub, allowing patients to purchase non-surgical treatments and even manage subscriptions for routine medical needs like Botox or weight management treatments. This e-commerce capability marries convenience with medical care, setting a new standard in healthcare consumer engagement and retention.Fostering Provider-Patient Relationships through TechnologyAddressing the impersonal nature of direct-to-consumer medical platforms, Dr. Kaplan emphasizes the importance of maintaining a provider-patient relationship. His platform, now rebranded to Dr. Well by BuildMyHealth, ensures that while consumers enjoy the ease of online interactions, they still benefit from ongoing support and guidance from their trusted healthcare providers.Conclusion and Call to ActionThis episode of Healthcare Rethink not only sheds light on Dr. Kaplan’s contributions to enhancing price transparency in healthcare but also underscores the potential for technology to streamline and humanize patient care. To hear more about how Dr. Kaplan is revolutionizing healthcare practices, tune into the podcast and join the movement towards a more transparent and patient-centric healthcare system. Subscribe to our channel for more insights and discussions with leaders in healthcare innovation.

Exploring Price Transparency and Healthcare Solutions with Dr. Jonathan KaplanIn an enlightening episode of the Healthcare Rethink podcast, hosted by Jonathan Wick, VP of Health Insights at FinThrive, Dr. Jonathan Kaplan, a pioneer in the medical field, shares revolutionary insights into the realm of healthcare transparency and e-commerce. Delving into the transformative journey from traditional medical practices to innovative health solutions, Dr. Kaplan discusses the inception and evolution of his platform, BuildMyHealth, which has significantly simplified the healthcare process for both providers and consumers.The Shift Towards Transparent HealthcareDr. Kaplan highlights the challenges and breakthroughs in creating a transparent healthcare system where patients can directly understand and predict medical costs. Through BuildMyHealth, he introduced a model where potential patients could receive instant price estimates, leading to informed decisions and a smoother healthcare experience. This initiative not only enhances patient engagement but also serves as a lead generation tool for healthcare providers.Innovative Solutions in Medical E-CommerceMoving beyond mere price estimation, Dr. Kaplan's platform has matured into an e-commerce hub, allowing patients to purchase non-surgical treatments and even manage subscriptions for routine medical needs like Botox or weight management treatments. This e-commerce capability marries convenience with medical care, setting a new standard in healthcare consumer engagement and retention.Fostering Provider-Patient Relationships through TechnologyAddressing the impersonal nature of direct-to-consumer medical platforms, Dr. Kaplan emphasizes the importance of maintaining a provider-patient relationship. His platform, now rebranded to Dr. Well by BuildMyHealth, ensures that while consumers enjoy the ease of online interactions, they still benefit from ongoing support and guidance from their trusted healthcare providers.Conclusion and Call to ActionThis episode of Healthcare Rethink not only sheds light on Dr. Kaplan’s contributions to enhancing price transparency in healthcare but also underscores the potential for technology to streamline and humanize patient care. To hear more about how Dr. Kaplan is revolutionizing healthcare practices, tune into the podcast and join the movement towards a more transparent and patient-centric healthcare system. Subscribe to our channel for more insights and discussions with leaders in healthcare innovation.

In the most recent episode of the "Rethink Healthcare" podcast, presented by FinThrive, Rory Boyd, Revenue Cycle Manager at Scripps, shared insights into how his organization uses innovative programs to retain and develop their frontline healthcare staff. With 13 years of experience at Scripps, Rory carries numerous experiences, from construction to healthcare, and aids in crafting a thriving healthcare environment.Kicked off with a friendly banter about football and baseball preferences, the conversation took an insightful turn as Rory unveiled his journey at Scripps and his dedication to revolutionizing patient access & quality. Boyd's career at Scripps has been diverse, having joined as a part-time medical assistant, then climbing up through various roles, and ultimately landing in the access quality program. Innovative Staff Programs at ScrippsArguably the most inspiring part of the conversation was Boyd's narration of the patient experience ambassador course and a revenue cycle leadership development program. In these programs, the best access staff members get trained and developed into ambassadors, contributing not only to the staff's personal growth but also to the broader organizational objectives. Worth noting is that though hundreds might start the program, typically only six to eight graduates, emphasizing the course's rigor and the value placed on earning the title of an ambassador. Creating a Culture of Learning Rory emphasized the organization's focus on creating a "culture of learning," indicating how Scripps has partnered with Healthcare Business Insight (HBI) and implemented mandatory monthly learning modules on various topics for all access staff members, ranging from Medicare as a Secondary Payer to improving registration accuracy. These strategic training and development initiatives have notably led to a significant reduction in registration errors and authorization-related denials. Employee Satisfaction and RetentionThe podcast also highlights the importance of maintaining employee satisfaction and retention in a high-turnover industry like healthcare. Investment in employees, demonstrated through continuous learning and development initiatives, not only helps keep them satisfied but also leads to improved organizational productivity and service delivery. Rory shared that 40% of the participants, post their training experience, have moved up within the organization, serving as testament to the program’s success.Key TakeawayIn conclusion, the podcast shines a light on how investing in staff development and creating an enriching work environment can lead to greater job satisfaction, improved performance, and staff retention. By focusing on staff learning and growth, organizations could potentially create an upward spiral of productivity and service quality, ultimately leading to better patient care and satisfaction.A Final Note Rory concluded his conversation by emphasizing the importance of self-reflection as a leader. He advised fellow leaders to review their work daily and ask themselves if they have made their organization proud. He suggested this consistent self-reflection often leads to improved work ethic and increased commitment to organizational goals and standards. This advice undoubtedly aligns with FinThrive's mission to optimize operations in the healthcare industry through thoughtful planning and goal setting.

In the most recent episode of the "Rethink Healthcare" podcast, presented by FinThrive, Rory Boyd, Revenue Cycle Manager at Scripps, shared insights into how his organization uses innovative programs to retain and develop their frontline healthcare staff. With 13 years of experience at Scripps, Rory carries numerous experiences, from construction to healthcare, and aids in crafting a thriving healthcare environment.Kicked off with a friendly banter about football and baseball preferences, the conversation took an insightful turn as Rory unveiled his journey at Scripps and his dedication to revolutionizing patient access & quality. Boyd's career at Scripps has been diverse, having joined as a part-time medical assistant, then climbing up through various roles, and ultimately landing in the access quality program. Innovative Staff Programs at ScrippsArguably the most inspiring part of the conversation was Boyd's narration of the patient experience ambassador course and a revenue cycle leadership development program. In these programs, the best access staff members get trained and developed into ambassadors, contributing not only to the staff's personal growth but also to the broader organizational objectives. Worth noting is that though hundreds might start the program, typically only six to eight graduates, emphasizing the course's rigor and the value placed on earning the title of an ambassador. Creating a Culture of Learning Rory emphasized the organization's focus on creating a "culture of learning," indicating how Scripps has partnered with Healthcare Business Insight (HBI) and implemented mandatory monthly learning modules on various topics for all access staff members, ranging from Medicare as a Secondary Payer to improving registration accuracy. These strategic training and development initiatives have notably led to a significant reduction in registration errors and authorization-related denials. Employee Satisfaction and RetentionThe podcast also highlights the importance of maintaining employee satisfaction and retention in a high-turnover industry like healthcare. Investment in employees, demonstrated through continuous learning and development initiatives, not only helps keep them satisfied but also leads to improved organizational productivity and service delivery. Rory shared that 40% of the participants, post their training experience, have moved up within the organization, serving as testament to the program’s success.Key TakeawayIn conclusion, the podcast shines a light on how investing in staff development and creating an enriching work environment can lead to greater job satisfaction, improved performance, and staff retention. By focusing on staff learning and growth, organizations could potentially create an upward spiral of productivity and service quality, ultimately leading to better patient care and satisfaction.A Final Note Rory concluded his conversation by emphasizing the importance of self-reflection as a leader. He advised fellow leaders to review their work daily and ask themselves if they have made their organization proud. He suggested this consistent self-reflection often leads to improved work ethic and increased commitment to organizational goals and standards. This advice undoubtedly aligns with FinThrive's mission to optimize operations in the healthcare industry through thoughtful planning and goal setting.

Medical school taught Dr. Robert Lufkin the conventional wisdom of the healthcare system, but his experiences and research exposed deeper issues at play.In this episode of Healthcare Rethink, hosted by Brian Urban, the spotlight shines on Dr. Robert Lufkin, MD, the author of Lies I Taught in Medical School. The conversation centers around the flaws in traditional medical education and how it shapes the healthcare landscape today. Dr. Lufkin discusses how medical school shaped his early beliefs and how those teachings now contribute to many chronic diseases that plague patients.Dr. Lufkin’s book examines the "lies" taught in medical school, particularly the outdated methods of treating chronic diseases like diabetes, cardiovascular disease, and obesity. He explains how the traditional Western medical approach, often reliant on pills and surgery, is insufficient in addressing the root causes of these conditions. Instead, the focus must shift toward lifestyle changes and holistic health. Throughout the discussion, Dr. Lufkin provides actionable insights for medical professionals and patients looking to take charge of their health. He hopes to reshape medical education for the next generation, offering a more comprehensive approach to preventing chronic diseases.This episode offers a compelling perspective for those curious about how medical school education has evolved and what changes are necessary for a healthier future.