Knowledge Cast by Enterprise Knowledge

Enterprise Knowledge CEO Zach Wahl speaks with Mirna Lessinger, Senior Program Manager in CSS Business Transformation at Atlassian, where she is currently focused on program delivery for the Talent Enablement team. Mirna has led Knowledge Management, Support Operations, and Customer Experience initiatives for over 10 years at tech companies like Okta and Innovative Interfaces. With a Master in Library and Information Science from University of Washington, her background is a blend of IT Management, Knowledge and Information Science, and Corporate Innovation. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

Enterprise Knowledge COO Joe Hilger speaks with Micah Peterson, VP of Product Management at ProcedureFlow. Micah is a knowledge management expert and enthusiast, and has been helping companies transform their knowledge management for more than 15 years. ProcedureFlow allows organizations of all sizes to document their processes online in simple hyperlinked flowcharts. Once processes are mapped, you can use them to reduce training time, ensure consistency, and socialize your workflows to improve them. ProcedureFlow ensures teams get accurate information at the exact moment they need it, improving proficiency whether you're a tenured employee or a brand new hire. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

Liz Herman, Senior Manager of Knowledge, Content, and Training at Accenture Federal Services, brings her PhD expertise in knowledge management to the forefront. She discusses the evolving landscape of knowledge management and its impact on enhancing customer experience in the federal government. Key insights include the balance between technology and human engagement, the importance of effective listening, and transformative shifts in veteran healthcare service delivery. Liz emphasizes strategies for improving self-service capabilities and fostering a culture of knowledge sharing.

Enterprise Knowledge COO Joe Hilger speaks with Joe Pairman, Director of Product Management at RWS Group. RWS Group is a world-leading provider of technology-enabled language, content management, and intellectual property services. Joe is in charge of Tridion Docs, one of the most innovative headless CMS solutions on the market, and has been at RWS for 4 years.  Before RWS, Joe designed and led the development of a personalized guidance app that helped millions of users without requiring any of their data. He also integrated a knowledge model with granular structured content to automatically give data integrators a broad overview of their available implementation options and next actions. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of EK AMA, Zach Wahl asks Joe Hilger "How does Taxonomy help search?" as well as "How should taxonomy and search work together in a mature knowledge management system?" If you have any questions that you want answered by our team, contact us! To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

Enterprise Knowledge COO Joe Hilger speaks with Michael Andrews, Content Strategy Evangelist at Kentico. Kentico is a global software vendor with two award-winning products, Kontent and Xperience. Michael has been at Kentico since 2019 and focuses on advising global enterprises on how to innovate their content practices and operations, providing fresh thinking on how to address future digital publishing challenges. Kontent is a recognized leader in headless CMS that empowers enterprise content teams to manage all their content in a single repository while freeing developers to build engaging digital experience by using the latest technologies of their choice. Xperience is a fully integrated digital experience platform (DXP) combining content management system (CMS), digital commerce and digital marketing including marketing automation and personalization in a single comprehensive platform. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

Enterprise Knowledge CEO Zach Wahl speaks with Darryl Wing, Director of Knowledge Management at Fluor. Darryl has been the Director of Knowledge Management for over 8 years at Fluor and currently oversees all aspects of the Knowledge Management business model. He is also tasked with supervising, training, and mentoring Fluor's Knowledge Managers and technical support staff to enhance team performance and ensure adherence to established protocols.  In addition to this, Darryl regularly liaises with stakeholders, executive leadership teams, and a network of 1600+ Subject Matter Experts to collectively mitigate knowledge-related issues with sound, evidence-based solutions. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of Knowledge Cast, Zach and Joe pass the mic to globally recognized KM expert Bill Kaplan, who interviews them about their new book Making Knowledge Management Clickable: Knowledge Management Systems Strategy, Design, and Implementation. Zach and Joe speak about how they got involved in Knowledge Management, their history founding Enterprise Knowledge, and how they decided to write a book about bridging the gap between knowledge management and technology. They also speak about how the book can help anyone understand their organization’s needs and opportunities, strategize and prioritize features and functions, design with the end user in mind, and build a system that end users will embrace. Making Knowledge Management Clickable is now available to purchase on Amazon. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode, EK CEO Zach Wahl speaks with Dana Tessier, Director of Knowledge Management at Shopify. Dana has been at Shopify for over 6 years and has built a Knowledge Management department of over 100 team members that delivers services to Support, Sales, IT, HR, and other teams across the globe. Her work on improving the internal transfer of knowledge in organizations has led her to oversee the design and implementation of external-facing customer self-service strategies to improve customer experience, reduce support costs, and create an engaging digital experience. Dana has also recently released a book, Handbook of Research on Organizational Culture Strategies for Effective Knowledge Management and Performance, which defines the relationship between organizational culture and knowledge management and how they impact one another.  As a special bonus, Knowledge Cast listeners can use the code "IGI50" to receive a 50% discount on the book.  Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode of the Knowledge Cast, EK COO Joe Hilger speaks with Dorian Selz, Co-Founder & CEO at Squirro. Dorian founded Squirro, the leading Augmented Intelligence platform, just over 10 years ago, and has been keeping business users in the know and able to determine their next best actions ever since. He has over 25 years of experience in everything digital, notably search, artificial intelligence, e-commerce, and team building, which he directly translated into a career as a "serial entrepreneur". Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting