Mastering ServiceTitan

Did you know the ServiceTitan Podcast network has other shows that can really help you not only grow your business but learn more about and use ServiceTitan even better?We've come out with additional shows to help folks all over your organization get the most out of your time working with us and our platforms.Today we have a guest episode from our sister show "Toolbox for the Trades", with a great concept to help keep your customers in your circle and coach your techs on the little things that matter most.Originally Aired 8/20/2024Customer satisfaction is typically a top priority for inbound service calls, but what about after the technician has left the premises?Chelle Allen, the owner of iconnectu, joins us to discuss the concept of “happy calls” — customer experience follow-ups made after a service is performed. Chelle explains how these calls not only offer gratitude but also collect valuable feedback to improve services. Tune in to hear how happy calls help identify minor issues like technician behavior, create opportunities for additional sales, and strengthen customer loyalty. Join us as we discuss:[3:33] The importance of following up on the little things[10:50] Following miscommunication crumbs[19:17] Eliminating in-house bias by outsourcing calls[29:21] Using “happy calls” for cross-promotional salesCheck out these resources we mentioned during the podcast:ServiceTitan Thank You Report GuideYou can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here!Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.Hosted by Ausha. See ausha.co/privacy-policy for more information.

Ashley Leege, Customer Service Manager at Althoff Home Services, unpacks ServiceTitan’s Dispatch Pro, an AI-powered, fully automated, and revenue-generating dispatch solution for the trades.Ashley shares the challenges her team faced before Dispatch Pro, how they made the switch, and highlights the importance of getting everyone involved in the implementation process.Whether you’re new to ServiceTitan or looking to improve how you use the platform, Ashley’s experience provides incredible insights on how to leverage the potential of Dispatch Pro.Join us as we discuss: [02:42]: Benefits of using ServiceTitan Dispatch Pro[04:49]: Making the switch from a previous system to Dispatch Pro[16:09]: The implementation timeline and some actionable adviceCheck out these resources we mentioned during the podcast:ServiceTitan Dispatch ProServiceTitan CommunityYou can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.Know a business that could use a bit of muscle from ServiceTitan? Refer them here!Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.Hosted by Ausha. See ausha.co/privacy-policy for more information.

ServiceTitan is a powerful tool, but just like any major piece of equipment in your shop, you have to know how to use it to get the most out of it.Lorenzo Plaath, a Certified ServiceTitan Coach with Go Time Success Group, brings his experience to the table to help new users who are implementing ServiceTitan. Lorenzo shares his top tips on how to take it from a new and unfamiliar system to something that changes the very fabric of your business year after year.Join us as we discuss: [6:39] Setting up a mock “go live” in ServiceTitan for your team  [19:00] The benefits of using both an implementation manager and a coach[31:10] Keeping your team happy during major transitionsYou can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here!Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.Hosted by Ausha. See ausha.co/privacy-policy for more information.

Kathy Nielsen, the Owner of Operations Excellence, LLC and known as "Chicken Lady Speaks," brings nearly a decade of expertise in ServiceTitan operations. She dives into the nuances of memberships versus service agreements, emphasizing their importance for customer retention and stable revenue. Kathy shares best practices to minimize admin headaches and keep clients engaged, along with valuable do's and don'ts for setting up memberships. Her insights on effective management and training technician skills through maintenance memberships are invaluable for service businesses.

In this episode, we’re joined by Randi Thompson from Bill Joplin's Air Conditioning and Heating and Danielle Combs, Program Manager for Customer & Partner Relations at ServiceTitan.Together, they dive into the exciting launch of the ServiceTitan Certified User (STCU) program — a next-level initiative designed to elevate expertise across different roles in an organization.Randi and Danielle offer firsthand insights into how this program is driving tangible improvements, from cutting down on support cases to boosting overall operational efficiency. Tune in to learn how to put more money in your pocket!Join us as we discuss: [00:24] What is the ServiceTitan Certified User Program?[8:53] How to roll STCU out to your team[17:21] STCU and Academy integrationCheck out these resources we mentioned during the podcast:ServiceTitan Certified User ProgramYou can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here!Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode, Jeremy Wickenhauser, a certified ServiceTitan coach from Go Time Success Group, guides us on a deep dive into ServiceTitan’s Pricebook.Jeremy shares expert insights on why he considers Pricebook to be the "heart of ServiceTitan,” impacting everything from KPIs to revenue tracking. He gives us ten essential rules for setting up and maintaining your Pricebook, including the importance of categories, codes, and dynamic pricing.If you’re looking to optimize your existing Pricebook setup, this episode is loaded with practical advice to streamline your operations and boost profitability.Join us as we discuss: [2:06] How category management can help you track your Pricebook KPIs[11:30] Equipment types and tagging replacement opportunities[25:40] Dynamic and client-specific pricing features[34:58] Task workflows, permissions, and generic tasksCheck out these resources we mentioned during the podcast:ServiceTitan PricebookServiceTitan Pricing BuilderYou can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.Know a business that could use a bit of muscle from ServiceTitan? Refer them here!Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.Hosted by Ausha. See ausha.co/privacy-policy for more information.

Juan Lopez, Business Analyst at Franklin Electric, unpacks ServiceTitan’s Next Environment, a powerful tool that allows businesses to test and prepare for future software updates.Juan shares how he leveraged the Next Environment to become an expert in ServiceTitan and shares the key strategies he used to master new features, optimize business processes, and train his team.Whether you’re new to ServiceTitan or looking to enhance your usage, Juan’s insights offer valuable tips on how to maximize the Next Environment’s potential.Join us as we discuss: [6:18] The difference between ServiceTitan’s Next and Practice[10:51] Advice for leveraging Next with new processes[15:19] Leveling up through ServiceTitan Community programsCheck out these resources we mentioned during the podcast:Using ServiceTitan NextUsing ServiceTitan PracticeNext VS Practice: Sandbox Environments ExplainedServiceTitan CommunityYou can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.Know a business that could use a bit of muscle from ServiceTitan? Refer them here!Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.Hosted by Ausha. See ausha.co/privacy-policy for more information.

Matt Kosloski, Vice President at Friend's Plumbing, shares his insights on utilizing ServiceTitan dashboards to drive business growth. He discusses how dashboards help track vital KPIs like sales and booking rates, making data management more manageable. Matt illustrates his family's journey to reach $10 million in revenue, emphasizing the importance of refining workflows and coaching technicians using dashboard analytics. He also offers tips on cleaning up chaotic dashboards for clearer insights and improved operational efficiency.

In this episode, we’re talking with Zack Kays, Software Administrator at Intelligent Design Air Conditioning, Plumbing, Solar & Electric. He’s an expert when it comes to using ServiceTitan, and he’s providing us with some actionable tips on how to set up memberships using ServiceTitan to unlock new revenue opportunities.Zacks not only shares his experience on how to leverage ServiceTitan, but also highlights which mistakes to avoid and what to do instead. He talks about the pros and cons of using a tiering system versus one flat membership and how to set up memberships correctly on the platform.Learn how to set up memberships on ServiceTitan, understand how to set up the discounts and categories on the back end, and help create new revenue streams for your business.Join us as we discuss:[08:13] What the offer for first-time memberships should look like[23:12] Training technicians on membership opportunities[35:00] Zack’s advice for those who want to implement membershipsCheck out these resources we mentioned during the podcast:Intelligent Design Air Conditioning, Plumbing, Solar & ElectricSetting Up Memberships in ServiceTitanServiceTitan AcademyServiceTitan Mastermind GroupYou can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or our website, or search for Mastering ServiceTitan in your favorite podcast player.Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode, we're thrilled to welcome Angie Snow, Principal Industry Advisor with ServiceTitan. Angie brings a wealth of knowledge on supercharging the efficiency of Customer Service Representatives (CSRs) and dispatchers by fully leveraging ServiceTitan’s powerful features.We dive into dynamic strategies for training CSRs, mastering call management, and setting up the system to boost performance and bookings. Join us as we explore the ins and outs of the job booking page and the CSR manager dashboard.Join us as we discuss: [07:36] Optimizing CSR workflows with multiple screens[15:30] What is Adjustable Capacity Planning (ACP)[27:01] Tactical advice for new ServiceTitan usersCheck out these resources we mentioned during the podcast:Pantheon 2024ToolBox Live EventsCSR trainingTitan Score ContestHarnessing TitanAdvisor: Expert Tips for Advancing Your BusinessYou can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here!Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.Hosted by Ausha. See ausha.co/privacy-policy for more information.