APQC Podcasts

Holly Lyke-Ho-Gland, Principal Research Lead at APQC, and Jonathan Kraft, project manager for APQC's Advisory Service team, provide an overview of APQC's Seven Tenets of Process Management. To build strong processes across the enterprise, organizations must establish a firm foundation based on these seven critical tenets. Remember to follow APQC on Twitter @apqc!

Organizations today face a common challenge – ensuring they have the talent to deliver on business objectives in a fast-changing business environment. AI platforms such as Starmind allow organizations to identify subject matter experts across the enterprise and access employee knowledge based on skill and expertise profiles. APQC’s Elissa Tucker talks to Stefan Gass, Starmind’s Chief Marketing Officer and Head of Growth about how Starmind builds real-time skills profiles that are accurate and complete and allow organizations and employees to prepare for and respond to evolving business needs.   Remember to follow APQC on Twitter @apqc!  

Many organizations still struggle to understand what their employees know and connect colleagues to share expertise. AI platforms such as Starmind can close this gap by analyzing data across enterprise systems to continually uncover hidden knowledge and skills. In this podcast, APQC’s Lauren Trees talks to Eric Storm, Starmind’s Vice President for North America, about how Starmind identifies knowledgeable people within the workforce and then routes questions to the employees best suited to answer them.   Learn more at apqc.org

In February 2019, APQC Executive Director of Client Solutions Cindy Hubert spoke with Daniel Coyle about how to build stronger and more collaborative organizational cultures. Coyle is the award-winning, New York Times-bestselling author of several books on leadership and performance including The Talent Code and The Culture Code: The Secrets of Highly Successful Groups.  Daniel will be a keynote speaker at APQC's 2019 KM Conference April 29 - May 3. For more information go to APQC.org. 

In this podcast, APQC KM Principal Research Lead Lauren Trees interviews community manager, author, and speaker Stan Garfield about the biggest opportunities in KM right now, the missteps organizations are making, and how to keep your KM portfolio fresh without losing focus or abandoning tried-and-true approaches. For more APQC content go to APQC.org.  You can follow Stan on Twitter @stangarfield.  Remember to follow APQC on Twitter @apqc and discover more great Knowledge Management content at APQC.org.

Large-scale trends like digital transformation, cognitive computing, and Agile are affecting how knowledge managers accomplish their goals and how their work is perceived. In this podcast, APQC’s Lauren Trees interviews community manager, author, and speaker Stan Garfield about the top 10 trends in KM, with a special focus on the evolution of community management and the value of Working Out Loud. You can follow Stan on Twitter @stangarfield.  Remember to follow APQC on Twitter @apqc and discover more great Knowledge Management content at APQC.org.

Enterprise knowledge-sharing communities have been around for decades, but new technology and broader cultural trends are changing the norms of interaction in these groups. APQC’s Lauren Trees and Darcy Lemons discuss new trends in communities of practice and how to take advantage of the latest advancements. Remember to follow APQC on Twitter @apqc and discover more great Knowledge Management content at APQC.org.

Is there value in the constraints that tight budgets put on us? Yes, according to Scott Sonenshein, an award-winning professor at Rice University, consultant to Fortune 500 and dot coms, and author of the new book Stretch: Unlock the Power of Less and Achieve More Than You Ever Imagined. Remember to follow APQC on Twitter @apqc!  

In this podcast, APQC’s knowledge management guru, Lauren Trees, collides with APQC’s process and performance management expert, Holly Lyke-Ho-Gland to discuss trends that will transform how employees interact, collaborate, and share knowledge over the next decade. The two of them cover what modern workers are experiencing, what changes they would like to see, and how looming technological and cultural shifts may influence business priorities and investments. Remember to follow APQC on Twitter @apqc!

APQC’s Financial Management expert, Mary Driscoll, unpacks the emerging role of cybercrime in the world of accounts payable Remember to follow APQC on Twitter @apqc!