

WBSRocks: Business Growth with Enterprise Software and Digital Transformation
Sam Gupta
WBSRocks podcast features in-depth conversations on customer experience, digital transformation, supply chain, eCommerce, industry 4.0, and enterprise software categories such as CRM, ERP, or analytics suites. The purpose of the show is to help CFOs, COOs, CEOs, and business owners with their daily commercial, operational, or financial challenges by taking a deep dive into business cases and processes, technology strategy and architecture, transformation initiatives, and business models. The show also offers an independent analysis of technology trends, various enterprise software vendors and solutions, and their mergers and acquisitions. Subscribe today to stay on top of digital transformation trends!
Episodes
Mentioned books

Mar 6, 2023 • 44min
WBSP457: Grow Your Business by Learning the Importance of the Packing Step w/ James Malley
Send us a textMost SMBs don’t understand the importance of the packing process. They might have a very serialized pick, pack, and ship process and might pack one order at a time. As companies mature, they gain efficiencies by decoupling the process steps and optimizing them individually. Packing is one step that is often ignored. Most SMB companies might simply send the order from their eComm or ERP to print the shipping label using the order or pick list, skipping the packing step. So not only having a good packing step is necessary, but there are several technologies available that can help you optimize the packing step by doing the math for you for the ideal packaging configuration, saving freight costs and losses due to misconfigured packaging.In today's episode, our guest, James Malley, shares his insights on the importance of the packing step of the pick, pack, ship process. He also talks about the importance of having good product dimensions and packaging data that can help to streamline the packing process. Finally, he discusses several other nuances of the packaging process and how other companies are taking advantage of advancements in packaging technologies.For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

Mar 2, 2023 • 1h 4min
WBSP456: Grow Your Business by Learning the Top KPIs for CFOs, a Live Interview w/ a Panel of Experts
Send us a textCFOs need a ton of KPIs to ensure profitability. To ensure all revenue and expenses get accounted for. To maintain the debt-to-equity ratio. To get favorable terms from the bank. To maintain the price of the stock. But doing all of this might require thousands of KPIs. Also, as companies grow, CFOs might not have the bandwidth to keep track of every transaction of the business. So they require KPIs that are not only reliable but traceable in a manageable manner. So which KPIs are the most critical for CFOs?In today's episode, we invited a panel of cross-functional experts for live interview on LinkedIn who brings significant expertise to discuss the top KPIs for CFOs. We discussed the best KPIs that CFOs should be measured in several industries, such as manufacturing and healthcare. Finally, we discussed the KPIs that are typically meaningless to measure and might be counterproductive. For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

Mar 1, 2023 • 1h 4min
WBSP455: Grow Your Business by Understanding Vue Storefront’s Capabilities, an Objective Panel Discussion
Send us a textHeadless, composable, and microservices architecture could be confusing even for developers. But it gets more confusing when you look under the hood. With too many moving parts. And not a clear understanding of which component is supposed to do what. What is most confusing is this whole notion of the front end for the front end. Sound cryptic? It is! Why would you need that? There are many reasons. Caching, performance, ease of development, composability, and scalability. But mainly offline experience! But is offline experience important for retailers? Hell yeah, when you are going to be installing commerce front on every corner. Internet may not always be available. While this is great for developers as they have a lot more control over the process the way they like, are practitioners going to have the same control? So how does Vue Storefront help? And where does it fit in the architecture?In today's episode, we are going to review Vue Storefront’s capabilities independently. We covered many grounds, including the importance of the front end of the front-end in composable architecture. We also discussed where Vue Storefront fits in the architecture and the importance of the API orchestration layer in connecting with various eCommerce, search, CMS, and best-of-breed eCommerce solutions. Finally, we discussed the importance of offline and lightweight JS packages that can improve the performance of eCommerce sites massively, increasing their SEO strength and, as a result having better conversion rates.For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe to your favorite podcasting platform.

Feb 28, 2023 • 1h 2min
WBSP454: Grow Your Business by Understanding ECi DDMSPLUS’s Capabilities, an Objective Panel Discussion
Send us a textOne channel that might not be immediately apparent to be different would be the office dealer space. It has similar flavors, such as building material and auto parts distributors, for the requirements of local fleets and PODs. It also has unique integration requirements with furniture manufacturers and distributors that might be more expensive with horizontal offerings. Also, they have unified commerce requirements at a much smaller scale where they need inventory to be synched between stores and eCommerce portal, along with mobile. So which ERP system is suitable for this industry? If you have guessed DDMSPLUS, then you are right.In today's episode, we invited a panel of industry experts for a live discussion on LinkedIn to conduct an independent review of ECi DDMSPLUS’s capabilities. We covered many grounds, including the nuances of the office supply space and how the needs of this space are very similar to building materials and HVAC space. Finally, we covered ECi's corporate strategy and how this product compares to other products in ECi's portfolio as well as of their competitors.For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

Feb 27, 2023 • 39min
WBSP453: Grow Your Business by Learning How to Work with Large System Integrators w/ Vignesh Khade
Send us a textLarge programs require a lot more planning and strategy than smaller ones. Due to the number of functions involved and the need for collaboration among those functions. The default answer for most companies while leading large programs would be to go to a large SI and start it. The challenge with the approach is that each SI has practiced and might not have a centralized entity that could help you identify the right products and define the architecture. And might result in conflict by pulling the architecture in their direction.In today's episode, our guest, Vignesh Khade, who shares his insights on how to work with large system integrators while leading digital transformation programs. He also talks about where the role of architects fits in the overall process and why it is critical to design the business processes and define the architecture prior to engaging with SIs. Finally, he described the nuances of the corporate structure of SIs and how to engage with them to be successful with digital transformation programs.For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

Feb 23, 2023 • 58min
WBSP452: Grow Your Business by Learning the Top KPIs for CEOs, a Live Interview w/ a Panel of Experts
Send us a textRework issues could eat up all of your margins. There could be several reasons why there might be rework orders. The rework could be quality issues in the production process. Or they could be because of the issues with incoming raw materials. So what are the best practices for reducing rework in the manufacturing industry?In today's episode, we invited a panel of cross-functional experts for live interviews on LinkedIn who brings significant expertise to discuss Manufacturing Rework best practices. We discussed the triggers and process boundaries for manufacturing rework. Finally, we discussed the best practices to reduce it.For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

Feb 22, 2023 • 1h
WBSP451: Grow Your Business by Understanding Fluent Commerce’s Capabilities, an Objective Panel Discussion
Send us a textWhile there is much talk about the coolest eCommerce platforms out there, the large majority of the market share is still in the brick-and-mortar setting, especially among retailers. This makes the POS and OMS experience far more critical than eCommerce. Also, to get the eCommerce experience right, you need to have: Omnichannel experience and Unified experience. Whatever the name you may want to give, it's a necessity. In today's commerce experience. So how can Fluent Commerce help?In today's episode, we are going to independently review Fluent Commerce’s capabilities. We covered many grounds, including why the OMS is going to be a need for large retailers in their architecture, even if it might feel unnecessary. Then we discussed how it interacts with other toolsets in the architecture. Finally, we discussed why the best-of-breed approach may not be as expensive as it might appear due to the pre-baked integrations available through the commerce providers.For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe to your favorite podcasting platform.

Feb 21, 2023 • 59min
WBSP450: Grow Your Business by Understanding ECi JobBoss’s Capabilities, an Objective Panel Discussion
Send us a textThe small job shop market is also flooded. With unique software that could be perceived as different. From the mainstream ERP systems. The JobBOSS2 system is one example. That was created by jamming together the best of E2 Shoptech and JobBOSS. JobBOSS was known for easy to use QuickBooks-like functionality. For smaller shops, but had a much superior UX. E2 Shoptech, on the other hand, had robust features and was behind in its technology.In today's episode, we invited a panel of industry experts for a live discussion on LinkedIn to conduct an independent review of ECi JobBoss’s capabilities. We covered many grounds, including the changes in the ECi portfolio and how they might impact the ECi product. Finally, we reviewed its data model and which segment the solution fit the most.For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

Feb 20, 2023 • 44min
WBSP449: Grow Your Business by Learning the Importance of Centralizing Data for Retail Companies w/ Kathy Aronson
Send us a textThe foundation of retail business relies on having access to good quality data. Without the right data, retailers make uninformed decisions, such as raising their prices or targeting expensive channels that are likely to fire back. The problem is much worse when they might have multiple systems, as getting true insights from this architecture is much harder. So what do retailers need to do to operate in a hybrid environment where the traditional methods of running a retail business are likely to fall short?In today's episode, our guest, Kathy Aronson, shares her insights on centralizing data for retail companies. She talks about why data sharing is critical for retail channel partners, and the retailers need to think beyond the four walls of retail. Finally, she discusses why data could help retail brands lose their marketshare when they don’t make decisions based on data.For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

Feb 16, 2023 • 59min
WBSP448: Grow Your Business by Learning Manufacturing Rework Best Practices, a Live Interview w/ a Panel of Experts
Send us a textRework issues could eat up all of your margins. There could be several reasons why there might be rework orders. The rework could be quality issues in the production process. Or they could be because of the issues with incoming raw materials. So what are the best practices for reducing rework in the manufacturing industry?In today's episode, we invited a panel of cross-functional experts for a live interview on LinkedIn who brings significant expertise to discuss Manufacturing Rework best practices. We discussed the triggers and process boundaries for manufacturing rework. Finally, we discussed the best practices to reduce it.For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.