

The Resilient Journey
Mark Hoffman
It’s my goal to explore some of the biggest issues facing organizations today and chat with industry leaders about ways we can all be more resilient.
Episodes
Mentioned books

Dec 6, 2021 • 29min
Episode 16 - Bias and Diversity with Lisa Jones & Andreas Bryant
We’ve all heard the phrase ‘fight fire with fire’, but how do you fight bias? Do you fight bias with bias? And how do you handle the very dangerous unconscious bias?
Hello everyone and welcome to the Resilient Journey podcast sponsored by ClearRisk. Today we wrap up our series on diversity in the resilience industry by speaking with two of my co-founding members of the Resilience Think Thank, Lisa Jones and Andreas Bryant. We’re going to talk about conscious and unconscious biases in the work place, educational biases, how confidence plays a part in how we respond to bias, mentorship and what we can do to be allies to those around us.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!
Want to learn more about Lisa? Click here
Want to learn more about Andreas? Click here
Want to learn more about the Resilience Think Tank? Click here
Want to speak with Mark? Reach out here.
Special thanks to Bensound for the music.

Nov 29, 2021 • 30min
Episode 15 -Women in Resilience with Rina Singh
Hello everyone and welcome to Episode 15 of the Resilient Journey podcast sponsored by ClearRisk. Today we continue our series on diversity in the resilience industry by speaking with my good friend and massive contributor to the resilience industry Rina Singh.
Rina is the host of the Resilience Pod podcast and is chair of the BCI’s women in resilience group. She’s insightful and deliberate about empowering women in our industry to be more confident as they pursue their goals and work towards equity in the workplace.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!
Want to learn more about Rina? Click here
You won’t want to miss Rina’s podcast – the Resilience Pod. Click here
Want to speak with Mark? Reach out here.
Special thanks to Bensound for the music.

Nov 22, 2021 • 32min
Episode 14 - Racial Inequity in Resilience (Part 2) with Vince Davis
It’s episode 14 of The Resilient Journey! Our conversation with Vince Davis continues right where we left off at the end of episode 13. Our conversation about racial inequity continues with practical advice about confidence and never being outworked.
Vince has a storied career in emergency management including time spent with FEMA, Homeland Security and even some work in the private sector. He’s an author, conference speaker and leader in the emergency management industry.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!
Want to learn more about Vince? Click here
Here is the link to Vince’s website – Preparedness Matters. Click here
Want to speak with Mark? Reach out here.
Special thanks to Bensound for the music.

Nov 15, 2021 • 31min
Episode 13 - Racial Inequity in Resilience (Part 1) with Vince Davis
Without a doubt, this is the most important set of conversations I’ve ever had in my career. Today we start a four-part series on diversity in the resilience world. Trust me, you won’t want to miss this.
You may be a little hesitant to listen to a conversation about diversity. Maybe you even rolled your eyes when you saw the title of this episode. But believe me, this will be an informative series.
*** This is a special two-part episode ***
My guest today is Vince Davis. Vince has a storied career in emergency management including time spent with FEMA, Homeland Security and even some work in the private sector. He’s an author, conference speaker and leader in the emergency management industry.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!
Want to learn more about Vince? Click here
Here is the link to Vince’s website – Preparedness Matters. Click here
Want to speak with Mark? Reach out here.
Special thanks to Bensound for the music.

Nov 8, 2021 • 29min
Episode 12 - Principles of Good Business Communications with Dianne Chase
Be sure to follow this podcast to be notified of future episodes! Plus, it helps us in our rankings!
Today we wrap up our series on Crisis Communications with episode 12 of The Resilient Journey podcast, sponsored by ClearRisk.
My guest today is Dianne Chase. Dianne is the President and CEO of Chase Media. She founded Chase Media after an award-winning career in broadcast journalism as a news director, anchor and reporter. In this episode Dianne explains how to position your organization as the vindicator during a crisis and reminds us that communication done well is based on principles that don’t change.
Quotable: "Nothing good ever came from poor communications."
Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!
Want to learn more about Dianne? Click here
Here is the link to Chase Media’s website. Click here
Want to speak with Mark? Reach out here.
Special thanks to Bensound for the music.

Nov 1, 2021 • 33min
Episode 11 - Preparing for a Successful Media Interview with Warren Weeks
Welcome to The Resilient Journey sponsored by ClearRisk!
Please follow The Resilient Journey to be alerted when new episodes are released!
In Episode 11, we’re continuing our series on Crisis Communications with one of North America’s leading media trainers – Warren Weeks.
Warren teaches spokespeople the art of the great media interview and he tells us how media training has changed over time.
In this episode Warren tells us the single most important thing you can do to achieve success in a media interview. You don’t want to miss this!
A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!
Want to connect with Warren? Click here.
Check out Warren’s website! Click here.
Want to speak with Mark? Reach out here.
Special thanks to Bensound for the jingle.

Oct 25, 2021 • 27min
Episode 10 - Preparing Your Executives for a Media Interview with Brad Phillips
Welcome to The Resilient Journey! Please follow The Resilient Journey to be alerted when new episodes are released!
In Episode 10, we’re continuing our series on Crisis Communications with Mr. Media Training himself, Brad Phillips!
Brad is the President at Throughline Group, a public speaking and media training firm based in NYC with offices in Washington, DC. He hosts The Speak Good Podcast, which examines how we can use the power of communication for good.
His book, The Media Training Bible, has been Amazon’s top-selling title on the topic since its release in 2012. Prior to starting his businesses, Brad worked for ABC’s Nightline with Ted Koppel and CNN’s Reliable Sources, The Capital Gang and Late Edition with Wolf Blitzer.
Listen as Brad explains why confidence is key when it comes to a media interview and how to avoid common mistakes during an interview. This episode is a must-listen for those responsible for preparing a spokesperson.
A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!
Want to connect with Brad? Click here.
Check out Brad’s Speak Good podcast! Click here.
Want to speak with Mark? Reach out here.
Special thanks to Bensound for the jingle.

Oct 18, 2021 • 27min
Episode 9 - How to Reclaim Control In a Media Crisis with Molly Baker McPherson
In Episode 9 of The Resilient Journey podcast, sponsored by ClearRisk, we begin a four-part series on Crisis Communications.
My first guest in this series is Molly Baker McPherson. Molly is an author, keynote speaker, public relations, and crisis communications expert.
Recently I had the opportunity to take a deep dive into Molly’s new book “Indestructible” and got to the heart of how to build an effective crisis communications strategy.
Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!
Want to learn more about Molly? Click here
Check out Molly’s excellent podcast. Click here
Want to read Molly’s book? Click here
Want to speak with Mark? Reach out here.
Special thanks to Bensound for the music.
Welcome to the Resilient Journey! We’re continuing our first series of episodes dedicated to helping Resilience Professionals articulate the value we bring to the table.
My guest in Episode 6 is Ashley Goosman. Ashley is the business continuity and crisis management manager for Liberty Mutual Insurance. She’s a frequent conference speaker, blogger, has her own website dedicated to disaster resilience and…is one of the co-founders of the Resilience Think Tank.
Listen as Ashley discusses some valuable tips for Resilience Professionals to incorporate into their program as we seek to demonstrate value.
A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!
Want to connect with Ashley? Click here.
Check out Ashley’s website! Disaster Empire
Want to speak with Mark? Reach out here.
Special thanks to Bensound for the jingle.

Oct 11, 2021 • 22min
Episode 8 -When it‘s Time to Find a New Job with Sean Watson
We wrap up our series helping Resilience professionals demonstrate value by coming to the realization that sometimes, it’s time to move on.
My guest in Episode 8 is Sean Watson. Sean is the Managing Director – Risk, Resilience and Cyber Security at Andersen Steinberg.
Listen as Sean tells us the state of the Resilience job market and as he explains why some organizations are going to lose some very valuable people.
Big thanks to my friends at ClearRisk for sponsoring The Resilient Journey!
Want to learn more about Sean Watson? Click here.
Want to speak with Mark? Reach out here.
Special thanks to Bensound for the music.

Oct 4, 2021 • 28min
Episode 7 - Being confident = being more resilient with confidence coach Susan Graves
Our focus on helping resilience professionals articulate value continues.
My guest in Episode 7 is Susan Graves. Susan is a career confidence coach who encourages us all to have confidence in our own value.
Listen as Susan explains how we can journal our successes to remind ourselves how much we’ve achieved. A more confident person is more likely to demonstrate value.
Susan also provides some great advice for dealing with an intimidating boss.
A shout out to my friends at ClearRisk for sponsoring The Resilient Journey!
Want to learn more about Susan Graves? Click here.
Want to speak with Mark? Reach out here.
Special thanks to Bensound for the music.