IT Visionaries

If automation technology has the ability to revolutionize the way businesses operate, then what’s keeping so many from adopting it? Today, we are joined by two top minds from the world’s leading CRM platform Salesforce: Joyce Paul, Director of Research & Insights, and Shalini Mayor, Senior Director of Enterprise Automation. Tune in to hear Joyce and Shalini discuss how Salesforce is collaborating with its customers to make automation implementation faster, easier, and more personalized than ever.Tune in to learn:Why some companies are slow to adopt automation (02:50)About the collaborative process at Salesforce (14:45)What successful automation implementation looks like (24:20)How automation is changing people’s lives at work and at home (28:25)Mentions:“Good to Great: Why Some Companies Make the Leap... and Others Don't” by Jim CollinsAutomation Is Just the Beginning for Business — Here’s How the IT Leaders Are Taking It to the Next LevelIT Visionaries is powered by Salesforce Platform and Dreamforce. Did you know all the very best Dreamforce sessions are available free on salesforce.com/plus? We recommend watching the Platform and MuleSoft keynote to get the down-low on doing more with less and increasing efficiencies with automation.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. ---Produced by the team at Mission.org and brought to you by Brightspot.

Adding features to existing software often requires a great deal of hard work, but simplification can be an even more difficult process. Clate Mask is the CEO and Co-Founder of Keap, a CRM and sales and marketing automation platform focused on small business needs. On this episode, Clate speaks candidly about the company’s early days, which boasted a powerful but complex automation tool, and the challenges he and his team overcame in order to make the platform more accessible.Tune in to learn:What Keap provides its customers (1:50)How Keap simplified its platform for small businesses (12:00)About “when/then automation” (23:55)Clate’s advice for aspiring entrepreneurs (25:40)IT Visionaries is powered by Salesforce Platform and Dreamforce. Did you know all the very best Dreamforce sessions are available free on salesforce.com/plus? We recommend watching the Platform and MuleSoft keynote to get the down-low on doing more with less and increasing efficiencies with automation.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. ---Produced by the team at Mission.org and brought to you by Brightspot.

Businesses often rely on data to provide them with useful insights about the “what” — what is working and what isn’t. But is there a way to uncover the “why”? Jigar Desai is the SVP of Engineering at Sisu, a data intelligence engine that uses automated analytics to determine why certain KPI changes occur. On this episode, Jigar explains the revolutionary technology behind the Sisu engine, what its implementation process involves, and how this very podcast could benefit from its use.Tune in to learn:What Sisu provides its customers (02:20)How Sisu offers recommendations after making its findings (15:30)The benefits of using Sisu (26:40)Which dimensions help Sisu make its determinations (30:30) IT Visionaries is powered by Salesforce Platform and Dreamforce. Did you know all the very best Dreamforce sessions are available free on salesforce.com/plus? We recommend watching the Platform and MuleSoft keynote to get the down-low on doing more with less and increasing efficiencies with automation.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. ---Produced by the team at Mission.org and brought to you by Brightspot.

Data center maintenance requires an intricate balance of automation, integration, supply management, and equipment knowledge. Without an optimized approach, the risk of extended resolution times looms large. On this episode of IT Visionaries, we welcome Michael Cantor, CIO of Park Place Technologies for a discussion of how his company streamlines these processes to support an ever-growing slate of platforms and hardware, alongside some thoughts on the future of optimized data management. Tune in to learn:An overview of Park Place Technologies and its innovations in optimizing enterprise-class data center systems (1:45)The biggest challenges Park Place faces in maintaining and optimizing these systems (6:22)The origin and importance of “DMSO” to Park Place Technologies (14:32)How Park Place Technologies continues to support and optimize older hardware (19:09)IT Visionaries is powered by Salesforce Platform and Dreamforce. Did you know all the very best Dreamforce sessions are available free on salesforce.com/plus? We recommend watching the Platform and MuleSoft keynote to get the down-low on doing more with less and increasing efficiencies with automation.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. ---Produced by the team at Mission.org and brought to you by Brightspot.

While credit cards have made the payment process considerably easier for users over the years, the systems that support those transactions are more complex than one might expect. Randy Kern is the CTO of the modern card issuing and payment processing platform Marqeta. On this episode, Randy offers a deep dive into the evolution of card payment technology and tells us how Marqeta is transforming the payment landscape.Tune in to learn:About Marqeta and its customers (2:00)About the modernization of credit payments (5:25)Untangling the payment space (16:30)What the next few years might hold for the payment space (30:45)Randy’s thoughts on alternative payments and peer-to-peer lending (36:00)IT Visionaries is powered by Salesforce Platform and Dreamforce. Did you know all the very best Dreamforce sessions are available free on salesforce.com/plus? We recommend watching the Platform and MuleSoft keynote to get the down-low on doing more with less and increasing efficiencies with automationMission.org is a media studio producing content for world-class clients. Learn more at mission.org. ---Produced by the team at Mission.org and brought to you by Brightspot.

How have digital consultancies continued to evolve in the modern business landscape?  Jenny Koehler, Strategic Growth & Business Development Leader at PwC, and Patty Cheung, VP of Alliances & Channels (Americas) at MuleSoft believe that lasting customer connections come from truly listening to customers’ unique problems and updating tech systems to better support their processes. Listen in to hear more about their thoughts on investing and modernizing software to encourage growth and customer relationships.Tune in to learn:What MuleSoft and PwC do and how they work together (02:25)MuleSoft and PwC collaborating to help SMBs leverage the loan process (11:10)Patty’s thoughts on custom coding (18:50)Why crossing the chasm to newer tech is vital for a company’s growth (29:00)About PwC’s acquisition of Netrovert and partnership with MuleSoft (36:40)Mentions:Jim Collins “Good to Great” bookIT Visionaries is powered by Salesforce Platform and Dreamforce. Did you know all the very best Dreamforce sessions are available free on salesforce.com/plus? We recommend watching the Platform and MuleSoft keynote to get the down-low on doing more with less and increasing efficiencies with automation.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. ---Produced by the team at Mission.org and brought to you by Brightspot.

How can CIOs drive successful digital transformation within their organizations? Isaac Sacolick, author and President of StarCIO, shares his expert advice based on his experience in digital transformation consulting, as well as ideas from his new book Digital Trailblazer. Tune in to hear his insights into the market and his tips for CIOs.Tune in to learn:Isaac’s Career Evolution (02:45)Isaac’s Insights into the Market (05:01)What CIOs Should Be Thinking About (10:13)Will Doing Nothing Lead to Failure? (25:55)Tips for CIOs in Legacy Industries and Organizations (34:29)Mentions:Digital Trailblazer: Essential Lessons to Jumpstart Transformation and Accelerate Your Technology L eadership (book by Isaac Sacolick)IT Visionaries is powered by Salesforce Platform and Dreamforce. Did you know all the very best Dreamforce sessions are available free on salesforce.com/plus? We recommend watching the Platform and MuleSoft keynote to get the down-low on doing more with less and increasing efficiencies with automation.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. ---Produced by the team at Mission.org and brought to you by Brightspot.

Watching Salesforce Trailblazers work under pressure to craft customer low-code solutions for Pacific Clinics is inspiring and even brought tears to the eyes of Eleanor Castillo Sumi, the SVP of Strategy, Innovation, and Growth. As a nonprofit, Pacific Clinics faces unique challenges integrating systems with disparate government entities, and CFO Jason Gurahoo can account for the powerful changes these solutions are bringing to the organization. Tune in for a special BTS of how the Legends of Low Code tv series is bringing more efficiency and a better user experience to Pacific Clinics and their customers. Tune in to learn:Who does Pacific Clinics help?  (2:15)What it takes to bring transformation at Pacific Clinics  (4:30)Understanding how  and find the tools to make change (11:45)Finding and cultivating the right practitioners (25:00)Why Elenor was blown away by her experience on Legends of Low Code (31:30)Mentions:Salesforce Plus TV Show “Legends of Low Code”IT Visionaries is powered by Salesforce Platform and Dreamforce 2022. Catch the news and insights coming out of Dreamforce this year for free on Salesforce Plus. Just visit Salesforce.com/plus. Content will start rolling today!Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. ---Produced by the team at Mission.org and brought to you by Brightspot.

Software itself is constantly being updated, but are some conventional approaches used by tech leaders also in need of an upgrade? David Heinemeier Hansson is the Co-owner & CTO of the software company 37signals, producer of the successful web services Basecamp and HEY. On this episode, David explains the forward-thinking methodologies that his company has successfully implemented, like championing prospective customers rather than current ones, enforcing a short six-week planning cycle, and placing a higher value on intuition over data.Tune in to learn:David describes the “six-week cycle” approach at 37signals (03:30)How did 37signals develop its short-term planning method? (08:30 )The relationship between designers and programmers at 37signals (13:30)David’s reliance on intuition over data (29:15)The importance of writing and advice David received from Jeff Bezos (37:50)IT Visionaries is powered by Salesforce Platform and Dreamforce 2022. Catch the news and insights coming out of Dreamforce this year for free on salesforce.com/plus. Content will start rolling on September 20th.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. ---Produced by the team at Mission.org and brought to you by Brightspot.

How fast can data be collected and used in current business models? Evan Kaplan, CEO of InfluxData, claims that in the era of smart products, an autonomous system can utilize data collected every millisecond for instant responses. Listen in to learn more about how collecting instant data can provide better service for products and create loyalty with customers.Tune in to learn:What InfluxData does (01:12)Monitoring data to build real-time responses (08:39)How quickly data is being recorded (14:36)Types of projects built with InfluxData (16:28)InfluxData's popularity with student engineers (20:17)Mentions:Check out our previous episode with Paul Dix also from InfluxData.“Memorial Day Murph” Crossfit RoutineIT Visionaries is powered by Salesforce Platform and Dreamforce 2022. Catch the news and insights coming out of Dreamforce this year for free on salesforce.com/plus. Content will start rolling on September 20th.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. ---Produced by the team at Mission.org and brought to you by Brightspot.