
Tech Lead Journal
Great technical leadership requires more than just great coding skills. It requires a variety of other skills that are not well-defined, and they are not something that we can fully learn in any school or book. Hear from experienced technical leaders sharing their journey and philosophy for building great technical teams and achieving technical excellence. Find out what makes them great and how to apply those lessons to your work and team.
Latest episodes

Apr 26, 2021 • 1h 1min
#36 - Building High-Performing Teams with Observability and CI/CD - Charity Majors
“A high-performing team is one that gets to spend almost all of their time solving interesting problems that move the business forward. Not doing a lot of toil. Not working on things they have to do in order to get to the things they want to do."
Charity Majors is the co-founder and CTO of Honeycomb, the observability tools for engineering teams to debug production systems faster and smarter. In this episode, we discussed in-depth about building high-performing teams by having observability and CI/CD as the critical pillars to support it. We opened up our discussion discussing what observability is and how Honeycomb helps to provide observability for distributed systems compared to the other monitoring tools available. Charity then shared her strong views on how to build high-performing teams by focusing on Continuous Delivery, the sociotechnical aspects of the team, and the 5th key metric as her addition to the widely known DORA metrics. Towards the end, we discussed the engineer/manager pendulum, how one should be conscious about it, and that we should not treat going into management as a promotion or a one-way street.
Listen out for:
Career Journey - [00:06:04]
Observability and Monitoring - [00:10:52]
Observability Mindset - [00:13:08]
Implementing Observability - [00:15:09]
Observability Pillars - [00:18:35]
Honeycomb Overview - [00:20:06]
Honeycomb Cool Use Cases - [00:27:02]
Writing Custom Database - [00:28:40]
Building High-Performing Team - [00:31:20]
15-Min Continuous Delivery - [00:34:45]
Testing in Production - [00:36:05]
Shipping is Company’s Heartbeat - [00:38:47]
Sociotechnical Aspect of Teams - [00:41:01]
Good Traits to Look for in Engineers - [00:43:17]
The 5th Key Metric - [00:45:51]
Engineer/Manager Pendulum - [00:48:45]
Effective Manager - [00:54:21]
Concerns on Manager/IC Pendulum - [00:55:19]
3 Tech Lead Wisdom - [00:56:49]
_____
Charity Majors’s Bio
Charity Majors is the co-founder and CTO of Honeycomb, provider of tools for engineering teams to debug production systems faster and smarter. Previously, Charity ran infrastructure at Parse and was an engineering manager at Facebook, where she ran next-generation distributed systems at scale. Charity is the co-author of Database Reliability Engineering (O’Reilly), and is devoted to a world where every engineer is on call and nobody thinks on call sucks.
Follow Charity:
Twitter – https://twitter.com/mipsytipsy
LinkedIn – https://www.linkedin.com/in/charity-majors/
Website – https://charity.wtf/
Honeycomb – https://www.honeycomb.io/
O11ycast – https://www.heavybit.com/library/podcasts/o11ycast/
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Apr 19, 2021 • 54min
#35 - AirAsia Super App Transformation and Lessons from COVID-19 Pandemic - Pablo Sanz
“One of the technological opportunities that we have taken during the pandemic has been transforming the mindset to thinking on products, to thinking on platforms. And I think that’s the foundations of the super app."
Pablo Sanz is the CTO of AirAsia. In this episode, Pablo shared with me the tough challenges that AirAsia had to go through during the recent COVID-19 pandemic, and how it has to pivot and transform in order to survive. He explained what the AirAsia leadership team did to align the company vision and steer the business and technology roadmaps during the challenging situations while keeping the people’s morale high. Pablo also shared the recent AirAsia ambition and transformation as a company from being a traditional airline company into becoming a digital platform and ASEAN super app, and how he envisioned to build a data-driven product engineering culture within AirAsia and to continue coming up with innovations based on data-driven hypotheses.
Listen out for:
Career Journey - [00:05:09]
Changing Career into Tech - [00:07:08]
AirAsia Recent COVID Challenges - [00:11:18]
Transforming Into Super App Platform - [00:14:03]
Aligning Vision - [00:18:31]
AirAsia Data Platform - [00:21:02]
Aligning Technology Roadmap with Business - [00:27:07]
Keeping The Morale High - [00:29:35]
Critical Things of a Super App - [00:33:24]
Integrating with Partners - [00:35:38]
Frequency of Deployments - [00:38:59]
Data-Driven Product Engineering Culture - [00:40:45]
From Gut-Based to Data-Driven - [00:42:50]
Recent Interesting A/B Tests - [00:46:30]
Embracing Innovation Mindset - [00:48:19]
3 Tech Lead Wisdom - [00:50:52]
_____
Pablo Sanz’s Bio
Pablo Sanz is the Chief Technology Officer (CTO) at AirAsia. He is a product and technology enthusiast, leading an awesome team to scale all product, design, engineering, and data, while transforming an airline into the definitive ASEAN super app.
Follow Pablo:
LinkedIn – https://www.linkedin.com/in/pablo-sanz-69409619
Email – pablosanz@airasia.com
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Apr 12, 2021 • 1h
#34 - Improving Developers’ Productivity With Universal Code Search and Sourcegraph - Beyang Liu
“Developer productivity is not lines of code written. It’s not the number of commits. It has to do with the ultimate problem you’re solving and the users that you’re solving it for."
Beyang Liu is the CTO and co-founder of Sourcegraph, a developer tools company that brings universal code search capability for developers. In this episode, Beyang shared with me his perspective about developers’ productivity and how we should go about measuring developers’ productivity, including the danger of measuring productivity by using proxy metrics. We then discussed the rationale for universal code search and why he thinks there is a massive need for it to increase developers’ productivity, borrowing from his experience working at Google, and especially to cope in the current era of “Big Code”. Towards the end, Beyang shared how individuals can improve their personal developer productivity and what the future state of developer tools would look like. Also, listen to some of the Sourcegraph cool use cases that Beyang shared based on the feedback given by his customers.
Listen out for:
Career Journey - [00:04:53]
Developers Productivity - [00:07:47]
Measuring Developers Productivity - [00:12:15]
The Danger of Proxy Metrics - [00:16:51]
Productivity in Enterprise vs Startup - [00:23:40]
Rationale for Code Search - [00:26:54]
Code Search Case Studies - [00:33:16]
Other Useful Developer Tools - [00:38:32]
Ex-Googler’s Guide to Developer Tools - [00:42:20]
Improving Personal Developer Productivity - [00:46:07]
Future State of Developer Tools - [00:49:32]
3 Tech Lead Wisdom - [00:54:28]
_____
Beyang Liu’s Bio
Beyang is the CTO and cofounder of Sourcegraph, a developer tools company bringing universal code search to every developer in open source and every software organization, including leading companies like Uber, Dropbox, Yelp, PayPal, Cloudflare, and more.
Follow Beyang:
Twitter – https://twitter.com/beyang
LinkedIn – https://www.linkedin.com/in/beyang-liu/
Website – https://beyang.org
Sourcegraph – https://sourcegraph.com/
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For more info about the episode (including quotes and transcript), visit techleadjournal.dev/episodes/34.

10 snips
Apr 5, 2021 • 1h 4min
#33 - Simplicity Playbook for Innovators - Jin Kang Møller
“Simplicity is an experience that makes things easy for users that leaves positive emotions."
Jin Kang Møller is an award-winning customer experience strategist, design practitioner, and the author of “The Simplicity Playbook for Innovators“. She was the driving force behind FRANK by OCBC and OCBC OneWealth app that won her a Singapore Good Design Mark Gold award in 2017.
In this episode, Jin shared with me her insightful perspectives on simplicity and how simplicity naturally leads to innovation. She shared with me in-detail her powerful framework, “Simplicity Diamond“, that is extremely powerful to help us embrace simplicity in dealing with different aspects of business practices, products and services. She also shared her point of view on agile and design thinking, and how we can combine both methodologies together in order to solve the right problems for our customers and users. And don’t miss her fun sharing on “pain sponge” that provides a great mindset analogy for delivering better customer experience!
Listen out for:
Career Journey - [00:06:08]
Challenges Introducing Customer Experience - [00:11:38]
Simplicity - [00:16:24]
Simplicity Drives Innovation - [00:18:31]
Simplicity Diamond - [00:23:04]
Get Fueled by Empathy - [00:29:01]
Dancing with Complexity - [00:35:20]
Focus - [00:38:33]
Speak Human - [00:43:12]
Designing Lovable Experience - [00:46:54]
How to Embark on Simplicity Journey - [00:52:01]
Personal Simplicity - [00:54:00]
Agile and Design Thinking - [00:55:42]
3 Tech Lead Wisdom - [00:59:12]
_____
Jin Kang Møller’s Bio
Jin Kang Møller is an award-winning customer experience strategist, design practitioner and highly-acclaimed executive trainer. She held design leadership positions to creative value and bottom-line impact for twenty years in the large financial services firms such as OCBC Bank in Singapore and Credit Suisse in Switzerland, and has led user experience consulting services for pharmaceutical companies.
Her design methodologies have helped wealth management, private & retail banking and insurance businesses to drive successful customer experience and digital transformation initiatives, and won her a Singapore Good Design Mark Gold award in 2017.
She is the author of The Simplicity Playbook for Innovators, a battle-tested strategy and the collection of tools to drive innovation, humanise digital transformation and to win customers’ hearts.
Follow Jin:
Website – https://designfulcompany.com/
LinkedIn – https://www.linkedin.com/in/jinkangmoller
Twitter – https://twitter.com/JinZwicky
Design Thinking, Innovation, Leadership at SMU Academy – https://academy.smu.edu.sg/design-thinking/about/index.html
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Mar 29, 2021 • 54min
#32 - CIO Leadership Lessons from Singapore's First CIO - Alex Siow
“The CIO is a person who uses IT to facilitate and enable a company so that it becomes more competitive, and it becomes more profitable."
Alex Siow is currently a Professor in the School of Computing at the National University of Singapore (NUS) and Director of NUS’s Advanced Computing for Executives. With a career that spans over four decades, Alex Siow is well-known as Singapore’s first CIO in the 1990s. He recently published a book, “Leading with IT: Lessons from Singapore’s First CIO”, which is written for the next generation of CIOs, CTOs, and other executives who work closely with technology that offers practical tips, case studies, and personal insights that shed light on the central competencies required of CIOs.
In this episode, Alex shared with me his insights on the important role of a CIO, the traits of a good CIO, and how a CIO manages priority, risk and governance. Alex also shared with me his inspiring leadership philosophy and the true essence of servant leadership. Towards the end, Alex shared his views on the future of technology and remote working.
Listen out for:
Career Journey - [00:04:52]
“Leading with IT“ Book - [00:09:43]
Role of CIO - [00:12:57]
CIO and Other Title Variants - [00:14:46]
CIO’s Job of Supporting the Business - [00:16:50]
Good CIO Traits - [00:18:41]
Aligning Business Vision, Mission, and Values - [00:21:48]
Keeping Up With Technologies and Talents - [00:24:49]
CIO Time Organization - [00:28:47]
On Prioritization - [00:32:13]
Managing Governance - [00:33:51]
Outsourcing - [00:36:35]
On Grooming Technical Leadership - [00:39:49]
Leadership Philosophy - [00:42:24]
Servant Leadership - [00:44:07]
Future of Technology - [00:45:04]
Remote Work - [00:48:44]
3 Tech Lead Wisdom - [00:50:31]
_____
Alex Siow’s Bio
Prof Alex Siow is currently Professor (Practice) in the School of Computing, NUS and concurrently Director of the Advanced Computing for Executives Centre, the Strategic Technology Management Institute (STMI) and the Centre for Health Informatics.
Prof Alex’s expertise is in IT Governance, Project and Portfolio Management, Enterprise Risk Management, Management of Emerging Technology, Technology Roadmap Planning and Cloud Security.
Alex recently published a best-selling book, “Leading with IT: Lessons from Singapore’s First CIO”, which was released in January 2021 by John Wiley and Sons.
Follow Alex:
LinkedIn – https://www.linkedin.com/in/alex-siow-5213b4/
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Mar 22, 2021 • 46min
#31 - Sustainable Digital Innovation at BNY Mellon - Johnny Wijaya
“Your digital agenda is your business agenda. You got to be very deliberate and intentional about your transformation journey. You do it because it’s the right thing to do, and you got to figure out what is that right thing for your organization."
Johnny Wijaya is the Head of Bank of New York (BNY) Mellon APAC Innovation Center. In this episode, we learn from Johnny the sustainable innovation story at BNY Mellon, being an internationally renowned financial institution for over 237 years. Being at the forefront of innovation within the bank, Johnny shared the latest BNY Mellon digital innovation journey and the challenges that the bank had to overcome to rewire the legacy mindset and culture within. Johnny elaborated further what it means to be digital at BNY Mellon, its innovation playbook, and his advice on digital transformation. He also shared his personal transformation journey that he had to go through to put the innovation mindset at his core, which plays a critical part in his successful innovation leadership.
Listen out for:
Career Journey - [00:04:45]
BNY Story of Innovation - [00:13:08]
Challenges to Innovation - [00:16:30]
Dealing with Legacy Mindset and Culture - [00:21:47]
Advice on Digital Transformation - [00:23:57]
What It Means to be Digital - [00:26:39]
Innovation Playbook - [00:28:46]
Importance of Integrating with Ecosystem - [00:32:46]
Transforming Personally - [00:36:54]
COVID Innovation Acceleration - [00:38:10]
BNY Innovations - [00:40:14]
3 Tech Lead Wisdom - [00:43:05]
_____
Johnny Wijaya’s Bio
Johnny Wijaya has over 18 years of experience in business and digital transformation from developing digital innovation strategy, to driving strategic initiatives and blueprint execution. He is currently the Director and Head of BNY Mellon APAC Innovation Center. Being a 237-year-old internationally renowned financial institution, BNY Mellon plays a critical role in providing infrastructure to global markets. Over his 7+ years at the company, Johnny has expanded and strengthened digital capabilities to execute business priorities in APAC. In the last 2 years, he has led the APAC Innovation Center located in Singapore. In addition, he also sits in the BNYM’s Enterprise Innovation Leadership team. This team focuses on driving rapid execution of ideas and concepts while creating an environment that accelerates and promotes product and service innovation.
Follow Johnny:
LinkedIn – https://www.linkedin.com/in/johnny-wijaya-1338605/
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Mar 15, 2021 • 56min
#30 - The Engineering Career Dilemma & Growing Through Self-Reflection - Annie Vella
“Be the supply to the unmet demand. Things that you could make a huge difference on if only you just go and do it. You don’t need to seek permission. That’s how you end up growing and being noticed."
Annie Vella is a technologist with almost two decades of hands-on software engineering and technology leadership experience. In this episode, Annie shared her engineering career dilemma story, why she resisted getting into management early in her career. She highlighted why women get singled out for their people skills and thus get offered management role early in their career. Annie also shared with me her unique approach to helping others grow in their career and skills through self-reflection and storytelling, including some of her favorite self-reflection questions. Towards the end, Annie shared her experience at MessageBird where she led the rapid growth of her team organically within a short time, and the importance of promoting engineering leaders from within.
Listen out for:
Career Journey - [00:06:13]
Resisting Management Early - [00:12:25]
Tech Career Milestones - [00:17:34]
Working with Underperforming Lead - [00:22:37]
Women and Early Management Role - [00:26:16]
Growing Through Self-Reflection and Storytelling - [00:30:08]
Self-Reflection Questions - [00:34:51]
Lessons Learned from MessageBird - [00:39:34]
Promoting Leaders from Within - [00:46:46]
3 Tech Lead Wisdom - [00:50:47]
_____
Annie Vella’s Bio
Annie Vella is a technologist with a career in hands-on software engineering and technology leadership spanning almost two decades. Having worked in a range of business domains across four countries both remote and on-site, Annie empowers engineering teams to work smarter by cultivating a curiosity mindset, driving engineering excellence and inspiring engineers to grow through self-reflection and storytelling.
Annie recently left her role as Engineering Manager at MessageBird in Amsterdam to return to her home country New Zealand, where she has joined Westpac as a Tech Area Lead in Auckland.
Follow Annie:
LinkedIn – https://www.linkedin.com/in/annievella/
Twitter – https://twitter.com/codefrenzy
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Mar 8, 2021 • 54min
#29 - A Guide to Technical Writing and Content Creation - Helen Scott
“If a user is even reading documentation that a technical writer has produced, they’re probably already annoyed."
Helen Scott is a technical writer and Java Developer Advocate at JetBrains. In this episode, we discussed many things about technical writing, such as the technical writer role definition, the traits of a good technical writer, and how to create a good technical content, including a few gotchas that a technical writer needs to be aware of. Helen also shared with me the concept of community mentoring, and how it can be helpful for the mentee, the mentor, and the community altogether. Towards the end, Helen shared some content creation and sharing tips/hacks based on her popular blog post.
Listen out for:
Career Journey - [00:05:46]
Technical Writing - [00:10:48]
Good Traits of a Technical Writer - [00:14:25]
Elements of Good Technical Content - [00:19:59]
Inlining Technical Content - [00:25:38]
Examples of Good Technical Doc - [00:27:27]
Open Sourcing Documentations - [00:29:38]
Structure of Good Product Documentation - [00:31:31]
Blog Posts to Attract Talent - [00:36:37]
Community Mentoring - [00:38:04]
Hacks for Content Creation and Sharing - [00:45:25]
3 Tech Lead Wisdom - [00:50:24]
_____
Helen Scott’s Bio
Helen is a Java Developer Advocate at JetBrains. She has over 20 years’ experience in the software industry which has been gained in a variety of roles including developer, technical writer, product owner, and advocacy.
Helen is passionate about the journey of learning and discovery. She enjoys challenging herself to learn new tools and technologies and sharing the highs and inevitable lows of that journey through the content that she creates.
Helen believes that the role communication plays throughout our personal and professional lives is critical and often overlooked. She strives to put communication front and centre of all her interactions and loves working with and meeting like-minded people.
Follow Helen:
Website – https://www.helenjoscott.com/
Twitter – https://twitter.com/helenjoscott
LinkedIn – https://www.linkedin.com/in/helenjoscott/
GitHub – https://github.com/helenjoscott
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Mar 1, 2021 • 56min
#28 - Becoming an Effective Software Engineering Manager - James Stanier
“The output of a manager is the output of the manager’s team plus the output of the organization that they influence."
James Stanier is the SVP Engineering at Brandwatch and author of “Become an Effective Software Engineering Manager”. In this episode, we explored on how one can become an effective software engineering manager and how to build and run effective engineering teams. We started off by discussing why the tech industry is facing a skill crisis because of the inability of many managers to manage people effectively and the challenges faced by engineers when transitioning to become managers. We then dived deep into the best practices to become an effective manager, such as getting oriented, delegating effectively, letting go of control, and nurturing one-on-ones with your teams. James also pointed out the hardest things that engineering managers have to deal with, which are projects and humans. We then wrapped up with James’ tips on how to handle failures and move forward.
Listen out for:
Career Journey - [00:05:15]
Why Writing Engineering Manager Book - [00:09:08]
Skill Crisis in Tech Industry - [00:12:34]
Individual Contributor Track - [00:15:33]
Getting Oriented Tools - [00:17:45]
Effective Manager - [00:21:47]
Delegating Effectively - [00:27:06]
One-on-Ones - [00:32:10]
Projects and Humans Are Hard - [00:38:05]
On Project Management - [00:40:26]
Letting Go of Control - [00:42:24]
Balancing Time - [00:46:49]
Managing in Startup vs Enterprise - [00:48:29]
Handling Failures - [00:50:24]
3 Tech Lead Wisdom - [00:51:55]
_____
James Stanier’s Bio
James Stanier is SVP Engineering at Brandwatch. He has built web scale real time data processing pipelines and teams of people: both are equally challenging. He has written about his experiences on his blog The Engineering Manager, and has turned it into a book called “Become An Effective Software Engineering Manager”.
Follow James:
Website – https://theengineeringmanager.com
Twitter – https://twitter.com/jstanier
LinkedIn – https://www.linkedin.com/in/jstanier/
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Feb 22, 2021 • 49min
#27 - Tech Entrepreneurship Venture From Israel to Vietnam - Doron Shachar
“I truly believe that what set the superstars or people who are very successful is the ability to tell to themselves to quit. Winners quit fast and quit without guilt."
Doron Shachar is an Israeli entrepreneur living in Vietnam over the past 12 years and the founder & CEO of Renova Cloud, an AWS and GCP Consulting Partner in Vietnam. In this episode, we looked at the essence of Israeli entrepreneurship as we first learned about Doron’s childhood & education in Israel and how he built valuable leadership skills throughout his years in the scouts and the army. As we unpacked the Israeli’s approach of problem-solving, risk-taking and overcoming failure, Doron then shared how he ventured into Southeast Asia and ended up staying in Vietnam. We discussed how Vietnam is evolving in terms of technology trends and adoption, including how Vietnamese businesses are adopting cloud as part of their digital transformation. Doron also shared some tips on how entrepreneurs should prepare for a successful venture into Southeast Asia.
Listen out for:
Career Journey - [00:05:13]
Entrepreneurship in Israel - [00:09:58]
Entrepreneurship Advice - [00:16:31]
Venturing to Vietnam - [00:19:25]
Vietnam Among Other SEA Countries - [00:27:15]
Vietnam Differentiators - [00:29:52]
Cloud Adoption in Vietnam - [00:33:23]
Advice to Succeed in Vietnam - [00:38:23]
Upcoming Trends in Vietnam - [00:41:20]
3 Tech Lead Wisdom - [00:45:04]
_____
Doron Shachar’s Bio
Doron Shachar founded Jetview Southeast Asia in 2007 to join the fast growth and development of the Vietnamese mobile and telecom market. Under his leadership, Jetview has become a recognized agency and representative for new services and innovative technologies in the emerging Vietnamese market. In 2017, he founded Renova Cloud, an AWS and Google Cloud Consulting Partner with a highly integrated team of skilled engineers, architect and DevOps, providing services towards transition of the legacy workloads to frontline technologies in Cloud, DevOps and Automation. Doron earned a chemical engineering degree from Shenkar University in Israel and an MBA from Boston University in the US. In addition to being an active volunteer for human rights & quality government in Israel, he is also a passionate runner, swimmer, and fan of rock music history.
Follow Doron:
LinkedIn – https://www.linkedin.com/in/doron-shachar/
Email – doron@renovacloud.com
Renova Cloud – https://renovacloud.com/?lang=en
Jetview SEA – http://www.jetviewseasia.com/
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