
Shingo Principles Podcast
Monthly podcast hosted by the Shingo Institute, a program in the Jon M. Huntsman School of Business at Utah State University, to discuss topics in Lean thinking, research, and continuous improvement culture. Topics are chosen based on the Shingo Guiding Principles.
Latest episodes

Sep 24, 2021 • 32min
Episode 8: Assure Quality at the Source
In this episode of the Shingo Principles Podcast, we hear from Drew Butler and Gerhard Plenert from HKPO Change for the Better, a Shingo Licensed Affiliate, as they share the benefits of assuring quality at the sourceAssure Quality at the Source is a principle in the Continuous Improvement dimension of the Shingo Model. Perfect quality can only be achieved when every element of work is done right the first time. If an error should occur, it must be detected and corrected at the time of its creation. This is done through error-proofing and taking countermeasures to prevent quality problems from occurring again. Everyone in an organization has responsibility for assuring quality at the source. Quality at the Source instills a sense of ownership and responsibility for every person on the team when implemented correctly and when made a part of the organization's culture. During this podcast, HKPO will talk about the ideal behaviors that go with Assuring Quality at the Source, such as:Organizing places of work so potential problems become immediately visible and,Stopping work to fix errors.Assuring Quality at the Source has enormous benefits:Creating Quality at the Source is a leading indicator that your products are correct and ready to ship on time.Quality at the Source will not be a cause of margin erosion because you are doing it right the first time.Assure Quality at the Source is one of the Shingo Guiding Principles that helps you create a stable, predictable, and repeatable process that—besides the financial benefits—helps reduce worker stress and allows them to focus on improvement activities instead of firefighting and workarounds.The Q&A session is moderated by Jennifer Ralston, the CEO of HKPO. The experts at HKPO have worked with hundreds of organizations over the past fifteen years to Assure Quality at the Source. Join them as they dive into this important topic together.To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

Aug 30, 2021 • 32min
Episode 6: Why Organizational Excellence Must Have a Standard
In this episode of the Shingo Principles Podcast, we hear from Douglas Dawson with Leg Up Solutions, a Shingo Licensed Affiliate, on why organizational excellence must have a standard. Key topics covered in this podcast include: Recognizing standard in a regulatory contextProviding ISO standards that have meaning for the value chain in terms of reliability for product requirements and deliveryRecognizing the need for standard workUnderstanding why organizations don't accept that there is a standard for excellence and Accepting the Shingo Model as the standard for organizational excellenceTo learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

Aug 30, 2021 • 41min
Episode 7: Respect Every Individual Through Operator-Led Visuality
In this episode of the Shingo Principles Podcast, we hear from Dr. Gwendolyn Galsworth with Visual Thinking Inc, two-time Shingo Publication Award recipient, and Shingo Faculty Fellow as she shares concepts and practical actions that she uses to operationalize respect through Work That Makes Sense/Operator-Led Visuality.Key topics covered in this podcast include:Anchoring respectStarting in the training roomHarnessing the powerDelivering stretch contentDoing your homework and Defining and reframing inertia and resistanceTo learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

Aug 20, 2021 • 33min
Episode 5 - Part 2: Lean Ethics: Principles and Implementation
In this episode of the Shingo Principles Podcast, we hear from Shingo Faculty Fellow Norbert Majerus and former president of The Goodyear Tire and Rubber Company, Jean-Claude Kihn as they discuss how ethical behaviors are crucial and the lack thereof can be detrimental. Both presenters share personal experiences and address how leaders and practitioners should set standards on ethical Lean thinking. This is final podcast in the two-part series. Part one covered grasping the situation and part two covers principles and implementation.To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

Aug 20, 2021 • 32min
Episode 4: Respect Every Individual
Explore the importance of respect in organizational culture, earned respect through continuous improvement, project-based kaizen, and the three keys to the Kaizen system

Aug 20, 2021 • 30min
Episode 5 - Part 1: Lean Ethics: Grasping the Situation
In this episode of the Shingo Principles Podcast, we hear from Shingo Faculty Fellow Norbert Majerus and former executive with The Goodyear Tire and Rubber Company, Jean-Claude Kihn as they discuss how ethical behaviors are crucial and the lack thereof can be detrimental. They address the questions, is the implementation of traditional Lean processes and behaviors sufficient to avoid the severe consequences of unethical behavior and can good Lean thinking help? This is part one of a two-part series. Part one covers grasping the situation and part two covers principles and implementation.To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

Aug 2, 2021 • 32min
Episode 2: Learning Your Way to Perfection
In this podcast, Bill Boyd discusses the importance of seeking perfection and embracing scientific thinking. The speakers also explore questioning the trade-off between higher costs and value, building a broad reward system, involving leadership physicians, and enabling scientific thinking. Overall, the podcast emphasizes continuous learning and the benefits of applying the Shingo principles.

Aug 2, 2021 • 32min
Episode 3: Focus on Process
Ken Snyder, Executive Director of the Shingo Institute, discusses the importance of focusing on process before operations. Key topics covered include lower costs, higher productivity rates, faster time to market, and lower inventory, labor, and training costs.

Jul 30, 2021 • 35min
Episode 1: Seek Perfection is the Flywheel of Continuous Improvement
In this podcast, Bruce Hamilton discusses how seeking perfection drives continuous improvement. He explores the importance of focusing on perfection and reflecting on the means to achieve it. The podcast also addresses the resistance to change at different stages of an organization's journey to excellence. Additionally, topics such as creating a culture for effective implementation of 5S and avoiding complacency in continuous improvement are covered.