The Beat

About Jenny Yu:Jenny Yu, MD FACS, is the Chief Health Officer for Healthline Media, the number one health publisher that drives well-being forward by leading our audience of 74 million people to take action and improve their lives. She leads the Medical Affairs team and supports the organization in strategy, growth, and medical integrity. Before joining the organization in 2020, she was a practicing academic clinician with experience in research and operation. She is the Co-founder of a non-profit, Project Theia, focusing on education, care, and innovation in facial reconstructive surgeries for global communities. She has a broad interest in innovation and solutions that help patients navigate the complexity of the healthcare systems.During her tenure at Healthline Media and RVO Health, she has engaged in various thought leadership opportunities and provided her clinical perspective internally and externally onbroad-ranging topics such as access and adherence, whole-person health, and health literacy.She graduated from The Ohio State University Medical School and completed an ophthalmology residency and an Oculoplastics fellowship at the University of Pittsburgh Medical Center. She has over 20+ publications in peer-reviewed journals, numerous book chapters, and various speaking engagements during her 15+ years of clinical practice.Things You’ll Learn:Access to reliable and accessible health information is crucial for patients and consumers. High healthcare costs significantly impact patient outcomes, highlighting the necessity for affordable healthcare solutions.Personalized communication and consistent messaging play a vital role in effective healthcare practices.Cross-functional partnerships and collaborations are essential in addressing holistic health needs and promoting preventive care.Technology and innovative services have a substantial impact on improving healthcare accessibility, education, and cost concerns.Resources:Connect with and follow Jenny Yu on LinkedIn.Follow Healthline on LinkedIn.Visit the Healthline Website and here.

Abstract:Learn how Evernorth Health Services and Alma are empowering providers to deliver high quality care and demonstrate successful outcomes.In this episode, Melissa Reilly, the Evernorth Chief Strategy Officer of Behavioral Health, Douglas Nemecek, the Evernorth Chief Medical Officer of Behavioral Health, and Dr. Harry Ritter, founder and CEO of Alma, share how they are transforming the behavioral health landscape. Harry shares how his team assists behavioral health clinicians in providing modern care by offering technology and infrastructure. They are centered around supporting and empowering providers in the mental health sector, who have traditionally operated independently. Through technology and their service platform, Alma fosters a sense of community, enabling these providers to participate in the modern healthcare system, collaborate with partners like Evernorth, and deliver affordable, high-quality care. Doug and Melissa discuss how they are focused on improving access to high-quality behavioral healthcare by simplifying the complex behavioral health journey for individuals, making it easy for them to receive the care they need. They use data from various sources, including medical, behavioral, and pharmacy information, to help people access the right care. Harry, Doug, and Melissa shed light on the importance of measurement in providing behavioral care. They discuss how measurement-based care strategies help strengthen and optimize patient care and foster collaboration with provider groups like Alma.Stay tuned for an enlightening conversation with these remarkable guests as they share their insights and experiences in revolutionizing the behavioral healthcare landscape. About Melissa Reilly:Melissa Reilly, a change-making behavioral healthcare executive, currently serves as Evernorth’s Chief Strategy Officer of Behavioral Health, where she has spearheaded its strategy and business development initiatives since 2021. Melissa is passionate about removing barriers and using technology to improve the member experience.About Doug Nemecek:Dr. Doug Nemecek is a psychiatrist and Evernorth’s Chief Medical Officer of Behavioral Health, overseeing health quality, integration, and clinical operations. Doug is passionate about and focused on making sure that all of Evernorth’s members are able to get timely access to high-quality, evidence-based behavioral healthcare.About Harry Ritter:Dr. Harry Ritter is the Founder and CEO of Alma, a company on a mission to simplify access to high-quality, affordable mental health care. Prior to founding Alma, Harry was the Vice President of Care Delivery at Oscar Health where he built out their flagship primary care and wellness center.Things You’ll Learn:Collaboration is key: By bringing together providers and leveraging technology, we can build a community of practice that supports and empowers healthcare providers. This empowers them to deliver affordable, high-quality care and have a maximum impact on patients’ lives.Evernorth is dedicated to simplifying the complex behavioral health journey for people.Leveraging data and strategic partnerships, Evernorth aims to ensure that everyone has access to high-quality care, ultimately improving individuals’ functioning at home, work, and in their communities.In order to strengthen and optimize care, measurement-based care is essential.By using data and aligning with providers like Alma, Evernorth aims to co-create interventions that focus on quality outcomes for patients, providers, and the healthcare system as a whole.Resources:Visit  Evernorth's  Website.Follow  Evernorth on LinkedInConnect with and follow Melissa Reilly on LinkedIn.Connect with and follow Doug Nemecek on LinkedIn.Visit Alma on their Website.Connect with and follow Harry Ritter on LinkedIn.

About Charlie Harp:Charlie Harp is the founder and CEO of Clinical Architecture, an industry-leading healthcare data quality solutions provider. Charlie has over 35 years of experience as a healthcare software engineer focused on creating tools to better utilize and understand data. He led his team to develop the first deterministic algorithm-based engine for automating semantic interoperability. Charlie often speaks on clinical data quality and usability and is the host of the Informonster Podcast.Things You’ll Learn:Evaluating data quality in healthcare involves assessing millions of data points for each patient.Improving data quality in healthcare is not just a technical task but a strategic endeavor that necessitates significant investment and allocation of resources.Achieving healthcare data interoperability requires balancing standardized data practices with the flexibility needed for different healthcare institutions to operate effectively.Technology can play a significant role in alleviating the burden of data quality management, allowing for more efficient and accurate data assessment and integration.Despite challenges, incremental steps are being taken in the healthcare industry to enhance data quality and management, reflecting the dedication of healthcare professionals and the industry's commitment to progress.Resources:Connect with and follow Charlie Harp on LinkedIn.Follow Clinical Architecture on LinkedIn.Visit the Clinical Architecture Website.Listen to the Informonster podcast here.

Topics CoveredDr. Kraus shares Otsuka's approach to drug development and creating products for better health worldwideThe intersection of digital health and the pharmaceutical industryThe importance of creating holistic solutions that put patients at the centerThe potential of digital therapeutics in treating mental health disordersThe challenges of conducting clinical trials in the mental health spaceThe responsibility of pharmaceutical companies to address historical exploitation in clinical trialsThe need for diverse researcher and investigator pools to better engage with patientsThe importance of outreach and education in clinical trial recruitmentDr. Kraus shares Otsuka's focus on collaboration with other organizations to drive innovationConnect with Dr. John KrausJohn on LinkedInConnect with Dr. Gautam Gulati & Dr. Jessica Shepherd Dr. Gulati on TwitterDr. Gulati on LinkedInDr. Shepherd on LinkedInDr. Shepherd on TwitterResourcesOtsukaViVE

Topics CoveredDaniel shares why companies like Uber are getting involved in the future of healthcareHow DispatchHealth is using technology to provide safe and efficient home healthcare services and the different ways patients can access itLearn about the Quadruple Aim of healthcare and how DispatchHealth is achieving it through its serviceThe potential benefits of home healthcareHow DispatchHealth is using technology to improve its follow-up process and operationsHow patients' willingness to open their homes provides valuable insights into their social determinants of healthThe benefits of recovering in the comfort of one's own homeDaniel shares the different types of healthcare engagement, including digital-only, telehealth, in-person interaction, and healthcare at home, and the potential for healthcare at home to provide access and equity on a global scaleConnect with Daniel GrafDaniel on LinkedInConnect with Dr. Jessica Shepherd & Dr. Gautam GulatiDr. Shepherd on LinkedInDr. Shepherd on TwitterDr. Gulati on TwitterDr. Gulati on LinkedInResourcesDispatchHealthViVE

About Lisa Weber:Lisa Weber is an accomplished industry practice director at UiPath, specializing in healthcare innovation and automation. With over 20 years of experience in the field, Lisa's background in operations has driven her passion for optimizing systems and tools to enhance healthcare delivery. Her journey in healthcare began after a decade of working in the Department of the Navy. Recognizing the potential for improvement in healthcare operations, Lisa focused her career path on robotic process automation and automation in general. She has successfully embedded automation within health systems, delivering tangible benefits such as improved care quality, reduced costs, and enhanced staff and patient satisfaction. She got her Bachelor of Science degree in Industrial Engineering and Operations Research, and her Masters degree in Engineering Administration from the Virginia Tech College of Engineering. She also got her Master of Science in Health Administration degree from Virginia Commonwealth University School of Medicine.Things You’ll Learn:Automation allows physicians to have more time with patients, enabling them to make better treatment decisions and improve the overall patient experience.Data consolidation and accessibility are significant challenges in healthcare, which automation helps overcome by gathering and providing relevant information to physicians on time.UiPath's automation solutions extend beyond patient care and encompass patient access, revenue cycle management, and operational efficiency.Healthcare organizations should incorporate automation into their innovation strategy to drive transformative change and achieve significant value.Embracing automation in healthcare requires change management, education, and a commitment to making it an everyday value to realize its full potential and achieve scalability in improving care delivery.Resources:Connect with and follow Lisa Weber on LinkedIn.Follow UiPath on LinkedIn.Explore the UiPath Website.

Topics CoveredHome sweet home: How home health services are revolutionizing healthcare by delivery quality care in the comfort of patients' homesThe key benefits of home health servicesThe role of technology and other digital health tools in enabling home health servicesBest Buy Health’s remote patient monitoring devices and other home health productsAtrium Health's Hospital at Home program and the range of care options it provides for patientsThe economics of home health services to reduce healthcare costs across the boardHow Atrium Health is managing the legal implications of home health servicesThe patient and caregiver experience in home health servicesHow Best Buy Health and Atrium Health are working to bring the future of healthcare to other providers and patientsConnect with Dr. Rasu ShresthaDr. Rasu on LinkedInConnect with Deborah Di SanzoDeborah Di Sanzo on LinkedInConnect with Dr. Gautam Gulati & Dr. Jessica ShepherdDr. Gulati on TwitterDr. Gulati on LinkedInDr. Shepherd on LinkedInDr. Shepherd on TwitterResourcesAtrium HealthBest Buy HealthViVE

About Ray Gensinger:Raymond “Ray” A. Gensinger, Jr., MD, FHIMSS is an author, diplomate of clinical informatics, and recognized expert in healthcare data analytics, clinical software design, and electronic health record implementation. He is currently senior vice president and chief medical officer for Tegria, a leading healthcare consulting and technology services company that helps clients optimize care, maximize technology, transform operations, and improve financial performance. Ray most recently served as chief information officer for Hospital Sisters Health System, an integrated delivery network across Illinois and Wisconsin. He is a licensed general internist and saw patients for 25+ years while also advancing his career in medical informatics.Things You’ll Learn:Building partnerships with trusted consultants fosters collaboration and yields better results than traditional vendor relationships.AI tools like ChatGPT have the potential to automate routine tasks, enabling healthcare professionals to prioritize critical patient care.Collaboration between healthcare providers and technology partners drives advancements in clinical software, benefiting the industry and patients alike.Consulting and technology services can help healthcare organizations optimize care, maximize technology utilization, improve operations, and enhance financial performance.Artificial intelligence, data analytics, and automation offer opportunities to transform care, improve efficiency, and create innovative patient care models.Resources:Connect with and follow Ray Gensinger on LinkedIn.Follow Tegria on LinkedIn.Visit the Tegria Website.

About Nishi Rawat:Nishi Rawat, MD, MBA, is a critical care physician and health leader working at the intersection of medicine, public health, and technology. She has dedicated her career to improving healthcare access and outcomes for all with a focus on behavioral health within the lens of whole-person care. As Chief Clinical Officer at Bamboo Health, Rawat focuses on developing innovative solutions and products that improve whole-person care by bridging healthcare silos and reducing fragmentation across the healthcare industry, which will improve patient outcomes and reduce costs across the healthcare industry. Rawat began her healthcare career as an emergency medicine and critical care physician at Johns Hopkins. As a healthcare faculty member and researcher, she led quality measure development and implementation at Johns Hopkins Armstrong Institute for Patient Safety and Quality. Clinically, she experienced the frustration of locating definitive care for patients with behavioral health conditions, which led to the development of OpenBeds in 2015, a software platform to expedite access to care. In 2018, Bamboo Health acquired OpenBeds. The OpenBeds system now serves 15 states to improve access to behavioral health and crisis care. The OpenBeds platform was recognized as a “Best Behavioral Health Company” finalist for the UCSF Digital Health Awards in 2019. The platform’s Crisis Management System module was named a Best-in-Class finalist for the “Mental and Behavioral Health Category” of the UCSF Digital Health Awards in 2022.  Through her work, Rawat is intimately familiar with the challenges faced by various stakeholders, including the public, hospitals, health systems, health plans, treatment providers, and county and state governments. She uses her current role to look for ways technology can help overcome those challenges, not by replacing providers, but by amplifying hands-on care. As a member of Bamboo Health’s executive leadership team, Rawat uses her clinical expertise and experience in building and innovating IT solutions as a thought leader. A sought-after speaker and contributor to external media, some notable contributions include being named to Becker’s “Women Power Players in Health IT” and “Women in Health IT to Watch in 2022 and 2023,” lists and serving as a keynote speaker for NCQA’s Quality Talks in 2022. Rawat completed her residency and fellowships at Johns Hopkins and Harvard, M.D at Queen’s, B.Sc. from McGill, and MBA from Georgetown. Things You’ll Learn:OpenBeds develops digital networks and systems to facilitate closed-loop referrals for mental health and substance use services.988 serves as the behavioral health equivalent of 911, providing an easy-to-remember number for individuals in crisis to connect with a clinician or non-clinician via phone, text, or chat. The professionals at 988 listen, attend to the person's needs, and ensure they receive the necessary care.Certain states have implemented a 988 tax to generate funds for the clinical infrastructure and technological integration required to support the crisis response initiative.Within the first six months, the 988 helplines have recorded over 2 million calls, texts, and chats, highlighting its substantial usage and service demand.The mental health and substance use crises are driven by physical pain, economic disparities, and mental distress.While technology is valuable, more is needed to replace the vital role of hands-on care in effectively addressing these urgent challenges. Resources:Connect with and follow Nishi Rawat on LinkedIn.Follow Bamboo Health on LinkedIn.Visit the Bamboo Health Website.Discover more about the OpenBeds solution here.Reach out to Bamboo Health at Connect@BambooHealth.comLearn more about the SAMHSA 988 Suicide & Crisis Lifeline here.

Topics CoveredHow Instacart is using its platform to improve food access and nutritionThe concept of food as medicine and its potential impact on chronic diseasesThe role of healthcare professionals in promoting nutrition and healthy eating habitsInstacart's collaboration with Boston Children's Hospital to encourage healthier eating among childrenThe potential for using food prescriptions as a form of medical treatmentThe role of women in promoting healthy eating habits at homeThe importance of measuring the impact of food on health outcomesConnect with Sarah MastroroccoSarah on LinkedInConnect with Dr. Gautam Gulati & Dr. Jessica ShepherdDr. Gulati on LinkedInDr. Gulati on TwitterDr. Shepherd on LinkedInDr. Shepherd on TwitterResourcesInstacart HealthViVE