The ISO Show

The world is facing a crisis: poverty, hunger, inequality and climate change are just some of the issues we need to address. In 2015, world leaders came together to create 17 Sustainable Development Goals (SDG’s) which aim to tackle these issues, to build a better world by 2030. What you may not be aware of is the fact that ISO Standards play a big part in the journey towards a better future. Many commonly used ISO Standards already meet certain goals, with more in development. Today, Mel explains what the SDG’s are, and how businesses can align themselves with the SDG’s with related ISO standards. You’ll learn The 17 sustainable development goals set by the UN. How to align your business with the SDG’s. How the SDG’s affect our day-to-day lives. The ISO standards that can help you meet the SDG’s. Details of the first 9 SDG’s and the ISO standards that relate to them. Where the term ISO came from.       Resources United Nations Sustainable Development Goals What is ISO 20400 - Sustainable Procurement How to avoid anti-bribery fines - ISO 37001 Need support with revamping your Management System? check out our ISO Support Plan Need guidance and support with ISO Standards? Isologyhub     In this episode, we talk about: [01:48] What the sustainable development goals are. [02:29] When the SDG was established and what it’s agenda is. [03:17] An overview of the 17 SDG’s. [04:48] Where the term ISO came from. [09:05] How ISO 20400 and ISO 37001 relate to the goal of ‘No Poverty’. [11:25] The ISO standards related to the goal of ‘Zero Hunger’ including ISO 22000, ISO 26000 and ISO 20400. [13:05] How ISO 13845 can relate to the goal of ‘Good health and well-being’. [13:53] The first-ever management standard on education ISO 21001. [15:23] How ISO 26000 can help improve gender equality. [17:40] The ISO standards for water management that relate to the UN’s goal of ‘Clean water and sanitation’ including ISO 24518, ISO 14001 and ISO 24521. [19:48] The increase in development of ISO standards in the area of Affordable and clean energy’ including ISO 50001 and the ISO 52000 series of Standards. [21:37] How international standards promote the goal of ‘Decent work and economic growth’ including ISO 45001, ISO 37001, ISO 9001 and ISO 44001. [27:48] How international standards promote the goal of ‘Industry, Innovation and Infrastructure’ including ISO 56002 and ISO 56003 Just a reminder, we’re offering 6 months free access to the isologyhub for anyone who signs up to an ISO Support Plan! We’d love to hear your views and comments about the ISO Show, here’s how: Share the ISO Show on Twitter or Linkedin Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud

Do you find keeping up with regular annual ISO tasks a struggle? It’s easy to let ISO maintenance slip through the cracks, especially if it’s in addition to your primary job role. If this sounds familiar, then you should consider outsourcing certain areas of your ISO management system to be managed by ISO experts. Today, Mel explains the areas that should be managed in-house, the areas that can be outsourced, and explains the ISO support plan we offer to help businesses outsource aspects of their management systems. You’ll learn How long ISO certifications are valid. Why businesses outsource some areas of their management system. The different ISO areas you can outsource. How to maintain quality when outsourcing internal audits. The importance of quantifying the results of your management system. The importance of employee engagement in your ISO management system. Resources Need support with revamping your Management System? check out our ISO Support Plan Need guidance and support with ISO Standards? isologyhub   In this episode, we talk about: [01:38] How long ISO certifications are valid and the ISO support plan we provide. [02:38] Why businesses outsource certain aspects of their management system. [03:34] What areas you can outsource and what you should keep in-house. [04:48] Health and safety requirements and risk management needs. [06:03] The most popular ISO areas that can be outsourced. [09:27] How to optimise performance through updating management systems. [09:57] The importance of being able to quantify the results of ISO systems. [10:54] How to outsource the facilitation of your management review. [12:15] Employee engagement training that can be outsourced. Just a reminder, we’re offering 6 months free access to the isologyhub for anyone who signs up to an ISO Support Plan! We’d love to hear your views and comments about the ISO Show, here’s how: Share the ISO Show on Twitter or Linkedin Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud

5 Steps to revamp your Management System Has your Management System been left to collect dust? Hidden away so that no one except a select few can access and update it ahead of Surveillance Audits.   If this sounds familiar, then it’s time to revamp your Management System to ensure it’s incorporated with your core vision and values and encourages engagement from employees on all levels. Today, Mel takes you through 5 steps that will help to rejuvenate your Management System, including key content considerations, the design and alignment with your company culture. You’ll learn How to identify what’s essential for your Management System How you can incorporate your Unique way of Working How to take a collaborative approach to revamping your Management System Key considerations for the look, feel and accessibility of your Management System How to align your Management System with your company culture, strategy and goals Resources Need support with revamping your Management System? check out our ISO Support Plan Need guidance and support with ISO Standards? isologyhub   In this episode, we talk about: [00:57] What is essential from an ISO perspective [01:22] How having too much in your Management System can lead to a lack of compliance [02:20] Remember – If an ISO Standard states ‘shall’ – you must fulfill this requirement [02:55] How to establish what’s essential to your business – including your way of working [03:53] Different ways you can add value to your Management System     [05:25] An example of how Blackmores have added value with our Client Success Journey [07:15] Why collaboration is so important when revamping your Management system [08:52] How a Quality Circle can assist with a collaborative approach [10:15] How you can align your company culture, strategy, values and goals within the Management System [11:32] Why it’s important to share the Management system and any related updates   [12:38] Key considerations for the look, feel and accessibility of the Management System [14:05] Examples of different ways you can display and share your Management System [15:36] Consider how easy your Management System is to access and navigate  [17:12] Consider different methods of communicating the Management System – i.e. Audio, video, visual, flowcharts ect   Just a reminder, we’re offering 6 months free access to the isologyhub for anyone who signs up to an ISO Support Plan! We’d love to hear your views and comments about the ISO Show, here’s how: Share the ISO Show on Twitter or Linkedin Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List

It’s not uncommon to see a businesses Management System left to collect dust, either because it’s not fit for purpose or simply a carbon copy of an ISO Standard. Sound familiar?  Do you think your business and your employees deserve better?  Your ISO Management System should represent your businesses way of saying – “This is what we stand for, this is our vision, values and processes.” Today, Mel explains why it’s so vital to ensure your Management System is fit for purpose, and give some examples of where you can add value and reduce risk. You’ll learn Pitfalls of an archaic Management System Why you should consider revamping your Management System How you can update your Management System Guidance on what should be included in a Business Management System Examples of what could add value or reduce risk for your Management System How you can update the look and feel of a Management System   Resources Need support with revamping your Management System? check out our ISO Support Plan Need guidance and support with ISO Standards? isologyhub   In this episode, we talk about: [01:03] Examples of poor quality Management Systems Mel’s come across   [02:19] The importance of having a bespoke Management System [03:33] How out-of-date Management Systems can be detrimental [04:40] Latest offering: A free Management System review and consultation – Simply contact us [05:05] Why it’s important to continually update your Management System    [06:25] How initiatives / functions can get overlooked if they’re not referenced in your Management System  [07:38] Guidance on what should be included within your Management System to add value and reduce risk [08:01] Examples of how a Social Media Policy / Process could be included and how it adds value [09:45] How we at Blackmores follow our Social Media Process, record results and use the captured data [11:10] How you can add risk mitigation to your Management System   [12:35] Other reasons why your Management System may be ready for a revamp [13:10] Guidance on how you can improve the look and feel of your Management System We’d love to hear your views and comments about the ISO Show, here’s how: Share the ISO Show on Twitter or Linkedin Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List

What’s in a name? Is your ISO Management System just called a ‘Management System’ or is it named to reflect your companies culture and brand? Sarah Ball, QHSE Consultant shares her views and tips on the power behind a name. A name is people’s first impression of your Brand, System etc, it sets the tone for how people interact with it. So, it’s best to give it the time and thought necessary to make sure it makes the right impact. Today, Mel and Sarah discuss why the naming  of a Management system is important and share some great examples. You’ll learn The definition of a Management System Why naming your Management System is so important How certain Management System names can dissuade engagement Guidance on how to select a Management System name Examples of unique Management System names How getting a Management system name and format right can help share a businesses core vision and principles   Resources Blackmores Isologyhub   In this episode, we talk about: [01:05] How a Management System without a name can be detrimental [02:39] A reminder of the definition of a Management System [03:03] Why naming a Management System is so important to a business   [04:41] How including ‘Management’ in the name can alienate people from engaging with the System   [06:57] Guidance on selecting a Management System name   [09:30] Some examples of unique Management System names Sarah has come across   [11:18] Examples of some names and Acronyms we use at Blackmores   [12:01] Important considerations when creating acronyms – including taking account of any existing relevant industry related ones [13:25] Why naming the Management System should be a collaborative effort [14:54] Why the format of a Management System is important    [16:09] How getting the Management System name and format right can help share a businesses core vision, principles and culture     We’d love to hear your views and comments about the ISO Show, here’s how: Share the ISO Show on Twitter or Linkedin Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List

This episode Mel is joined by the CEO and Founder of SalesEnabla, and part-time Adventurer Matt Garman to talk about creating an awesome Sales Process. Sales are an intrinsic part of any business, and while you may be happy with your current way of working, there is a lot you can do to optimize your process to increase the quality of your leads. Today, Mel and Matt dive into Matt’s book ‘Learning the Ropes’ to explain the four pillars of Sales and how you can use these as a basis to improve your Sales Process. You’ll learn Matt’s previous endurance challenges and preparing to undertake the World’s toughest row - 3000 miles across the Atlantic - The Talisker Whiskey Atlantic Challenge Why Matt wrote ‘Learning the Ropes’ Matt’s past experience in Sales and his main pain points The four pillars of Sales - Vision, People, Process and Management Why creating a Process for sales is so important The importance of the ‘Discovery’ meeting What does a good Discovery look like? Other key qualities needed for an awesome Sales Process What is SalesEnabla and how can companies use it Resources OceanDadVenture Learning the Ropes Book SalesEnabla   In this episode, we talk about: [03:02] Matt’s past adventures and his latest challenge ‘Ocean Dadventure’ [06:42] How Matt’s epic challenge is supporting two incredible charities -Prostate Cancer UK and WOLO (We Only Live Once) foundation [08:45] The reason why Matt wrote ‘Learning the Ropes’ [09:07] Matt’s past in Sales and his takeaway from experience [11:50] An explanation of the four pillars – Vision, People, Process and Management [17:00] The purpose for creating a Sales Process or ‘Playbook’– and why it’s especially important for smaller businesses [18:28] The importance of having an effective ‘Discovery meeting’ to ascertain the viability of opportunities [19:27] What a good ‘Discovery meeting’ looks like [21:15] What skillset and mindset are needed for an awesome Sales Process [23:30] An explanation of SalesEnabla and how it can be utilised  [25:49] How to avoid a high turnover in sales representatives   We’d love to hear your views and comments about the ISO Show, here’s how: Share the ISO Show on Twitter or Linkedin Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List

This episode is the final part of our 3-part series on Management Review, and this time Mel is joined by Rachel Churchman to explain how to best conduct Management Reviews and what’s best to include in them. Rachel Churchman is a Managing Consultant at Blackmores where she assists clients to implement, maintain and continually improve their UKAS certified ISO Management Systems. Mel and Rachel discuss the different ways to conduct a Management Review, how to improve the Management Review process, and who should be involved in your Management Review. You’ll learn The purpose of a Management Review. Different ways to approach your Management Review. The importance of using data. Who you should involve in your Management Review. How to deal with non-conformities and corrective opportunities. Resources isology Hub Blackmores   In this episode, we talk about: [07:30] The purpose of a Management Review. [11:15] The Management Review carried out at Blackmores and the issues we came across. [13:06] The ways Covid has shifted from being viewed as a risk to an opportunity. [14:14] The importance of reviewing your company's subscriptions in your Management Review. [15:30] The benefits of involving more people in your Management Review. [17:52] Why data analysis is so essential in a Management Review. [22:35] The importance of considering your outputs as well as your inputs in your Management Review. [24:47] Areas you should monitor and measure in your Management Review. [30:53] The most beneficial ways to review your objectives. [34:43] How to deal with non-conformities and corrective opportunities at Management Review. [37:20] Types of resources you should review in your Management Review. [41:50] Our top tips for Management Review. [47:24] The three different ways to conduct a Management Review and the benefits of each one. For members of the isologyhub, we have a few Management Review templates available for download We’d love to hear your views and comments about the ISO Show, here’s how: Share the ISO Show on Twitter or Linkedin Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List

This episode is part 2 of our 3-part series on Management Review, explaining how to conduct Management Reviews and what you should include in them Today, Mel looks at the three different ways you can deliver a management review, what you need to consider when planning a management review and the key aspects of what to include in your management review report. You’ll learn How to plan your management review. What information you need to include in your management review. The different styles of a management review. Key aspects of what to include in your management review report. How frequently you should have a management review. How to inspire confidence when chairing a management review meeting. Resources isology Hub Blackmores   In this episode, we talk about: [01:30] What you need to consider when planning a management review. [03:20] The different ways to deliver a management review. [06:10] Facilitating a management review and emphasising continual improvement. [06:47] Different inputs you can include in the management review. [07:45] Chairing a meeting and how to inspire confidence during management review meetings. [08:55] Key aspects of what to include in your management review report. [10:05] The purpose of a management review. [10:34] The importance of transferring agreed actions into deliverable continuable improvement. If you need assistance with implementing ISO 14001, ISO 27001, or another standard – Contact us! We’d love to hear your views and comments about the ISO Show, here’s how: Share the ISO Show on Twitter or Linkedin Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List

This episode is part 1 of our 3-part series on Management Review, explaining exactly what Management Review is and how most companies carry them out. Today, Mel looks at what the Standards require from a Management Review, the different areas Management Review addresses, and how companies can carry out a Management Review for the first time. You’ll learn What a Management Review is. How to get started with a Management Review for the first time. Why Management Review is so important. How to do Management Review the right way. Management Review best practice dos and don’ts. What the Standard requires from a Management Review. Resources isology Hub Blackmores   In this episode, we talk about: [00:44] Which ISO standards have a requirement for Management Review. [02:50] Why Management Review is important. [03:53] Different areas Management Review addresses. [04:26] The importance of being flexible with your objectives and when to look for trends. [05:40] The main reason for carrying out a Management Review. [06:10] What the Standard requires from a Management Review. [06:55] What you should include in your Management Review. [08:08] What the Standard says about inputs. [09:42] How often you should review your objectives and trends. [11:18] How the Standard helps you understand what the outputs of your review should look like. For members of the isologyhub, we have a few Management Review templates available for download. We’d love to hear your views and comments about the ISO Show, here’s how: Share the ISO Show on Twitter or Linkedin Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud | Mailing List

This episode is the final part of our 7-part mini-series explaining our Carbonology service, a 7 step methodology to help companies become Carbon Neutral. This time, our resident Carbonologist David Algar is talking through the seventh step of the Carbonology process, ‘Declare’. David explains the purpose of a formal declaration, different ways companies can make their declaration, and the different ways you can promote your achievement of carbon neutrality. You’ll learn The purpose of a formal declaration. The key outcomes of the ‘Declare’ step. The different ways you can make a declaration. The pros and cons of doing your declaration internally. How long your declaration is valid for. Ways to promote achieving carbon neutrality. Resources Davids Calender isology Hub Blackmores   In this episode, we talk about: [01:56] A recap of the 7 steps to carbonology. [04:02] The purpose of having a formal declaration. [04:57] What the formal declaration involves. [06:55] Different ways to make a declaration and which one’s most popular. [08:31] How long your declaration is valid for. [09:20] The importance of having an unambiguous declaration. [10:07] The key outcomes and deliverables of the ‘Declare’ step. [10:43] How publicised your Qualifying Explanatory Statement should be. [11:27] Ways to promote achieving carbon neutrality. [13:42] What companies tend to do after achieving carbon neutrality. [14:23] Why it’s easier making a declaration in the second year. [15:15] How to find out more information about the 7 step methodology. [16:02] The importance of data. If you need assistance with implementing ISO 14064, PAS 2060, or another standard – Contact us! We’d love to hear your views and comments about the ISO Show, here’s how: Share the ISO Show on Twitter or Linkedin Leave an honest review on iTunes or Soundcloud. Your ratings and reviews really help and we read each one. Subscribe to keep up-to-date with our latest episodes: Stitcher | Spotify | YouTube |iTunes | Soundcloud