Psych Tech @ Work

My guest for this episode is Collin Hawkes, Senior Lead I/O Psychologist at Lumen Technologies, an internet services company whose mission is to connect people with technology. Join us today for an interesting conversation that focuses on the use of AI and machine learning to break jobs into a variety of elements, a process also known as “Job Analysis”. We share our experiences in this nascent, but important area and use them as a bridge to other topics that relate to the use of AI in IO psychology.Our discussion begins with the sharing of our mutual admiration for job analysis as both an art and a science. We have both spent countless hours laboring over the tedious aspects of this essential tool of the trade.This crucible has led us both independently to the idea that there must be a better way to tackle the critical but painful minutia while still staying true to the art of the whole thing.Collin notes:I'd literally go line by line and these tasks and say, okay, what task, this task statement, this specific one task statement, what does this line up to in terms of a competency? And so, I have this Excel sheet with all these tasks in one hearing, and I would go down and I was like, what am I doing this for? Why am I doing this every single time? And so, it sort of created a thought in my mind, well dang, I could train an AI to do the same thing that I'm doing all time and it would probably be better than me at doing it. We then discussed Collin’s pet project, the T stat, which is an automated tool that automatically categorizes task statements which are essentially the “atoms” of a job because they identify each and every task that is required to perform a job. These tasks are then aggregated into higher level factors such as competencies. I then shared my own experience in building an AI based tool that can take transcripts of job analysis interviews that when aggregated can identify the competencies and traits that are most important for a job.Through our discussion of these projects, we find common ground in the use of AI in other areas of our trade, including assessments, video interviews, and job matching tools.The discussion is definitely worth a listen!For anyone interested in learning more about Collin’s app- check out t-stat.com This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charleshandler.substack.com

In this episode I welcome two different but complimentary perspectives on the legal aspects of employment testing that are happening in an ambiguous and seemingly ever-changing environment. While the conversation is oriented towards the ever controversial and somewhat frustrating NYC algorithmic hiring law that has recently gone into effect (?), it is really a much deeper and headier conversation about the use of AI models in employment decision making. More specifically, about the legal responsibilities of those who provide and use these tools. There is no one better to hash over these important topics than my two guests- Dr. Richard Landers, a professor of IO psychology at the University of Minnesota who also specializes in computer science and legal audits of selection systems. And- Mark Girouard- a lawyer at Nilan Johnson Lewis who specializes in employment law as it relates to hiring and the use of predictive decision-making tools. I have worked with both of my guests on various projects related to our topics today and can assure you that they are on the top of the heap when it comes to expert, practical, and credible advice on these extremely complex and ever evolving issues. To really absorb all the wisdom on the controversial but critical topic of legal compliance in today’s crazy world, you really have to listen to this episode. So, what are you waiting for, tune in now! This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charleshandler.substack.com

My guest for this episode is Dr. Tomas Chamorro-Premuzic. Besides his role as the Chief Innovation Officer at Manpower Group, Dr. Tomas is a world-renowned IO psychologist, educator, entrepreneur and author. He joins me today to discuss his new book, I, Human: AI, Automation, and the Quest to Reclaim What Makes Us Unique.We use the big picture principles of this book to frame up an invigorating conversation about ChatGPTand its impact on humankind, jobs, and hiring. If you have been tuned in to the hype around ChatGPT and have been wondering if it is good or bad for humans, jobs, and work our discussion is definitely worth a listen. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charleshandler.substack.com

On this episode my guests Dr. Amy Dufrane, SPHR, Andre Allen and I discuss the value of HR certification for both individuals and businesses, as well as the role certification plays in current business trends. Amy is the CEO of the Human Resources Certification Institute and Andre is its Chairman of the Board. Not only do these two know the ins and outs of HR certification, but they are also seasoned assessment specialists who are wired into global business trends.Join us to learn all about HRCI’s certification and learning programs and how they are directly dialed in to the trends that are shaping our current and future business environment. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charleshandler.substack.com

My guest for this episode, Mike Campion, is one of the most respected and prolific IO psychologists around. With hundreds of publications and over a thousand consulting projects under his belt, when it comes to predictive hiring tools, Mike has seen and done it all. It is a real honor to have him on the show to discuss the responsible use of AI and machine learning in hiring systems. This is an important topic – According to Mike, “I see it (AI) as probably the biggest trend in the profession of personnel selection. Probably the biggest influence since the Equal Rights Act in terms of its overwhelming impact that it will have on the field. So I changed all my research pretty much to focus on artificial intelligence these days.”While AI in hiring is certainly controversial, as our conversation reveals, if done right there is a bright future for it. BUT- ensuring this future is one that we can be proud of requires a great deal of foresight and responsibility. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charleshandler.substack.com

On this episode of Science 4-Hire, I’m joined by none other than Kevin Grossman, president and board member at Talent Board and expert on all things candidate experience. Every year, Grossman leads Talent Board’s benchmark research to identify trends and best practices in what makes a good candidate experience journey.What does Talent Board’s research reveal about candidate experience? There are three essential elements: Sending timely rejections, providing consistent communication and offering feedback. Want to learn how these things are best reflected in your talent assessment program? Listen to the full conversation to learn more about the candidate experience. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charleshandler.substack.com

Today on Science 4-Hire, I’m joined by Bas van de Haterd, an assessment enthusiast and self-proclaimed “professional snoop” dedicated to helping his clients get to the root of their hiring problems. Van de Haterd researches innovative assessment methods for hiring in the Netherlands, awarding top innovators for their creativity and potential.If you’re interested in learning about assessment innovations that may seem far-fetched to those of us who rely on tried and true tools, you don’t want to miss my conversation with Bas van de Haterd. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charleshandler.substack.com

On today’s episode of Science 4-Hire, I’m speaking with Jenna Alexander, Randstad’s global vice president of internal talent acquisition. She recruits recruiters for recruiters, so she’s pretty heavily invested in what a good recruitment experience looks like and how to nestle talent assessment processes within recruitment.If you’re curious how a global HR solutions company is rewriting the future of hiring — and how talent assessment processes play a vital role in that — look no further than my conversation with Jenna Alexander. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charleshandler.substack.com

Today on Science 4-Hire, I’m joined by HR tech visionaries John Sumser, principal analyst at HRExaminer, and Jeanne Achille, CEO of The Devon Group and chair of the HR Technology Conference & Exposition. We join forceshere to talk about an intriguing and mind expanding topic: How are changes in the world of HR tech impacting what’s next for talent assessment tools?Want to find out what the future holds for talent assessment tools? You don’t want to miss my conversation with expert analysts John Sumser and Jeanne Achille. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charleshandler.substack.com

Building a truly global talent assessment program is a massive challenge. But when your company is undergoing a major transformation, it becomes a business necessity, enabling you to find the talent you need to support large scale change.In this episode of Science 4-Hire, you’ll find out how Vodafone’s global talent assessment strategy is powering its transformation from a telecommunications company to a tech company. Listen in to my conversation with the architects of that strategy, Vodafone’s global head of talent assessment, Margarita Echevarria, and global talent assessment manager Simon Defoe. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charleshandler.substack.com