Crafting Solutions to Conflict

John Volturo, an executive coach, joins me to talk about dealing with mercurial people, especially bosses. John also offers insights on pause behaviors, empathy and why gossip is not always a bad thing. To learn more about his work and to contact John send him a message through LinkedIn: https://www.linkedin.com/in/johnvolturo/Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving. 

Last week, I talked about the general idea of the Johari Window Model. How do the four quadrants of the Open Area, the Blind Area, the Hidden Area, and the Unknown Area work? Full credit here to a website called HelpfulProfessor.com.: https://helpfulprofessor.com/johari-window-examples/ I encourage listeners to check out their Harry Potter example – better than any that I could create. With that small bit of explanation, you can consider how the Johari Window Model could serve you.If you are thinking about using it as a team exercise, there is lots of advice online, including on the MindTools.com website: https://www.mindtools.com/au7v71d/the-johari-windowLess formally, you could consider how your life and self-awareness fit in the Johari Window Model. How could you expand the Open Area? In ways that feel right to you. Do you want to shrink your Hidden Area? In what ways? Would you like to invite informal feedback to address your Blind Area? And, finally, are you open to the possibilities that the Unknown Area may offer, now and in the future.Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving.  

The Johari Window model is a visual framework, with four quadrants. Its goal is to improve self-awareness, including understanding your conscious and unconscious biases. The model is typically used in some sort of team setting. The workplace is the most obvious application. Extended families, too, often work together in some sense – to share time and resources. Next time a focus on putting the model into use.  These websites offer particularly helpful information on the model:https://www.mindtools.com/au7v71d/the-johari-window andhttps://www.selfawareness.org.uk/2022/09/25/understanding-the-johari-window-model/Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving.  

David Gage visits the show to talk about the work that flows from the concept spelled out in his book, The Partnership Charter: How to Start Out Right With Your New Business Partnership (or Fix the One You’re In).  The Charter goes beyond legal themes to help partners discover, discuss, and document just how they want their partnership to work. You can learn more about the book and the process that David and his associates use to assist partners here: https://www.PartnershipCharter.com . David also invites listeners with questions to call him at 703.465.1262.Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

It’s a two-step process. And the second part might be the more important. Before you move on, do what you can to improve the situation. Resolve the conflict, on your own or with professional help. Or, if that is not possible, perhaps you can mitigate it. Or perhaps just open some eyes and minds. Then, know you did what you could. And move on with your life. Not slamming doors and also not getting stuck in the doorway. My most recent guest talked about moving on as part of a specific process to address simple unconscious bias in the workplace. Listen here: https://bit.ly/3vDo04Ghttps://bit.ly/3vDo04G “Buki Mosaku on navigating unconscious bias”Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  And you can follow us on Twitter @conflictsolving.  For LinkedIn posts

The power of the cumulative effect is often overlooked and underestimated.  Microaggressions are an excellent example of the power of the cumulative effect: the ongoing repetition of the indignities has an impact greater than one or two. My most recent guest mentioned them when discussing unconscious bias. https://bit.ly/3vDo04G “Buki Mosaku on navigating unconscious bias” I previously talked about understanding what microaggressions are and what to do about them.https://bit.ly/3e4u7QW “What are microaggressions” and  https://bit.ly/2DkVppq “What to do about microaggressions”.The negative power of the cumulative effect can show up in other ways, too. For example, in an extended family, a collection of subtle comments, gestures, or other actions can add up to a feeling of a lack of respect, dismissal, and humiliation.   Simple positive words and gestures have impact, as well. We can be more aware of the cumulative effect.  Noticing small negative words and actions we might be delivering. Appreciating that they do matter as they add up.  And on the positive side, we can look for opportunities to encourage, support, and thank.  Then watch the cumulative effect of what we say and do build and build in a good way.Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  And you can follow us on Twitter @conflictsolving. 

Buki Mosaku is the author of “I Don’t Understand: Navigating Unconscious Bias in the Workplace”.  We discuss the inevitability of unconscious bias in the workplace and recognizing that it isn’t always a one-way street.  We talk about simple and complex unconscious bias: how to think about bias and concrete steps for each of us to take to address it. Most specifically: using the simple phrase, “I don’t understand?”, delivered as a question, to start a conversation about bias.You can learn more about his work and the book here: https://bukimosaku.com/. His bias navigation test is free and available here:https://navigatingbias.scoreapp.com/Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  And you can follow us on Twitter @conflictsolving. 

The well-known Golden Rule can fall short when applied in end-of-life situations. A research article makes the case for The Platinum Rule. The Platinum Rule: A New Standard for Person-Centered Care, by Harvey Max Chochinov, OC, PhD, MD, FRCPC : https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9145569/ “The Platinum Rule, which would have us consider—doing unto patients as they would want done unto themselves—offers a standard that is more likely to result in treatment decisions that are consistent with patients' personal needs and objectives.”Those of us who are not medical professionals have our own opportunities here. First, tell your family what you want! Second, if we know that we are likely to be in the position to make decisions for someone, we can encourage them to help us know what they want and not leave us guessing, imagining, and assuming.  That position invites pressure, conflict, and guilt.  Third, if we do find ourselves in the position of making a decision for a loved one, we need to remember to go for the platinum, not the gold. And if we haven’t done our own advance planning and communicating, let’s get going asap.Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  And you can follow us on Twitter @conflictsolving. 

The general idea of The Golden Rule is to do unto others as you would have them do unto you. Less well-known, The Platinum Rule states you should treat others the way they would like to be treated. Taking a step beyond The Golden Rule to The Platinum Rule can help us to connect better with the other person, to step away from our natural and normal impulse to see everything through our own eyes, and to be more curious about the view the other person sees.Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  And you can follow us on Twitter @conflictsolving.  

I hope that listeners have enjoyed what they have heard this year. Here are a few favorites: “We reap what we sow”, Episode 256, published on November 22, 2023. https://bit.ly/3Gdp2X5. It was followed by Episode 257: “What seeds will you sow now?”, published on November 29, 2023.https://bit.ly/482bl9iJay Hughes was back to discuss a favorite topic. Episode 258: “Jay Hughes on the role of elders in flourishing families” was published on December 6, 2023.  https://bit.ly/3sZCniOYou can also hear our conversation on the James E. Hughes, Jr. Foundation website, where many excellent resources are available in a range of formats: https://jehjf.org/Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving.