Crafting Solutions to Conflict

Choosing the best location, including a neutral playing field, can help the odds of a challenging conversation being productive. Considering where –home? a certain spot in the home? – to have a tough conversation can help as part of a recipe for success. If one person is especially unenthusiastic about the discussion and/or especially important (and they easily may be the same person), picking the best spot for that person may be a wise move.Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  And you can follow us on Twitter @conflictsolving. 

The location for a challenging conversation can affect how productive that conversation will be. Consider where a tough workplace conversation might best take place: in a private place, off-site, somewhere else? It’s one factor in setting up for success.Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving.  

Families that successfully pass on family businesses also handle conflict successfully. Dennis explains that enterprising families that succeed over generations accept that conflict will happen and take steps, in advance, to manage it effectively. Policies, codes of conduct, and plans to allow individuals and family branches to leave the family are among the tools families can adopt. His most recent book is Borrowed From Your Grandchildren: The Evolution of 100-Year Family Enterprises. The book is available through Amazon or Dennis’s website: https://dennisjaffe.com/. His website also features resources of interest to enterprising families. Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving. 

Practicing what you will say in a difficult conversation can lead to a better outcome. When you know that a difficult conversation is coming, you can prepare for it by practicing – out loud – how you will start your part of it. And if the words don’t roll off your tongue, try some others! Then try out what you might say as the conversation continues. Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  And you can follow us on Twitter @conflictsolving. 

CINERGY ® Conflict Management Coaching includes a smart idea: think about what you know about past conflict experiences with another person. If you can think, in advance of a difficult conversation, how you can avoid the pushing the hot buttons of someone you know, you will set yourself up for a more productive conversation.Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/ And you can follow us on Twitter @conflictsolving.

CINERGY ® Coaching builds conflict intelligence and makes conflict an opportunity for strengthening relationships. The CINERGY ® Model combines executive coaching, neuroscience, and conflict management principles. Cinnie described the seven stages of the CINERGY® Model of Conflict Management Coaching: C, Clarify the goal; I, Inquire about the situation; N, Name the elements; E, Explore choices; R, Reconstruct the situation; G, Ground the challenges; Y, Yes, the commitment. As a CINERGY® coach works with a client, confusion about conflict is reduced, and the client gains confidence and competence around conflict. Cinnie is based in Toronto and works globally with individual clients and trainings. To learn more about Cinnie, visit: https://www.cinergycoaching.com/  https://www.linkedin.com/in/cinnienoble/ and on Twitter @CINERGYCoaching and @ConflictMastery. Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/   And follow us on Twitter, @conflictsolving. 

After a conflict has ended, we can benefit from some healthy reflection on it. We can learn from mistakes and also reinforce actions and words that were helpful. In this episode, I reflect on a recent encounter with a customer service rep, by phone. Some things went well – and I have room for improvement!Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/

The SWOT analysis used in business can also be used as an approach to look at our perspective on conflict.  A SWOT analysis considers Strengths, Weaknesses, Opportunities, and Threats. When using it to better understand our individual perspective on conflict, it’s important to resist the temptation – especially if you are risk-averse – to see only your weaknesses. You likely have strengths and actively looking for them can boost your confidence in dealing with conflict.Let’s keep shipping, TPF alumni, #createforKate.Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/   

Rational planning and overcoming cognitive biases is always important – even more so when a pandemic is stretching across the globe. Gleb has been focused on good decision-making, and how to help business leaders and others do it, for many years.  He shared some helpful tips in moving past our savanna-based instincts and more effectively facing the challenges we face today, including the current COVID-19 pandemic. His books include Never Go With Your Gut and The Blind Spots Between Us.  You can learn more about his work and find free resources at https://disasteravoidanceexperts.com/  and his LinkedIn profile, https://www.linkedin.com/in/dr-gleb-tsipursky/Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  

VUCA, or volatile, uncertain, complex, and ambiguous conditions provide fertile ground for conflict.We can’t change these conditions but can accept them and acknowledge the effects they have. Then we can make adjustments to deal with them as effectively as possible to minimize negative conflicts.Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/