Customer Service Revolution

What makes you stand out from the rest in your industry? It can't just be the price. It can't just be the product. Think fans first. Think not just customer experience – but remarkable customer experience. But what kind of experience would make you different? How do you keep your customers wanting more? Today, Jesse Cole, also known as The Yellow Tux Guy, shares about how to create a remarkable experience for your customers each time – so that you can become the ONLY in your industry! Jesse Cole is the founder of Fans First Entertainment and owner of The Savannah Bananas, a college baseball team that has sold out every game for three straight seasons. They even have a waiting list for thousands of tickets! In this episode, you will hear: Factors that can improve performance The most powerful marketing tool there is What makes you the ONLY How to create those "you wouldn't believe" moments How to be someone's favorite rather than being the best Resources mentioned: Find Your Yellow Tux: How to Be Successful by Standing Out Have a blast watching these Savannah Banana videos! *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com

Are you and your organization really focused on leadership, or are you too focused on the byproducts of leadership? In times of crisis where there's too much uncertainty, where do you stand as a leader? In this episode, Dave Murray from The DiJulius Group chats with Alden Mills, a nationally recognized rower turned Navy SEAL turned entrepreneur. His first company was hugely successful, having been recognized by Inc magazine as an Inc 500 CEO in that group. He is also an author of Be Unstoppable: The 8 Essential Actions to Succeed, and Unstoppable Teams, which is about leadership and culture. Today, Alden Mills shares with us the three-tiered approach to leadership, the biggest obstacle organizations are facing today in terms of leadership, why you need to focus on leading yourself first before leading your team, and what true leadership is really about. In this episode, you will hear: The success of his book Be Unstoppable The three-tiered approach to leadership 3 Stepping stones that help you get to where you need to be as a leader How to tackle uncertainty as a leader The CARES model and the 4 C's of care Resources mentioned: The DiJulius Group Alden Mills' books: Be Unstoppable: The 8 Essential Actions to Succeed Unstoppable Teams *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com

In times of adversity and change, we discover who we are and what we're made of. As the saying goes, "Tough times don't build character. They reveal it." How you lead right now says so much about you as a leader. You have to set the tone for your entire organization. You have to be that person to fight, overcome the odds, and be the one that people can look to and rely on. You need to rise to the occasion and show confidence to your customers, your employees, your vendors, and your family – everyone! What you think about, you bring about. What you say, you start believing yourself. You've got to be there for others. In today's episode, I talk about how to lead in a crisis. We need to appreciate the anxiety and stress all our employees, fellow leaders, vendors, customers, and neighbors are all having during these times. Morale is bound to be low and so we all need to do our best to reduce that fear and anxiety. My favorite word? Encourage. It means to put courage in others that they feel they can do anything. And this is what I hope for you to learn from this episode. In this episode, you will hear: The 4 primary areas of leading in crisis How to be a great leader today Building and owning the relationships by knowing your customers' FORD How to put customer experience and employee experience on center stage Why recession is a horrible thing to waste The importance of consuming positive information Resources mentioned: The DiJulius Group The Incredible Opportunities Out of the Coronavirus Crisis in Your Personal Life YouTube: DiJulius Group Book: The Relationship Economy: Building Stronger Customer Connections in the Digital Age TEDx Talk: Meet as Strangers Leave as Friends *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com

Today, I want to talk about the incredible opportunities that can come from the COVID-19 crisis in our personal lives. Constantly checking news headlines and social media during times like this can become an unhealthy addiction. This can add to your stress and fear that would only negatively impact your health. Instead, look at the opportunities and the blessings many of us have. Discover ideas and exercises you can do with your family at home to make the most out of this blessing we all have today – which is the gift of time. Enjoy these opportunities because soon enough, we will be back to our crazy worlds… And we will actually be missing this time that we had with our loved ones! In this episode, you will hear: Ideas to connect with your family and loved ones The joy of helping other families affected by this crisis Personal development best practices Family activities you can start doing today: Screw Small Talk: Make the Big Talk Personal Nevers and Always What If Today was the Last Day of Your Life? Resources mentioned: The DiJulius Group *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com

Welcome to the first episode of the Customer Service Revolution Podcast! This is more than a podcast though. It's a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you are a revolutionary customer service leader who's ready to stop competing on price and obsessed with building a brand that people cannot live without, this podcast is for you. In this episode, I want to talk to you about what your quarantine narrative will be. We are currently living in unprecedented times and how we reference our lives will never be the same again going forward. Our lives will be broken into two time frames BQ (before quarantine) and AQ (after quarantine). Will this quarantine be wasted time? Or will it be your finest hour? Which is going to be your narrative? I challenge you to make this pause. In this episode, you will hear: Two possible scenarios of your quarantine narrative My life at the beginning of the quarantine and how I transformed it into the kind of life I want Resources mentioned: The DiJulius Group *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com

Customer service, done right, can be your company's single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It's not a podcast. It's a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you're a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!