

The Dental Head Start Podcast
Dr David Keir
The Dental Head Start podcast is made to help dental students become great dentists. You cant google the path to dental success, but you can learn from those already there. We interview dentists who have achieved what you’re striving for and get the story behind the struggles, the successes and the advice they want you to hear. Get the head start you need in your dental career.
Episodes
Mentioned books

Sep 21, 2022 • 22min
TIP #103 – Struggles & Lessons of Your Early Years with Dr Alice Whang
Welcome to What I Wish I Knew by Dental Head Start. This is a podcast where we learn from people that have been there, made the mistakes, learnt the lessons and have developed into the accomplished dental professionals they are today.
It’s your weekly mentoring session.
Hosted by Erica Hwin
It’s easy to see the confidence and competence of senior dentists and to compare ourselves to them, and oftentimes it’s easy to forget that they were once students too.
In this episode, we are joined by Dr Alice Whang to talk through the ups and downs of Dr Alice’s journey from a student to where she is now – a phenomenal clinician and a RIPE Global educator. This was a heartwarming chat where we discuss the trials and tribulations every new grad goes through.
If you haven’t already, you have to check out Dr Alice’s instagram @dralice.dentistry where she is always sharing simple clinical pro tips that can make a huge difference to how we practice. You’ll find her page full of tips on better rubber dam, using teflon, matrix selection and taking better intraoral scans.
Dr Alice Whang
Dr Alice is an educator and lecturer for RipeGlobal, a cloud-based education platform incorporating innovative teaching methods with students based all around the world. Her special skills include digital dentistry, complex rehabilitations and implantology.
RIPE Global
As a student or new grad, CPD can be expensive. The cost of the course itself, flight tickets, accomodation, and finding time amidst clinic, lectures and exams can be a lot.
Thankfully, our friends at RIPE global have got you covered. RIPE global offers an education platform with hundreds of hours of lectures, hands-on procedures and recordings of live content from their full day courses – all of which you can access from the comfort of your own home. In a market flooded with online content, RIPE Global sits head and shoulders above the rest. Enjoy some of the most useful yet professionally created online content anywhere in the world.
Get 10% off the membership for life – use the code “DENTALHEADSTART”
Clinical Aligner Excellence
Aligners are becoming an integral part of private practice. Whether you are new to aligner therapy or an experienced practitioner, the opportunities are vast. But how do you do it at a high standard, efficiently and profitably?
Dr Geoff Hall and Dr Jesse Green have come together to help with these key problems through Clear Aligner Excellence – their latest education platform.
Visit clearex.com.au for more information. You can expect a wealth of knowledge to help improve your practice as well as huge discounts on major aligner therapy companies and lab fees.
The post TIP #103 – Struggles & Lessons of Your Early Years with Dr Alice Whang appeared first on Dental Head Start.

Sep 14, 2022 • 26min
TIP #102 – Show & Tell With Photography with Dr Paul Jay Hwin
Welcome to What I Wish I Knew by Dental Head Start. This is a podcast where we learn from people that have been there, made the mistakes, learnt the lessons and have developed into the accomplished dental professionals they are today.
It’s your weekly mentoring session.
Hosted by Erica Hwin
They say a picture tells a thousand words, and in the world of dentistry, this could not be more powerful.
In this episode, we’re joined with Dr Paul Jay Hwin to talk about the power of photography and the various ways we can implement it into our appointments to communicate, educate and ultimately, connect better with our patients.
It’s one thing to look smart with tech, and take Insta-worthy photographs, but it’s a whole different ball game to know how and when to present these photos to really hit home.
Dr Paul Jay Hwin
Dr Paul Jay Hwin is a multi-practice owner who completed his dental degree at the University of Melbourne. Having hired many new-graduates over the years, Paul is passionate about mentoring and inspiring the younger generation of dentists. He has particular interests in Cosmetic Dentistry and Orthodontics, and frequently presents on the topics of Patient Communication, Case Acceptance and Photography.
Dental Practitioner Support
Dental Practitioner Support is the first national 24/7 telephone and online service to support dental practitioner health and wellbeing in Australia.
The service is free, confidential and independent. Remember, good practice involves seeking support when you need it. Dental practitioners can call and speak to an experienced team ready to provide advice on a wide range of issues, including mental and physical health, workplace issues and general wellbeing.
Call them anytime you need, and even save the number in your phone so that it’s there on the day that you need it.
1800 377 700 or visit the website www.dpsupport.org.au
Avant Dental
Digital dentistry is becoming a large part of our dental profession and our daily workflows. With all the new changes in our industry, how do you know you’ll be leveraging the most of the technology at your disposal?
Avant is a full-service dental laboratory specialising in crown and bridge, implants, splints and a range of removable prosthetic restorations. They deliver the best quality and competitive prices with materials manufactured from the best facilities in the world,.
Visit www.avantdental.com.au for more information. Avant will help support your digital dentistry journey and provide excellent service along the way.
The post TIP #102 – Show & Tell With Photography with Dr Paul Jay Hwin appeared first on Dental Head Start.

Sep 7, 2022 • 21min
TIP #101 – Time Management with Dr Phillip Nguyen
Welcome to What I Wish I Knew by Dental Head Start. This is a podcast where we learn from people that have been there, made the mistakes, learnt the lessons and have developed into the accomplished dental professionals they are today.
It’s your weekly mentoring session.
Hosted by Erica Hwin
It’s something you never have enough of and yet it creeps up on you insidiously and slips between your fingers before you can get a hold of it. Ah, time… you sneaky little thing.
In today’s episode, we are joined by Dr Phillip Nguyen who’s a new grad and was in my shoes not too long ago. We talk about his experience in his first year out – the transition from uni clinics into private practice and the little tips he has on how we can be more efficient with our time. Regardless of whether you’re a new grad or an experienced dentist, we are always looking for ways to better manage your time, and so I hope you gain a tip or two from this episode!
Dr Phillip Nguyen
Originally from Adelaide, Dr Phillip Nguyen attended La Trobe University in Regional Victoria and graduated in 2021. He was named the Australian Dental Graduate of the Year. He works in a private practice as an associate dentist at Avenue Dental on the Sunshine Coast. As a student, he served on the ADSA Committee in multiple roles including Media Officer, Secretary and President. Now, he is the Convenor of ADAQ’s Recent Graduates and Students Committee. Phillip’s interests in dentistry are varied and include cosmetic dentistry and full mouth rehabilitations. He also loves seeing paediatric and special needs patients.
Clinical Aligner Excellence
Aligners are becoming an integral part of private practice. Whether you are new to aligner therapy or an experienced practitioner, the opportunities are vast. But how do you do it at a high standard, efficiently and profitably?
Dr Geoff Hall and Dr Jesse Green have come together to help with these key problems through Clear Aligner Excellence – their latest education platform.
Visit clearex.com.au for more information. You can expect a wealth of knowledge to help improve your practice as well as huge discounts on major aligner therapy companies and lab fees.
Avant Dental
Digital dentistry is becoming a large part of our dental profession and our daily workflows. With all the new changes in our industry, how do you know you’ll be leveraging the most of the technology at your disposal?
Avant is a full-service dental laboratory specialising in crown and bridge, implants, splints and a range of removable prosthetic restorations. They deliver the best quality and competitive prices with materials manufactured from the best facilities in the world,.
Visit www.avantdental.com.au for more information. Avant will help support your digital dentistry journey and provide excellent service along the way.
The post TIP #101 – Time Management with Dr Phillip Nguyen appeared first on Dental Head Start.

Aug 31, 2022 • 25min
TIP #100 – A Year Away From Dentistry with Dr David Keir
Welcome to What I Wish I Knew by Dental Head Start. This is a podcast where we learn from people that have been there, made the mistakes, learnt the lessons and have developed into the accomplished dental professionals they are today.
It’s your weekly mentoring session.
Hosted by Erica Hwin
Dental Head Start was founded in 2018 by Dr David Keir with the hopes of helping students and new graduates transition from textbooks into clinical practice. Since then, we’ve released 174 episodes, garnered over 230,000 listens, and this episode is our 100th WIWIK!
In this episode, we are joined by David, who has taken the year away from dentistry, to hear what life has been like on the road, his discoveries and his vision for the future.
Dr David Keir
David spent over 13 years dental assisting before graduating from The University of Sydney. These years were formative and really gave David that head start in his career. Thus, in 2018, the Dental Head Start podcast was born with the hopes of sharing the lessons David had been lucky to learn along the way, and to help students and new graduates transition from textbooks into clinical practice.
Alongside DHS, David is also the co-founder of CPD Junkie – Australia’s largest CPD directory. Check out https://www.cpdjunkie.com.au to stay in the loop with the latest and greatest CPD courses, deals & discounts.
Dental Practitioner Support
Dental Practitioner Support is the first national 24/7 telephone and online service to support dental practitioner health and wellbeing in Australia.
The service is free, confidential and independent. Remember, good practice involves seeking support when you need it. Dental practitioners can call and speak to an experienced team ready to provide advice on a wide range of issues, including mental and physical health, workplace issues and general wellbeing.
Call them anytime you need, and even save the number in your phone so that it’s there on the day that you need it.
1800 377 700 or visit the website www.dpsupport.org.au
Principle Practice Management Software
Cloud based dental software, rethought from the ground up for 2021 and beyond. Finally, an intelligent platform that optimises every process and workflow from scheduling to treatment planning to account management.
Designed for intuitiveness, Principle offers seamless interconnectivity between patients, appointments, staff, tasks, notes, meetings, labs and more. This means fewer clicks, fuller books, faster communication, nothing slipping through the cracks and greater business transparency.
Principles of best practice embedded in software design to keep your team lean and your time productively occupied.
The post TIP #100 – A Year Away From Dentistry with Dr David Keir appeared first on Dental Head Start.

Aug 24, 2022 • 24min
TIP #99 – The Legal Side of Practice Ownership with Harry Nicolaidis
Welcome to What I Wish I Knew by Dental Head Start. This is a podcast where we learn from people that have been there, made the mistakes, learnt the lessons and have developed into the accomplished dental professionals they are today.
It’s your weekly mentoring session.
Hosted by Erica Hwin
For a number of us, the goal is perhaps to one day own our own dental clinic. However, we were only ever taught how to be good clinicians, and practice ownership is a whole different can of worms.
In this episode, we are joined with Harry Nicolaidis, one of Australia’s leading lawyers in the field of dentistry. We discuss the different ways we can get into practice ownership, what we should look out for and the checklists we should cover before getting our feet wet.
This is just a small introduction into the world of practice ownership, but for those who are interested we hope it’s a little taster. Let us know if you’d like to hear more!
Harry Nicolaidis
Harry Nicolaidis is a partner at K&L Gates, a global law firm with a strong Australian footprint with 67 partners and more than 200 lawyers. He has gained the confidence and trust of many health practitioners and dental practice owners with his ability to identify and minimise their legal risks and resolve their legal issues when they arise.
Harry assists health practitioners and dental practice owners across a wide range of issues, including the preparation and implementation of Services and Facilities Agreements, the acquisition and disposal of interests in dental practices, contractual disputes, the enforceability of restraint of trade obligations, breach of confidentiality and breach of warranty claims.
He has practised in New South Wales and Queensland in State and Federal Courts for more than 30 years. Harry has significant experience in employing various methods of alternative dispute resolution including arbitration, mediation, and facilitated negotiation in order to achieve commercial and cost effective outcomes for clients.
Harry has presented at various forums on a range of topics affecting clients in the dental profession, including on issues arising in relation to different types of contracts, breach of obligations, damages and other remedies.
RIPE Global
PSST, WE’VE GOT A SECRET…
If you sign up to become a member with RipeGlobal using our code ‘HEADSTARTRIPE30’, you can get 30% off the annual membership AND win a spot in RipeGlobal’s Crown Prep Bootcamp on October 29th!
Clinical Aligner Excellence
Aligners are becoming an integral part of private practice. Whether you are new to aligner therapy or an experienced practitioner, the opportunities are vast. But how do you do it at a high standard, efficiently and profitably?
Dr Geoff Hall and Dr Jesse Green have come together to help with these key problems through Clear Aligner Excellence – their latest education platform.
Visit clearex.com.au for more information. You can expect a wealth of knowledge to help improve your practice as well as huge discounts on major aligner therapy companies and lab fees.
The post TIP #99 – The Legal Side of Practice Ownership with Harry Nicolaidis appeared first on Dental Head Start.

Aug 17, 2022 • 31min
TIP #98 – How to Connect with Patients with Dr Paul Jay Hwin
Welcome to What I Wish I Knew by Dental Head Start. This is a podcast where we learn from people that have been there, made the mistakes, learnt the lessons and have developed into the accomplished dental professionals they are today.
It’s your weekly mentoring session.
Hosted by Erica Hwin
Everyone says we have to be good at communicating, but what are practical actionable steps we can take to actually achieve this? What should you say? What shouldn’t you say?
In this episode, we cover exactly that. We are joined by Dr Paul Jay Hwin where we discuss the importance of connecting and building value with patients. Paul shares simple tips and a basic framework that we can implement when talking to our patients today. In this episode, we learn how to dive deeper to better understand our patient’s story and what’s truly important to them so we can provide them with the best possible care.
Dr Paul Jay Hwin
Dr Paul Jay Hwin is a multi-practice owner who completed his dental degree at the University of Melbourne. Having hired many new-graduates over the years, Paul is passionate about mentoring and inspiring the younger generation of dentists. He has particular interests in Cosmetic Dentistry and Orthodontics, and frequently presents on the topics of Patient Communication, Case Acceptance and Photography.
BOQ Specialist
BOQ Specialist offer a great banking package for graduates. This package includes an everyday bank account with no monthly, annual or ongoing account keeping fees, an optional overdraft with no establishment fee and no repayments required until 1 July the year after you graduate, a credit card with no fees for five years and an optional car loan.
Having worked closely with medical professionals for over 30 years, BOQ Specialist understand the unique challenges we can face at the beginning of our careers.
Whether it’s relocation costs, everyday living expenses, buying a new car or even saving for a first home – BOQ Specialist have a range of banking products and services to help. For more information, click here.
Avant Dental
Digital dentistry is becoming a large part of our dental profession and our daily workflows. With all the new changes in our industry, how do you know you’ll be leveraging the most of the technology at your disposal?
Avant is a full-service dental laboratory specialising in crown and bridge, implants, splints and a range of removable prosthetic restorations. They deliver the best quality and competitive prices with materials manufactured from the best facilities in the world,.
Visit www.avantdental.com.au for more information. Avant will help support your digital dentistry journey and provide excellent service along the way.
The post TIP #98 – How to Connect with Patients with Dr Paul Jay Hwin appeared first on Dental Head Start.

Aug 14, 2022 • 1h 29min
FEATURE #74 – Success & Dentapreneurialism with Dr Kinnar Shah
Hosted by Erica Hwin
One of the things we always try to do with the podcast is to bring on dentists from all different walks of life because there are so many facets to dentistry. But, we don’t know what we don’t know. Most of us go through dental school only ever seeing the clinical side – practicing as a general dentist, specialising, academics & research. But this is really just the tip of the iceberg.
In this month’s feature we are joined by Dr Kinnar Shah. Dr Kinnar is a Dentapreneur – that is, the intersection between dentistry and entrepreneurialism. He is a business and success coach, where he helps dentists and practice owners realise their full potential or as he might say, “Create their destiny by design, not by default.”
In this episode, we talk about what success is and the journey towards it, how books have played a paramount importance in Dr Kinnar’s life and different non-clinical skills that are needed to go far in our careers. We talk about Dentapreneurs which is the group Dr Kinnar created to connect like-minded individuals in the industry, what it means, where it’s headed and how we can all be involved.
In Dr Kinnar’s words, “Be curious.”
Join the Facebook Group: https://www.facebook.com/groups/1631560323744258/
Dentapreneurs Networking Event (November 12th 2022): https://dentapreneurs.wpengine.com
Dr Kinnar Shah
Being a Certified High Performance Coach, a Number 1 Amazon Best Selling Author, a Certified Gallup Strengths Coach & a NLP business and Leadership Coach, he specializes in working with the innate strengths and talents of the entire Team for the potential of higher success. He has coached and consulted numerous businesses in the last 8 years to implement certain methods and strategies to double or triple the number of daily clients, get more employee engagement, deliver a client experience second to none and ultimately having a better quality of life.
”Being active in the coaching and dental field, I understand the unique challenges of today’s Dental Practice owners.
My fresh perspective, innovative methods and system blueprints, will help facilitate your business and success to higher levels.
There are 2 kinds of “Dentapreneurs” in this world; those who make excuses and those who get results.
My aim is to help you achieve great results by inspiring you through Mindset, Motivation and Methods.
I will push you to be the best version of yourself and make you wildly more successful than you ever thought possible.”
Asher’s Gift – Humpty Dumpty Foundation Page
For those who have been listening for a while and have followed along with David’s journey, you may be aware of baby Asher’s passing this time last year. To mark his first birthday (today, in fact!) we’re dedicating our August Giving Project to continue supporting the Humpty Dumpty Foundation to support neonatal care services and supply equipment to underfunded hospitals.
To date, the community has raised over $29,000, and on behalf of Dental Head Start, we’ll be donating an additional $1000. If you’d like to contribute in any way, you can visit the donation page in our show notes.
Fly high baby Asher! You are helping make a world of difference.
BOQ Specialist
BOQ Specialist offer a great banking package for graduates. This package includes an everyday bank account with no monthly, annual or ongoing account keeping fees, an optional overdraft with no establishment fee and no repayments required until 1 July the year after you graduate, a credit card with no fees for five years and an optional car loan.
Having worked closely with medical professionals for over 30 years, BOQ Specialist understand the unique challenges we can face at the beginning of our careers.
Whether it’s relocation costs, everyday living expenses, buying a new car or even saving for a first home – BOQ Specialist have a range of banking products and services to help. For more information, click here.
RIPE Global
As a student or new grad, CPD can be expensive. The cost of the course itself, flight tickets, accomodation, and finding time amidst clinic, lectures and exams can be a lot.
Thankfully, our friends at RIPE global have got you covered. RIPE global offers an education platform with hundreds of hours of lectures, hands-on procedures and recordings of live content from their full day courses – all of which you can access from the comfort of your own home. In a market flooded with online content, RIPE Global sits head and shoulders above the rest. Enjoy some of the most useful yet professionally created online content anywhere in the world.
From now until September 1st, you can use our code HEADSTARTRIPE30 to get 30% off the annual membership AND go in the running to win a spot at RipeGlobal’s Crown Prep Bootcamp where you’ll spend a whole day drilling crown prep exercises until you’re confident!
Get 30% off the membership for life – use the code “HEADSTARTRIPE30”
Clinical Aligner Excellence
Aligners are becoming an integral part of private practice. Whether you are new to aligner therapy or an experienced practitioner, the opportunities are vast. But how do you do it at a high standard, efficiently and profitably?
Dr Geoff Hall and Dr Jesse Green have come together to help with these key problems through Clear Aligner Excellence – their latest education platform.
Visit clearex.com.au for more information. You can expect a wealth of knowledge to help improve your practice as well as huge discounts on major aligner therapy companies and lab fees.
The post FEATURE #74 – Success & Dentapreneurialism with Dr Kinnar Shah appeared first on Dental Head Start.

Aug 10, 2022 • 28min
TIP #97 – Early Airway Intervention & Orthodontics with Dr Derek Mahony
Welcome to What I Wish I Knew by Dental Head Start. This is a podcast where we learn from people that have been there, made the mistakes, learnt the lessons and have developed into the accomplished dental professionals they are today.
It’s your weekly mentoring session.
Hosted by Erica Hwin
As general dentists, oftentimes we’re the first people to be looking into the mouths of young patients. I know for many of us, treating children can be stressful, and we just want them in and out of there ASAP, no dramas caused. But what if we told you that by doing a simple examination and asking a few key questions, we could make the world of difference to their overall development?
Dr Derek Mahony has been leading the field of orthodontics and early airway intervention for decades now. In this episode, we discuss the links between teeth, the airways and a child’s development. We discuss the importance of a general dentist’s role, the questions we should be asking parents, and what to look out for during our examination of the child.
Resources Mentioned:
American Association of Orthodontics FAQ: https://www3.aaoinfo.org/_/frequently-asked-questions/
BEARS Questionnaire:
https://www.med.upenn.edu/cbti/assets/user-content/documents/BEARS%20Sleep%20Screening%20Tool.pdf
Dr Derek Mahony
Dr. Mahony is a Specialist Orthodontist who has been in private practice for over 30 years. He has built his practice, clinical teaching, and worldwide reputation in offering early interceptive orthodontic treatment. Dr. Mahony is an invited reviewer for many dental journals, in the field of facial development, and its association with nasal breathing. He has been involved in leading research linking maxillary arch expansion to reducing a number of systemic disorders such as bed wetting and ADHD.
Dental Practitioner Support
Dental Practitioner Support is the first national 24/7 telephone and online service to support dental practitioner health and wellbeing in Australia.
The service is free, confidential and independent. Remember, good practice involves seeking support when you need it. Dental practitioners can call and speak to an experienced team ready to provide advice on a wide range of issues, including mental and physical health, workplace issues and general wellbeing.
Call them anytime you need, and even save the number in your phone so that it’s there on the day that you need it.
1800 377 700 or visit the website www.dpsupport.org.au
Clinical Aligner Excellence
Aligners are becoming an integral part of private practice. Whether you are new to aligner therapy or an experienced practitioner, the opportunities are vast. But how do you do it at a high standard, efficiently and profitably?
Dr Geoff Hall and Dr Jesse Green have come together to help with these key problems through Clear Aligner Excellence – their latest education platform.
Visit clearex.com.au for more information. You can expect a wealth of knowledge to help improve your practice as well as huge discounts on major aligner therapy companies and lab fees.
The post TIP #97 – Early Airway Intervention & Orthodontics with Dr Derek Mahony appeared first on Dental Head Start.

Aug 3, 2022 • 15min
TIP #96 – A Complaint? Now What? with Harry Nicolaidis
Welcome to What I Wish I Knew by Dental Head Start. This is a podcast where we learn from people that have been there, made the mistakes, learnt the lessons and have developed into the accomplished dental professionals they are today.
It’s your weekly mentoring session.
Hosted by Erica Hwin
So you’ve gotten yourself into a little bit of a sticky situation and received a complaint…now what? Now, fingers crossed this never actually happens to any of us, but it’s always better to be safe than sorry, to be informed and to have all our bases covered.
Harry Nicolaidis is one of Australia’s leading alternative dispute and litigation lawyers, and assists health practitioners and dental practice owners across a wide range of issues. In this episode, we talk about what to do and perhaps more importantly, what not to do when faced with a complaint. We talk about the protocols we should have in place to look after ourselves and our patients, and who our first point of call ought to be.
Litigation is a scary part of dentistry, but at the end of the day, there is a wide support network around us that we can tap into. You don’t have to face it alone.
Harry Nicolaidis
Harry Nicolaidis is a partner at K&L Gates, a global law firm with a strong Australian footprint with 67 partners and more than 200 lawyers. He has gained the confidence and trust of many health practitioners and dental practice owners with his ability to identify and minimise their legal risks and resolve their legal issues when they arise.
Harry assists health practitioners and dental practice owners across a wide range of issues, including the preparation and implementation of Services and Facilities Agreements, the acquisition and disposal of interests in dental practices, contractual disputes, the enforceability of restraint of trade obligations, breach of confidentiality and breach of warranty claims.
He has practised in New South Wales and Queensland in State and Federal Courts for more than 30 years. Harry has significant experience in employing various methods of alternative dispute resolution including arbitration, mediation, and facilitated negotiation in order to achieve commercial and cost effective outcomes for clients.
Harry has presented at various forums on a range of topics affecting clients in the dental profession, including on issues arising in relation to different types of contracts, breach of obligations, damages and other remedies.
RIPE Global
As a student or new grad, CPD can be expensive. The cost of the course itself, flight tickets, accomodation, and finding time amidst clinic, lectures and exams can be a lot.
Thankfully, our friends at RIPE global have got you covered. RIPE global offers an education platform with hundreds of hours of lectures, hands-on procedures and recordings of live content from their full day courses – all of which you can access from the comfort of your own home. In a market flooded with online content, RIPE Global sits head and shoulders above the rest. Enjoy some of the most useful yet professionally created online content anywhere in the world.
From now until September 1st, you can use our code HEADSTARTRIPE30 to get 30% off the annual membership AND go in the running to win a spot at RipeGlobal’s Crown Prep Bootcamp where you’ll spend a whole day drilling crown prep exercises until you’re confident!
Get 30% off the membership for life – use the code “HEADSTARTRIPE30”
Principle Practice Management Software
Cloud based dental software, rethought from the ground up for 2021 and beyond. Finally, an intelligent platform that optimises every process and workflow from scheduling to treatment planning to account management.
Designed for intuitiveness, Principle offers seamless interconnectivity between patients, appointments, staff, tasks, notes, meetings, labs and more. This means fewer clicks, fuller books, faster communication, nothing slipping through the cracks and greater business transparency.
Principles of best practice embedded in software design to keep your team lean and your time productively occupied.
The post TIP #96 – A Complaint? Now What? with Harry Nicolaidis appeared first on Dental Head Start.

Jul 27, 2022 • 29min
TIP #95 – Who Needs Insurance? with Bhupesh Kaphle
Welcome to What I Wish I Knew by Dental Head Start. This is a podcast where we learn from people that have been there, made the mistakes, learnt the lessons and have developed into the accomplished dental professionals they are today.
It’s your weekly mentoring session.
Hosted by Erica Hwin
I’m young, fit and healthy…do I really need health insurance? Can’t I cheap out and just not buy travel insurance? What exactly is professional indemnity?
Just like tax, there’s a lot of different types of insurance. And when we haven’t directly experienced a sticky situation, it’s often hard to see the value of it or understand what they entail.
In this episode, Bhupesh Kaphle talks us through the basics of insurance and why it’s important. At the end of the day, you’d rather have your back covered, than to have regrets when things don’t go to plan.
Bhupesh Kaphle (BDO)
Bhupesh is Partner in the Business Services team at BDO in Australia. As a tax and advisory specialist, he works collaboratively with private and entrepreneurial clients to help them understand their unique business challenges and opportunities.
Bhupesh specialises in working with the dental and healthcare sectors. He has established strong relationships with industry experts and works closely with dental practice owners to assist them in maximising their practice profitability and identifying key risks for mitigation.
Bhupesh is experienced in developing and implementing systems, processes and strategies to better position clients for the future. He understands the importance of quality, tailored advice that is grounded in accounting and taxation practices.
Dental Practitioner Support
Dental Practitioner Support is the first national 24/7 telephone and online service to support dental practitioner health and wellbeing in Australia.
The service is free, confidential and independent. Remember, good practice involves seeking support when you need it. Dental practitioners can call and speak to an experienced team ready to provide advice on a wide range of issues, including mental and physical health, workplace issues and general wellbeing.
Call them anytime you need, and even save the number in your phone so that it’s there on the day that you need it.
1800 377 700 or visit the website www.dpsupport.org.au
Clinical Aligner Excellence
Aligners are becoming an integral part of private practice. Whether you are new to aligner therapy or an experienced practitioner, the opportunities are vast. But how do you do it at a high standard, efficiently and profitably?
Dr Geoff Hall and Dr Jesse Green have come together to help with these key problems through Clear Aligner Excellence – their latest education platform.
Visit clearex.com.au for more information. You can expect a wealth of knowledge to help improve your practice as well as huge discounts on major aligner therapy companies and lab fees.
The post TIP #95 – Who Needs Insurance? with Bhupesh Kaphle appeared first on Dental Head Start.


