Fintech Confidential

On Episode 27 of FIntech Confidential, Co-Founder & CTO, Mike Meeks and Head of Sales & Marketing Casey Scheer for BHMI the electronic payments back office processing software and creators of the Concourse Financial Software Suite. They tell us the story about Max, discuss the evolution of bank end payment systems, and what it is like to shift from building custom software to building a market-leading product. Three things in this episode that we dive into. 1️⃣ Making Instant Payments Happen2️⃣ How FIntechs are reaching the limits of Legacy Payment Systems3️⃣ What a Payments Back Office is, and why you should care about yoursWatch the full episode on YouTube Links:BHMIWebsite:         https://www.bhmi.com/LinkedIn:         https://www.linkedin.com/company/bhmi-software/Twitter:          https://twitter.com/bhmisoftwareFacebook:       https://www.facebook.com/BHMISoftware/YouTube:        https://www.youtube.com/user/bhmiomaha/videosMike Meeks: https://www.linkedin.com/in/michael-meeks-492a1323/Casey Scheer : https://www.linkedin.com/in/casey-scheer-8314894/Fintech Confidential FOLLOW, LIKE & SUBSCRIBEYoutube: https://youtube.com/@fintechconfidentialNewsletter: http://access.fintechconfidential.comLinkedIn: https://www.linkedin.com/company/fintechconfidentialTwitter: https://twitter.com/FTconfidentialInstagram: https://www.instagram.com/fintechconfidentialFaceBook: https://www.facebook.com/fintechconfidentialSupporting PartnersSupport is provided by the Vital Credit Card.Make a statement in your wallet with a sleek Metal credit card that pays you cashback when you share and spend responsibly while it helps improve your credit health. Request an Invite at vital.fintechconfidential.comTime Stamps:00:00 Payments at the Speed of Now! Featuring BHMI's Co-Founder & CTO, Mike Meeks and Head of Sales & Marketing, Casey Scheer - Episode 2700:38 Intro01:24 Meeks Meets Baldwin 03:00 Starting BHMI05:55 A Family Affair 07:03 Max Steals the Show08:44 Defining a Payments Back Office10:24 The Evolution of BHMI10:36 Evolving the BHMI Tech Stack13:22 From Custom Software to Market-Driven Products17:01 The Keys to a Successful Transition19:40 Pushing Legacy Payment Systems to the Limit24:57 How Configurability is Solving Speed to Market 28:04 Instant Payments29:16 Modular Cloud Frameworks 30:58 Advise for Fintech Leaders 32:00 Getting Involved with BHMIThis is a Production of Diamond D3, Media ABOUT: BHMI: BHMI was founded 36 years ago by Lynne Baldwin, Jack Baldwin, and Mike Meeks. The company originally focused on the creation of custom software solutions, but over the last 20 years, BHMI has evolved into a leading provider of software products focused on the back office processing of electronic payment transactions. The company is best known as the creator of the Concourse Financial Software Suite, which is a cohesive, integrated collection of back office products that allow companies to adapt to the rapidly changing payments landscape quickly and easily. As a modular solution including settlement, reconciliation, fees processing and disputes workflow management, Concourse reduces the cost and complexity of back office processing and enables organizations to modernize and monetize payments processing. Concourse’s continuous processing architecture and powerful rules engine are ideally suited for real-time payment methods, such as P2P, and enable companies to perform back office processing for any type of payment transaction.Mike Meeks: Mike is one of the co-founders of BHMI. Mike originally met the other two founders, Jack and Lynne Baldwin, as college student. Lynne and Jack were both professors at the University of Nebraska at Omaha (UNO) and Mike was one of their computer science students.      Casey Scheer: Casey has been with BHMI for more than 24 years. She originally got to know the founders of BHMI because her husband Rod was and still is a chief architect for the company.  Lynne, Jack, and Mike reached out to Casey in 1998 and asked if she would be willing to help with some marketing and sales initiatives and she has been with the company ever since. Tedd Huff: President & Founder of Diamond D3, a professional services consulting firm focused on global payments and marketing. He is also a video podcast host and producer of Fintech Confidential and Head of Corporate Strategy at Corvia. Over the past 24 years, he has contributed to FinTech startups as an Advisory Board Member, Co-Founder, and Chief Experience Officer, providing strategic and tactical direction for Global Payments OpenEdge, Heartland Payments, Nuvei, and TSYS, among others, focusing on growth while delivering innovation, process improvements and user experience-driven value to simplify the complexity of payments.Diamond D3, Media: A media creation, management, and production company delivering engaging content globally.

Rob Whalen is the Co-Founder & CEO of PTO Exchange, which converts unused paid time off into tangible financial assets, travel, or gifts. He shares his aha moment and insights on how to look at how you should be looking at PTO.Three things in this episode that we dive into. 1️⃣ How PTO Policies may be holding Diversity and Inclusion back2️⃣ Creative ways to use PTO when you can cash them out3️⃣ The Mirage, known as Unlimited PTOWatch the full episode on YouTube Links:PTO Exchange Website: https://www.ptoexchange.comLinkedin: https://www.linkedin.com/company/ptoFacebook: https://www.facebook.com/ptoexchangeTwitter: @ptoexchangeCrunchbase: https://www.crunchbase.com/organization/ptoRob WhalenLinkedin: https://www.linkedin.com/in/rob-whalen-1287077/Time Stamps:00:00 PTO Exchange | Rob Whalen, Co-founder and CEO01:39 Intro03:51 Lessons from a Serial Entrepreneur 06:31 From Idea to Reality08:35 Redefining the Perspective of PTO10:03 Creating Equality and Inclusion with PTO12:54 How We Look at PTO has Changed15:45 Creative uses of PTO Value17:30 Are Americans Using More or Less PTO20:58 Using Accrued PTO for Employee Retention23:33 The Unlimited PTO Mirage 27:15 Unlimited means less time off30:50 PTO the Great Equalizer 32:51 ESG and PTO36:12 Advice on PTO36:49 Closing ThoughtsSupporting PartnersSupport is provided by Solvpath, an A.I.-driven customer support system that uses a visual format and self-serve technology to quickly and effectively resolve issues, resulting in satisfying support experiences for customers. Get the best customer support system for your business. Get Solvpath. Get started by visiting www.getsolvpath.com This is a Production of Diamond D3, Media ABOUT: PTO Exchange: The first platform that allows employees to self-direct the value of their unused paid time off (PTO) for other needs and causes. Rob Whalen: the Co-founder and CEO of PTO Exchange, the first benefits platform that allows employees to self-direct the value of their unused paid time off (PTO) for other needs and causes. He is a serial entrepreneur that has over 25 years selling and developing software and hardware products, and a BA in accounting from Seattle University.While building the company, Rob and his co-founder, Todd Lucas, found their mission was to enable flexibility into those benefits that employees earned but could not utilize. They also discovered that by enabling this capability and accountability, PTO Exchange created equity and inclusion for workers to be compensated for their accrued productivity creating a better benefit.PTO Exchange officially launched in 2017 at the HR Tech Conference and quickly redefined the category in the HR space. The company was featured in top media outlets like Bloomberg and The Washington, was selected as a “Cool Vendor of the year” by Gartner in 2017 and awarded “Awesome New Technologies" at the Health and Benefits Leadership Conference in 2018.Tedd Huff: President & Founder of Diamond D3, a professional services consulting firm focused on, global payments, and marketing. He is also a video podcast host and producer of Fintech Confidential and Head of Corporate Strategy at Corvia. Over the past 24 years, he has contributed to FinTech startups as an Advisory Board Member, Co-Founder, and Chief Experience Officer, providing strategic and tactical direction for Global Payments OpenEdge, Heartland Payments, Nuvei, and TSYS, among others, focusing on growth while delivering innovation, process improvements and user experience-driven value to simplify the complexity of payments.Diamond D3, Media: A media creation, management, and production company delivering engaging content globally.

Co-Founders Jodi Durst, CEO, and Kim Coley, President of Payment Processing Firm, ePaymints, share how their decades of experience and the focus on relationships have built a fresh approach to how Paymints are done. Three things in this episode that we dive into. 1️⃣ How they became the Queens of the Pivot2️⃣ NFT with your Pizza?3️⃣ Sex, Drugs, and Rock N Roll oh and FintechLinksWebsite: https://epaymints.com/Linkedin: https://www.linkedin.com/company/epaymints/Facebook: https://www.facebook.com/ePaymintsInstagram: @epaymintsTwitter: @epaymintsYoutube: ePaymintsTimestamps: [00:01:00]Intro[00:02:17] Falling into Fintech[00:05:03] Building ePaymints[00:07:35] Tech of the Past and Future[00:08:46] Navigating the intersection of CFI and DeFi[00:11:08] The Feeling of Being Left Behind[00:13:57] NFT with your Pizza?[00:16:03] Results not just movement[00:19:33] Helping Underserved Markets[00:22:54] Sex Drugs and Rock n Roll[00:27:51] Female Ran Fintech[00:30:38] The One[00:34:07] Courage to Pivot[00:35:40] Messy Middle Lessons[00:36:50] Closing thoughtsSupporting PartnersSupport is provided by Solvpath, an A.I.-driven customer support system that uses a visual format and self-serve technology to quickly and effectively resolve issues, resulting in satisfying support experiences for customers. Get the best customer support system for your business. Get Solvpath. Get started by visiting www.getsolvpath.com This is a Production of Diamond D3, Media ABOUT: ePaymints: Simply put, ePaymints allows vendors and marketplaces to integrate cutting-edge technology into their business with the intent of enhancing their buyer’s journey and being able to jump on the next big thing at the drop of a hat. Jodi Durst: Jodi Durst is the CEO and Co-Founder of ePaymints, a women-led fintech striving on bringing the future of payment technology into the present day. Jodi has been working in fintech as long as the word “fintech” has been around, and after logging decades into the industry, decided to start her own company with her and co-founder Kimberly Coley’s own vision. Looking at what’s on the horizon rather than what’s right in front of her, Jodi has positioned ePaymints to be perfectly primed to jump on emerging technologies and provide them the payment processing capabilities necessary to get off the ground, and start changing the game.Kim Coley:  Kim Coley is the Co-Founder and President of ePaymints, a financial technology firm focused on bringing the future of payments into the present day. Since the very beginning of her career, Kim has been one of few women in the industry, and has worked extra hard for a place at the table. This hunger carries over to ePaymints, where she does everything possible to put her clients in a position to succeed.Tedd Huff: President & Founder of Diamond D3, a professional services consulting firm focused on, global payments, and marketing. He is also a video podcast host and producer of Fintech Confidential and Head of Corporate Strategy at Corvia. Over the past 24 years he has contributed to FinTech startups as an Advisory Board Member, Co-Founder, and Chief Experience Officer, providing strategic and tactical direction for Global Payments OpenEdge, Heartland Payments, Nuvei, and TSYS among others, focusing on growth while delivering innovation, process improvements and user experience-driven value to simplify the complexity of payments.Diamond D3, Media: A media creation, management, and production company delivering engaging content globally.

Bobby Matson is the Founder & CEO of the automated student debt repayment platform, Payitoff. He shares how student debt was holding him back from starting a family and how that drove him to tackle the multi-trillion-dollar issue. Three things in this episode that we dive into. 1️⃣ Changing the Perception of Loan Debt2️⃣ Timing is never right, Get started now!3️⃣ What happens when Forbarence ends?Watch on YoutubeLinks:PayitoffWebsite: https://www.payitoff.ioLinkedin: https://www.linkedin.com/company/payitoff/Bobby MatsonLinkedin: https://www.linkedin.com/in/bobbymatson/email: bobby@payitoff.ioTime Stamps:[00:00:19] Intro[00:01:46] How Bad is Student Debt Anyway?[00:03:16] Falling into Fintech[00:05:50] When it becomes personal[00:08:58] Experience Pays Off[00:11:02] Five years in the making[00:14:58] Listen to the Data[00:17:23] The Legos of Student Debt Repayment[00:19:14] Layering Creative Solutions[00:21:37] Simplifying the Ecosystem of Student Debt Repayment[00:23:18] Not a One Trick Pony[00:25:59] Helping Consumers through tough times[00:27:59] What happens when Forbearance ends?[00:30:55] Debt Education for better outcomes[00:33:08] No regrets[00:35:43] Changing your perspective on Loan Debt[00:38:16] Meet the Payitoff team at Money 2020Support is provided by Solvpath, an A.I.-driven customer support system that uses a visual format and self-serve technology to quickly and effectively resolve issues, resulting in satisfying support experiences for customers. Get the best customer support system for your business. Get Solvpath. Get started by visiting www.getsolvpath.com

Episode OverviewDerik Sutton is the CMO of the embedded payments and invoicing for financial institutions company, AutoBooks. He shares the importance of solving customer problems when building a product or service and what it means to be the Mustard on a financial sandwich. Three things in this episode that we dive into. 1️⃣ Being okay with not being the entire sandwich 2️⃣ The importance of customer empathy3️⃣ How segmentation of customers holds small Financial institutions backLinksAutobooksWebsite: www.autobooks.coLinkedin: https://www.linkedin.com/company/autobooks-coTwitter: @autobooks_Derik SuttonLinkedin: https://www.linkedin.com/in/deriksuttonTwitter: @deriksuttonWatch On Youtube Time Stamps[00:00:00] Intro[00:02:03] Falling into Fintech[00:03:43] Crux of the Product Experience [00:07:24] The Path to Autobooks[00:09:29] CashFlow is KIng, Especially in Small Businesses[00:10:44] Journey to Enabling Small Businesses through their Local Financial Institutions[00:14:07] The first 100 Customers[00:14:46] Partnerships drive Mass Enablement [00:18:30] Is it too late for Local Banks and Credit Unions to catch up with innovations[00:20:54] Why FIs should offer embedded invoicing and payment acceptance[00:22:58] How financial institutions can retain customers[00:26:37] Competing with Headless banking [00:31:53] Starting a business is easier than ever[00:39:21] The Key advice to succeed with small business banking[00:43:37] Closing thoughts[00:43:49] Happy being the mustard on the FI sandwich[00:45:07] Lean into Marketing[00:45:39] Contact AutoBooksSupport is provided by Solvpath, an A.I.-driven customer support system that uses a visual format and self-serve technology to quickly and effectively resolve issues, resulting in satisfying support experiences for customers. Get the best customer support system for your business. Get Solvpath. Get started by visiting www.getsolvpath.com #fintech #smallbusiness #smallbusinessobsessed #smallbusinessbanking #digitalbanking #innovation #banks #creditunions #bankingindustry #bankinnovation #embeddedfintech #bannodigitaltoolkit #integration #API #cmo #commerce #podcast #podcastinterview #technology #future #podcast #youtube #spotify #diamondd3media #youtube #applepodcasts #payments #data #googlepodcasts #financialinstitutions #business #smallbusiness #success #experience #tech #media #cloudbased #invoicing #embeddedpayments #SAAS #software #embeddedfinance #finance #startup #financialservices

Ryan Nelsen is the Executive Vice President of Marketing for the Building the Open Finance Economy company MX. He shares how MX got started Building the Open Finance Economy and a preview of MX Summit 2022 where wiil.I.am will be performing with the Black Eyed Peas. Three things in this episode that we dive into. 1️⃣ How MX reduces the Divorce rate2️⃣ Helping Fintech companies Big and Small3️⃣ Where the next Fintech Leaders come togetherAlso, watch the entire episode on youtube. https://youtu.be/MW4tTwY3XjA  Register for MX Summit 2022 www.mx.com/summitSocials:Website: www.Mx.com Linkedin: https://www.linkedin.com/company/mxenabledFacebook: https://www.facebook.com/MXenabledInstagram: https://www.instagram.com/lifeatmx/Twitter: https://twitter.com/mXYoutube: https://www.youtube.com/c/Mxenabled01:55 Meet Ryan 04:18 MX where it all began06:59 Looking to the future with the vision of MX08:09 Who MX helps 10:24 How Fintech is using MX to accelerate growth.12:14 Delivering better Fintech solutions through partnerships13:18 Maintaining the MX culture through explosive growth 15:13 What is MXS 2022?16:42 Expect to get your mind BLOWN from MXS 2022!!19:44 Who is attending MXS and Why23:30 Closing thoughts

Andrew Butt is the Co-Founder & CEO of the Cloud-based SaaS solution for B2B rebate management Enable. He shares how his passion for technology and a need uncovered during another successful startup he built has driven to the innovative solutions Enable is bringing to the market. Three things in this episode that we dive into. 1️⃣ How AD scaled to $45bn in revenue with Enable2️⃣ Delivering on Customer Delight Experiences3️⃣ Digital first delivering real-time profitabilityWebsite: https://www.enable.com/Linkedin: https://www.linkedin.com/company/enable-softwareFacebook: https://www.facebook.com/EnableSoftwareInstagram: https://www.instagram.com/enablesoftwareTwitter: https://twitter.com/EnableSoftwareYoutube: https://www.youtube.com/user/EnableDotComSupport is provided by Solvpath, an A.I.-driven customer support system that uses a visual format and self-serve technology to quickly and effectively resolve issues, resulting in satisfying support experiences for customers. Get the best customer support system for your business. Get Solvpath. Get started by visiting www dot Get Solvpath dot com www.getsolvpath.com 00:00 Intro01:37 Similarities in Leading a Fintech and Piloting a Helicopter 02:46 Successful businesses are built through relationships03:58 Why Build a B2B Rebate Platform? 05:12 B2B rebate market definition and size07:26 Tracking breakage and redemption of B2B rebates 08:46 Bringing B2B rebates out of Spreadsheets10:45 Enabling transparency in rebate deals11:45 Digital first delivering real-time profitability13:19 Customer Delight Experiences16:06 Innovative customer-driven product development 19:01 Market successes with eyes on expansion21:04 Increasing the velocity of payment remittance22:52 How AD scaled to $45bn in revenue with Enable25:10 Enabling global growth 27:14 Getting started with Enable28:08 Closing Thoughts

Patrick Huynh is the CEO of the technology infrastructure company Fiska which bridges the software and embedded payments. He shares how his passion for Fintech led to Fiska and how they are reducing the compliance burden on software companies who what to make payments invisible with business insights.Three things in this episode that we dive into. 1️⃣ How consumer choice is driving a unified commerce experience2️⃣ Excellerating Software as a service (SaaS) company's payments integration3️⃣ Eliminating certifications and compliance headachesWebsite: https://www.fiska.com/Linkedin: https://www.linkedin.com/company/gofiskaFacebook: https://www.facebook.com/GoFiska/Instagram: https://www.instagram.com/GoFiska/Twitter: https://twitter.com/gofiskaSupport is provided by Solvpath, an A.I.-driven customer support system that uses a visual format and self-serve technology to quickly and effectively resolve issues, resulting in satisfying support experiences for customers. Get the best customer support system for your business. Get Solvpath. Get started by visiting www dot Get Solvpath dot com www.getsolvpath.com 00:00 Youtube - Fiska_Patrick Huynh - CEO01:23 Intro02:52 Falling into Fintech05:41 Perspective of Fintech Investments 07:54 Fiska is born11:23 Building a bridge 14:39 What is Certification?20:32 Using transaction data to grow26:07 What makes Fiska different30:12 Overcoming Adversity 33:38 The importance of a unified commerce experience 38:36 Closing thoughts

Carl D’Agostino is the Founder & CEO of the AI-driven customer support technology company Solvpath. He shares how solving customer service issues for his own eCommerce brands gave birth to Solvpath. Three things in this episode that we dive into. 1️⃣. How to use self-service support to grow an e-commerce brand2️⃣. Why customer support interactions enable Data-driven decisions 3️⃣ The importance of AI in user experience-focused design in customer supportRequest a Demo: www.getsolvpath.comWebsite: www.solvpath.comLinkedin: www.linkedin.com/company/solvpathFacebook: www.facebook.com/solvpathTwitter: https://twitter.com/solvpathYoutube: https://www.youtube.com/channel/UCMVqmZt9z180O4k5tDwRdCASupport is provided by Solvpath, an A.I.-driven customer support system that uses a visual format and self-serve technology to quickly and effectively resolve issues, resulting in satisfying support experiences for customers. Get the best customer support system for your business. Get Solvpath. Get started by visiting www dot Get Solvpath dot com www.getsolvpath.com 00:00 The Beauty of Visualizing Customer Service with Carl D'Agostino, Founder & CEO of Solvpath01:22 Intro02:07 Building eCommerce brands02:42 Solving a problem with Solvpath04:25 Media Buyer view on Fintech06:07 Solvpath is born09:01 More than Call Center Deflection10:03 Spinning off as Solvpath11:26 Increasing the bottom line15:07 Fintech and Merchant Processing Benefits19:15 All about the data21:15 Get & Keep more sales24:58 Solving the Problem25:55 Reports for everything in your funnel27:13 Solvpath Differentiator28:27 Solutions with Solvpath 29:36 What Success looks like for Solvpath31:31 Three Success Tips 31:53 Don't outsource too soon33:42 Don't be a Cheap Skate34:10 Get feedback early and often35:42 If starting again from scratch37:27 Wrapping up

Bob Dowd is the Americas CEO for the Global payments and currency risk management company Moneycorp. He shares how the original FX tech was a calculator and how the foreign exchange business has evolved. Three things in this episode that we dive into. Russian sanctions impacting Foreign Exchange Risk How the AI is helping Moneycorp customers make better decisionsThe importance of providing a high touch experience in Fintech leads to successLearn More about Moneycorp at http://www.moneycorp.com/ Support is provided by Solvpath, an A.I.-driven customer support system that uses a visual format and self-serve technology to quickly and effectively resolve issues, resulting in satisfying support experiences for customers. Get the best customer support system for your business. Get Solvpath. Get started by visiting www dot Get Solvpath dot com www.getsolvpath.com