The CX Cast
Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
Top mentioned books
Here are the most frequently recommended books on The CX Cast podcast:
#1 Mentioned in 1 episodes
The Future of AI in Business
Jane Smith
#2 Mentioned in 1 episodes
It's All About Sex
C-E that is, The Essential Guide to Customer and Employee Experience
Jason Bradshaw
#3 Mentioned in 1 episodes
Steal like an artist
10 Things Nobody Told You About Being Creative
Austin Kleon
#4 Mentioned in 1 episodes
In Pursuit of Wow
Tom Peters
