The Best Practices Show with Kirk Behrendt

744: 3 Things for a Better Practice & a Better Life – Anne DuffyIn this special episode, the tables are turned once again! Kirk Behrendt is interviewed on The Future of Dentistry, a podcast by Anne Duffy, founder of Dental Entrepreneur Woman. Kirk shares the origins of his Better Practice, Better Life philosophy, his thoughts on dentistry, and three keys to creating a better practice so you can enjoy a better life. To learn more about Kirk, the “why” behind his business, and some secrets to his success, listen to Episode 744 of The Best Practices Show!Learn More About Anne:Send Anne an email: anneduffy@dew.life Join Anne on Facebook: https://www.facebook.com/dewlifemagFollow Anne on Instagram: https://www.instagram.com/dewlifemagLearn more about Dental Entrepreneur Woman: https://dew.lifeRegister for the DeW Life Retreat (November 14-16, 2024): https://dew.life/events/#retreatListen to Anne’s podcast, The Future of Dentistry: https://hub.dentalentrepreneur.com/podcasts/the-future-of-dentistryMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 744: https://www.youtube.com/@actdental/videosLearn more about yourself with DiSC: https://www.everythingdisc.comTake the Kolbe A Index assessment: https://www.kolbe.comDiscover your natural gifts with Working Genius: https://www.workinggenius.comMain Takeaways:Figure out who you are ASAP — the sooner, the better.Develop your core values. It’s the most important thing you will ever do.Find your tribe and be selective about the people you surround yourself with.Learn to become a leader. Anyone can do it with the right training and mentorship.Balance your life as much as possible and give time to things that matter to you most.Snippets:0:00 Introduction.2:03 Kirk’s background.3:18 Origins of Better Practice, Better Life.9:00 The importance of leaders and becoming a leader.12:33 Are leaders born or developed?16:14 The biggest problem in dentistry today.19:15 Is balance possible?27:47 Figure out who you are.30:08 Develop your core values.32:35 Find your tribe.36:48 More about ACT Dental.Anne Duffy Bio:Anne Duffy is a passionate, dedicated member of the dental community. She works diligently to empower others to strengthen themselves and their dental careers. She graduated from Ohio State University in 1974 and has been practicing ever since. With six state boards under her belt, she has worked in practices around the country, forming relationships with professionals throughout the various facets of the industry. In 1995, she joined a direct sales company selling toothpaste and alcohol-free mouth rinse and worked to build the largest group of female leaders in the company. In 1998, Anne assisted with the launch of Dental Entrepreneur: Business Beyond the Classroom as the only sales associate. In 2002, she purchased the publication. In 2016, she conceived Dental Entrepreneur Woman magazine and is committed to inspiring, highlighting, empowering, and connecting all women in dentistry. She is building up the DeW community as a movement to continue to advance women in dentistry and the causes they advocate. 

743: The Secret to Efficiency: The Checklist – Miranda Beeson & Carlie EinarsonWhat takes a practice from good to great? One secret ingredient is the checklist. To explain how a simple habit can make your life better, Kirk Behrendt brings back Miranda Beeson and Carlie Einarson, two of ACT’s amazing coaches, to share the best practices for creating, maintaining, and implementing checklists in your practice. To learn how to be more efficient in your day, listen to Episode 743 of The Best Practices Show!Learn More About Miranda & Carlie:Send Miranda an email: miranda@actdental.com Send Carlie an email: carlie@actdental.com Follow Miranda and Carlie on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 743: https://www.youtube.com/@actdental/videosDownload ACT’s 5 Systems Every Dental Practice Must Have: https://www.actdental.com/free-resources/5systems-every-dental-practice-must-haveDownload ACT’’s Systems & Checklist Support Guide: https://www.actdental.com/free-resources/system-checklist-support-guideDownload ACT’s Productive Downtime Tasks Your Practice Needs: https://www.actdental.com/free-resources/productive-downtime-tasks-your-practice-needRead The Checklist Manifesto by Atul Gawande: https://bookshop.org/books/the-checklist-manifesto-how-to-get-things-right/9780312430009Main Takeaways:Checklists create efficiency and predictability.Having a checklist will help you be present with patients.Don't set it and forget it. Use your checklist on a daily basis.You can't make the checklists for your team. Get them involved.A checklist will make it easier for your team to support one another.Audit your checklists regularly. It will motivate your team to follow them.Use checklists in other areas of your life to help you be more productive.Your checklists are living documents. They will change and grow with you.Snippets:0:00 Introduction.1:29 Why this is an important topic.7:38 Use your checklist every day.8:37 A checklist is a living, breathing document.9:13 Prioritize your most important tasks in the checklist.10:24 Have a checklist for everyone to keep them involved.11:32 Be fascinated, not frustrated.13:25 The simpler, the better.14:29 Clarify expectations with checklists.19:19 Audit your checklists.21:05 Be consistent and use positive reinforcement.23:58 Checklists make it easier to support one another.27:14 Final thoughts.Miranda Beeson, MS, BSDH Bio:Miranda Beeson, MS, BSDH, has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.Carlie Einerson Bio:Carlie Einarson is a lead practice coach who has a passion for helping others succeed in the dental field. She loves helping to create a stable foundation for practices so both professionals and patients have a great experience every time they walk in the door!Carlie graduated from Utah College of Dental Hygiene. She has ten years of experience in the dental field, including clinical dental hygiene, front office, and leading teams.In her free time, she enjoys spending quality time with loved ones, traveling, skiing, playing volleyball, and golfing.

Time, health, and people — it’s the trifecta of life. But how do you achieve balance, and where do you begin? To guide you through this lifelong goal, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, to share the important lessons he’s learned about managing time, staying physically and mentally healthy, and attracting great people. To learn the secrets to his success, listen to Episode 742 of The Best Practices Show!Learn More About Dr. Coachman:Join Dr. Coachman on Facebook: https://www.facebook.com/christiancoachmanFollow Dr. Coachman on Instagram: https://www.instagram.com/chriscoachmanLearn more about Digital Smile Design: https://digitalsmiledesign.comRegister for DSD Residency 1: https://digitalsmiledesign.com/dsd-residency-1-on-demandMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 742: https://www.youtube.com/@actdental/videosTry the Oura Ring: https://ouraring.comMain Takeaways:Learn how to manage your time.Create a healthy routine that works for you.Be selective about who you spend your time with.Understand and emulate the behaviors of successful people.Great people find great people. Work on yourself to attract them.Every person you don't create a relationship with is a lost opportunity.Strength training is critical to your long-term health. Make it mandatory.Stay flexible — physically and mentally — so you can be in good health.Snippets:0:00 Introduction.1:39 Prioritize time, health, and people.4:30 Find the right people to be around.9:52 Dr. Coachman’s daily schedule and healthy habits.20:07 Be flexible to be healthy.23:30 Dr. Coachman’s fitness routine.25:36 Strength training is mandatory.27:43 Dr. Coachman’s experience with his first marathon.31:05 Develop your time management skills.36:00 Change takes time.39:28 Start eating less.41:05 Don't take yourself too seriously.42:42 Great people find great people.47:28 Dr. Coachman’s advice for his 25-year-old self.51:07 Final thoughts.Dr. Christian Coachman Bio:Combining his advanced skills, experience, and technology solutions, Dr. Christian Coachman pioneered the Digital Smile Design methodology and founded Digital Smile Design company (DSD). Since its inception, thousands of dentists worldwide have attended DSD courses and workshops, such as the renowned DSD Residency program.Dr. Coachman is the developer of worldwide, well-known concepts such as the Digital Smile Design, the Pink Hybrid Implant Restoration, the Digital Planning Center, Emotional Dentistry, Interdisciplinary Treatment Simulation, and Digital Smile Donator. He regularly consults for dental industry companies, developing products, implementing concepts, and marketing strategies, such as the Facially Driven Digital Orthodontic Workflow developed in collaboration with Invisalign, Align Technology.

741: D.E.W. Dental Entrepreneur Woman & The Story Behind the Movement – Anne DuffyDentistry has come a long way when it comes to including women. But there is still a long way to go! In the meantime, one woman created a platform to inspire, empower, and connect women in this field. To highlight her success, Kirk Behrendt brings in Anne Duffy, founder of Dental Entrepreneur Woman, to share her journey, insights, and the value of having a community for women. To learn more about DeW, why you should join, and how to support the women in your lives, listen to Episode 741 of The Best Practices Show!Learn More About Anne:Send Anne an email: anneduffy@dew.life Join Anne on Facebook: https://www.facebook.com/dewlifemagFollow Anne on Instagram: https://www.instagram.com/dewlifemagLearn more about Dental Entrepreneur Woman: https://dew.lifeRegister for the DeW Life Retreat (November 14-16, 2024): https://dew.life/events/#retreatMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 741: https://www.youtube.com/@actdental/videosWatch Studio 8E8’s documentary, Women Shaping Dentistry Tomorrow: https://s8e8.com/wsdtMain Takeaways:Dentistry still has a long way to go with inclusivity.Advocate for yourself and be an advocate for all women.Find your community, and great things will happen in your life.You don't need to be an entrepreneur to be part of the DeW community.DeW is not about bashing men. It is about supporting women in dentistry.Support and uplift women, and the world will become a much better place.Snippets:0:00 Introduction.1:45 Anne’s background.3:19 How DeW began.10:05 The evolution of the movement.11:34 DeW’s amazing community.16:46 The importance of connection.18:15 Be a DeWd.20:38 We still have a long way to go.23:26 Watch Women Shaping Dentistry Tomorrow.24:40 Building a legacy.26:23 What mentorship looks like for DeW.29:25 Misconceptions about DeW.31:29 Final thoughts.Anne Duffy Bio:Anne Duffy is a passionate, dedicated member of the dental community. She works diligently to empower others to strengthen themselves and their dental careers. She graduated from Ohio State University in 1974 and has been practicing ever since. With six state boards under her belt, she has worked in practices around the country, forming relationships with professionals throughout the various facets of the industry. In 1995, she joined a direct sales company selling toothpaste and alcohol-free mouth rinse and worked to build the largest group of female leaders in the company. In 1998, Anne assisted with the launch of Dental Entrepreneur: Business Beyond the Classroom as the only sales associate. In 2002, she purchased the publication. In 2016, she conceived Dental Entrepreneur Woman magazine and is committed to inspiring, highlighting, empowering, and connecting all women in dentistry. She is building up the DeW community as a movement to continue to advance women in dentistry and the causes they advocate.

740: The Tale of 2 Business Models & Annual Patient Value (APV) – Dr. Barrett StraubThere's a reason we don't drive blind. But when you don't know your metrics, that's exactly what you're doing with your business. To help you steer your business more safely and with more clarity, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to explain the importance of annual patient value and how to increase it for a more profitable practice. To learn how to work less and earn more with a higher APV, listen to Episode 740 of The Best Practices Show!Learn More About Dr. Straub:Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straubRegister for Dr. Straub’s live workshop (August 23, 2024): https://www.eventbrite.com/e/act-dental-gaps-method-the-formula-for-financial-freedom-tickets-776572418007More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 740: https://www.youtube.com/@actdental/videosMain Takeaways:Don't rate your practice on gross production. It doesn't tell the whole story.Understand how to calculate annual patient value and what it tells you.Change your mindset about patients not wanting to pay for dentistry.Overhead isn't the main problem with having a low profit margin.Instead of cutting overhead, understand your effort gap.You don't need 4,500 patients to “produce more”.Snippets:0:00 Introduction.1:03 Why this is an important topic.2:31 High profit margin, low profit margin, and volume, explained.5:12 Annual patient value, explained.6:08 Characteristics of a low APV practice.8:55 The fundamental problem with low profit margin.11:22 Your mindset affects APV.12:26 The better you are, the less patients you have.21:48 Final thoughts.Dr. Barrett Straub Bio:Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry.A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted.Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth. 

In this special episode, Kirk Behrendt brings in Brad Arnett, his friend of 30 years and owner of NX Level Sports Performance, to talk about his journey as a trainer, growing the best athletes, and building NX Level. He also shares his philosophy on success, working hard, and the mindset you need to be your best. To take your thinking to the next level, listen to Episode 739 of The Best Practices Show!Learn More About Brad:Send Brad an email: nxlevelathletic@gmail.com Join Brad on Facebook: https://www.facebook.com/NXLevelSportsFollow Brad on Instagram: https://www.instagram.com/nxarnettLearn more about NX Level: https://www.gonxlevel.comMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 739: https://www.youtube.com/@actdental/videosMain Takeaways:No matter what stage of life you're in, have your values and priorities in line.Everyone works hard. But it’s how long you stay at it that leads to success.Learn to consistently do the boring, monotonous, and mundane things.Sometimes, the “greener grass” on the other side is just field turf.Being proactive is always better than being reactive.Define success for yourself.Snippets:0:00 Introduction.1:42 Brad’s college life.3:12 Life after college and starting his career.16:17 Struggling with work-life balance.18:09 Sometimes, the “green grass” is just field turf.22:14 His career change and the start of NX Level.39:08 His vision for NX Level.43:13 Favorite stories from his time as a trainer.53:34 Prehab, explained.58:19 The problem of kids’ injuries in sports.1:01:29 Multisport versus specializing.1:04:50 The state of parenting in sports.1:10:33 The future for Brad and NX Level.1:13:38 Final thoughts.Brad Arnett Bio:Brad Arnett has been working professionally with athletes of all ages to meet their goals for more than 20 years. He was a four-year letter winner for the football team at the University of Wisconsin-Whitewater, two of which was as a starter. He earned All-Conference and All-American honors his senior season and was inducted into the UW-Whitewater Athletic Hall of Fame in the fall of 2013.In late 1993, Brad began his career as a strength and conditioning coach for the University of Wisconsin-Whitewater. After completing his degree in corporate and community health in 1995 at Whitewater and his master's degree in kinesiology in 1996 at the University of Minnesota, Brad remained with the university and worked for six years as the director of the Olympic Sport Strength and Conditioning Program. In 2000, Brad joined the University of Arizona and served as the assistant athletic director of strength and conditioning, working specifically with the men's football and basketball teams, as well as overseeing all aspects regarding the training of Arizona's 17 other athletic programs. He opened NX Level Sports Performance in May of 2005 and has trained athletes from every professional organization. 

When you have great chemistry, everything goes better. But seamless interactions don't just happen. You first need to put in some work. To help you lay the foundation for great chemistry between you and your team, Kirk Behrendt brings back Courtney Dalton, one of ACT’s amazing coaches, to share three keys that will improve efficiency, predictability, and your patients’ experience. To learn the secrets of great chairside chemistry, listen to Episode 738 of The Best Practices Show!Learn More About Courtney:Send Courtney an email: courtney@actdental.com Follow Courtney on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 738: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (July 12, 2024): https://www.eventbrite.com/e/members-only-climb-with-us-register-for-july-12-2024-ttt-study-club-tickets-722281472327?aff=odcleoeventsincollectionRegister for ACT’s To The Top Study Club (August 2, 2024): https://www.eventbrite.com/e/members-only-climb-with-us-register-for-august-2-2024-ttt-study-club-tickets-722297861347?aff=odcleoeventsincollectionMain Takeaways:Pour your effort into your assistants. They want to help you succeed.Great chairside chemistry makes your workday more efficient.Patients can feel it when there is no chemistry or alignment.Having great chemistry starts with a morning huddle.Create checklists to create predictability.Master the flawless hand-off.Snippets:0:00 Introduction.2:09 Why chairside chemistry is important for your practice.5:49 It starts with a morning huddle.11:39 Creating checklists is extremely important.20:25 Have a flawless hand-off.27:39 Final thoughts. Courtney Dalton, BS, RDH Bio:Courtney Dalton is a Lead Practice Coach who focuses on establishing a solid foundation in order for a practice to thrive. With over 15 years of experience in the dental industry, she is as passionate about patient care as she is about those who are providing it. 

737: 3 Ways to Turn Failure into Success – Heather CrockettWhat's one thing all successful people do? They fail — a lot! To help you do it right, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, to share some insight into overcoming and embracing failure. Stop fearing your mistakes and shortcomings. Change your mindset and be excited to fail! To learn the three strategies to succeed from your failures, listen to Episode 737 of The Best Practices Show!Learn More About Heather:Send Heather an email: heather@actdental.com Join Heather on Facebook: https://www.facebook.com/heather.r.crockettFollow Heather on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 737: https://www.youtube.com/@actdental/videosRead Traction by Gino Wickman: https://benbellabooks.com/shop/tractionMain Takeaways:You should fail often.Failure is where the learning is.Fear of failure won't get you anywhere.Identify and discuss your failures to solve it.Encourage experimentation to make progress.Plan to fail often. When you fail often, you learn often.When there's a failure, blame the system — not the person.Let your team see your failure first. Show them it’s okay to fail.Aim for GETMO — Good Enough To Move On — not perfection.Snippets:0:00 Introduction.2:09 Why this is an important topic.4:16 Recognize and call out your failures.5:19 Blame the system, not the person.7:07 Take a deep breath and process.9:05 Identify, discuss, and solve.11:57 Learn from the failure you've identified.15:47 Encourage experimentation.16:58 GETMO (Good Enough To Move On).17:57 An example of learning from failure.21:36 Final thoughts.Heather Crockett Bio:Heather Crockett is a Lead Practice Coach who finds joy in not only improving practices but improving the lives of those she coaches as well. With over 20 years of combined experience in assisting, office management, and clinical dental hygiene, her awareness supports many aspects of the practice setting.Heather received her dental hygiene degree from the Utah College of Dental Hygiene in 2008. Networking in the dental community comes easy to her, and she loves to connect with like-minded colleagues on social media. Heather enjoys both attending and presenting continuing education to expand her knowledge and learn from her friends and colleagues.She enjoys hanging out with her husband, three sons, and their dog, Moki, scrolling through social media, watching football, and traveling. 

736: The 5 Stages of My Dentistry Journey – Dr. Christian CoachmanSuccessful people experience adversity — and they learn to embrace it! Today, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design and one of the most successful people in dentistry, to share his inspirational story about overcoming his hardships, the origins of DSD, and his passion and love for this profession. We all struggle at some point in life. But you can get the most out of your suffering! To learn how to succeed at struggling, listen to Episode 736 of The Best Practices Show!Learn More About Dr. Coachman:Join Dr. Coachman on Facebook: https://www.facebook.com/christiancoachmanFollow Dr. Coachman on Instagram: https://www.instagram.com/chriscoachmanLearn more about Digital Smile Design: https://digitalsmiledesign.comRegister for DSD Residency 1: https://digitalsmiledesign.com/dsd-residency-1-on-demandMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 736: https://www.youtube.com/@actdental/videosMain Takeaways:Without adversity, you won't grow and develop.Learn, grow, and create. Don't stay in survival mode.Don't stay stuck in frustration. Use that energy to change.There is always light at the end of the tunnel. Never give up!Everyone has an “unfair advantage”. Discover yours and use it.Stop being a perfectionist. Be brave and put your work out there.Let your mind wander from time to time. It can be good for creativity.Snippets:0:00 Introduction.2:19 Fulfilling dreams through dentistry.7:46 Dentistry wasn't always a passion.11:34 Stage 1) Being in survival mode.17:01 Stage 2) Learning, growing, and creating.28:57 Stage 3) Becoming a communicator.41:46 Stage 4) Turning passion into a business.44:27 Stage 5) Becoming a delegator.48:09 The future for Dr. Coachman and DSD.50:20 Final thoughts.Dr. Christian Coachman Bio:Combining his advanced skills, experience, and technology solutions, Dr. Christian Coachman pioneered the Digital Smile Design methodology and founded Digital Smile Design company (DSD). Since its inception, thousands of dentists worldwide have attended DSD courses and workshops, such as the renowned DSD Residency program.Dr. Coachman is the developer of worldwide, well-known concepts such as the Digital Smile Design, the Pink Hybrid Implant Restoration, the Digital Planning Center, Emotional Dentistry, Interdisciplinary Treatment Simulation, and Digital Smile Donator. He regularly consults for dental industry companies, developing products, implementing concepts, and marketing strategies, such as the Facially Driven Digital Orthodontic Workflow developed in collaboration with Invisalign, Align Technology. 

735: Unlock the Secrets to a Thriving Dental Practice: Mastering the New Patient Experience! – Miranda BeesonPatients don't love being in the office. So, how do you get them to come in — and to come back? There are two things you can focus on for that to happen, and Kirk Behrendt brings back Miranda Beeson, ACT’s director of education and amazing coach, to share those secrets. By mastering the new patient phone call and new patient visit, you will create raving fans who help your practice thrive. To learn how to give patients the “wow” experience, listen to Episode 735 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Kirk a recording of your patient phone call for feedback: kirk@actdental.com Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 735: https://www.youtube.com/@actdental/videosACT’s 5 Success Strategies for Impactful New Patient Calls: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/PDF/New%20Patient%20Call%20Success%20Strategies%20-%20Final%20-%2004.pdfRead The Power of Moments by Chip Heath & Dan Heath: https://bookshop.org/p/books/the-power-of-moments-why-certain-experiences-have-extraordinary-impact-dan-heath/6707437?ean=9781501147760&ref=&source=IndieBound&title=Main Takeaways:You have one chance at a first impression.Give patients a “wow” experience with your call and visit.Strengthen your team culture. Patients can feel when there's tension.Make patients feel cared about with your tone, language, and behaviors.Demonstrate active listening and focused attention. Don't try to multitask.Take time to discover patients’ needs, desires, concerns, and expectations.Practice new patient call conversations and visits so you can be intentional.A new patient experience doesn't end with the appointment. Do a follow-up.Don't leave out your existing patients. They also deserve a “wow” experience.Snippets:0:00 Introduction.0:55 About ACT’s TTT, BPA, and Pro Coaching.5:17 Why this is an important topic.8:57 Be aligned, smart, and healthy.9:39 Intentionality, explained.11:21 Two aspects of the new patient process.13:02 Why the new patient call is so important.16:51 Start with a gracious greeting.20:38 Discover your patient’s objectives.27:42 Sell relationships, not dentistry.29:52 Practice your new patient conversations.31:43 Schedule strategically.35:15 Give a “wow” experience.37:41 Focus on the patient, not the computer.40:05 Leave the logistics for last.41:47 How to have the insurance conversation.44:55 Make patients feel welcome.49:35 Evaluate your office from the patient’s perspective.55:55 Stop labeling your patients.56:35 Know your patient’s preferred name.57:20 Honor the schedule.57:51 Give patients a tour.1:01:57 Consider a new patient interview.1:05:07 Questions to ask before getting started.1:05:54 Deliver personalized care.1:09:03 Address your patient’s phobias and anxiety.1:12:36 Do a memorable follow-up.1:13:27 Nurture new patients that don't schedule.1:13:48 Make patients feel connected.1:18:41 Final takeaways.Miranda Beeson, MS, BSDH Bio:Miranda Beeson, MS, BSDH, has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.