The Best Practices Show with Kirk Behrendt

774: Ideal Dentistry and the Importance of Comprehensive Care – Dr. Christian Coachman & Dr. Rick RobleeDentistry uses modern technology — but the dentistry that's done is not always modern. We are still treating symptoms rather than identifying the cause, and this leads to further problems down the line. There is a better way to help patients, and Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, along with his mentor, Dr. Rick Roblee, to define modern, ideal dentistry and discuss the importance of comprehensive care. Teeth are victims, not the problem! To improve your patients’ health for the long term, listen to Episode 774 of The Best Practices Show!Dr. Roblee's Upcoming Course: https://www.centerforidt.com/courses This special three-and-a-half-day course is designed for the entire interdisciplinary team (all members are encouraged to attend together but not required). Surgically Facilitated Orthodontic Therapy (SFOT) and Micro-Implant Assisted Rapid Palatal Expansion (MARPE) techniques are typically taught in two separate courses. These revolutionary procedures will be presented with an airway-focused and esthetic approach to enable progressive providers to treat major underlying health issues while simultaneously making their patients more beautiful. Patients who demand ideal facial esthetics, overall health, and stomatognathic function often need an interdisciplinary team that utilizes MARPEs and SFOT to alter the maxillary skeletal base or the maxillomandibular dentoalveolar complexes so that the roots of the teeth can be optimally positioned within the face. Spaces often need to be opened to improve the oral volume and then must be appropriated to enable the restorative dentist to conservatively create natural dental and facial esthetics while structurally maintaining the results. Surgical, orthodontic, and restorative perspectives will be presented from an airway focus to challenge the team to move beyond traditional interdisciplinary therapies into a new frontier for enhanced outcomes. Learn More About Dr. Coachman & Dr. Roblee:Join Dr. Coachman on Facebook: https://www.facebook.com/christiancoachmanFollow Dr. Coachman on Instagram: https://www.instagram.com/chriscoachmanLearn more about Digital Smile Design: https://digitalsmiledesign.comRegister for the DSD Provider course (October 7, 2024, and November 11, 2024): https://digitalsmiledesign.com/dsd-providerRegister for DSD Residency 1 On Demand: https://digitalsmiledesign.com/dsd-residency-1-on-demandListen to Dr. Coachman’s podcast, Coffee Break with Coachman: https://open.spotify.com/show/4ADCrWhqsUKbHmZtkhhgoBJoin Dr. Roblee on Facebook: https://www.facebook.com/robleeorthoFollow Dr. Roblee on Instagram: https://www.instagram.com/robleeorthoMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 774: https://www.youtube.com/@actdental/videosRead Interdisciplinary Dentofacial Therapy: A Comprehensive Approach to Optimal Patient Care by Dr. Rick Roblee: https://www.amazon.com/Interdisciplinary-Dentofacial-Therapy-Comprehensive-Approach/dp/0867151889Main Takeaways:Aesthetics should be a consequence of doing the right treatment.Identify the root causes of dental issues. Don't just treat symptoms.Help patients understand the value of complex comprehensive care.Interdisciplinary dentistry is the most effective, ideal type of dentistry.Ideal, modern dentistry also means addressing patients’ airway health.Invest in performing a thorough diagnosis rather than immediate treatment.Keep a beginner’s mind. Be open to new ideas and reevaluate your beliefs.Snippets:0:00 Introduction.4:14 Ideal dentistry, defined.9:28 Invest in proper diagnostics.13:15 The origin of Dr. Roblee’s book.15:06 Help patients value comprehensive dentistry.26:19 Why airway is a core pillar of modern dentistry.31:02 The “be well” concept, explained.40:07 Keep a beginner’s mind to evolve.43:33 Filter out the junk in the airway space.48:01 Learn the science before learning the techniques.55:19 Final thoughts.Dr. Christian Coachman Bio:Combining his advanced skills, experience, and technology solutions, Dr. Christian Coachman pioneered the Digital Smile Design methodology and founded Digital Smile Design company (DSD). Since its inception, thousands of dentists worldwide have attended DSD courses and workshops, such as the renowned DSD Residency program.Dr. Coachman is the developer of worldwide, well-known concepts such as the Digital Smile Design, the Pink Hybrid Implant Restoration, the Digital Planning Center, Emotional Dentistry, Interdisciplinary Treatment Simulation, and Digital Smile Donator. He regularly consults for dental industry companies, developing products, implementing concepts, and marketing strategies, such as the Facially Driven Digital Orthodontic Workflow developed in collaboration with Invisalign, Align Technology. He has lectured and published internationally in the fields of esthetic and digital dentistry, dental photography, oral rehabilitation, dental ceramics, implants, and communication strategies and marketing in dentistry.Dr. Rick Roblee Bio:Before studying graduate orthodontics at Baylor College of Dentistry, Dr. Roblee practiced restorative dentistry in Dallas, Texas. He is recognized worldwide for his work in esthetic dentistry, orthodontic techniques, and interdisciplinary therapy, which has led to more than 500 professional presentations that he has given in the United States, South America, Canada, Europe, Australia, and Japan. He has authored numerous publications and videos, including a textbook entitled Interdisciplinary Dentofacial Therapy: A Comprehensive Approach to Optimal Patient Care. He is an active member in numerous prestigious dental organizations, including the American Academy of Fixed Prosthodontics, the American Academy of Restorative Dentistry, and the American Academy of Esthetic Dentistry, of which Dr. Roblee is a Past-President. Dr. Roblee is a Diplomate of the American Board of Orthodontics.

773: Consistency is King: Unlock the Hidden Path to More Success - Dr. Kevin GrothDo you ever feel like your life is falling apart? Are you overwhelmed and exhausted every day that you work? There's one habit that can help you fix that! Being consistent is one of the greatest things you can do. To explain how this is the key to a better life, Kirk Behrendt brings back Dr. Kevin Groth, a restorative dentist and one of ACT’s favorite clients, to share how making this one change improved his personal and professional life. If you're ready to transform and enjoy the way you live, listen to Episode 773 of The Best Practices Show!Learn More About Dr. Groth:Send Dr. Groth an email: kevingroth@gmail.com Join Dr. Groth on Facebook: https://www.facebook.com/grothdentalFollow Dr. Groth on Instagram: https://www.instagram.com/drkevingrothGive Dr. Groth a call: (248) 229-9380More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 773: https://www.youtube.com/@actdental/videosRead Buy Back Your Time by Dan Martell: https://www.buybackyourtime.comRead The E-Myth by Michael E. Gerber: https://www.michaelegerbercompanies.com/theemythlibraryTry the Oura Ring: https://ouraring.comMain Takeaways:Don't think you're invincible. That's the easiest way to fall.Running on fumes will lead to burnout and depression.Take time to get away and be selective of those times.Create a life that allows you to enjoy moments.Consistency is the key to success in anything.Let go of the negatives to simplify your life.Find the positive in every bad situation.Figure out what makes you smile.Receive the gift of criticism.Snippets:0:00 Introduction.2:38 Dr. Groth’s background.3:39 Burnout will lead to depression.6:56 Always find the positive.9:31 Simplify your life.12:48 Criticism is a gift.13:51 Take time to get away.15:01 Be consistent with your meetings.19:44 Choose to be happy.23:09 Give your team the opportunity to thrive.25:09 Examples of tasks to delegate.29:08 Smile more.30:28 The benefits of consistency in personal life.35:00 The benefits of consistency in family life.39:34 Final thoughts.Dr. Kevin Groth Bio:Dr. Kevin Groth’s primary goal is for every person to walk out of his office knowing that they received the highest-quality, most personalized care possible. Dentistry is more than just a profession for Dr. Groth. He sees every patient as an extension of his own family. When you are in his chair, you’ll always be treated well. Dr. Groth’s favorite part of being a dentist is that every day and every patient is different. He loves the variety of people he gets to meet and procedures he performs to help patients maintain their smiles. Since graduating from the University of Michigan School of Dentistry, Dr. Groth has been recognized locally by Hour Detroit Magazine as a Top Dentist, and nationally as a Top Doc. As a passionate dentist who wants to provide the best care for his patients, he pursues continuing education through The Dawson Academy, serves on the executive board of the Periodontal Bunting Society, and is the Assistant Clinical Director of the Society of Comprehensive Dentists. He has also served as an adjunct clinical faculty member at the University of Michigan School of Dentistry.

772: Tracking Success: Data Insights for Thriving Dental Practices! – Angela HeathmanIf you're at the office over 200 days, that's too much time at work! You can be there less and make more money — you just need to understand your data. To offer some insight into the numbers you need to know, Kirk Behrendt brings back Angela Heathman, one of ACT’s amazing coaches, with insights into analyzing and mastering the key components of a thriving practice. To learn how to work smarter, not just harder, listen to Episode 772 of The Best Practices Show!Learn More About Angela:Send Angela an email: angela@actdental.com Join Angela on Facebook: https://www.facebook.com/angeheathmanFollow Angela on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 772: https://www.youtube.com/@actdental/videosRegister for ACT’s Financial GAPs workshop: https://www.actdental.com/gapsDownload ACT’s Financial GAPs at a Glance: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/47%20The%20Financial%20GAPs%20at%20a%20Glance%20-%2005.pdfDownload ACT’s PPO Roadmap: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/ACT%20Dental%20PPO%20Roadmap.pdfDownload ACT’s Roadmap to Practice Profitability: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/ACT_Dental_-_Roadmap_to_Practice_Profitability.pdfMain Takeaways:Don't run on emotion. Evaluate which things you're doing are actually working.Data will reveal where your inefficiencies are and where you can improve.Without understanding your data, you won't increase profitability.Tracking data will help you be more informed and strategic.Your goal is to collect 100%. 96% is not good enough!Selling your practice is not a retirement plan.Snippets:0:00 Introduction.1:55 About ACT’s BPA, TTT, Pro Coaching, and other resources.5:10 Objectives.6:34 Why this is an important topic.13:08 Production, explained.20:13 Collections, explained.24:59 Overhead, explained.30:55 Profit, explained.37:22 Q&A: What is an optimal range in overhead as a percentage of gross collections?49:23 The sale isn't your retirement plan.51:32 Final thoughts.Angela Heathman, MS, RDH Bio:Angela Heathman is a Lead Practice Coach who works with dentists and their teams to help them accomplish their goals. She believes the hard work you do on your practice is just as important as the work you do in your practice!Angela has over 20 years of clinical dental hygiene, dental sales, and practice coaching experience. When she transitioned from her role as a clinician to her role as a sales account manager, she realized both her passion for education and practice development. Angela holds a master's degree in dental hygiene education from the University of Missouri-Kansas City.

771: How Do We Create a Patient-Centric Care Plan? – Katrina SandersThere are 32 white structures in your patients’ mouths — and it’s not the only thing you need to treat. Dentistry is important for whole-body health, and each body that comes in is different from the next. It’s time to drop the one-size-fits-all approach and create a patient-centric care plan!  To share how, Kirk Behrendt brings back Katrina Sanders, The Dental WINEgenist, with tips for customizing a care plan to fit each unique need you see in your practice. To start creating care plans that your patients actually want, listen to Episode 771 of The Best Practices Show!Learn More About Katrina:Send Katrina an email: katrina@katrinasanders.com Join Katrina on Facebook: https://www.facebook.com/katrina.sanders.948Follow Katrina on Instagram: https://www.instagram.com/thedentalwinegenistConnect with Katrina on LinkedIn: https://www.linkedin.com/in/katrina-m-sanders-rdh-bsdh-m-ed-rf-39547bb4Learn more on Katrina’s website: https://katrinasanders.comRegister for Katrina’s Hygiene Exam Essentials Part 1 (December 6, 2024): https://www.actdental.com/238Register for Katrina’s Hygiene Exam Essentials Part 2: https://www.actdental.com/239More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 771: https://www.youtube.com/@actdental/videosRead The Trust Edge by David Horsager: https://bookshop.org/p/books/the-trust-edge-how-top-leaders-gain-faster-results-deeper-relationships-and-a-stronger-bottom-line-david-horsager/7551447?ean=9781476711379Main Takeaways:One-size-fits-all dentistry does not work.Tell patients about the treatment they truly need.Advocate for your patients to build trust and a partnership.Standardize how you capture your patients’ medical histories.Have conversations with patients about their medical conditions.Don't stop at “educating” your patients. Be proactive with treatment plans.Talk to patients about their options and involve them in their treatment plan.Lack of trust is the number one reason why patients decline treatment plans.Personalize home care to each patient’s needs, situations, and dental goals.Snippets:0:00 Introduction.1:55 Katrina’s background.8:34 Why dentistry has a hard time changing.13:08 You have the ability to change lives.17:59 How to create a patient-centric care plan.21:00 Be stewards of your patients’ health.28:02 Advocate for your patients.30:56 How to start the conversation with patients.44:00 What do you do with your last 25 minutes?53:26 Crawl before you walk, walk before you run.57:22 Final thoughts.1:00:38 More about Katrina and how to get in touch.Katrina M. Sanders RDH, BSDH, M.Ed, RF Bio:In the ever-changing world of dental science where research, technology, and techniques for patient care are constantly evolving, dental professionals look to continuing education to provide insight, deliver actionable steps, empower, and create a dramatic impact within their clinical practice. With wit, charm, and a dash of humor, Katrina Sanders enchants dental professionals with her course deliverables, insightful content, and delightful inspiration. Her message of empowerment rings mighty throughout her lectures and stirs a deep sense of motivation amongst course participants.Katrina is the Clinical Liaison for AZPerio, the country's largest periodontal practice. She performs clinically, working alongside Diplomates to the American Board of Periodontology in the surgical operatory. Katrina perfected techniques during L.A.N.A.P. surgery, suture placement, IV therapy, and blood draws. She instructs on collaborative professionalism and standard-of-care protocols while delivering education through hygiene boot camps and study clubs. 

770: Dental Overhead Essentials: 2 Aspects You Can't Ignore – Christina ByrneIf you want to make smart business decisions, there's one important thing you need to know. Overhead is the key, and Kirk Behrendt brings back Christina Byrne, ACT’s director of operations and amazing coach, with a framework to help you think better about overhead and maximize profit. Start seeing where your money is going! To learn the best way to track and manage overhead, listen to Episode 770 of The Best Practices Show!Learn More About Christina:Send Christina an email: christina@actdental.com Send Gina an email for ACT’s Roadmap to Practice Profitability and How Money Flows Through Your Business Using Your Three Financial Statements: gina@actdental.com Learn More About ACT Dental:ACT’s website: https://www.actdental.comACT’s Instagram: https://www.instagram.com/actdentalACT’s YouTube: https://www.youtube.com/actdentalACT’s Facebook: https://www.facebook.com/actdentalACT’s LinkedIn: https://www.linkedin.com/company/3137520/admin/feed/posts/ACT’s Twitter: https://twitter.com/actdentalMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Main Takeaways:Knowing your overhead gives you more margin.Understand what your fixed and variable expenses are.Don't make big decisions without understanding overhead.Collecting more is the ultimate way to reduce your overhead.Be sure to also track your elective write-offs. They can add up.Create a budget for dental supplies, then entrust it to your team.Have a system for repairs and maintenance that involves your team.Give ownership to your team to ask about negotiating a lower lab fee.Quotes:“Every decision you make has to be made from a point of knowledge and understanding. If you don't know what the overhead in your practice is, there's no way to make smart business decisions about, ‘Can we hire? Can we buy that new CBCT? Should we drop insurance?’ All of those big decisions that you make as a business owner, if you make them without understanding and knowing what your overhead is, you can get yourself into a lot of trouble.” (1:33—2:06) -Christina“There are a lot of practices we work with who don't track their elective write-offs. And that's a really important piece to see too because sometimes, ‘Oh, we're going to courtesy this. We're going to courtesy that,’ and at the end of the month, or quarter, or year, that adds up to a lot. So, being aware of what does it actually cost to run this practice, and are we collecting every single dollar that we are entitled to collect?” (6:13—6:40) -Christina“There are some costs that you're not going to be able to cut. That's what we consider our fixed expenses. But with our variable expenses, you do have a little bit of control over that. Ultimately, in the end, the way you help to manage and control your overhead is to collect as much as you can collect.” (7:27—7:47) -Christina“There's always the argument, ‘Well, salaries, are they really fixed expenses?’ Yes, they are, for the most part . . . If your team salaries are 33%, your first thought is, ‘Well, I pay people too much.’ No, you probably don't. In most cases, you don't. The fact is your practice doesn't collect enough to support your salary.” (10:06—10:34) -Kirk“When we become more people-dependent and less systems-dependent, when things go crazy or get a little out of kilter, the first instinct is, ‘We've got to hire somebody else.’ Now, we're adding to that compensation investment or expense, but we're still not efficient. So, it's not great. Some of our most efficient practices are the ones who have really great systems in place. They have limited team members, but the team members know exactly what it is that they need to do. Everybody has their own responsibilities and accountabilities, and they know what they are. They can run a really tight ship, and their team compensation is lower, and they're able to collect more. So, it works out really well. And again, going back to understanding when you need to make those business decisions and say, ‘Hey, you know what? We are getting busier, but our team compensation is low. We're collecting everything we can. I think it is time to add another team member here and see what we can do with that,’ rather than doing it out of emotion and fear.” (11:09—12:24) -Christina“The worst thing to do is to cut to grow. Like, ‘I've got to trim everyone's salary to create some breathing room.’” (12:59—13:05) -Kirk“Money is not the goal in anything, but the goal of creating a practice where you understand the overhead is that you have margin. You've got margin to be able to be with patients. And it's the old adage that when you need [a procedure] more than the patient does, they can feel it. So, knowing your overhead is really important, and having enough margin there is really important, and knowing what influences your overhead is really important. That's really key.” (17:09—17:39) -Kirk“Something you can do immediately is create a budget for your dental supplies. Way back when I first started with ACT, our budget for dental supplies was four percent. We've had to increase that to five as a recommendation because we know that things are more expensive now. So, basically, what you would do is you would look at your previous month’s collections — net collections. What did we actually, literally take into the practice — and five percent of that should go to supplies. So, I say that as a guide. I don't want anybody running out of anything. But what you want to do is put somebody in the office in charge of that. We love giving autonomy and accountability to team members. You will be surprised when you say to Susie, ‘Susie, this is what we're going to do. We need to make sure that we run a profitable business, and one of the things we need to do is make sure that our supplies are on track.’ Most of the time, Susie is going to be really excited about that extra responsibility — and they will often watch your money better than you might. So, have them really take ownership of that. You'll be surprised at how well they can do with that. Then, you have a quick meeting with Susie once a month and go over it. She can come to you and say, ‘Hey, Doc. Five percent of last month's collections was this. This is what I plan to spend on supplies this month. Is that okay?’ Then, you give approval. If it's over, that's okay too, as long as she comes to you and lets you know that we have to go over because we are completely out of prophy angles. Giving somebody that freedom and that autonomy is really helpful.” (17:47—19:41) -Christina“Obviously, doctors are very tied to their lab. If you have a lab that you love, I don't want anybody to go to an inferior lab just to save money. But you can also talk to the lab and see if there's any way that you can work together and see, ‘Is there something we can do differently?’ Again, making sure that we're getting the quality that we want, and also going to them and seeing if there's anything that they can do. Again, putting somebody in charge of that is another great way to give somebody else ownership of that so you're not the one worrying about it all the time.” (21:04—21:45) -Christina“You have to look and see where people's strengths are in the office. So, just because something falls apart doesn't mean we have to immediately call our service representative. What can we fix on our own? There's got to be somebody in your office who's MacGyver and can work really well with a paper clip and a piece of tape. My sister is like that. She is totally MacGyver. She could take her car door off and fix the window all by herself because she watched a YouTube video. So, do that first. See if we can fix stuff in-house first.” (24:06—24:40) -Christina“Another thing to consider as far as repair, it's the same in your practice as it is for your home — it's to schedule regular maintenance. Some people are too cheap to do that. Like, if you don't do maintenance on your furnace, you know what's going to happen, and it's going to be costly. So, something you might want to consider to reduce your expenses is a master checklist of things that have to be done once a week, once a month, once a year, or once every other year, and making sure that those things are done, and that'll eliminate that.” (25:38—26:09) -Kirk“The ways that we can reduce our overhead really is about collecting more, and collecting more of what you produce than writing off so much. So, again, even if you're fee-for-service, pay attention to your write-offs. What are you giving away? If you want to give away dentistry, that's amazing. That's another thing you can have a budget for. So, once a year, we say, ‘Okay, this is what we're going to give away to patients in need,’ and then put a system in place.” (26:48—27:19) -Christina“Someday, you're going to transition. The easiest practices to sell or transition in the United States are the profitable ones. The hardest ones are, there's no profit and the overhead is super high. As you can imagine, there are a lot of reasons for that. And then, ultimately, if you're a dentist listening, you're going to want to retire, at some point. So, retaining some of the margin instead of just living on what's left over and investing that into your investment portfolio is going to be really important. The thing to remember is that depending on who you are, there's going to probably be between $4 million and $25 million that's going to go through your hands if you own a dental practice for more than 20 years. You're going to have millions of dollars come into your business and out, and it's important to lower the overhead, create enough margin, and save a little bit of that along the way so that you can say, ‘Hey, I'm good,’ when it's all said and done.” (28:46—29:41) -KirkSnippets:0:00 Introduction.1:27 Why this is an important topic.2:54 Overhead, explained.7:56 Fixed expenses, explained.13:30 Variable expenses, explained.17:40 Create a budget for your dental supplies.21:00 Negotiate your lab fees.24:00 Have a system for repairs and maintenance.26:35 Be intentional with write-offs.28:00 Last thoughts.Christina Byrne Bio:Christina Byrne has been involved in dentistry since 1985. Over the years, she has held many positions on the dental team, including dental assistant, business office, and dental hygienist. Christina’s extensive knowledge of the front office and clinical procedures is a great asset, and she loves to impart her knowledge to guide dental teams do the best they can to achieve a Better Practice, Better Life! 

769: 1 Tip for Team Problem Solving – Miranda BeesonYou have a million problems to solve in your business. Do you know what else you have? An amazing team that can help you. All you need to do is empower them! To help them support you in the way you need, Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, to share one tip for effectively solving problems with your team. Remember — you don't have to do it all! To fix the culture of ineffective problem-solving in your practice, listen to Episode 769 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalEmail Kirk for a 1-3-1 treatment plan: kirk@actdental.com Email Gina for some ACT resources: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 769: https://www.youtube.com/@actdental/videosRead Buy Back Your Time by Dan Martell: https://www.buybackyourtime.comRead The E-Myth by Michael E. Gerber: https://www.michaelegerbercompanies.com/theemythlibraryDiscover your natural gifts with Working Genius: https://www.workinggenius.comMain Takeaways:Use the 1-3-1 rule to identify problems and solutions.Always verbalize expectations. Your team cannot read your mind.Team meetings provide the best opportunity to align on expectations.When you empower your team to solve problems, they will do more of it.You are the ultimate decision-maker in your practice, but delegate what you can.Don't believe that your team isn't committed or willing to help you. Give them trust.Developing your team is an investment. You will save thousands of hours in the future.Snippets:0:00 Introduction.1:57 Why this is an important topic.8:53 The 1-3-1 rule, explained.13:21 Start with setting expectations.16:20 Why tools and frameworks are important.19:50 Expectations, further explained.25:06 Align during team meetings.29:05 The “no thank you bite”, explained.34:27 Benefits of effective problem-solving.38:29 Everyone has a different “working genius”.42:07 Final thoughts.Miranda Beeson, MS, BSDH Bio:Miranda Beeson, MS, BSDH, has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach. 

768: Breaking Down the Barriers in Dentistry & Medicine – Dr. Tiffany LambertonYour body is interconnected. If you’ve hurt your neck, you’ve probably hurt your jaw joints. But if they go hand in hand, why don't more dentists collaborate with their medical colleagues? To break down the barriers between dentistry and medicine, Kirk Behrendt brings in Dr. Tiffany Lamberton, founder of TMD Collective, to highlight this neglected side of dentistry. Comprehensive, interdisciplinary care will only benefit your patients! To learn how to get started, listen to Episode 768 of The Best Practices Show!Learn More About Dr. Lamberton:Join Dr. Lamberton on Facebook: https://www.facebook.com/tmdcollectiveFollow Dr. Lamberton on Instagram: https://www.instagram.com/tmd.collectiveConnect with Dr. Lamberton on LinkedIn: https://www.linkedin.com/in/tiffany-lamberton-4354aa228Learn more about TMD Collective: https://tmdcollective.comListen to Jaw Talk podcast: https://open.spotify.com/show/54uYIZcJpkykxO91ZEFDNtMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 768: https://www.youtube.com/@actdental/videosRegister for the Women in Dentistry Symposium (September 6-7, 2024): https://tmdcollective.com/ipuwdLearn more about Chicago Study Club: https://chicagostudyclub.comLearn more about Immersive Touch: https://www.immersivetouch.comMain Takeaways:Joints have been the long-neglected side of dentistry.With today’s technology, we can now include joints in the picture.Collaborate with an interdisciplinary team that includes the medical side.Not every young person has healthy joints. Intervene using modern imaging.  Be comprehensive in how you assess patients. Get answers before treatment.Join a study club to connect with like-minded people. It is an effective way to learn.Build a dental community on digital platforms or anywhere possible. Don't stay isolated.Snippets:0:00 Introduction.0:43 Dr. Lamberton’s background.2:54 Why this is an important topic.7:12 What dentists get wrong about TMD.11:36 Imaging and its importance in dentistry.15:35 The importance of study clubs and finding community.21:22 The future of the barrier in dentistry and medicine.24:01 Final thoughts.25:43 About the Women in Dentistry Symposium.28:34 About TMD Collective.Dr. Tiffany Lamberton Bio: Dr. Tiffany Lamberton is a Washington native who has dual degrees in both Physical Therapy and Dentistry, both from Loma Linda University. When she graduated with her DDS degree, she was also inducted into the Omicron Kappa Upsilon National Honor Society and received awards in Oral Pathology and Leadership. She currently has focused her practice on evaluation and treatment of Temporomandibular Joint (TMJ) Disorders and is available for New Client appointments via her website www.tmdcollective.com. She will be a speaker for the Pacific Northwest Dental Convention and is delving into the educational world speaking about TMJ, Airway and Myofunctional Therapy. She is a member of the ADA, WSDA, and is a Pierce County Dental Society Board Member. She is also a member of AOMT and the Chicago Study Club. Dr. Tiffany considers herself a life-long learner! She lives in the North End of Tacoma with her husband and two children, and enjoys snowboarding, wake surfing, and Pilates. 

767: The Dentist’s Life Management System – Dr. Christian Coachman & Dr. Konstantin KrossDo you want a more balanced life, but don't know where to start? It’s not as complicated as you think! To help you simplify the process, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, and his guest, Dr. Konstantin Kross, to share the dentist’s life management system, a simple way to organize your time and energy so you can succeed in your practice and beyond. Get more out of your days, your years, and your life! To learn how, listen to Episode 767 of The Best Practices Show!Learn More About Dr. Coachman & Dr. Kross:Join Dr. Coachman on Facebook: https://www.facebook.com/christiancoachmanFollow Dr. Coachman on Instagram: https://www.instagram.com/chriscoachmanLearn more about Digital Smile Design: https://digitalsmiledesign.comRegister for the DSD Provider course (October 7, 2024, and November 11, 2024): https://digitalsmiledesign.com/dsd-providerRegister for DSD Residency 1 On Demand: https://digitalsmiledesign.com/dsd-residency-1-on-demandListen to Dr. Coachman’s podcast, Coffee Break with Coachman: https://open.spotify.com/show/4ADCrWhqsUKbHmZtkhhgoBSend Dr. Kross an email: k.kross@alldent.deJoin Dr. Kross on Facebook: https://www.facebook.com/dr.konstantinkross/?locale=de_DEFollow Dr. Kross on Instagram: https://www.instagram.com/dr.konstantinkrossMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 767: https://www.youtube.com/@actdental/videosWatch Episode 742 with Dr. Coachman: https://www.youtube.com/watch?v=pQbsrJywQ7wTry Trello: https://trello.comMain Takeaways:Free your mind of mental clutter.Formulate clear goals and write them down.Understand your purpose. It will bring you energy.Energy is also about mindset, not just physical health.Determine what things you want to put your energy into.To be successful, you need to dedicate time, energy, and love.You can't manage time itself, but you can manage your energy.If you feel stuck, revisit your vision board and you will be energized.Snippets:0:00 Introduction.3:39 About Dr. Kross and the dentist’s life management system.7:23 You need time, energy, and love.11:20 Learn to manage your energy.16:10 Free your head of clutter.24:44 Filter and prioritize the things that matter.28:09 Understand your purpose.33:56 Formulate very clear goals.36:56 Consciously create balance.45:34 Build long-term plans.47:33 Create monthly plans.49:58 Final thoughts.Dr. Christian Coachman Bio:Combining his advanced skills, experience, and technology solutions, Dr. Christian Coachman pioneered the Digital Smile Design methodology and founded Digital Smile Design company (DSD). Since its inception, thousands of dentists worldwide have attended DSD courses and workshops, such as the renowned DSD Residency program.Dr. Coachman is the developer of worldwide, well-known concepts such as the Digital Smile Design, the Pink Hybrid Implant Restoration, the Digital Planning Center, Emotional Dentistry, Interdisciplinary Treatment Simulation, and Digital Smile Donator. He regularly consults for dental industry companies, developing products, implementing concepts, and marketing strategies, such as the Facially Driven Digital Orthodontic Workflow developed in collaboration with Invisalign, Align Technology.Dr. Konstantin Kross Bio:Dr. Konstantin Kross is a dentist and specialist in periodontics based in St. Gallen, Switzerland.

766: Retention Revolution: 1 Impactful Way to Keep Your Patients – Carlie EinarsonIs your practice a leaky bucket? Do you keep pouring water in, only to have most of it flow back out? Then it’s time to plug those holes! To help you fix your bucket, Kirk Behrendt brings back Carlie Einarson, one of ACT’s amazing coaches, with a framework to improve patient retention. Keep your schedule full, and with the right type of people! To learn how, listen to Episode 766 of The Best Practices Show!Learn More About Carlie:Send Carlie an email: carlie@actdental.com Follow Carlie on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 766: https://www.youtube.com/@actdental/videosDownload ACT’s Hygiene Recare System: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Hygiene%20Recare%20System.pdfDownload ACT’s Unscheduled Treatment Plan Follow-Up: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Unscheduled%20Treatment%20Plan%20Follow%20Up.pdfMain Takeaways:Plug the holes in your bucket before adding more water.Create systems for following up with unscheduled appointments.Keep continuous communication with patients so you remain top of mind.Have detailed notes on each patient so you can do a personalized follow-up.Your chair is the best place to make future appointments, not over text or phone.Stop filling your schedule with “mud”. Fill it with the patients and procedures you want.It takes less time, energy, and resources to keep existing patients than to find new ones.Snippets:0:00 Introduction.2:07 Why this is an important topic.4:27 Keep a healthy active patient count.6:06 Have continuous communication with patients.8:06 Pre-appoint while patients are in your chair.14:26 Systems for unscheduled treatment follow-up.17:43 Finding new patients is more costly.21:21 Final thoughts.Carlie Einarson Bio:Carlie Einarson is a lead practice coach who has a passion for helping others succeed in the dental field. She loves helping to create a stable foundation for practices so both professionals and patients have a great experience every time they walk in the door!Carlie graduated from Utah College of Dental Hygiene. She has ten years of experience in the dental field, including clinical dental hygiene, front office, and leading teams.In her free time, she enjoys spending quality time with loved ones, traveling, skiing, playing volleyball, and golfing. 

765: Outshine Competitors, Release Your 3 Uniques – Courtney DaltonMany dentists provide great dentistry. So, why should a patient come to you? To help you answer this important question, Kirk Behrendt brings back Courtney Dalton, one of ACT’s amazing coaches, with strategies to find three things your practice is uniquely good at. Become better at those things, and you will outshine your competition! To learn the most effective way to set yourself apart, listen to Episode 765 of The Best Practices Show!Learn More About Courtney:Send Courtney an email: courtney@actdental.com Follow Courtney on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 765: https://www.youtube.com/@actdental/videosWatch Episode 758 with Dr. Jim McKee: https://www.youtube.com/watch?v=xlJ235f-VJQRegister for ACT’s To The Top Study Club - Taking Your Practice to New Heights in the New Year: Crafting Your Strategy (October 18, 2024): https://www.eventbrite.com/e/members-only-climb-with-us-register-for-october-18-2024-ttt-study-club-tickets-763603317077Download ACT’s Differentiation Tool: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/PDF/Differentiation%20Tool.pdfRead Traction by Gino Wickman: https://benbellabooks.com/shop/tractionMain Takeaways:Understand the elements that will set you apart from other practices.You're not unique in 90 things. Choose three that will make you stand out.Take time to identify your core competencies, your uniques, and your passions.Get your team’s input on your uniques. Get them to weigh in so that they will buy in.Your practice is not meant for everyone. It is for a few people that value what you do.Get really good at what you're really good at. Don't stop at figuring out what they are.What you have, like technology, is not a unique. But it can help you provide a unique.Snippets:0:00 Introduction.1:53 Why this is an important topic.4:30 Identify your three uniques.10:32 How to get patients to pay your full fee.12:17 Maintain a unique that is your passion.13:50 Core competencies, explained.15:38 Important questions to ask yourselves.17:31 Get your team to weigh in so they can buy in.20:07 Examples of uniques.23:06 Find ways to put your uniques into play.25:56 Final takeaways.27:30 More about ACT’s Differentiation Tool and To The Top.Courtney Dalton, BS, RDH Bio: Courtney Dalton is a Lead Practice Coach who focuses on establishing a solid foundation in order for a practice to thrive. With over 15 years of experience in the dental industry, she is as passionate about patient care as she is about those who are providing it.