VUX World

Raj Tumuluri has spent a 25-year career in speech technology and AI, and has been pioneering speech and multimodal interfaces for decades. He's the CEO of Gartner Magic Quadrant Visionary, OpenStream.ai and joins us to share his learnings on 25 years of working with conversational AI solutions and why multimodal interfaces are the future.Check out https://openstream.ai**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai Hosted on Acast. See acast.com/privacy for more information.

Voice AI has come a long way in the last few years. Why, then, do we still get asked to provide secret passwords, shoe size and your mother’s pet fish’s maiden name before anyone at any company will speak to you about your needs?The scope and quality of AI-mediated interactions that are now possible is incredible, but there remain fundamental security challenges that are difficult to overcome. For many interactions, we need to know who the user is claiming to be and be confident that they are that person. Most of these challenges keep companies stuck asking silly quiz questions to validate who you are, instead of using technology to make it easier.Matt Smallman's new book Unlock Your Call Centre: A proven way to upgrade security, efficiency and caller experience covers these challenges in forensic detail and lays out an approach to resolving them using modern technologies such as Voice Biometrics and Network Authentication that is as applicable to Voice User Interfaces as it is to the Call Centre.Matt's book is launched today and he will be joining me live (5pm BST, 12pm EDT, 9am PDT) on the VUX World podcast to discuss the book and it's implications for Voice AI. You can join us live and be able to ask questionsDownload the book on kindle us- https://amzn.to/3Lbzy1mDownload the book on kindle uk- https://amzn.to/3wCAdEYBuy the book- https://amzn.to/3Lbzy1m**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai Hosted on Acast. See acast.com/privacy for more information.

Many organisations have aspirations to scale their AI automation efforts. If you have a chatbot that's working well, then why not? Why not find new use cases, enter new channels, serve more customers and improve everything all the time?Sounds great, but how? What team would you need? What skills? What technology will underpin your strategy and how is it best implemented?We're joined by Rasa CTO, Alan Nichol, to discuss how enterprise brands can scale their conversational automation properly.Check out https://rasa.com for more information**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.aiSign up to 'Is AI coming for your job?' webinarSign up to 'The Easy Way to Integrate Voicebots with Your Customer Service Solution' webinar Hosted on Acast. See acast.com/privacy for more information.

Charles Guth is the Customer Services Manager at Decathlon UK. Learn how Decathlon is using conversational AI; it's use cases, value and learnings.**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.aiSign up to 'Is AI coming for your job?' webinarSign up to 'The Easy Way to Integrate Voicebots with Your Customer Service Solution' webinar Hosted on Acast. See acast.com/privacy for more information.

A deep dive into how Deutsche Telekom is using and applying NLP solutions, and how it's approaching creating internal tools for building and managing AI solutions. Solutions that are so good, it's releasing them for public use.**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.aiSign up to 'The end of "Can you repeat that?"' webinarSign up to 'The Easy Way to Integrate Voicebots with Your Customer Service Solution' webinar Hosted on Acast. See acast.com/privacy for more information.

By now, you know that implementing a conversational AI strategy isn't child's play. It's pretty hard work. And there are many moving parts that need to align to create a digital assistant that does what your customers need it to. Language classification at scale, catering for multiple languages, scaling across channels, tools, systems, data; do you outsource the whole thing or do it yourself? So many questions.To dive into this and shed some light on how you should approach it, and how humans and bots working together in real time can lead to epic customer experiences, we're joined by Lisa Michaud, Product Director, Interactions.**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.aiCheck out the ConversationalInteraction conference: https://conversationalinteraction.comLearn more about interactions: https://interactions.com Hosted on Acast. See acast.com/privacy for more information.

The pandemic took its toll on many industries, not least hospitality. With venues closing and staff shortages, simply getting by has been a challenge. Now that we're coming out of the pandemic, learn how the hospitality industry is turning to AI solutions to make up for lost revenue.We're joined by Brian Jeppesen, Director, Contact Centre Operations, Landry's Restaurants and Hospitality, to discuss how an AI-enabled call centre has enabled Landry's to bounce back stronger than ever.**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.aiSign up to 'The end of "Can you repeat that?"' webinar: https://vux.world/the-end-of-can-you-...Sign up to 'The Easy Way to Integrate Voicebots with Your Customer Service Solution' webinar https://online.audiocodes.com/voiceai... Hosted on Acast. See acast.com/privacy for more information.

Conversational commerce is a topic that is never far away from the headlines, but the practical application in the real world seems to be lagging behind the expectations of the conversational AI industry and technology analysts. Although purchases through voice assistant platforms like Amazon Alexa and Google assistant are increasing marginally year-on-year, we're not seeing the kind of explosion that we might have expected back in 2017.How about if you were to deploy an AI agent in the CallCenter to make outbound sales calls or receive inbound sales calls? How effective would that be? Adoption is backed into the channel, expectations are already understood and saw the potential is seemingly endless.We are joined by Brian Pollock Pollock CEO of a new start-up, vocoder, which is seeking to revolutionise sales in the CallCenter. We will speak to Brian about use cases, the trends he is seeing in the conversational commerce space, and how organisations can utilise and benefit from AI managed sales.**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai00:00 Intro and shout out to Deepgram and Symbl.aiSign up to 'The end of "Can you repeat that?"' webinar: https://vux.world/the-end-of-can-you-repeat-that/03:24 Welcome Brian 08:08 Call centre challenges and automation goals11:40 AI is more than cost saving16:10 Feeling more comfortable talking to bots17:50 Outbound dialling AI use cases21:50 Key qualities for stand out customer experience24:20 End to end Ai processes28:00 AI leads to new business requirements33:27 Data analysis and insights39:30 Making data-based AI solutions41:40 Vocodia technology pipeline50:00 Importance of speed and how to mask API delays56:40 Next steps for AI technology58:08 OutroFind out more about Vocodia: https://vocodia.com Hosted on Acast. See acast.com/privacy for more information.

Hot off the heels of the latest State of Voice Technology report, Deepgram CEO, Scott Stephenson, returns to VUX World to give us the low down on the current voice technology landscape, who's using it, for what, where the value is, and the latest progress on AI ethics.Deepgram startup program: https://deepgram.com/startup-program/ State of Voice Technology report: https://deepgram.com/state-of-voice-technology-2022/**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai00:00 Intro and presenting Deepgram and Symbl.ai02:30 The end of 'Can you repeat that'... Learn more: https://vux.world/the-end-of-can-you-repeat-that/04:25 Developments in speech recognition07:46 B2B vs B2C speech recognition adoption11:20 Example of AI-first products14:33 AI products for accessibility15:36 Outstanding ASR challenges22:40 On device speech recognition26:53 The intelligence revolution34:30 Side effects of technology revolutions37:00 Real time translations41:50 Outro Hosted on Acast. See acast.com/privacy for more information.

Emmy Award-winning Respeecher is changing the speech synthesis game. Move over TTS and SSML, and enter Speech to Speech.CEO, Alex Serdiuk, joins us to share more.Supporting UkraineThe VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too.Donate hereLearn more at https://respeecher.com**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworldSee how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.aiRunning order:00:00 Intro and presenting Deepgram and Symbl.ai04:05 Welcome Alex and closing the Ukraine airspace08:40 About Respeecher12:40 Sourcing voices14:10 Nixon and winning an Emmy17:37 Process of creating speech to speech25:34 Limitations of TTS for long for audio29:00 The future of voice acting34:25 Voice marketplace38:00 Pricing of speech to speech voices42:00 How to achieve higher quality voices43:30 Accessibility48:50 Endless use cases51:00 Ethics55:54 Outro and more information Hosted on Acast. See acast.com/privacy for more information.